They changed for the better after editing this space, now they have prohibited taking photographs of the good, worse for them. The following was regarding the previous dispensary which changed after years, possibly due to this review. The treatment given to users of the pharmacy service is a real shame. The location and access to it is something inconceivable in Spain in the 21st century. There is nothing more descriptive than photographs so I include them to save words and increase the description. For people with mobility difficulties it must be something magnificent to arrive and see where to access the dispensary door. My congratulations to the management of Vithas Arturo Soria and my wish that they exchange offices with the pharmacy, I am sure that it will be very satisfactory for the users of both.

Very professional, helping the patient, friendly and unbeatable facilities.

Horrible service! Cold rooms! No one speaks English, even a doctor. No one knows the pricelist. I think this is a “trap” hospital for those with package insurances from Vithas as they are definitely not ready to accept walk-in patients with other insurances. Longline on reception, people go back and forward as they don't have the correct documents. Don't go there if you don't have their insurance or expect a decent service. Also, they mix COVID patients in one room without knowing the virus variety and if the test was 100% accurate. They placed me with the other 3 people, and then I pointed someone is there, they said “no worries all positive” in “excellent” English.

(Translated by Google) I was operated on in this hospital less than a week ago for an arrhythmia. Dr. Villacastín's team was the first alternative that the cardiologists I consulted offered. He was obviously concerned and seeing the reviews about the hospital even more so. Now I can say that my experience has been excellent. The treatment of ALL the staff was exquisite. Even when the PCR did not arrive in time for the intervention, they strove to resolve the problem quickly. I am 50 years old, I have come across many health professionals. For me, these are some of the best I've come across. I think we have to learn to claim our rights, of course, but also make constructive criticism and empathize with people. When the results are as we expected, it should also be fair to express our appreciation and appreciation. (Original) Me han intervenido en este hospital hace menos de una semana de una arritmia. El equipo del Dr. Villacastín fue la primera alternativa que los cardiólogos a los que consulté que ofrecieron. Evidentemente estaba preocupado y al ver las reseñas acerca del hospital todavía más. Ahora puedo decir que mi experiencia ha sido excelente. El trato de TODO el personal fue exquisito. Incluso cuando la PCR no llegaba a tiempo para la intervención se afanaron en resolver el problema con celeridad. Tengo 50 años, me he topado con cantidad de profesionales de la salud. Para mí, éstos son de los mejores que me he cruzado. Creo que tenemos que aprender a reclamar nuestros derechos, por supuesto, pero también hacer críticas constructivas y empatizar con las personas. Cuando los resultados son como esperábamos también debe ser justo expresar nuestro agradecimiento y valoración.

Literally the most unfriendly impatient doctors - how this is a hospital is beyond me.

My daughter was waiting in the emergency room for 7 hours yesterday!!!! No doctor saw her even though she had an emergency admission. Staff rude and incompetent!!! After 7 hours she went home despite severe pain. It didn't matter to them there. She would probably still be sitting there today. She's going to the Hospital of the Holy Spirit today. Never again in this university clinic. I will file a complaint. Having to wait 7 hours despite an emergency is a mess!! There is no humanity here

Horrible service! Telephone switchboard unatended. Front desk super impolite.they had no idea of customer attention. Super inefficient

Worst health service ive ever had. Was asked to visit 3 times to analyse my 2 broken feet. Had to visit 2 different buildings 1 of which didnt have wheelchairs. My scan results where not in the system for the doctor to see me so was told to wait, i waited over 3 hours before i was seen by another doctor. I was also treated like this was my fault. The first doctor i saw was very unprofessional and incorrectly took off the plaster casts without seing the c.t scan resulting in a few painful days for me until i had to return for another appointment, then another, all which was completely disorganised and poor service. How can this hospital have so many of the same poor reviews for a long time and not improve? AVOID GOING TO THIS HOSPITAL IF YOU CAN!

(Translated by Google) The worst experience I have ever had in a hospital !!! If you have any medical emergency please find another center because this is useless !!! Two hours to attend to my husband and tell him that apparently he had nothing to look for an appointment with a specialist ... sorry ???? How can they say that without examining it at least ??? They are the worst ... pathetic !!!! (Original) La peor experiencia que he tenido en un hospital!!! Si tienen alguna urgencia médica por favor busquen otro centro porque este no sirve para nada!!! Dos horas para atender a mi marido y decirle que aparentemente no tenía nada que buscara cita con un especialista... perdón???? Cómo pueden decir eso sin examinarlo al menos??? Son lo peor... patéticos!!!!

I use health services whenever I need them and both the procedures and the medical care are excellent.

(Translated by Google) The treatment has always been very good. Both in the emergency room and at an appointment for specialties, tests and even being admitted. The phone number that is not 902-- 912143100 (Original) El trato siempre ha sido muy bueno. Tanto en urgencias como en cita de especialidades, pruebas e incluso estando ingresada. El tlf que no es 902-- 912143100

(Translated by Google) I DO NOT RECOMMEND IT TO TAKE MY SON ON JULY 3, 2020 WITH FEVER 39 AND THEY HAD ME WAITING 1 HOUR 30 MINUTES WITHOUT ANY INFORMATION SO THAT AFTER THAT TIME THEY TELL ME THAT THEY DON'T HAVE A PEDIATRA AND IF I WANTED TO SEE ONE OF GENERAL MEDICINE BUT THAT IN THE SAME WAY I WOULD HAVE TO TAKE THE CHILD TO ANOTHER SITE FOR A PEDIATRICAL ATTENTION TO REVIEW IT .... (Original) NO LO RECOMIENDO LLEVE A MI HIJO EL DIA 3 DE JULIO DE 2020 CON 39 DE FIEBRE Y ME TUVIERON ESPERANDO 1 HORA 30 MINUTOS SIN INFORMACIÓN ALGUNA PARA QUE DESPUES DE ESE TIEMPO ME DIGAN QUE NO TIENEN PEDIATRA Y QUE SI QUERIA LO PODIA VER UNO DE MEDICINA GENERAL PERO QUE DE IGUAL MANERA TENDRIA QUE LLEVAR AL NIÑO A OTRO SITIO PARA QUE LO REVISE UN PEDIATRA PESIMA ATENCION....

Very bad service to patients, unfortunately

Very bad services!!!! The doctor I attended was nice but gave me some medicine which didn't help at all. I had to go the next day to another hospital with excruciating pains where they saved my ear. I was having an infection at the left ear. They gave me initially something very poor and not helpful at all! Shame on them! Never return there in my life!

