I’ve never had so much flexibility to achieve fitness goals and maintain my health until I came into contact with Gympass. Better yet, that personal training service might be the best thing yet - saving like £200 a month here!

I have cancelled my account after being charged for nothing, today I see they reactivate my account and charged me again. So angry can’t wait to talk to customer service. Never use again.

🔥 What an app!

Continued to charge throughout Covid 19, checked with my bank to see what type of transaction was set up, based on "Continuous authorisation" debit. The problem with this is that a) Your financial provider can't stop "pending payments" from leaving your account and b) it makes it difficult to get the money back. No doubt something thoroughly researched by Gympass prior to their launch. At the start of lockdown my employer managed to get the account payments paused (for March). I received no email (corporate) stating that my account was being taken off pause. So they have been withdrawing money for literally providing nothing for 4 months! Customer services had the audacity to tell me that I should check my (corporate) emails! What email? Nothing was sent and apparently the only way to extend the pause on the account was to reply to the email? To add insult to injury, they actually increased the costs of their plans, so have been charging even more for providing nothing for the past month! The customer services claim that a "wellness" suite has been rolled out within the app, however, does this warrant the cost of a "bronze, silver, gold or platinum" membership cost, specially when the user should be asked if they opt in to be charged. The core service (that would be recognised under the Consumer Rights Act 2015) isn't / wasn't being offered (i,e physical presence in a gym or spa). Notably since cancelling my account, I'm now getting emails asking me to cancel my cancellation (the irony).

Husband joined on seeing our local gym availableon their system. Once joined the gym disappeared and on contacting gympass on live chat they said at first the gym wasnt on their network and then later stated it was for a higher plan price. Luckily i took photographic evidence of everything prior to joining so i could proove to live chat . Direct debit immediately cancelled and after seeing these reviews i would only encourage other potential members to thoroughly do their homework prior to joining. Screenshot absolutely everything!

The customer service policy during covid-19 was appalling for gympass. I had paused my plan under the understanding that it wouldn't be started again until gyms were reopened - they decided it would be a brilliant idea to restart my plan prematurely, costing me a months' subscription, which they refused to refund despite zero gyms being open. Feels like a bit of a scam.

what a joke,Im saying all gyms are closed during COVID-19 and ive been charged 9.99 as all gyms are closed, they replayed we do not care as we are only a service providers and no return would be issued. Immediate cancellation app deleted ! Enjoy

Gympass used to be great value but its now pretty poor. Bannatyne, Nuffield and DW used to be in the Bronze package but they are now only in Silver. If you are going to spent £35 a month you might as well pay £40 and get the full benefits of a gym member.

Gympass should spend more money with its employees hired to post positive reviews on its behalf. They all say the same thing: great locations; I love the possibility of doing different classes; I like that I can refer other gyms to be included. PLEASE!

Great if you have no intention of every actually going to a gym. The plans provide next to no gym access even at Gold level for most areas in London (the app only gives prohibitively off peak hours next to no one can make if they have a 9 to 5). The subscription management within the app is poor. You are unable to see the schedule for classes following the click steps provided by Gympass online, for national gym chains such as AnyTime Fitness for many of its locations. Overall a massive waste of money as anyone who is in to fitness will have to double up with multiple gym subscriptions. The app is poor, with the support experience buggy - you cannot get support within the app and the website buttons are unclickable in chrome mobile. A waste of corporate benefit.

Price doubled in 6 months when a new tier was added for access to the premium gyms. Furthermore, there is a limit of 6 visits at each studio per month. You are charged for the full month (not pro-rata) which is not terrible except you cannot pause your plan conveniently. To top it off, the customer service is very poor and support email bounced back a few times as well. That being said, it will be very worth your buck if you have the time to go to the gym 30 days a month and can travel freely to differently studios across the city.

Great customer service and professionally dealt with . This company’s staffs know it all what they are doing and very helpful to their customers. Alba was very much of help to me. 5 starts ⭐️ Recommend

I was using Gympass and they’re good. Now that I have left I have been charged for months. They have no contact number which is extremely unhelpful, so it is almost impossible to contact them. I have been paying for ages and my work can’t do anything about it either since Gympass sends them a report.

The whole point of gympass is that corporate companies subsidise your gym membership by contributing to it so you pay less to access gyms. Gympass use to be worth it, however now they have raised the prices by over 20 per cent in a short space of time without notifying anyone and it’s become unaffordable and more cheaper just to go to gyms you want direct! I had 3 memberships with them including other members of my family where we were spending £225 a month combined and il now be cancelling it as the price is too high. Gympass have gone too far … 20 per cent in this current climate is a joke and not fair.

