1/5 Ruxandra V. 1 year ago on Google
Visited
O2
Las
Iguanas
and
was
just
disappointment after
disappointment.
First
of
all
we
were
left
waiting
at
the
podium
for
nearly
10
minutes
and
ignored.
The
group
in
front
of
us
just
walked
off...
what
a
big
mistake
we
made
staying.
I
walked
inside
the
restaurant
to
see
what
was
going
on
and
to
see
if
there
was
a
seater,
one
person
acknowledged me
after
a
few
trips
passed
me.
He
told
me
that
if
I
want
to
sit
outside
I
can
just
go
grab
a
table
and
order
via
the
QR
code.
Is
this
the
customer
service
that
we
are
facing
these
days?
Disgusting!
We
selected
the
least
dirty
table
outside,
as
they
were
all
dirty
and
unattended with
dishes
and
glasses
left
from
previous
customers.
I
was
accompanied
by
2
older
people,
so
a
QR
just
wouldn't
do,
so
I
had
to
go
back
in
and
grab
some
menus
myself.
Then
I
took
their
order
and
placed
it
online.
Nobody
came
to
clean
the
table
or
say
hello.
The
first
interaction we
had
was
when
we
received
the
drinks
and
the
lady apologized
for
the
state
of
the
table
and
promised
she
would
return
to
clean
it
for
us.
Seconds
later
our
food
shows
up
also...
no
one
returned
to
clean
anything,
so
we
had
to
use
our
own
tissues
and
sanitiser
to
clean
everything,
so
we
can
eat
on
a
clean
table,
C-19
free
potentially
too.
The
food
was
OK, but
the sizzling
chicken
was
not
sizzling, it
was
lukewarm
and
my chicken
was
stale...
God
knows
how
many
months
it's
been
in
the
freezer.
We
ate
peacefully
and
left,
repulsed
and
revolted
at
the
state
of
the
place,
the
customer
service,
food
and
the
cheek
of
charging
us
a
service charge.
Can
someone
please explain
to
us
what
the
service
charge
was
for
exactly?
Looking
forward
to
your
response
at
your
earliest
convenience.
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