Susana, the emergency supervisor, is the worst. The only thing she knows how to do is hook up her friends' children, she is only motivated by her personal interest. I spent almost 4 years as an interim and they did not even offer me the possibility of giving me a permanent contract. Simply, when the COVID-19 pandemic ended, he kicked me and gave my position, which I think I deserved and that many of my colleagues wanted me to stay, to a little kid (Alejandro Neila Moreno) who was all the day lying on the couch at home doing nothing. Shameful.

(Translated by Google) The lady who is here tonight from October 20 to 21, 2020, is completely incompetent. I've been waiting for 3 hours and he is not able to go inside to see if they have lost my file or are simply having some churros with chocolate. The worst hospital I have ever been to in my life. (Original) La señorita que está esta noche del 20 al 21 de octubre de 2020 en recepción, es una completa incompetente. Llevo 3 horas esperando y no es capaz de pasar dentro a ver si han perdido mi ficha o simplemente se están tomando unos churros con chocolate. El peor hospital al que he venido en mi vida.

Modern clinic with weird doctor :) just cancelled appointment after seeing doctor's behaviour, waste of time

My go-to hospital for the past years. I manage to do everything by myself although not speaking the language. Some receptions were not friendly, but overall helpful. Isabel, the reception lady on the 3rd floor, 105 building, has been very helpful and efficient. Also the lady who managed the human traffic on the analisis clinico was very good

(Translated by Google) The traumatologist is spectacular Doctor Estevez. In general they are very good specialists. In the hospital they give you an exquisite treatment. The best emergencies. Effective and fast (Original) El traumatologo,es espectacular Doctor estevez,.en general son muy buenos especialistas .En el hospital te dan un trato esquisito. Las urgencias de lo mejor. Efectivos y rápidos

(Translated by Google) I'm not surprised by most of the reviews. 25 minutes to collect a test in Radiology and then 1 hour and 1/2 waiting to enter the trauma consultation. The waiting room of the consultation is full, people standing, and then they tell us to keep the distance that you go to your time not before, what kind of consultation organization is this? You cannot call a patient every 10 minutes, that is not feasible in a consultation of this type. And also the orthopedic surgeon as he knows what he has outside hurrying in the consultation, not like that! (Original) No me extrañan la mayoría de las reseñas. 25 minutos para recoger una prueba en Radiología y después 1 hora y 1/2 esperando para entrar a consulta de traumatología. La Sala de espera de la consulta llena, la gente de pie, y luego nos dicen que mantengamos la distancia que vayas a tu hora no antes, que clase de organización de consultas es esta? No se puede citar a un paciente cada 10 minutos, eso es inviable en una consulta de este tipo. Y además el traumatólogo como sabe lo que tiene fuera dándose prisa en la consulta, así no!!!

(Translated by Google) Very good Hospital, a shame about the attention received today at the reception: we arrived due to an emergency and the person at the reception did not even look at us, did not say good morning, did not take his eyes off the computer ... we seemed invisible. Attention seems so important to me and that if you go to the ER it is not on a whim, I cannot understand why that first contact leaves so much to be desired. The perfect rest! (Original) Muy buen Hospital, lástima la atención recibida hoy en recepción: llegamos por una urgencia y la persona que estaba en recepción ni siquiera nos miró, no nos dio los buenos días, no apartó su vista del ordenador....parecíamos invisibles. Me parece tan importante la atención y que si vas a Urgencias no es por capricho, que no puedo entender por qué deja tanto que desear ese primer contacto. El resto perfecto ¡¡

(Translated by Google) Good hospital but the telephone attention is lamentable. They hang up the phone, very rude (Original) Buen hospital pero la atención telefónica es lamentable. Te cuelgan el teléfono, muy mala educación

(Translated by Google) A hospital joke, without staff or space. I have been to the ER twice and the waiting time was about two hours !! There were so few doctors that patients did not fit in the waiting room and stood from the street waiting for someone to treat them. One of the times I complained and they themselves admitted that they cannot manage the demand with the limited staff they have. A daunting shame. If your urgency is urgent, really, avoid it if you don't want to despair. (Original) Una broma de hospital, sin personal ni espacio. He ido dos veces a Urgencias y el tiempo de espera fue cerca de dos horas!! Había tan pocos médicos que los pacientes no caben en la sala de espera y se ponen desde la calle esperando que alguien les atienda. Una de las veces me quejé y ellos mismos admitieron que no logran gestionar la demanda con el escaso personal que tienen. Una vergüenza dantesca. Si vuestra urgencia es urgente, de verdad, evítenlo si no quieren desesperarse.

(Translated by Google) Bad and poor service. My mother went to the emergency room and the health workers were so afraid of catching Covid that they have poorly treated her from a distance. Gentlemen, what less than cleaning the wounds so that the patient does not leave the emergency room with sand in them. (Original) Un servicio malisimo y pobre. Mi madre ha ido de urgencias y tanto era el temor de los sanitarios de contagiarse de covid que la han mal-atendido desde la distancia. Señores, que menos que limpiar las heridas para que el paciente no salga de urgencias con arena en ellas.

(Translated by Google) Terrible management and patient care; I went to do some tests at the time that they told me on the phone, and once there, after waiting for a long line, they tell me that they cannot do them because it is only in the morning and without an appointment, that is, they cater to the early risers. This clinic that was a reference in Madrid is becoming an example of terrible care for patients. (Original) Pésima gestión y atención al paciente; acudí para hacerme unas pruebas en el horario que me dijeron ellos mismos por teléfono, y una vez allí, después de esperar una buena cola, me indican que no me las pueden realizar porque es únicamente en horario de mañana y sin cita, es decir, atienden a los primeros madrugadores. Esta clínica que era una referencia en Madrid se está convirtiendo en un ejemplo de pésima atención a los pacientes.

