Terrible service, horrible waiting time, lazy staff. If u fear your life, do not go there

Have waited over 3 weeks (then gave up) for them to get in contact with me about medical negligence by a doctor. I called them 3 times on different days and every time it went to answer machine.

Worse hospital I’ve been in London. Rude nurses… doctors.. you don’t even see them. In case you think you have money pox don’t come to this hospital. All they will do is throw you in a room, tell you that someone will be with you shortly and then leave you there for hours and hours. No assistance or anyone comes for you. And if you ask the staff who’s around for any information they put on a face like you owe them something and are rude ! I’ll make sure I’ll do a very complete complaint about this service! This is not what I pay for with my tax and NI !!!

apart from saying they will get back to me on various dates which they then failed to do PALS have ignored my very serious complaint

I had bad experience in hospital and made complaint to PALS. I was very clear that I want to make an official complaint but PALS after acknowledging my complaint kept asking if I want to withdraw the complaint, to which I always replied I want to proceed. At the end I don’t feel my complaint was resolved at all. Recently I have discovered from pharmacist that medication I have been prescribed by the cardiologist in the hospital, and have been taking for 5 months, should never be prescribed together as they cancel each other. How can you trust the doctors?!!!

Until 17th March 2020, I had never been to Barts Hospital or for that matter, to any other Hospital as an urgent critical patient. But talk about saving the best till last! I had very good reason on this fateful St Patrick's day ('Paddy's' Day on 17th March 2020), when I was driven blue lighted by an ambulance (again a first for me) to St Barthomlew's Hospital. Thank God they did take me to Barts hospital!!! The care I received in the middle of what was a Covid-19 pandemic was nothing short of incredible and outstanding! It was a first class top notch care by everyone that I encountered - starting with the paramedics who responded to me at home. The hospital managed to patch me up within 8 days with a bionic present inserted in my chest area, after which I was sent home, from where I steadily recuperated very well. I have nothing great heartfelt thanks and admiration for those that treated me, but also for all our healthcare professionals up and down the country - from the cleaners, healthcare assistants, porters, nurses, doctors, radiologists, phlebotomists, etc, etc. Each and everyone of them was amazing and fantastic!! I consider myself to be very lucky to be here and alive in the first place, writing this review or rather this Thank You note to them. Please let us all indeed, cherish and respect these people who have dedicated and devoted their lives to our care, and let us be supportive of them, especially during the pandemic and always. Wishing all Healthcare Professionals, all the very best. A HUGE THANK YOU TO ALL OF YOU, WHEREVER YOU ARE!!! Please continue to show your gratitude and support for those who work in the NHS. LIKE this review, as a recognition to them. I will forever be grateful to them! Thank you for sparing your time to read this!

Can't thank this hospital enough, Dr Earley Dr finley operated on me in June, the team were caring and very professional. It was a success I have my life back again a very good hospital

Went in today with a broken shin Was asked to walk around the building to 3 places before someone could help When I was seen by the nurse in the minor injury dept I was questioned as to why I thought it may have been fractured or broken and was almost told of by the very rude and unhelpful nurse. I was told that I wasn't allowed an xray as I would be exposed to radiation Absolute idiotic woman I couldn't believe it was given 2 painkillers in my hand and off I went What a joke

Very professional hospital. From consultants to nurses everyone is dedicated and professional. I have had a delightful experience with them.

Went in for knee surgery to Thorogood Ward recently. All of the staff were extremely kind and helpful, nothing was too much trouble, even though busy ward. They were highly professional, every process was meticulously carried out, ensuring I got the very best care from start to finish. But what impressed me was the kindness and caring, in spades, as if my welfare and recovery was their main priority, it really made me feel very safe and in the best hands. I don,t think they get enough recognition for going over and above their remit, which is clearly clinical, but the human factor is just as critical for the patient and certainly aids good recovery. This should be measured just as much as the complaints in my opinion, as the majority of the hardworking NHS staff I encountered are dedicated, hardworking and give everything to their jobs. Very well done to the team, you made my stay so much less stressful than I expected... thank you so much.

(Translated by Google) They are progressive people and very patient. I don't know English very well and they explained it to me until I understood. (Original) Sunt oameni progesionisti si cu multa rabdare. Eu nu stiu prea bine engleza si mi-au explicat pina am inteles.

Nobody answering phone in Thoracic Surgery after operater transferred me. First time I've tried to see how my friend is getting on, phoned twice and phone just ringing with nobody answering. I presume there are staff in the ward and just ignoring the phone. Disappointing and worrying.

