1/5 Meagann L. 1 year ago on Google
The
Night
of
the
Reindeer
event
was
a
huge
disappointment.
The
staff
was
not
prepared
and
they
held
the
entire
event
outside
on
a
very
cold
day.
Additionally,
we
never
did
get
what
we
paid
for
because
we
arrived
a
half
hour
into
the
event
and
they
had
no
cookies
and
only
lukewarm
hot
cocoa.
I
had
to
ask
to
have
the
s’mores
station
refilled
and
they
ran
out
of
everything
very
early
in
the
event.
The
minimal
activities
that
they
had
said
were
a
part
of
the
ticket
price
were
not
even
all
free.
If
the
kids
wanted
to
decorate
cookies,
parents
were
expected
to
pay
$5
more
for
each
cookie
kit
because
clearly
$15
per
person
was
not
enough
money
to
let
them
decorate
cookies.
Then,
I
was
guaranteed
that
the
Storytime
with
Santa
would
be
a
great
experience
so
I
decided
to
try
to
attend
and
see
how
it
went.
Unfortunately,
we
got
the
flu
so
we
called
to
see
if
we
could
get
a
refund
since
it
states
on
their
website
that
we
cannot
transfer
tickets
to
anyone
else.
The
person
on
the
phone
didn’t
think
it
would
be
a
problem,
but
when
I
got
a
response
back
over
4
days
later
they
advised
that
the
tickets
were
non
refundable.
I
sent
back
a
response
asking
what
we
should
have
done
since
we
couldn’t
get
ahold
of
the
event
coordinator
and
we
weren’t
allowed
to
transfer
them
and
crickets…..not
one
response
was
sent.
I
am
so
astounded
at
her
lack
of
professionalism
and
disappointed
that
we
wasted
so
much
money
and
booked
tickets
months
in
advance
for
holiday
events
that
were
so
poorly
run
that
it
was
depressing.
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