(Translated by Google) OUTRAGEOUS. HUMILIATING. SHAMEFUL. Doing the PCR quite an odyssey. One and no more. Another PCR "Rita la cantaora" is going to be done. They don't catch me in another. What a shame. And do they want people to collaborate? LOL. If I have symptoms I shut up, period. To cough in private and that they give you (Original) INDIGNANTE. HUMILLANTE. VERGONZOSO. Hacerse la PCR toda una odisea. Una y no más. Se va a hacer otra PCR "Rita la cantaora". A mi no me pillan en otra. Qué vergüenza. ¿y pretenden que la gente colabore?. Ja ja ja ja. Si tengo síntomas me callo y punto. A toser en privado y que os vayan dando

(Translated by Google) It is a shame more than an hour waiting for an analysis. Hire more people please. (Original) Es una vergüenza más de una hora esperando para un análisis. Contraten más gente por favor.

(Translated by Google) For better or for worse I have not been out of this hospital for weeks. They have ALWAYS treated me in an unbeatable and super human way. For me the waiting times are minimal compared to other hospitals. A 10 !! (Original) Para mal o para bien no he salido de este hospital desde hace semanas. SIEMPRE me han tratado de manera inmejorable y súper humana. Para mí las esperas son mínimas a comparación con otros hospitales. Un 10!!

The traumatologist Dr Silberberg and the physiotherapist Guillermo are excellent professionals and people with great vocation. The facilities are impeccable.

Good attention

Very good in every aspect. If you have a surgery, the difference in terms of quality and speed is huge compared with any Spanish public hospital.

I have been constantly going to the emergency room for 1 month for supposed nephritic cramps in which at no time did they do any tests, only blood tests and everything was fine. They left me in the waiting room, on Wednesday I was vomiting blood, telling me that I had to wait 3 h to be treated and after waiting for painkillers without any tests and going home and telling me that vomiting blood is normal from exertion, on Thursday I had to go to another hospital since they didn't pay any damn attention to me here and they admitted me urgently for surgery of pancreatitis and having to remove my gallbladder, very little shame is what they have in this hospital and I will make the appropriate complaints and regarding the response below we have sent an email with what they have requested and they have not responded

My experience is exclusively for Dr. Diego Muñoz Moreno, specialist in the area "Endocrinology and Nutrition" and is not an opinion about the Hospital itself. I made an appointment with Doctor Diego Muñoz Moreno to ask for a simple blood test to measure certain hormones before starting a diagnosed treatment. These hormones (DHT) are affected by this medication and are reduced with it, which is why it is important to measure your blood levels well before, in order to know your starting state and possible hormonal disorders, and afterwards, to know how they react. affects medication. At all times, Doctor Diego Muñoz Moreno seemed annoyed with me, quick in his responses, and reluctant to request said analysis. His arguments to deny this blood test were lacking rigor, if anything, he contradicted himself, saying that it was not necessary to perform the test according to the package insert and later confirming what I already knew, that the medication alters (lowers) DHT and It has a % of side effects that only appear if your hormonal profile is altered prior to starting treatment. It bothered him, and he constantly noted it, the fact that I had informed myself before going to the consultation, and that I knew what I needed. In fact, I always inform myself before any consultation and what I receive, in any case, is some nice compliment for having a minimum of prior knowledge. I am not a smartass nor do I seek to know more than a Doctor, simply take care of my health and understand a little. Finally, after wasting time traveling during work hours + 30 minutes waiting at the consultation, what I receive is a rather inept Doctor, (I'm sorry but I knew more about this topic than he did, which already says a lot... .) rude and that, no matter how much I put up with the guy, which was difficult for me due to his bad manners, in the end he did not ask me for the blood test that I asked for. Solution: Make another appointment with a different doctor, at another health center. I can now have the analysis I need and indeed, this new doctor (I will not appoint him so as not to cause any type of conflict) has agreed with me that, of course, this hormonal analysis should be performed before taking the medication, and subsequently, every year as a control measure, not only is it something very positive, but it is necessary and recommended to monitor health, the appearance of possible unwanted side effects and the effectiveness of the treatment. Because of Doctors like Doctor Diego Muñoz Moreno, this is precisely why you have to go with a minimum of information prior to medical appointments, and if in doubt, always ask for a second opinion with another doctor, because health is the most important thing. . A hug.

The hospital solved my issue fast. “Yesterday was my second appointment, it is quite difficult for me to understand what is the meaning to have an appointment with exact time if I still have to wait for one hour! The reason gave to me was that there were some emergency patiences. However, my first time was emergency as well which I also had to wait for one hour and 20 mins! Now the doctor asked me to go back to check on next Wed. or Thurs. but there is no available appointment till end of next month! I expected better service from a private hospital!”

Emergencies are great. They take great care of you

The worst service ever.

Fine place

Felicitar al servicio de urgencias, todos. Enfermeros y enfermeras, médicos, auxiliares, celadores... El servicio de urgencias me parece que cumple con los estándares de calidad y además hacen esperar poco. Estuve esta semana y me atendieron muy bien, y ví el trato a otros enfermos y lo mismo.

(Translated by Google) What is the query fine. What has been the realization of the tests, that they have not sent me an evaluation of that, for that reason I detail it here, not to repeat. I go to this Center because it is close to my house but I think I will stop relying on them for testing. An ultrasound that the technician made me quite nap, also had to apply gel on my back and then did not bother to clean the gel, which they usually do in all places. I cleaned it as best I could and went home with my gel-soaked shirt. A posteriori I went to do an MRI of the same area, back, all quickly and running, this time another technician also quite dry on top of it, it turns out that the MRI has not been done in the exact area where I have the problem and look, I warned her. and put the marker where it seemed on the back. Therefore, as far as tests are concerned, a ZERO. (Original) Lo que es la consulta bien. Lo que viene siendo la realización de las pruebas, que de eso no me han mandado valoración, por ello lo detallo aquí, para NO repetir. Acudo a este Centro por cercanía a mi casa pero creo que voy a dejar de confiar en ellos para la realización de pruebas. Una ecografía que me hicieron la técnico bastante siesa, además me tuvo que aplicar gel en la espalda y luego ni se molestó en limpiar el gel, lo cual suelen hacer en todos los sitios. Me lo limpié como pude y me fui con la camiseta encharcada de gel a mi casa. A posteriori fui a hacerme una Resonancia de la misma zona, espalda, todo deprisa y corriendo, esta vez otra técnico también bastante seca encima resulta que la resonancia no me la han hecho de la zona exacta donde tengo el problema y mira que se lo avisé y puso el marcador donde le pareció en la espalda. Por todo ello, en lo que a pruebas se refiere un CERO.