The staff are hard working and compassionate, often having to deal with a very heavy workload.

I wanted to thank the incredible nurses and doctors in the breast screening services and breast clinic in the west wing, as well as the wonderful nurse doing covid screening at the entrance to the main hospital who took the time to walk me all the way to the west wing so that I wouldn’t get lost. I was treated with the utmost kindness and respect. I could not have hoped for more caring, competent and professional nurses and doctors. Thank you!

Excellent hospital, facilities and staff.

Ward 4B Thank you all!intensive care most of nurses there were angels.Surgents are gods.Be blessed all of you!

It was from South Europe style.

Totally wonderful staff the nurses are so caring and my consultant is amazing, this hospital and the wonderful surgeon Mr lall saved my life twice, cannot thank everyone enough, truly exceptional.

1/11/18 On 4a ward heart operation department one of the nurse far more worst than human beings.

Clean and tidy..... Speciality hospital

I was patient of hospital I find doctors, nurses and staff's are very helpful and friendly but night shift only few nurses not helpful and ignore the patient, I have talked to the doctor and others staff's they're really sorry For this. I am happy. Thanks Al-Haj

Was transfered to st.barts for a triple bypass operation in june,i had the best care from all the nurses and doctors and cannot thank them enough .

Staffs, doctors and nurses are friendly, happy to help. Neat and clean. Big hospital with many departments. Modern facilities are available here. Enough space for waiting people. Directions are little bit confusing but we need to consider that as it’s a big hospital with few attach buildings. Small green area feel us fresh. Big thanks to hospital management and cleaner team.

Outstanding

The best hospital I have been too. I love the way they look after patients.

Big hospital with many specialities.

Professional Hospital for heart patients check up appointments. Non- A&E Hospital

I understand the CQC Rated this hospital very low and I understand why

St Bartholomews Hospital is nothing short of amazing! The quality of care and attitude of staff is exemplary.

Why does It have " un-used land " and why a private hospital on a public Hospital site? Great they have a minor injuries unit which can actually see you.

Quick Service Gd Result thank you

I went to this hospital for ultrasound scan Because of hernia , The Asian lady examiner she was very rude ,unprofessional and non polite.

I have enjoyed looking at the pictures and looking at the historical buildings, the architecture is awesome. I was hoping to see my sister Allyson in the pictures but I didn't see her there.

good hospital but needs some improvement in emergency physical spaces

Went for a MRI SCAN on a sunday. Staff was rushing and didn't even sent the out come to my GP. I had to chase it up. Boy that was a headache. Switchboard pasting me onto into different extensions. MRI didn't even answer the phone. Still not sorted up to now. Nightmare

Remember you are appreciated. However people with a grudge can still make up things about regulated staff (non-managers) and put the health and social care professionals on trial for fabrications. It happened to me. Please read up on regulatory law and protect yourselves from unscrupulous regulatory and disciplinary lawyers and unscrupulous complainants, who are the lawyers' clients. The public are not the clients of the regulatory lawyers!!! It's all about money making for the managers and lawyers.

All the staff at the west wing are absolutely amazing. The doctors & nurses really make you feel comfortable. Thank you!

The staff of ward 5a were just amazing. From cleaning to nursing and oncology, the staff cared for my sister and gave their best.

We're here for an EKG appointment in a quiet Saturday afternoon, I'm listening don't let me down - Beatles 🎧, wandering around, checking quiet halls. The staff doesn't let me in, waiting here by myself. Good people work here, doing the best they can. Where do I know? Because the British way of doing business orders you to do you best otherwise they let you go and people know that very well. TL;Dr I'm bored in this very Saturday afternoon. 🐢

(Translated by Google) The famous preacher, Martin Lloyd Jones, known to many Koreans, served as a doctor before becoming an evangelist. (Original) 한국사람에게 많이 알려진 유명한 설교자 마틴 로이드 존스가 복음전도자가 되기 전 의사로 근무했던 병원입니다.

Effective efficient

Had three heart attacks during my 40s, Barts helped make each occasion less traumatic. I have noticed a review or two about the management culture. However, I strongly feel that without the strictness, the current commendable level of service cannot be achieved. Well done and keep up the good work, matters of the heart are not just physical!!!

I have worked here for nearly 12 years.

Easy to find from the underground.

Great staff and treatment

Great hospital, only thing that lets it down is the very unreliable pharmacy.

Waited 2 hours to be seen for a cardiology follow up appointment in clinic 5. In addition people who came after me were seen before me. When I brought this up with the reception they said they can't do anything how ridiculous!

Very clean