A pretty average hotel with decent food and some cons. PROS: * There are 3 "a la carte" restaurants. The Italian restaurant had 2 very good meals. The stuffed chicken and the beef steak was a huge surprise..it's a real medium juicy steak. So if you visit this hotel, you literally have to book the Italian restaurant twice to eat those two meals. Don't even think of ordering the pizza, it's terrible. The pizza (vegetarian) on the beach is a bit "better", although it's not a real pizza. * The rooms were pretty clean and there were always two 1,5L bottles of water left after cleaning * There is a club car that can take you quickly to the beach, which otherwise takes 10min of walking * Very good service at the reception, restaurants or bars * Very good entertainment and there was even a foam pool party CONS: * Food is decent, but as usual for this hotel level, the breakfast is every day identical and after 5 days you run out of food combinations you can make. There is no fancy meat. Mostly you get chicken parts, very tough beef cuts und minced beef. * The Chinese a la carte restaurant has nothing to do with asian kitchen. They use local spices and there is no way to achieve anything remote Asian with that. * The oriental a la carte restaurant isn't a la cart at all as you get the same food that is served for dinner in the main restaurant just the presentation is different * One of the worst things is as usual for Egypt the WiFi. It's free of charge in the lobby area and it's super super slow, that you can barely download WhatsApp images. PS: VoIP doesn't generally work in Egypt without special VPNs, so forget about calling home via WhatsApp. * The water in the big pool ist pretty dirty and the taste left on my lips seems to be body fluid of people. There are 6 showers at the pool, but literally no one uses them before going into the pool. There isn't even a sign for that, which is a usual role. If you go to the indoor pool, which is much smaller there are almost no people and the water is definitely cleaner without that disgusting taste on the lips and itchy skin after swimming. * The beach isn't anything special. If you want to see colourful corals and fish, you have to swim all the way to the edge of the reef, which was at the time forbidden as there was this shark attack in Sahl Hasheesh, that is just a few kilometers away, but we still went pretending not to hear the whistle of the life guard. Although we did that only once. * You can forget about the "juices" as they are artificial as hell. Maybe the pineapple one kind of OK, but the rest is just not drinkable. I would recommend rather the sodas as they are original from the bottle (7up, Pepsi, Mirinda). The also make all kinds of nonalcoholic cocktails. They are nothing special, but still a good alternative if the sodas get too boring. GENERAL INFORMATION: * You can get the massage 50min - 50€, for a less then half the price if you take at least 6 massages. The massages were very good and professional. * The trip that includes paradise island 1,5h (very nice turquoise beach), food on the boat(very good and much better than at the hotel), 20min diving to 7m depth and 45min snorkeling was 35€ and non-negotiable (we tried with more tour guides) pays of totally and you should definitely do that as the coral reef they take you is amazing and incomparable the one at the hotels beach. * Go to Hurghada city to see the Marina (probably the only beautiful place in the city) and try eating at the legendary restaurant El Dar Darak (no reservations possible) * Don't use the taxi service of the hotel, as it's super expensive. I recommend using "ABC Taxi Hurghada". You can find their number easily on the internet and you make a reservation with WhtatsApp. A taxi costs 5€ in one direction to the city...very cheap. * You don't need to exchange Euro, GBP or USD to Egyptian Pound when going to Hurghada, as all those currencies are being accepted. And don't forget to bargain, bargain, bargain ;)

This was the worst hotel I’ve ever stayed in. First of all, during my 9 day stay. The building lost electrical power every single day between 2-4times. Which meant no lights and air conditioning, and when it was working. It could not cool the room at all. The food was either disgusting or just about bearable. Me and my whole family got food poisoning that lasted half of my trip due to the poor food quality. Did not ever look forward to eating at the resort. My biggest disappointment was how most of the staff treated me. As a paying customer I felt like I was treated unfairly and spoken to rudely compared to other white European guests. Also I do not recommend the hotel taxi service as he’s triple the price of Uber and is very pushy to make you use his service. The hotel is very poorly managed and staff are very overworked in appalling conditions. More staff need to be employed to help manage run the hotel. This is not a 5star hotel more like a 2 star, save the money and spend it somewhere else. I DO NOT RECOMMEND THIS HOTEL!!!