Such a great product, means I can visit gyms near my home, work or even when travelling further! And it works out much cheaper than a regular gym membership, especially for London.

Since lockdown I have paid 3 months payments, no contact from anyone neither I can login to app so I can cancel my membership.

Rubbish company! Continued to bill me even though all gyms in the UK are closed due to COVID19. Useless customer service, failed to answer what they were charging me for. App is also sub par. AVOID

Similar to other posts here, continued to take money during lock down and don’t do refunds. I got charged £135 for nothing. I wasnt even aware. I called them and they said your issue can only be dealt through chat. They make it hard in everyway possible. I even asked the money to be credited to my account but they refused i was helpless. ABSOLUTELY GREED NO DIFFRENCE TO A SCAM. PLEASE AVOID.

Similar to other posts here, continued to take money during lock down and don’t do refunds because apparently they are an activity based company and not based on physical locations like a gym. However this is complete BS since they never had online classes before lock down so were always physical based service which is what I signed up for. Won’t be using them anymore now because of this, plus they have now hiked prices again!

I have tried to sign up to this service, but no matter what I do, it keeps telling me that my password or login is wrong despite having it reset many times. Given up now! Is this the beginning of my journey, I don't see good things for the future.

After being a member for 1 year, Gympass hiked my membership cost from £98/mth to £163/mth! A 66% increase without any consultation whatsoever in the middle of a cost-of-living squeeze. I'm astonished and disgusted by this company. I discussed with my gym who are receiving zero extra from Gympass despite the hike. Warning to all users, employers and partner gyms - AVOID!

Horrible user experience . The app wasnt working it didn’t allow me to check in. I was stuck at the front gate of a fitness center plus the everyone’s active staff are neither helpful nor friendly at all. They weren’t proactive in resolving my issue and I had no instant support from Gympass either. After I filed a complaint.. it also took Gympass a few days to fix the issue without any compensation. My recommendation is a 100% NO

They don't have a phone number they taking my money and I'm not activiti yet

They change their policies all the time. For example, they used to give a class allowance each day; suddenly one day they restricted the classes to 6 per month. I still have to pay the whole month since they renewed my subscription at the same time; Paying the whole moth for getting 6 classes instead of 30 - what a waste. Customer service said: "Sorry" when I said there was no prior notification for this change (on email or on the app)....followed by "sorry we can't do anything. Have a nice day". what a waste!

Price raised 30% in 6 months when a new tier was added to access to the premium gyms. There is now a limit of 6 visits for premium classes if you pay platinum pass. Previously it was money worth as I do 3 classes per week. The whole point of gympass is that corporate companies subsidise your gym membership by contributing to it so you pay less to access gym/classes. And due to these reasons cancelled my membership.

Terrible. Absolutely awful. Avoid Avoid Avoid! Nothing works! I cancelled my subscription with them after nonostop issues(with the app, with getting into venues I booked, being charged at the venue, venues being taken off, membership fees increased and the list goes on!!) and naturally with a terrible business you need the complimentary abysmal customer service. I think they're used to angry customers because they're so sarcastic and unhelpful at every corner. Anyways after cancelling my membership with them and going direct with Everyone Active (much better) they carried on taking payments. Thankfully my bank got onto them and stopped this nonsense. It's been nearly nine months an they STILL send me emails about 'changes to my membership'. Yeah I bet there's been a few changes 😂l blocked them but they get through 😂TOTAL COWBOY COMPANY. With lots of fake reviews on here by the look of things You've been warned!

I don't recomand at all!!! They are robbers!!!

Gympass is amazing. I have an array of gyms to try out (I get bored very quickly) and a good number of well-being apps that I can join for free. Plus, my family gets access too!! This is by far the best employee benefit I've had so far.

I applied to work with them. They offered me the job. I have been trying to sort my profile online forever. I contact customer support but they are literally useless. A company that does not look after their employees does not look after their clients. I do not recommend Gympass to my worse enemy.

They have suddenly limited the numbers of classes I can attend to a studio I regularly went to max 6 classes per month. When I challenged it they said, I still have access to the ALL the gym on my plan, but there is not point of being platinum member if you are limited.

The team is amazing and so helpful lovely atmosphere when you have a coffee after break. Office ladies help me out so much when I struggle. The only negative thing I find is booking classes at 7 am in the morning and they have all ready gone then when you are in a class there will be 5 or 6 bikes free.

