1/5 Jodie B. 5 years ago on Google
So
I
booked
this
hotel
as
it
was
a
fair
price
especially
for
london.
I
booked
it
for
Our
Anniversary
as
we
was
in
London
to
see
Frankie
Boyle.
When
we
arrived
at
the
hotel
on
14/03/19
we
were
told
that
it
was
full
and
there
was
no
space
for
us,
even
though
I
had
booked
it
online
at
the
end
of
January.
They
then
went
on
to
say
that
they
will
help
us
by
sending
us
to
their
sister
hotel
which
was
a
couple
of
minuets
away.
(
help
us?!
We’d
booked
and
paid
to
stay
there.)
So
we
arrived
at
their
sister
hotel
and
after
a
few
minuets
Of
talking
to
the
receptionist
he
handed
us
some
keys
and
asked
if
we
wanted
to
pay
an
additional
£5
for
breakfast
which
we
had
already
paid
when
making
the
booking,
I
then
explained
that
I
had
paid
for
breakfast
and
was
told
that
this
is
not
included
at
the
sister
hotel
so
if
I
wanted
to
have
breakfast
there
I
would
have
to
pay
again
or
when
I
wake
up
in
the
morning
I’d
have
to
go
back
to
the
Aquarius
hotel
for
our
breakfast.
How
ridiculous....
So
we
get
to
our
room
to
find
the
door
was
wide
open
and
when
we
stepped
inside
there
was
a
man
in
the
bathroom
painting
the
walls?!?!
We
was
on
a
schedule
and
as
the
check
is
wasn’t
until
1.30
we
had
to
rush
to
shower
and
get
ready
to
make
our
way
to
the
centre,
the
man
in
the
bathroom
told
us
that
we
could
not
use
the
shower
as
the
walls
were
still
wet.
I
can’t
believe
the
experience!!!
I
then
called
up
after
we
let
to
let
them
know
that
we
wasn’t
happy
with
the
service
and
explained
they
maybe
need
to
be
a
bit
more
organised
as
this
shouldn’t
be
happening,
especially
with
the
booking
made
Months
in
advance.
The
man
then
proceeded
to
tell
me
he
deals
with
people
like
me
all
the
time
and
was
very
rude
talking
over
the
top
of
me....
more
like
raising
his
voice
over
the
top
of
me.
The
hotel
looked
okay
but
this
is
possibly
the
worst
customer
service
I
have
ever
dealt
with.
I
hate
to
write
bad
reviews
but
I
think
you
need
to
know
what
you
may
be
dealing
with
in
this
case.
Would
not
return
to
this
place.
I’d
give
no
stars
if
possible.
It
was
just
disaster
after
disaster.
And
as
for
an
extra
£5
per
person
for
breakfast
I
wouldn’t
bother...
save
your
money
and
dine
elsewhere,
you
literally
get
toast
or
a
little
selection
of
cereal.
I’d
give
no
stars
if
possible.
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