Relatively good hotel. Hotel has large area with direct access to the beach. On the territory can be found shopping center (multiple small shops), multiple bars, central pool, a couple of stages for shows and activities and medical clinic. Shopping side is predictably standard. Inflated prices, tonnes of touristy stuff with questionable quality. And of course quite intrusive vendors. Food. To my taste food was OK at best. I was surprised by very low amount of fruits. Beach bar provides nice smoothies made from strawberries, kiwi, mango etc. for cash (2-3 dollars per cup). Tried italian a la carte restaurant and had mixed feelings. All entourage is good. Waiters are very polite, decor is appropriate, munu is nice and detailed. However, quality of food is not very good. It looks like chefs never tried italian food. And all was in total silence (very weird atmosphere). Facilities. In general everything in hotel is time-worn. Everything looks tidy and clean but in the same time you can see a lot of things are poorly fixed, rusty and squint. In the room where I stayed balcony doors had broken door-guides and doors were wobbling and banging on every gust of wind. Bathroom drains were rusty. Next to the front entrance is a line of broken golf-carts, that looks quite unappealing. Beach is a separate story. Sand in the area with sunbeds is rock solid. Pier going into the sea is decent. Area available for swimming is small and shallow. Bars. Standard of all-included hotels, watered up drinks. Bar staff is nice with good knowledge of languages. Very good shisha (waterpipe) on the terrace. Reception staff is very helpful and polite. ATM in the lobby are empty or show technical error on conversion USD to EGP. Wi-fi is terrible. Free internet is only in the lobby and speed of it is appalling. When few people sit in the internet simultaneously speed drops to standstill. Animation team and entertainment. Animators are working hard to provide fun activities. Live music, dance shows, kids parties and many more. Cannot say anything bad about it. Over all impressions from stay in hotel is OK. Nothing seriously wrong but also nothing to be proud of.

Cons and pros in nutshell, visiting group of 8 adults and 4 kids; Room "suite" was large and clean, the shower room is old dated but alright. Staff are friendly. Pool was nice for the kids. The pool bar is only full of soft drinks and sugary beverages, not natural juices. Buffet food was not tasty at all, quality of the food was poor although I stayed over the weekend. The sea was less than 50 meters square area (were we can swim) and easily would be filled by people, not sure if this was because of the shark attack precautions. Something never seen in a alsokna resorts. Major suffering was the food in that trip and the size of swim sea area, beach size were fine. Kindly if management sees this, kindly take some real actions, you can less the food selections with better quality.

We stayed at this hotel from 24th Aug till 4th September and were disappointed. The hotel is not even a 3-star hotel, I would maximum rate 2-star. It's in need of major renovation. Whilst staying, the pool tiles were replaced, and they didn't clean the kids' pool, which made us upset as was dangerous for kids. The food at restaurants is very basic. The safe box was faulted, and after reporting to the reception twice, no one turned up to sort it. The hotel staff tried to rip off us after staying a couple of hours more after checking out, but no one has informed us. However, we booked the package through Easy Jet, and our pick-up time was 6.15pm, meaning we had to stay more than 6 hours without accessing the bars or restaurants. The staff does know anything about customer service. I will definitely not recommend it to anyone. Very disappointed.

Hotel is a 3 star at best. Rooms are terrible and smelly. Rooms had ants in the shower soap dispenser. We had to move room 3 times. Pool disgusting with with mould and broken tiles. Food was tasteless and the drinks were poor with dirty glasses. There is a pond in the middle that smelt of sewage and was full of mosquitoes. EasyJet compensated us after we complained and shown them the photos and videos. Don’t go to this hotel.

Friendly, helpful staff, clean rooms but definitely in need of some updating and improvements. Lots of loose and damaged tiles outside that are a trip hazard. Some sharp tiles in the main pool too. We played tennis with rackets that were worn and needed restringing and balls that were completely bald! On clay courts that had lots of holes and were never swept. We played table tennis with our own bats on a warped, metal table. The metal was extremely hot in the sun. The food was monotonous and uninspiring. The wine was often warm, served in warm glasses too and the spirits were rough, obviously cheap. Sadly, we were not allowed to walk along the beach past other hotels, so it was like staying in an open prison. When we tried leaving the hotel, we were immediately harassed by taxis and shop keepers from the shops opposite. Plus, the rubbish everywhere made it even more unpleasant. A shame. Definitely not 5 star.

Excellent resort with spacious rooms, clean beach, lot of greenery and big swimming pool. They also arrange different entertainment programs every evening . There is still a bit of work needed on improving the variety and quality of the food.