Joined Gympass to get access to my local leisure centre to use the gym and swimming pool. You have to book a slot to use the pool but can't if you are a member via Gympass. Raised this as an issue with Lucy who said my membership didn't include swimming so I sent a screen shot showing it did. Turned out she was looking at the wrong centre. Having established my membership did include swimming she confirmed I couldn't book a slot for swimming and I should just turn up (but the centre won't let me in). She did however wish me a nice day, so that's all right then! Customer service at it's worst. So they have offered to call me. Please call me in the next 30 mins. My guess is I will hear nothing from them but will let you all know. So it's now been a couple of weeks and guess what no call. Why am I not surprised.

To much hassle. every time need to go to reception to sign in to enter the gym. Sometimes long queue in reception.not good

Great selection of gyms, and the best part is that I can still use the gym when travelling!

So many different venues and facilities! I love being able to do yoga one morning, swim then next and have even tried boxing ! Great customer service when I have any questions

Like the fact that I can refer new gyms to join!

Great price and local selection of gyms, apps good just keep needing to log in.

Good system if it worked. Logged me out. Password reset is flawed can’t reset and log in. Contacted several times, get a poor acknowledgment, then nothing. Shame really. I would avoid in future. Now to try an cancel.

Great app

Simply the best really practical easy to use and need to worry about your local gym as you can access a lot of them

Easy to use, great selection. Perfect for when i travel with work.

Very good experience so far. Wide choices of gyms at relatively low prices

“Attention all Gympass members” please cancel your direct debit as these greedy company is taking money from your account despite all the gyms are closed in the pretence that you can use online training and in the hope that you will not remember to cancel your direct debit their behaviour demonstrate the worst of the worse absolute greed

“Attention all Gympass members” please cancel your direct debit as these greedy company is taking money from your account despite all the gyms are closed in the pretence that you can use online training and in the hope that you will not remember to cancel your direct debit their behaviour demonstrate the worst of the worse absolute greed

Great 👍

The contact number online doesn't even work. I can't reactivate my account, they haven't replied to my email and taking money every month and I can't cancel it

Hello with gympass for long time I don't now the problem i have difficultly with log in I am uber driver I need your help pls Thanks

Cancelled my gympass membership, had this confirmed via email by their customer care team, but they continued to debit my account. Still waiting for a reply and refund.

Terrible service Phone number doesn't work Direct debit coming out of my account with no account active Tried to contact them no response Been charged for 2 months now and I can't use the service . Don't waste ur time or money with this company

Truly awful. Spent a long time joining up my family so we could all swim together. Once I had paid for the membership, I called the gym to book a swim to be told I can’t use the membership for family swimming. Have paid a months subscription for 4 people and am not able to use it all.

It's so great to be a member of Gympass, but as you have increased the price and some of the clubs stopped some facilities because of energy prices, it's not fear l, for example Nuffield health switch of the jacuzzi and the one it's on is on Gold plan Daniel Abraham

Heard about via work, great support and included my locals gyms at a great price! Would recommend

Excellent idea and convenience. Needs better customer service though.

Really not brilliant. Technical issues with the system from day one, unhelpful staff on the Helpdesk (although Maribel definitely did her best to help, previous people caused more problems than they solved, which made her job even more difficult), and not a brilliant local offering mean that, even if I had been able to access this as I should have been from day one (which I wasn't, and as of time of writing two months on still can't properly due to aforementioned technical issues) it would have been pretty useless. It's also very difficult to see how this benefits the gyms themselves, but that's between them and Gympass. I'm really disappointed in this as it could have been - and indeed could be in the future - a really great platform, but as it stands I've had too many problems with it to be able to recommend it to anyone.

Absolutely terrible. Gympass state you can add family members. Then demand each family member to create their own account with their own email address and their own mobile telephone number. So if you want your child to join swimming, you just can't progress to start using membership without email address and mobile number of each family member. Chat support is useless. Only option to escalate this is via email. Absolutely terrible

Very rude customer support team .i have been our charged and I complain about it.that was my mistake I haven’t cancelled their membership .Please make sure when you join them they have very rude and unprofessional teams will never help you out.they charge me for three months and I haven’t use any service from them .I will never use them again

App told me I had a free month so activated plan thinking great, a free month. Then noticed I had been charged full amount. When I spoke to live chat they simply said there was no free period. I then asked if I could start it later in that case and there reply was short and blunt stating they couldn't. Quite rude really. When I complained to customer services they acknowledged and apologized for the error but still didn't offer to refund me or move start date. Bad experience.

