DO NOT JOIN THIS GYM AT ALL COSTS. I signed up at the end of May on a 3 month rolling contract as I am pregnant and due in December, I specifically mentioned to the young man on the desk that I am pregnant and did not want a 12 month contract as I won’t be coming past November. He understood fully and agreed to sign me up for 3 months. I tried to cancel my membership yesterday and was immediately told that I had been signed up for 12 months and cannot cancel until March 2024. Shocked is an understatement. This gym is evidently run by incompetent children and I am absolutely furious. I would never have signed a 12 month contract, full well knowing I won’t be using it past November. Go elsewhere, this gym are running a dodgy business and cheating their loyal customers out of their money.

I love Roko and have re-joined after an absence of eight years. Friendly club friendly staff, clean, well organised.

The club is great as a family club, kids can swim and use some gym equipment. Price's are reasonable. Staff are very welcoming. Some of the weight training equipment could be upgraded and some things added. But overall I think it's a great health club.

Do NOT join this gym! 1. Staff are so rude and not helpful at all. 2. Sunna steam and jacuzzi is out of order most of the time! Every week another excuse! 3.they do not care about your well-being and treat their members badly! If anything this gym caused my anxiety and stress! Everytime I wanted to go and use the spa to relax! All out of order! 4. Classes are horrible! When I told them I want cancel my membership due to all the issues at ur club they were so rude and I was told I have to pay the 3 months cancellation fee! Why??? The reason I was cancelling it’s only because your facilities are always out of order!

I dropped in on a day pass before Christmas to use the pool. The pool was closed for retiling though so I hit the gym. It's nice. Really big, has all the equipment you would want for serious training. The staff were very nice. The changing rooms, showers etc were fine, a bit rundown but generally nice. If I lived nearby and the pool was reliable I would say the £109 a month is about worth it.

Plenty of parking on site. Ask for the code on reception to enter and exit the car park. Staff were very welcoming and attentive. Expecially pleased that they look after the Spa area with such attention and switch on the bubble pool for you if you ask. Sauna and steam rooms very nice also. Gym itself has every bit of modern day equipment you could wish for too. Unfortunately the bubble seating and water jets are no longer working.

Steam and jacuzzi have been out of service for over a week. Sauna feels like sitting next to a radiator at the best temperature. They have the highest membership in the vicinity with misleading advertising of services that do not work or work faulty. Moreover the pool is crowded with kids majority of the time not allowing adults to swim normally and freely. The tiles on all steam, jacuzzi and pool are chipped and could actually cause harm. The showers have no pressure and you have a choice of very warm water or burning hot temperature. No provision of shampoo and shower gel. They only have one product which is rather poor given the high price. The towels are not of good quality and have marks majority of time, or the “washing” had issues therefore no towels are provided. Reception stuff are clueless and rude. Young adults with an attitude for no reason.

I've been a member of this gym since it opened. The staff are friendly and personal trainers are experienced and understanding. Classes are varied, gym floor ample space. In my view, the best gym around.

Reception staff and gym team always really friendly and helpful and gym was clean ans smelt good. Like most of the negative reviews on here, the membership team members I dealt with were rude and their customer service was poor unless they wanted to sign you up for another membership deal. The gym itself is a nice space and always lots of car parking available but I left as I moved house.

PLEASE DO NOT GO TO THIS GYM! Evil staff that misinform you and then gaslight you, disgusting. Sauna always not working, 70 quid a month, daylight robbery!

Unfortunately while I went swimming, someone went into my locker and stole my necklace.Management treated me terribly and refused to accept any accountability or that the incident took place.Could no longer stay there due to not being able to trust that my belongings would be safe as well as the awful treatment that I received.

Great gym Great Staff even better members : ignore the other fake reviews.

So disgusted with this company and the way I have been treated I joined on a trial and then had to leave due to my mental health and now they are still forcing me to pay 0 stars when I moved far away

I was put off by the previous Google reviews, but I am glad I went for the tour. DITAN was very helpful. Gym and pool were very clean and not too crowded. I signed up for membership and am very happy. If you are looking for a nice Gym definitely book a tour.

Be aware the car park for visitor is at entrance just after the main road. The other car park with barrier gate is for members of the club

Roko Health Club is a very nice club to be a member of. The staff are very friendly and helpful. And it has excellent facilities. It has a very large gym and a lovely swimming pool plus sauna ect. I enjoy the swimming my self in lane three. 🏊‍♂️ If you are looking to join a gym i would highly recommend you join Roko 💯% ...

Great facility, all new and advanced equipment to enhance your training

I have had the worst experience in this gym. The suna and steam room are not clean and the swimming pool is always crowded and booked for children. It was always hard to book a class as there was never any space available. Rude and arrogant stuff and management and they would take a tone with me when I disagreed with them. I was going through a hard time during the coronavirus pandemic and asked for my account to be frozen for 2 months but they wouldn't accept because I had to do it on a certain time and they were very aggressive to take my money with no sympathy or understanding. If I lost my card in the gym, they would immediately ask for money to replace it rather than looking for it. It happened to me a few times and when I refused to pay them they would look for my card and find it in the lost cards basket. The subject of health and safety was a joke. All in all I did not enjoy using the gym, I had to cancel my membership even though there isn't many choices in the area.