I didn't like the hotel. It is a large complex and those staying in the main building are far from the sea. The capacity in the restaurant was also insufficient. The willingness of the staff is also at a low level. The coral reef near the hotel is beautiful. Ideal for snorkeling. Really beautiful.

Overall and summary, it is worthy and very nice place, definetly u will not regret. Place & location: very cool place, lots of green areas, wide view. Beach: very clean, wide and there are areas suitable for kidz before 3:00 pm as the depth is on average 1.3M and after 3:00 pm the water rises to more than 1.8M. It is safe for swimming, and there were two marinas, one of them is deeper and better for snorkling but was closed due to safety issues. Beach guards are always on and available. Rooms: are clean and they have wide variety of spaces, suitable for couples and even large families. Pool view rooms are better of course. Rooms were clean, AC was good (Acceptable) but the control system is outdated and hardly working. Furniture & devices for sure need renovation, but it does the job and matches the theme. Pool: clean, nice and suitable more for children, With a small aquapark for kidz. Food: very good compared to others, and considering open buffet concept. With plenty of restaurants. Variety was good, taste was overall very good, sometimes acceptable. Team is very helpful and responsive. Dishes and tools are clean and well sanitized. Staff: over all friendly, and helpful but many of them lack professionalism (not rude nor bad, but not professional and thats it) my recommendation to the management is to provide more to them in terms of training and payout. You can leave "tips" for them in the tips boxes available at the restaurants (none of them have asked to do so, and they are doing their jobs 200% without expecting a tip). Again i am comparing with other ppl from other hotels. Internal bus: (taftaf) comes every 20 min. From the sea to the reception, i recommend to increase its frquency specially for the launch time. Check in & Check out: it went very smoothly. And even availed the room very early. Animation team: never invovled with any of them, but saw that they were making lots of activities.

Food terrible, entertainment shocking, very repetitive and not for english.definitely NOT a 5 star hotel. Rooms dated but very clean. Beach was good, sea very nice, plenty of fish to see . Late check out not available. No cocktails on all inclusive had to pay extra. Reception staff rude Waiters were brill worked hard Good bus up and down to the beach DO NOT GO TO THIS HOTEL IF YOUR EXPECTING 5 STAR.

Honestly wasn't the worst stay out of all of my holidays. Came with many problems, the variety of food was always the same everyday nothing different. The service were really good they would do anything you ask them for . Very hygienic the staff would come and clean the room when you want them to and they will do it for you, the pools and the beach was really lovely and we enjoyed it there. It was really weird we payed for smaller rooms, but we gave them a 20$ tip and upgraded our rooms to alot bigger. If you look in the closets you will see a safe always recommend using it when staff are coming to clean your room. What I most enjoyed were the beach and the fact you could use these cards to get a towel whenever u wanted. Overran my trip was a 4/5 would not recommend though if your planning on coming again

The place is beautiful. We were in bungallows 20 meters from the sea. The staff is amazing. The food is very good. The rooms are ok but a little bit old style. The pool is heated. We spent a wonderful time there. Thanks for the staff.

This was the worst hotel I’ve ever stayed in. First of all, during my 9 day stay. The building lost electrical power every single day between 2-4times. Which meant no lights and air conditioning, and when it was working. It could not cool the room at all. The food was either disgusting or just about bearable. Me and my whole family got food poisoning that lasted half of my trip due to the poor food quality. Did not ever look forward to eating at the resort. My biggest disappointment was how most of the staff treated me. As a paying customer I felt like I was treated unfairly and spoken to rudely compared to other white European guests. Also I do not recommend the hotel taxi service as he’s triple the price of Uber and is very pushy to make you use his service. The hotel is very poorly managed and staff are very overworked in appalling conditions. More staff need to be employed to help manage run the hotel. This is not a 5star hotel more like a 2 star, save the money and spend it somewhere else. I DO NOT RECOMMEND THIS HOTEL!!!