(Translated by Google) Good morning, I simply want to express my appreciation and family gratitude to all the professionals at the Vithas Madrid Arturo Soria Hospital who, thank God, saved my life. I want to thank you for your hospital care in emergencies, both professionally - health and, mainly, in the human, ethical, deontological level, preserving the essence of the Hippocratic oath that, if I remember correctly, stated "" Do not carry another purpose that the good and the health of the sick ”. I thank you with all my heart and with the utmost gratitude for your professionalism and dedication. God willing, I hope that everyone involved can feel my personal recognition and that of my family. May God bless you and your families. (Original) Buenos días, simplemente deseo expresar mi reconocimiento y agradecimiento familiar a todos los profesionales del Hospital Vithas Madrid Arturo Soria que, gracias a Dios, salvaron mi vida. Quiero daros las gracias por vuestra atención hospitalaria en urgencias, tanto desde lo profesional - sanitario como, principalmente, en el plano humano, ético, deontológico, conservando la esencia del juramento hipocrático que, si mal no recuerdo, afirmaba "“No llevar otro propósito que el bien y la salud de los enfermos”. Agradezco de todo corazón y con la máxima gratitud vuestra profesionalidad y entrega. Si Dios quiere espero que todos los implicados puedan sentir mi reconocimiento personal y el de mi familia. Que Dios les bendiga, a vosotros y a vuestras familias.

(Translated by Google) Our Lady of America Hospital is going from bad to worse. I already posted a review months ago because my mother was admitted for covid and there were several things that I highlighted as horrible, and now she is being admitted again for a minor intervention and I also have to highlight several things: 1.- they lack staff 2.- they bring you the snack and they have not yet removed the tray of food remains 3.- AND THE WORST OF ALL, they discharge her (an 80-year-old woman, recently operated on her shoulder) and send her alone to reception, with the sling, the backpack with the clothes and a bag, I repeat, alone, without an orderly or someone to accompany you. FATAL SEÑORES and this being private (ADESLAS), that every time we pay more and the service is getting worse. I have to emphasize that the person at the reception (a blonde woman in the morning) was charming, that, according to my mother, the nurses were fine, few, because, I repeat, there is a lack of staff (Original) El Hospital Nuestra Señora de America va de mal en peor. ya puse hace meses una reseña porque ingresaron por covid a mi madre y hubo varias cosas que destaqué como horribles, y ahora la vuelven a ingresar por una intervención menor y también tengo que destacar varias cosas: 1.- tienen falta de personal 2.- te traen la merienda y aún no han retirado la bandeja de los restos de comida 3.- Y LO PEOR DE TODO, le dan el alta (una señora de 80 años, recién operada del hombro) y la mandan sóla a recepción , con el cabestrillo, la mochila con la ropa y una bolsa, repito, sola, sin un celador o alguien que la acompañe. FATAL SEÑORES y esto siendo por privado (ADESLAS), que cada vez pagamos mas y el servicio cada vez es peor Tengo que destacar que la persona de recepción (una mujer rubia de la mañana) fue encantadora, que, según mi madre las enfermeras y enfermeros bien, pocos, porque, repito, falta personal

(Translated by Google) I went to do a blood test yesterday Saturday and it was horrible, without COVID measures, we were like lice, a lot of people, 2 hours of waiting for an analysis, NOT RECOMMENDED (Original) Fuí a hacerme una analítica de sangre ayer sábado y era horrible, sin medidas COVID , estábamos como piojos , muchísima gente, 2h de espera para una analítica, NO RECOMENDABLE

(Translated by Google) Small waiting rooms, appointments not well coordinated (Original) Salas de espera pequeñas, citas no bien coordinadas

(Translated by Google) Do not go to the ER. Desperate waiting and lousy attention. After they treated me, I had to go to another hospital because the doctor who treated me must have been in a great hurry to dismiss me and what I was saying did not seem to interest her too much. Result, wrong diagnosis. (Original) No ir a Urgencias. Esperas desesperantes y atención pésima. Yo después de que me atendieran he tenido que ir a otro hospital pq la doctora que me atendió debía tener mucha prisa por despacharme y lo que le decía no parecía interesarle demasiado. Resultado, diagnóstico equivocado.

(Translated by Google) Regrettable emergency management, a queue of 25 people in the street for everything, EMERGENCIES OF ANYTHING AND PCR. Nobody tells you anything, I couldn't even walk and not a chair or anything. I WAS CLEAR I CAN'T STAND IN THE COLD STREET and who knows how long to wait just to get inside. (Original) Lamentable gestión de urgencias, una cola de 25 personas en la calle para todo, URGENCIAS DE LO QUE SEA Y PCR. Nadue te dice nada , yo no podía ni andar y no una silla ni nada. ME FUI CLARO NO PUEDO ESTAR DE PIE EN LA CALLE CON FRIO y a saber cuánto tiempo de espera solo para entrar .

(Translated by Google) Gratitude towards all the personnel of the Radiodiagnosis service. I have had to go several times, and from the receptionists to the service technicians they shine for their kindness. Special mention to coach Rafa, who makes "the visit" more enjoyable with his professionalism, attention, sympathy and kindness. (Original) Gratitud hacia todo el personal del servicio de Radiodiagnóstico. He tenido que ir varias veces, y desde las recepcionistas hasta los técnicos del servicio brillan por su amabilidad. Especial mención al técnico Rafa, que hace "la visita" más amena con su profesionalidad, atención, simpatía y amabilidad.

(Translated by Google) The worst phone support I have ever seen. Some truly incompetent. To try to inform me about the health status of my brother who is admitted there, I have been calling for two and a half days to more than 7 different telephones which refer me to others that no one picks up and thus they pass the ball. It is outrageous. The worst I've ever seen. I only hope that the medical treatment that they are giving my brother is better than the telephone attention ... which I do not know because they do not deign to tell me anything. (Original) La peor atención telefónica que he visto nunca. Unos verdaderos incompetentes. Para intentar que me informen acerca del estado de salud de mi hermano que esta allí ingresado llevo dos días y medio de llamadas a más de 7 teléfonos distintos los cuales me derivan a otros que no coge nadie y así se pasan la pelota. Es indignante. De lo peor que he visto nunca. solo espero que el trato médico que le están dando a mi hermano sea mejor que la atención telefónica..lo cual desconozco porque ne se dignan en decirme nada.

(Translated by Google) I went for a chest X-ray. They attended to me upon arrival. But the results after two hours of waiting I went without them. (Original) Fui a realizarme una radiografía torácica. Me atendieron al mismo llegar. Pero los resultados después de dos horas de espera me fui sin ellos.