The best thing I've ever signed up to. Having never been in a gym before last year I took the plunge. My local gym were welcoming and helpful in getting me started. Thanks to Gympass I now feel great about myself.

Since the lockdown they have been charging me every month. Even their app doesn’t work, not able to cancel my membership, contacted support they are not able to help they are an absolute joke. Con artist..

Won't even let me make an account

I joined gym pass few months ago but then I request to cancel it as all gyms were closed due to Coronavirus Pandemic. I contact with 3 times in 3 months to cancel and they still taking money out from my account with no replies their email. I suggest to watch before join.

Used Gym pass for a while now, Gyms closed and I paused my membership. Even with gyms still shut my membership un paused and I was charged. I've been told ill not be getting a refund and only offered credit... GYMs still not operating so I guess I just lose my money. Seems fair 🤔.

Gympass owes me £80. They kept charging me after cancellation, they agreed to refund me the money but never refunded. Every time i called for a refund they assured me that the money will be refunded to me.

Scam company i have been paying for 2 months since lockdown and they havent even freezed my membership...

Very irresponsible. Contact with few times to cancel my contract within 3 months but no reply and still taking £19.99 from my account. This company needs to be reported for not follow rules. Don’t join them at all

I got so fit last summer using gympass, I love that you can go once a day and it doesn't change at peak times etc, like class pass. Customer service were always great too. I will defo sign up again when im back. Thanks!

Scammers - misleading information about gym availability on their website - then refuse to give refund when gyms not available.

It has saved me lots of money on my gym membership

Its good but when corporation cancelled membership with gympass - they didn't offer anything to the members and no information was sent to the users, which they have email addressed for.

Friendly and supportive team. Had a query that was nicely answered by the agent who attended me.

Could be a little less complicated for access to sites but otherwise great!

love gympass, customer service very helpful and value excellent. I asked to pause my subscription shortly after lockdown started - they told me I could pause until September, which I did. When September came around I decided to cancel, which they quickly & pleasantly did for me

Customer Service seems good so far. Alba was very helpful.

Amazing product! Life changing one and very nice customer service team.

One of the best gym apps

Loads of gyms and classes on offer usually for a lower price than individual gym membership. customer services is great/easy to speak to/fast, really easy to pause at any time. Needing to check in with staff at gyms means you have reduced access hours sometimes but it's the only downside and it's a great offering.

Customer service is first rate. Happy to give 5 stars.

I really like Gympass! We use it and having so much variety has definitely made me more motivated and excited about sport again!

I canceled my plane two mouths ago .. they still charging every mouth ....

Used this through my previous employer, love being able to access different gyms and getting all the health apps I was previously having to pay loads for. Easy to use and good value. Told everyone in my office about it!

Great selection of gyms available through Gympass with very competitive pricing In my opinion the App is easy to use and once you’re logged in, you show that to the person at the desk and then go on to do your training.

I was very happy with the package I had it was £23 for the bronze package the only nearest gym with a pool and free parking was Nuffield now the package has gone up but not only that the Nuffield is no longer on the bronze package but moved up to the silver package so if I want to carry on using this app it's going to cost me double the money I think the silver package is around £45 I feel that it's too much even the Nuffield is got a package for £45 a month

Honestly the best gym membership to own!! Such a great way to experience difference gyms which are usually too expensive for me but made affordable though Gympass

Gympass is brilliant i love my training and it allows me to use many different gyms, great employee benefit to have

Worst service and app. App sign me out many times and then don’t allow me to login again with same login details. Not even sending reset password email for days. But they charge you regularly without solving your problem. Send emails but no response. They don’t give any phone number so they don’t need answer anything. When you go gym gym staff treats you like you are unwanted guest. Specially everyone active dormers wells. Before it used to be so simple to book just on everyone active app and go. Now you need to book in gym pass and wait for approval, if they I don’t know who is approving will not approve then come back home. Gym staff clearly says they don’t deal with gym pass. And gym pass says talk to Gym staff so you understand you are like cucumber in middle of 2 bread. PLEASE DONT WASTE YOUR MONEY IN GYM PASS.

I’d like to give a massive thank you to Bhavana and Nicole. I was having problems signing up to Gympass. It took a few weeks to sort out but I was always kept in the loop always updated every day. I was reassured that they were still there and that they were trying to sort the problem out. Very friendly, very approachable, and nothing was too much. Everything was explained in what the problem was. And to my relief, it’s all been sorted. Thank you once again guys, you are a credit to you company!!

The gym code never works even if I've already signed up to a class before so I can't go in the gym without the code! Also no phone number for me to call and try sort it...