Mediocre at best! We were here last year and we loved it so we decided to come again this year The check in took for ever and the rooms were missing most amenities no tissues, shampoo, conditioner, ….etc and the water bottles were opened and half full when we checked in the rooms! That’s just disgusting We asked the housekeeper for tissues they said they don’t have any and will bring it the next day The next day the room is done and no tissues or anything at all added and we could see the cart with tissue boxes and toiletries in the corridor. Until we checked out only toilet papers and water were refilled nothing else! Bring your own shampoo and conditioner The food quality has decreased but still acceptable At the check out they refused to let our taxi in and we had to walk to the street outside and load our luggages ourself All in all I wouldn’t recommend the hotel anymore and I wouldn’t repeat that stay

Beautiful large hotel complex, located directly on the sea. Just 30 minutes from the airport. The hotel has several main houses and also has cosy bungalows. THE staff is always very friendly. The hotel also has all card restaurants, which are only booked in the morning between 8 and 10

5 star it is not . Very run down. Buildings and pool area in need of a lot of work. Bed comfortable but holes in my sheets is not a good look. Walk way to beach had loose planks and rust everywhere. Didn't enjoy the food but I know that is a personal thing.

Terrible food, we were a group of 6 adults and 5 children, almost every adult had diarrhea. Everything have bad quality, table, chairs, glasses, pool equipment, etc. People inside the hotel trying to sell everything to you all the time, they are usually friendly, but it's annoying. Two starts just because the children enjoyed the pool, they don't care about food once they have french fries.

A two star hotel showing 5 stars and providing not even 1 star service. I have a solo traveller friend there, she got the shock of her life when an employee approached to ask her for her WhatsApp number when she was sunbathing. This is only one incident, the hotel is old, the doors are in poor condition although the WiFi was paid for it never works most of the time, the Buffet very poor choice and most of all the staff does not know what they are doing. So if you are looking for a Stressful holiday this is the best, but if you want a real Holiday don't even think of this Place.

Clean rooms, old furniture, nice people, few choises of food but can not complain..you always find something nice to eat. What i like was the fact that it have a lot of places to grab a drink..aro d the pool, beach...

the employees are very nice and child-friendly. the programs were very good for both children and adults. the employees really put a lot of effort into it. that was just beautiful. Thank you very much.!

Hurgada in itself is a beautiful location- no question about it. But there is a room for improvement for service and rooms as this resort for sure. 1. The 'all inclusive' plan isnt all hyped up to be. If you have been to Maldives, then please don't expect that here. You get water for nominal rates outside anyway. In drinks-wine isnt included. I found all cocktails rather taste alike with barely any effort put to mix them well. Its difficult to screw up hot chocolate and their machines somehow did so. 2. I refuse to believe that enough people steal their coveted pool towels to make their customers sit through a whole speech about using pool towel card and around INR 300 penalty for losing it. Seriously, pick your battles. 3. Service is just abysmal. The guy at the reception barely listens and he's always in a hurry to shoo people away. Teach your employees to not comment things like- 'Oh you Indian eating beef? You must be good Indian'. Its a hurtful and a polarising statement. Lot of Indians stay away from beef and lot many Egyptians stay away from pork. It's what it is, it doesn't make one good or bad. Overall its a budget resort at an affordable destination. Don't fall for anyone saying anything else.

The location is great, good infrastructure and accommodation. Everything clean and maintained. The all inclusive is a scam, there is no option for natural juices, only juices from machines. Ice creams offered are inferior to those sold separately. Inattentive employees only favor those they believe will tip. Pool access hours are until 6 pm, a joke. Wifi only at reception. The price paid does not coincide with delivery. Wouldn't go back.

Hotel is very nice . I would like to thank Mr. Ahmed Gamal for his great welcome and help. Room was very nice I asked for extra bed and they brought it soon. Food was amazing. Ala cart restaurants Oriental and Italian were really tasty, bakeries in the Hotel are delicious. Lunch on the beach was very nice. Improvements: more attention to the pool area and pools some of guest are not wearing proper swimming wear. Cleaning around pool should be more and better. At the end it was really a wonderful experience and sure I will come back

It is not 5*, but still pretty good hotel. Excellent park with palms, flowers and bushes. There is even lake. The contrast with the surrounding moon like landscape is stunning. The food is good. Plenty of freshly baked meats and a lot of Arabic meals, not my taste though. The fruits was the cheapest apples, bananas, oranges and dates, while deserts included great arabic sweats like kunefe, baclava and bamiehs. The Italian restaurant was a joke. The alcohol from the all inclusive is from plastic bottles. The lunch is only at the beach restaurant. After lunch there is pizza on the beach and sandwiches at the pool. There is volleyball playground, darts, pool, paid billiards.