(Translated by Google) It's a shame, I've been in the emergency room for 3 hours and who knows what I still have left. Long live private security. (Original) Es una vergüenza, llevo 3 horas en urgencias y a saber lo que me queda todavía. Viva la seguridad privada.

(Translated by Google) More than 30 minutes waiting for the attention of an emergency due to a school accident is as if you did not exist, I came here on the recommendation of the school and the insurance company but I regretted it because in a public hospital they would have treated him immediately due to the seriousness. (Original) Más de 30 minutos esperando la atención de una urgencia por un accidente escolar es como si no existieras vine acá por recomendación del colegio y la aseguradora pero me arrepentí pues en un hospital público le hubieran atendido de inmediato a raíz de la gravedad.

(Translated by Google) Lack of attention (Original) Falta atención

(Translated by Google) Disorder and disaster of care. Unacceptable expectations (Original) Desorganización y desastre de atención . Esperas inaceptables

(Translated by Google) It is a lack of control with the issue of the consultations and when it was in work much worse (Original) Es un descontrol con el tema de las consultas y cuando estaba en obra muchísimo peor

(Translated by Google) Horrible attention. My grandfather is admitted to a room where the TV suddenly turns on at full volume at any time of the night and day and we have been like this for several days, they are not able to unplug it ... not to mention that they have been bringing him the wrong menu two weeks because they have not been able to point out that he is NOT allergic to lactose ..... as if it were the other way around .... they kill him from an allergic reaction !!!! Really maddening and ineffective. (Original) Horrible atención. Mi abuelo está ingresado en una habitación que la tele se enciende sola a todo volumen de repente a cualquier hora noche y día y llevamos así varios días, no son capaces de desenchufarla....por no hablar de que han estado llevándole el menú mal dos semanas porque no han sido capaces de apuntar que NO es alérgico a la lactosa.....como para que fuese al revés....le matan de una reacción alérgica!!!! Realmente desesperante e ineficaces.

(Translated by Google) Fatal, waiting time is brutal, you ask for an appointment online and it turns out that the doctor does not have you .. You ask with a special doctor and it is another doctor .. Anyway ... A very bad experience (Original) Fatal, tiempo de espera es brutal, pides cita online y resulta que no te tiene el médico.. Pides con un médico en especial y es otro médico.. En fin... Una experiencia muy mala

(Translated by Google) My experience with this Hospital has been excellent, not only the emergencies but the humane treatment in the ICU and in the plant. My thanks to all the doctors (Dr. Moreno, Dr. Villacastin, Dr. Feltes and Dr. Delgado), nurses and assistants who attended and cared for my father for 17 days due to very dangerous arrhythmias. (Original) Mi experiencia con este Hospital ha sido excelente, no solo las urgencias sino el trato humano en la uci y en planta. Mi agradeciento a todos los doctores (Dr. Moreno, Dr. Villacastin, Dra. Feltes y Dr. Delgado), enfermeras y auxiliares que atendieron y cuidaron a mi padre durante 17 dias por unas arritmias muy peligrosas.

(Translated by Google) 3 hours waiting for ophthalmic emergency and I'm still waiting Claim sheet and I'm still waiting (Original) 3 horas esperando para urgencia oftalmologica y sigo esperando Hoja de Reclamaciones y sigo esperando

(Translated by Google) Crowded with people, you wait endless. They dismantle the public health so that these Vithas take it fresh and on top of it give a worse service even than the public one. It is firework and then we will continue voting for the same incompetent in the CAM. (Original) Abarrotado de gente, esperas infinitas. Desmantelan la sanidad pública para que estos de Vithas se lo lleven fresco y encima dan un peor servicio incluso que la pública. Es de traca y luego seguiremos votando a los mismos incompetentes en la CAM.

(Translated by Google) Excellent attention in pediatric emergencies, we were treated with opportunity by Dr. Carlos Menendez very affectionate and cordial. (Original) Excelente atención en urgencias pediátricas, nos atendieron con oportunidad el Dr. Carlos Menendez muy cariñoso y cordial.

(Translated by Google) It is no longer what this polyclinic was. (Original) Ya no es lo que era este policlínico.

Excellent care, excellent treatment by the nursing, doctors and reception staff. My Hospital is very happy to always come here, for whatever it may be. My first option always, I need it. Thanks and Recommended.

Impossible to make an appointment for consultations with most of the specialists, it is never available online or on the app, and on the phone, after half an hour waiting for them to attend to you, they tell you that all the agendas are complete and that they have not opened agendas for the following months, when You call again the following month, the agenda is already complete and for the following month it is closed. They tell you that they don't know when the agendas open but that when they do open they fill up the same day. I don't know if it is a tactic to avoid taking care of private insurance or they are really that ineffective, but the fact is that I have been changing almost all the specialists to other clinics where they do treat you.

Magnificent hospital, assistance and kindness.

The hospital is not bad, but the website to make an appointment online couldn't be worse, it takes away your desire to go.

It is 4:30 p.m. and they have not yet treated me since 12 in the morning when I arrived at the Vithas Arturo Soria Emergency Room. Like me, about 30 people. Without drinking or eating anything of course at this time. This is completely AWESOME. They sent all of us who were waiting to another building to free the emergency area, as it doesn't look good to see people piled up and sitting on the floor. Is this supposed to be a Private Health service? REGRETTABLE.

Speed ​​and professionalism in caring for patients

I have had magnificent care, it is a hospital exactly the same as the private ones and with better staff, thank you

I had an appointment at 8:30am, spent 45 minutes waiting and supposedly had 13 people ahead of me at 9:15. People arrived and passed within 3 minutes….

Excellent treatment, clear explanations and complete tests

Good service, very friendly, clean and modern hospital.

I don't give it a big deal because there is no doctor Irene nor does she treat you, she is rude, she is the only hospital I go to with confidence but I had to deal with her today, Saturday, she neither saw me nor helped me, so what else can I say?

Professional doctors and magnificent treatment.

I was shocked to go to the bathroom next to the cafeteria and see how two cafeteria workers left after using it without washing their hands... on the other hand, the auxiliary staff in the operating room of the pain unit were very professional and pleasant.

