2/5 Jee Siang S. 1 year ago on Google
Tourists
beware!
The
„offer“
is
a
joke,
as
staff
tries
to
skim
on
the
offered
menu
(Story
below)!
BE
FIRM
ON
YOUR
ORDER!
Feels
like
this
outlet
tries
its
best
NOT
to
sell
you
the
offer
menu.
We
wanted
to
order
a
Menu
for
7€
and
pointed
to
the
offer
as
advertised
(Original
Agnus
burger,
Waffle
Fries,
Heineken
Beer).
Sounds
good
so
far.
Issue
1)
Offer
menu
was
not
available
at
the
self
help
counter.
We
must
order
from
staff.
(Not
an
issue
as
there
were
not
many
people,
and
staff
speaks
english).
None
the
less,
why?!
While
ordering,
we
said
we
wanted
the
advertised
offer
and
said
NOTHING
ELSE.
Nonetheless,
the
staff
asked
if
we
wanted
fries,
not
realising
the
implication
of
it,
I
just
said
yes,
as
we
wanted
NO
CHANGES
to
the
default
offer
menu.
No
question
asked
from
staff
regarding
drink
choice.
(Just
to
clarify
the
receipt:
The
receipt
indicated
cocacola
and
original
fries
(?),
BUT
we
didn‘t
initiate
the
change
as
mentioned
earlier!
We
just
said
offer
menu
and
that
is
what
the
staff
put
into
the
system!)
Issue
2)
After
completing
the
order,
Staff
gave
me
a
„simple“
coke
refill
glass
and
asked
me
to
get
the
softdrinks
myself,
instead
of
the
advertised
Heineken.
I
returned
the
coke
glass
and
insisted
on
the
Beer.
Staff
complied,
but
not
very
happy.
Issue
3)
When
the
order
arrived,
we
were
given
the
„normal
fries“
instead
of
the
Waffle
Fries
(Dien‘t
get
a
photo,
as
I
only
decided
to
post
a
review
after
eating,
and
hoping
that
others
be
warned).
Summary:
Burger
was
ok
(Hence
1
extra
star).
Portion
was
a
little
small.
Offer
exists
only
and
ONLY
IF
you
insist
on
what
is
shown!
Very
low
level
tricks
to
save
on
some
cents.
Advice
to
Carl‘s
Jr.:
Put
up
an
offer
and
stand
up
to
it!
Can‘t
turn
a
profit
on
the
offer?
Take
it
as
marketing
costs,
or
not
put
it
up
at
all!
If
you
put
it
up,
then
sell
it
as
it
is!
Don‘t
be
a
cheapskate
franchise!
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