Arby's image

Arby's

Restaurant Fast food restaurant Meal takeaway Sandwich shop American restaurant Deli

One of the Most Reviewed Fast food restaurants in Madison Heights


Address

1835 E 12 Mile Rd, Madison Heights, MI 48071, United States

Website

locations.arbys.com

Contact

+1 248-542-6166

Price rating

$ $$$

Rating on Google Maps

4.10 (1.5K reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 3 am
  • Saturday: 10 am to 3 am
  • Sunday: 10 am to 2 am
  • Monday: 10 am to 2 am
  • Tuesday: 10 am to 2 am
  • Wednesday: 10 am to 2 am
  • Thursday: 10 am to 2 am

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Carrie W. 2 years ago on Google • 243 reviews
    One of the only fast food restaurants that I can even eat at anymore. Most of the time it's just fine. Sometimes the buns can be a little stale or the fries taste greasy or like dirty oil or both. But I have to say that the last few times I've eaten at this one it's been okay. It's all about convince.
    1 person found this review helpful 👍

  • 2/5 Stephanie R. 9 months ago on Google
    There is a SUPER rude lady taking our order. My mom told her our order multiple times and she still got it wrong. When we got to the window my mom ask someone else to repeat it & had them fix it the lady that took our order said "she never told me that" yes, multiple times she did. I almost don't want to eat my food because she opened it back up and it makes me think that she spit in it or did something to it. After it is put in the bag it should not be taken out and unwrapped!!! How rude! The only sweet thing was the special needs man at the window who was so kind to us. Thank you!
    1 person found this review helpful 👍

  • 5/5 Maxx L. 5 months ago on Google • 561 reviews
    Nice place. Good food. The staff are a bit too comfortable with other staff, (I heard a little swearing between them in normal conversation. not professional is my opinion) But very nice staff. Christmas music being played too early. Still 3 weeks away from Thanksgiving.

  • 4/5 CJ C. 6 months ago on Google • 65 reviews
    The food was as good as it usually is from any Arby's. The service was spot on. In my experience Arby's is good for that. The only problem was the homeless hanging out in the dining room. The smell was bad.

  • 1/5 R C. 4 months ago on Google • 60 reviews
    came here tonight for dinner (drive thru) and had a HORRIBLE experience. The "fresh" roast beef sandwich had hard dark meat on it that i wouldn't even feed my dog, my husband's cheese sticks were cold and the cheese was hard in the middle, my jalapeno poppers that were supposed to be made fresh were cold hard and the cream cheese on the inside was cold. we wont be back again. I shouldn't expect alot from fast food but I'd like to have edible food after spending $40

  • 5/5 Martin Q. 4 months ago on Google • 42 reviews
    The shift manager during the lunch hour is the best. Great service and great attitude. She is no longer the norm but the rarity. I will be back just for the service.

  • 1/5 Sylvia D. 7 months ago on Google • 5 reviews
    My husband went through the drive thru today and the girl who took his order was extremely rude and started yelling at him through the speaker. When he went inside to complain about her attitude, the manager was also rude and condescending. The manager insisted that the customer is not always right, etc. My husband filed a complaint with corporate and they were very kind and apologetic.

  • 1/5 Ashley C. 7 months ago on Google • 5 reviews
    Came in and ordered a few items. I’ve never had any issues with this location before but today was different. All of my food that I ordered was cold and stale. I called to speak to someone just to get my items replaced at a later date and was told to hold on to my receipt and the food until I was able to come in and I can get a refund. I find that VERY unprofessional and inconsiderate. I will NOT be returning to this location.

  • 3/5 Billie-Jean W. 1 year ago on Google
    It was ok. I got the new meal that is out. The loaded fries and the spicy sweet chicken sandwich. The fries were dry and there was like 4 chunks of chicken on top.

  • 4/5 Sherry N. 11 months ago on Google
    Love Arby's but has gotten expensive and the "sales" are not as good as they once were. Visit a lot less often due to prices. It's a shame. Love almost everything they offer.

  • 1/5 Zach D. 1 year ago on Google
    I went last night around 11 at night and I got there 2 cars just was taken before me I get to the speaker they say wait no problem we waited after 7 mins we checked to see if they forgot about us they told us wait again 14 mins go by and the lines starts to build up and they tell me I'm sorry we have 3 massive doordash orders as if I'm suppose to have sympathy for doordash customers all me and my girl wanted was a milkshake they had just waste 15 mins in line for no reason no fast food should have you wait that long and don't even take your order ! I eont know who as the shift leader for 03-30-2023 at 11 at night but there horrible that's not how a business is ran you could've pulled up and made them 2 milkshakes people don't wanna do there job and I won't be coming bck here again until somebody learns how to properly run a business not putting the drive thur on hold because of onlime orders sjort staffedior not ! we shouldn't have to deal with this 2 milkshakes he couldn't make 2 milkshakes cause they had massive doordash gtfoh

  • 5/5 Jack 6 months ago on Google
    This location is the best in the area. The staff is great and always friendly. It seems like they enjoy working here. Good management.

  • 5/5 David Z. 7 months ago on Google
    Duane davis was the guy who helped me today and I am taking the time out of my day to tell you guys how cool and friendly this person was. I am a manager at comet burger i have an eye for this stuff. You guys should appreciate an employee like that

  • 5/5 Alp P. 10 months ago on Google
    Surprised by how delicious the gyro pita was! I went inside to order because drive thru usually doesn't get the order correct but they still gave me wrong sandwich. I ordered corn beef pita and got a Sandwich instead. The Roast beef sandwiches were excellent as usual. If the cashier taking my order could have killed me with her eyes 👀 I would be Dead. I said a prayer for her and kept ordering.

  • 5/5 Katherine G. 11 months ago on Google
    Went through drive through, they did forget my milk, but my order had 9 items and they were busy. Tried the new Bourbon BBQ sliders, the sauce is tasty, not too spicy. I usually get 3-4 sandwiches for a few meals (I work at home.)

  • 5/5 Brittany K. 10 months ago on Google
    A placed an online ordered (4 separate orders) to be picked up at a certain time however was not able to make it there on time and called the store to postpone However they were already in the process of doing so i explained to the manager and he accommodated. When finally arrived my food was made fresh and everything was correct. Just wanted to give a shout out to this location. It's the the only location I go to.

  • 1/5 Catharine C. 1 year ago on Google • 1 review
    I have went out to eat many times at many different places but this is by far the worst. My sandwich wasn't put together it looked like it was just tossed in the bag. The fries were over cooked and had no flavor. The cheese tasted old. And you were lucky if you found a clean table to eat at. I do not suggest to eat here.


Call +1 248-542-6166 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

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