The entire process before, during and after the colonoscopy VERY good

I had surgery on an outpatient basis by Dr. Porrero's general surgery team. I can't say anything but positive things: kind, polite, affectionate, empathetic, attentive at all times, informing of each circumstance; honorary registration from the caretaker to the chief surgeon; a wonder to enter into an operation under these circumstances.

Terrible urgency, more than 3 hours of waiting and that's not even a private matter in social security!!!!!!

A 10 for this clinic and a 10 for Dr. Isabel Ybot

Trustworthy hospital with professional staff in all areas, starting with the lady who gave me the appointment.

I have received very good care and explanations about the diagnosis of my illness. I hope that the treatment also gives good results, I will follow it strictly because of the trust that the specialist and the other people who participated in the process have given me.

Incredible, we are in an ophthalmology service in the emergency room, where the computer systems crashed, it is 9:50, we have been 50 m since 9:00. They took us down to floor 0 to receive us, then we went up to floor 1 where there was no doctor or nurse to guide us. Alone in the emergency room. No doctors

The ophthalmologist César Jesús Giral was a great professional and I also want to highlight his great human quality. I went to the emergency room and he was very kind to me and my husband and gave me a treatment with which I improved quickly. A 10 for this doctor, that's how everyone should be. Thank you so much

Good trauma unit. Good medical and physio care. Great rooms and rehabilitation equipment.

It has been excellent treatment and kindness

Both the reception staff and the doctor, very good treatment, friendly, professional and efficient when it comes to solving problems or doubts, especially where I have been lately, on the second floor, the two receptionists were very attentive and effectively resolved my problems. Thank you very much for everything.

It is my reference hospital, both for consultations and for the 3 times I have undergone surgery in recent years.

I give it one star because otherwise it won't let me write this review. Hospital with patient care and appointment service GREAT, I DO NOT RECOMMEND IT TO ANYONE. I have had to go three times because of a school policy that they sent me there... and on each occasion something has happened to me that I could complain about... a disaster. Furthermore, they NEVER pick up the phone to call you, nor do they answer the summons email, if you leave a message for them to call you back, either they don't call you back or they do it after 10 days or similar and they are so comfortable... I have made three attempts (including leaving a notice at the hospital itself, which I have had to approach on purpose so that they can notify Patient Services, so that they can contact me to process a complaint) and there I am still waiting. The first time I used this hospital it happened to me that the attention of the reception staff seemed very poor and unpleasant... and because I stood at the door of the patient care office until they attended to me... if not, I would continue waiting... totally, and then they would simply reply to me with a little letter (almost two months later) saying sorry, that thanks to my invaluable contribution they were going to improve as much as possible... hahaha, now I've been waiting for more than 3 weeks that someone deigns to call me or write to me to see what problem I have ON THIS NEW OCCASION... and here they are going to give me the grapes waiting... even if it is so that they can later solve it with another letter of forgiveness and blah, blah, blah... Every time I have gone, I have had an episode of poor service, problems changing the appointment, lack of knowledge and unwillingness of the reception/administration staff... the one in the afternoon at least, raise their salary and see if they stop to attend with a Thursday face and to spare someone's life at the slightest question... we go to their hospital paying... and what a fuss!! They are very late in appointments (which I can understand because all private healthcare is already similar) but in the emergency room they wanted to schedule me to collect results of some emergency tests in two months??? oh really?? That's why I'm going to the public, gentlemen... and, on top of that, finally, they scheduled me for a specialist who WAS NOT CONSULTING with my insurance company... sorry? It seems surreal to me... and although I can understand that we can all make mistakes... to be understanding I say, mistakes must be avoided and, if they occur, solved... no one ever called me. After a few days (one day before the aforementioned appointment) I went to the hospital for something else and asked by chance and they told me that I didn't have an appointment the next day!!! AS?? and they don't deign to let me know?? What were they waiting for me to show up at the hospital for nothing???? and to also lose a week of time for the new appointment... The service of appointments and patient care is super painful, invest part of your profits in this please, they are the first meeting point with your patients... and they remain You are FATAL no matter how much the professionals are better or worse, in that sense there is everything like anywhere. My website username has never worked, they called me after several notices that I had to leave, they couldn't solve it and I have been LITERALLY more than 3 weeks waiting for someone smarter from the technical department to call me or solve the problem... Please take note that I am still waiting for you to contact me, to give me the appointment that was canceled without warning, to fix my web username and to see why I need to speak to patient care... What I am going to do is to go to consumption, which can be presented online and ultimately I will waste less time, because I go with you. That said, I DO NOT RECOMMEND IT TO ANYONE

Thanks to the nursing team on the 2nd floor; Dana, Sofía, Julia, Emma, ​​Sol.... for their close treatment, professionalism and kindness, they have made it easy for me the few days I have been admitted. THANK YOU

In our case we went with an emergency for our son with a serious injury to the patellar tendon in his knee and EVERYTHING has been great: tests, treatment of the staff, admission to the room, operation, highlighting doctors Guerrero and Delgado along with all the nurses and orderlies. . Thank you all.

Medically really good service. For billing and information horrible. After surgery nobody seems to know how to get the bill and took more than one week to get the information needed, calling everyday with a "we are reviewing your bill" response. If they pick the phone, nobody seems to be working on that side, 2 hours calling to get someone to pick up the phone, if you are lucky. Update:Tardan menos en contestar a un review negativo en Google que en coger el teléfono o responder el email! Vergonzoso....

GOOD ATTENTION, EFFECTIVENESS, SPEED.

Excellent treatment and fairly short waiting time.

Very fast and very friendly attention.

VERY GOOD FACILITIES. ALL VERY FRIENDLY STAFF. EFFICIENCY IN. GENERAL. GREAT HOSPITAL.

Very professional treatment by the health and administrative staff.

Bad experience, disorganization, lack of coordination and bad manners on the part of some nurses and reception staff. We went for my husband who tore his Achilles tendon and we certainly won't be returning.

Professional and close treatment, recommended.

Today I was with my son in the emergency room, the treatment from all the staff was very good, as well as fast, you couldn't ask for more, thank you

(Translated by Google) Nefarious patient care. A lot of protocol, a lot of image, but zero attention. I have been waiting for a doctor to contact me to give me urgent results for a week and to pick up a flyer. No one takes over, they just pass me by appointment. I communicated my complaint to patient care who informed me that they would call me and neither. It is already clear to me where not to return, and which hospital not to advise. (Original) Nefasta atención al paciente. Mucho protocolo, mucha imagen, pero atención cero. Llevo esperando que se ponga en contacto conmigo un médico para darme unos resultados urgentes desde hace una semana y para recoger un volante. Nadie se hace cargo, solo me pasan a cita previa. Comuniqué mi queja al atención al paciente quién me informó que me llamarían y tampoco. Ya me queda claro donde no volver, y que hospital no aconsejar.