Service: Farag was the best. All people are very nice. Wifi!!!! : I don't know why they sell wifi there if it doesn't work. There must be a page where you are asked for a user name and code, but the page doesn't come up. She only appears in reception! What was the point of paying €25 for wifi in the room if it doesn't work in the room. Instead you could just make wifi everywhere, with a specific code. It was very bad to sit in the lobby for hours so that you could write to others from home even though you still paid €25! Breakfast: I don't understand how you can sell crepes without Nutella or at least a good substitute for Nutella like nougat cream. Instead you are given a bowl of NOT tasting chocolate sauce that no one eats. very very sad Food: fries were never salted and very dry. rice very dry. the fish was way too soft. the dessert was always hard, dry and bitter. Dessert was simply something to behold, except for the chocolate cake that was offered every 3 days. otherwise it never tasted good.

It’s marvelous but very good place to book, room service excellent, and location is very good, clean and tide place to book and enjoy with all activities in the hotel, actually I didn’t need to go outside the hotel, as there are everyday different activities , parties, and all sport playgrounds are there. There is fantastic gym hall and tennis table. And billiardo but paid

Disgusting quality of rooms. Shower leaked. Ants in room ( I have video to prove). Very noisy air-conditioning. Food is mediocre with substandard quality. Hotel manager made aware of problems and he was dismissive. Changed room and still had leaking shower, bathroom door didn't close. NOT 5 star hotel but more a optimistic 3 star.

After a hectic 5 days of Cairo and Luxor it was wonderful driving to Hurghada and just relaxing in the lap of luxury. Great rooms, lovely view, good food and excellent entertainment in the evenings. A place to unwind especially wading in the Red Sea.

I've read a lot of bad reviews for the pharaoh Azur Beach Resort ⛱️. My budget didn't allow me to find another hotel 😕. I spent lovely five nights in 555 chelte. The room was sea view with old furniture and very clean 👌 😍, air-conditioning work well, every day refill water as you like. Food and drink 🍸 😋 I will give 8 out of 10, breakfast, lunch on the beach and delicious pizza 🍕 dinner a lot of variety very nice. Unfortunately, dessert is not good enough 😕 🍦ice cream wasn't good quality 😕. I would like to thank 👩‍🍳 Samya. Animation team is very professional, especially Mr/ Bassel team leader. Club car 🚗 and taftaf arrived in where at 🏨 🛏. All staff very kindness 😀 😊 🙏 ❤️.

Really nice hotel with decent staff although only a few speak English this made communicating difficult as they always didn't understand us, especially when we needed essentials for our son. WiFi was always an issue as it was only available in the main building and you have to pay to get it all over the booking never mentioned that. Food for most part was OK although it got a bit repetitive, lunch would be served near the beach and wasn't always ideal especially in the heat there was also a italian and oriental resturant on the next floor which were both nice this would have to be booked the day before. Our room was large and comfortable with working air con and tv water was always provided when the room was cleaned and we had a small fridge. Kids activities were fun and the pool was good although it wasn't always clean and tiles were cracked which could be a health hazard. Life guards would leave their post and there was no one there in case anyone got into difficulty

Lovely room and space great customer service on point and really supportive can't wait to come back here again

Rooms wide , good , clean Staff accepted Food good quality, variety Pool very good Nice views Good location .. 10min from Senzo mall Sea not good Quality / price 80% Overall 7/10

The hotel is very old and needs improvements in many things . The food is not god with less varieties to eat from

Dont believe all u read about this place. The rooms need a upgrade but are clean, fantastic choice of food across the 4 reataurants, quality good, beer good, pool surround needs re grouting. Grounds nice and green But hey ho we have just come out of 2 years of covid what can u expect. Great value for money paid and the sun more than made up for any small criticisms I may of had. All in all a fantastic 2 weeks and i would have no hesitation in returning.

Very large hotel .. very clean .. kinds area .. spa ... Mall ... Wide lake to walk around.. Very good place .. but no built-in ( shatafa) in rest rooms 🥺

The chalet was not cleaned well they did not respond to any request . I asked if my laundry could be done in 10 hours they instead sent the laundry men to the room to pick up when i asked he told me it’s impossible since we were leaving the next morning which is understandable. I asked when my bus was leaving the next morning they told me at noon but at 8 am they call me and tell me everyone on the bus waiting. Very unprofessional and uselsse maybe 2 star hotel at best