This is a great gym run by a very friendly and helpful team, with excellent class instructors, personal trainers and new equipment. The facilities and measures that have been put in place are fully COVID safe, which is so reassuring. An excellent place to improve both your physical and mental wellbeing...enjoy! 🙂

Great gym value for money!

Great gym, friendly staff, not cliquey or showboats

Dropped in for a warm drink on a cold day as my kid had a match at the pitch next door. Nice sign outside advertising soup, latte etc. At reception I asked if I could go through the barrier to the cafe - the man on duty muttered “yes, takeaway”. Turns out you are allowed to give your money to Roko but not allowed to stay on the premises to drink or eat what you purchase or to use toilet facilities. I’m sure it makes the members feel very exclusive as they sit in the empty cafe area on their own but it’s a ridiculous policy when there is absolutely nowhere else to go anywhere nearby. Sort it out, Roko

I have been a member at Roko Health Club for circa 10 years. The reception staff are very friendly and a credit to the club. The gym is a nice place to workout and the pool offers a relaxing space to switch off. I would say the most important aspect of the club is the members and staff. I can honestly say you will meet this nicest people and make friends for life. I’m very sad to be leaving the club due to relocating and wish everyone the best for the future.

Not a bad club, facilities could do with updating but for £15 for a day pass can't complain.

The staff here really make this place worth while, so friendly and helpful. Facilities are pretty good and clean, plenty of equipment to choose from

Would love the jacuzzi to be working :)

I have been a member of this club for a very long time and I must say I am extremely satisfied with the way things are handled at this club.They have amazing friendly staff who are always looking out for the members best interest. From the moment you step inside the building you are treated as family member with warm smiles and positive attitudes. The manager is amazing, the sales team are brilliant and the receptionist are superior beings. The equipment is all modern and very easy to use. I would highly recommend anyone looking to sign up to a health centre that this is the place to be!

Love this little club. The staff are very welcoming, the facilities are modern, the classes are very good, the pool of a nice length for training, monthly fee is reasonable. Highly recommended.

This swimming pool is great, and the jacuzzi is just fantastic! I don’t have classes here, but I would love to! The water is quite warm, with a cool breeze of coldness which makes me feel good! I would definitely like to come here a lot more!

First the staff are very rude, untrained and clueless. second once you join the club its hard to exit as they keep charging you and the say you didn't inform us even if you did, they care only about the money not the service. Very bad not recommended at all.

Roko Chiswick is an amazing place to exercise and spend time. Had it not been for my relocation, I would never leave this club. The facilities are excellent and staff incredible. Thank you all (Ana, Jesse, Hamza, Eric, Darryl, etc.) for making my time at Roko special. (I give 5 stars but the jacuzzi needs to be fixed a bit faster :p).

Lovely gym situated in a perfect location, plenty of parking, very fair prices to become a member, gym space is great although some of the equipment could be upgraded, the team at roko are amazing as always special shout out to hamza,Ana and Dennis who are always willing to help with everything you might need. Plz plz try to keep the spa functioning as this is not always the case

Very disappointing experience on a trial day! Since I felt very uncomfortable from the beginning based on the bad vibe from the staff members. As I left reception, heading into the changing room, some of them, including the guy working at the bar, presuming I couldn't hear them, but unfortunately for them my friend (who's a member) was walking in at the same time, he overheard them talking about me, judging me based on my appearance! Which was really disappointing, as you'd expect staff to encourage and motivate you, instead of judge and criticise people. This is very dangerous, to somebody who's of a fragile mindset and vulnerable. Certainly! Mick taking from staff, when their job suppose to be the opposite. is ridiculous as I went there wanting to change my life, for the better and left feeling even less confident then I was before. Very bad experience also because of the price which is higher of most of other gym, you'd expect the staff to be trained for providing superior and high quality service, which was not the case. I would never suggest to anyone I know to become a member of this gym, not only for my experience but also for the lack of value of the money you'll be paying. I'm so sorry about this, because I'd really liked the set up of the gym the spa and the swimming pool. I would have been a new member, if it wasn't for the bad behaviour of the staff members, which I assume is probably something they do on regular basis.

Hi all. I have been coming to this gym for years and tbh I like it. There is such a good team especially one guy, his name is Ditan ( what a wonderfully strange name) He charming and good looking lol Anyway I just want him to be credited for his great work (that I never see him do lol) Keep up the good work Ditan you really are special. One negative is that when I say goodbye I say ‘love you’ but he never says it back. Now that’s professional. Great guy !

Good gym, small but not busy so you get to use whatever you need without waiting. the machines are good quality however the dumbbells in the free weights section need upgrading. Pool/sauna etc are very good. Overall a great club and good for families, for 5* I’d need a little better free weights and a hack squat machine !