(Translated by Google) Very slow. 40 minutes for a simple blood draw. I have known the Center for many years. Before the reform of the facilities. The staff was much more effective. With fewer employees they were able to manage many more patients. Summarizing. They sell image, but they lack professionalism. (Original) Muy lentos. 40 minutos para una simple extracción de sangre. Conozco el Centro desde hace muchos años. Antes de la reforma de las instalaciones. El personal era mucho más eficaz. Con menos empleadas eran capaces de gestionar muchos más pacientes. Resumiendo. Venden imagen, pero carecen de profesionalidad.

(Translated by Google) They have treated us well both in the emergency room and in the admission. The nurses, assistants and doctors have been very kind and have taken good care of us. The facilities and the rooms are fine. The cafeteria is a bit small and more expensive than usual, at least breakfasts. (Original) Nos han atendido bien tanto en urgencias como en el ingreso. Las enfermeras, auxiliares y médicos han sido muy amables y nos han atendido bien. Las instalaciones y las habitaciones están bien. La cafetería es un poco pequeña y más cara que lo habitual, por lo menos lis desayunos.

(Translated by Google) A shame for the quality and disrespect of this hospital. My partner had a phone appointment today at 9 and it is 2 and he is still waiting. We have also tried to contact the center and there has been no way. We never do anything there again in life. In these times ... go irresponsible !!! If you have a medical appointment it is because you are ill, not because you feel like it. Scoundrels !! (Original) Una vergüenza la calidad y la falta de respeto de este hospital. Mi pareja tenía hoy una cita por teléfono a las 9 y son las 14 y aún está esperando. Además hemos intentado contactar con el centro y no ha habido manera. No volvemos a hacer nada allí en la vida. En los tiempos que corren... vaya irresponsables!!! Si tienes cita médica es porque estas mal, no porque te da la gana. Sinvergüenzas!!

(Translated by Google) Probably the worst hospital in Madrid. I call them to confirm that they can take care of my daughter, in the emergency department, the ophthalmologist, they confirm it, they are told that she is a 2-month-old baby with ocular trauma. Upon arriving at the hospital they tell us that they cannot attend to us and that peace bears her. To top it off, I call you again the next day, and they communicate that the emergency department will be in contact by phone shortly, and to this day I can continue waiting for the call. Nefarious attention, nothing recommended. (Original) El probablemente el peor hospital de Madrid. Les llamo para confirmar que me pueden atender a mi hija, en urgencias el oftalmólogo, me lo confirman, se les dice que es un bebé de 2 meses con un traumatismo ocular . Al llegar al hospital nos dicen que no nos pueden atender y que la lleve la paz. Para rematar les vuelvo a llamar al día siguiente,m comunican que en breve se pondrá en contacto por teléfono el departamento de urgencias y a día de hoy puedo seguir esparando sentado la llamada. Nefasta atención, nada recomendable.

(Translated by Google) We have excellent medicine, we only write for the bad and I want to write congratulations to all the workers of this hospital and to everyone in general. From the cleaner to the hospital management, all very professional ñ have been and are always there for the good moments and the hardest moments. To improve, the telephone attention is quite tedious, the telephone and online procedures are pulling bad, very bad attention, this should give it a 180 turn, because if we give it 360 we are where the beginning, reinforce that service with more personnel that there are many unemployed people so that this essential service is not reinforced. (Original) Tenemos una medicina explendida, solo se escribe para lo malo y yo quiero escribir dando la enhorabuena a todos los trabajadores de este hospital y a todos en general. Desde la limpiadora hasta la dirección del hospital, todos muy profesionales ñ han estado y están siempre para los buenos momentos y los momentos más duros. A mejorar, la atención telefónica, es bastante tediosa, los trámites telefónicos y online son tirando a malos, muy mala atención, esto deben darle una vuelta de 180, pq si la damos de 360 estamos donde el principio, reforzar ese servicio con más personal que hay mucha gente en paro como para que no se refuerze ese servicio tan esencial.

Recomiendo este hospital en particular la atención del Traumatologo Óscar Martín Ballesteros. Gran profesional y claro en sus diagnóstico, visitamos dos traumatologos con anterioridad y con una resonancia en mano, ninguno de los anteriores abrió los archivos de la resonancia y daban conclusiones diferentes. En cambio el Sr. Martin Ballesteros fue mas profesional en su diagnóstico y claramente abrió dichos archivos. Parece algo obvio pero despues 2 experiencia anteriores fue el único en ver la resonancia.

(Translated by Google) Example of badly managed medicine, all bottomless facade. One hour waiting for analysis, another one for an MRI and unnecessary tests. A disaster (Original) Ejemplo de medicina mal gestionada, todo fachada sin fondo. Una hora de espera para análisis, otra para una RM y pruebas no necesarias. Un desastre

(Translated by Google) They do not have specialists available, they do not give you the results of the tests they do in the emergency room. They don't let you take your results to other specialists, they don't have enough staff. they don't answer the phone. they are edges. they just want to bill and SANITAS allows it. There are medical tests that they refuse to perform depending on the insurer you have. They are not available for testing. treats you as emergency merchandise. They don't explain treatments to you. If you want to improve, choose another hospital. If you want good service, choose another insurer that does not have this hospital as arranged. SANITAS COMPLICE OF THE MAL SERVICE OF VITHAS. (Original) no tienen disponibilidad de especialistas, no te entregan los resultados de las pruebas que te hacen en urgencias. No te dejan llevarte tus resultados a otros especialistas, no tienen personal suficiente. no atienden el teléfono. son bordes. sólo quieren facturar y SANITAS lo permite. hay pruebas médicas que se niegan a realizar en función de la aseguradora que tengas. no tienen disponibilidad para realizar pruebas. te trata como mercancía en urgencias. no te explican tratamientos. Si quieres mejorar elige otro hospital. si quieres buen servicio elige otra aseguradora que no tenga este hospital como concertado. SANITAS COMPLICE DEL MAL SERVICIO DE VITHAS.

(Translated by Google) He was in the laboratory today for July 16 for tests at 1:45 p.m. My nurse explained that at this time we cannot do analysis ... with a way of speaking ... the least I can say that she lacks education ... and with bad looks ... she runs out of this hospital (Original) Estuvo hoy el 16 de Julio en el laboratorio para unos análisis a las 13:45. Mi explico la enfermera que en esta hora no podemos hacer análisis..con una manera de hablar..el mínimo que puedo decir que le falta la educación...y con malas miradas...sale corriendo de este hospital

El viernes cita en urgencias, n.asist.24637991, damos tarjeta de Sanitas y DNI. Al salir olvidamos pedir de vuelta la tarjeta y DNI. Hoy el lunes vamos a recuperarlas, casi no tienen ganas de atender, sólo dicen que tendrán que llamar a Sanitas para pedir nueva tarjeta!!! Y DNI? Que allí no hay nada, pero tampoco lo preguntan a nadie!! De verdar no tienen objetos perdidos?? Que falta de respeto!! Ahora toca ir a comisaría para hacer la denuncia por la pérdida de DNI por la parte de Hospital Vithas. Increible.

De vergüenza, más de una hora y media esperando para entrar, estando personal que trabaja sentados en el suelo de urgencias... Las recepcionistas hablando entre ellas con el cliente esperando en sus caras mientras ellas “tía, qué bien” terminan sus conversaciones tan importantes. Qué pena de dinero malgastado en gente que al parecer no tiene ganas de trabajar. NO VOLVERÉ

El servicio médico en urgencias fue correcto pero llevo cinco días intentando comunicarme con el laboratorio para que me den resultados de unas pruebas y no hay manera. Me dijeron que al estar fuera de España, podría consultarlos por la web registrándome pero el sistema no me permite el acceso a informes. He solicitado acceso y se supone que se ponen en contacto conmigo y nada. Necesito saber resultados para saber si sigo o no con antibiótico y no es serio que no haya forma de que me los den. He llamado mil veces y nadie me resuelve, sólo me dan teléfono del laboratorio y ahí no coge nadie el teléfono.

(Translated by Google) I have attended with my daughter for an otolaryngology emergency. It has been treated with great affection, quickly and very efficiently. Thank you very much!! (Original) Yo he acudido con mi hija para una urgencia de otorrinolaringología. Ha Sido tratara con mucho cariño, rápidamente y de forma muy eficaz. Muchas gracias!!

(Translated by Google) Monday at noon, I have arrived at 3:30 pm and it is still 6:00 pm and I still do not have the results, a lot of waiting, too much, some time ago it was better to be reduced in healthcare personnel, very unhappy. (Original) Lunes al mediodía, he llegado a las 15 30 son las 18 horas y aún no tengo los resultados, mucha espera ,demasiada ,hace tiempo estaba mejor seguramente reduzcan en personal sanitario, muy descontenta.

(Translated by Google) Excellent doctors, although the FATAL neurologist, unprofessional. The fatal secretary staff, almost all attend you in a bad way, quite disastrous. There are only a few exceptions (Original) Médicos excelentes, aunque la neuróloga FATAL, poco profesional. El personal de secretaria fatal, casi todas te atienden de mala manera, bastante nefasto. Sólo hay unas excepciones

(Translated by Google) 5 hours for a PCR, a blood and urine test, having 15 patients, I left, I confine myself and tomorrow they will hear me. A little girl on the street since 20:30 (Original) 5 horas para una PCR, una analítica de sangre y de orina, habiendo 15pacientes, me fui,me confino y mañana me van a oír. Una niña pequeña en la calle desde las 20:30

(Translated by Google) For me, who had to have a colonoscopy this past Friday at Our Lady of America, I can only have words of gratitude for all the staff who attended me (reception, laboratory, operating room, etc.). Great professionals and very good people which is the most important thing (Original) Para mí que tuve que realizarme una colonoscopia éste viernes pasado en Nuestra señora de América, sólo puedo tener palabras de gratitud para todo el personal que me atendió,, (recepción, laboratorio, quirófano, etc). Grandes profesionales y muy buenas personas que es lo más importante

(Translated by Google) I do not recommend it. My mother-in-law was operated on for a broken leg, we ended up in the hospital quirón admitted for a stroke. (Original) No se lo recomiendo. Mi suegra fue operada de una rotura de pierna, terminamos en el hospital quirón ingresada por un ictus.

(Translated by Google) After more than a year, and going to the consultation of 3 different orthopedists, my problem is not only far from being solved, but worsened as a result of poorly practiced infiltrations. In the last consultation they informed me that the problem was not the initial one, and that they usually advise against this practice. Unfortunately diagnosis and result, considering that I am worse than when I started. Specialists increasingly act with more authority and less reason. A shame. (Original) Después de más de un año, y de acudir a la consulta de 3 traumatólogos distintos, mi problema está no solo lejos de solucionarse, sino agravado a consecuencia de unas infiltraciones mal practicadas. En la ultima consulta me informan que el problema no era el inicial, y que suelen desaconsejar esa práctica. Lamentable diagnóstico y resultado, considerando que estoy peor que cuando empecé. Los especialistas cada vez actúan con más autoridad y menos razón. Una lástima.

(Translated by Google) The online appointment request works very badly. In the end you look for another doctor somewhere else. (Original) La solicitud de cita on line funciona muy mal. Al final buscas otro médico en otro sitio.

(Translated by Google) You can make an appointment online and the web never works. You call and they never pick up the phone. If you want to go, you have to go through the counter .... very modern (irony!) (Original) Se puede pedir cita online y la web nunca funciona. Llamas y nunca te cogen el teléfono. Si quieres ir, te toca pasar por mostrador....muy moderno (ironia!)

(Translated by Google) The VITHAS WEB page is a shame, it seems unbelievable that a corporation can have a WEB page that works so badly, it takes a long time to answer and almost always hangs out, the most serious thing is that instead of going better it goes worse, doing or trying any procedure is a real ordeal and if you already decide on the phone it is even worse because they have people attending to cover the process but they do not solve anything for you. It is a shame that instead of getting better, customer / patient care is clearly getting worse (Original) La pagina WEB de VITHAS es una verguenza , parece mentira que una corporacion pueda tener una pagina WEB que funcione tan mal , tarda muchisimo en contestar y casi siempre se queda colgada , lo mas grave es que en vez de ir a mejor v a peor , hacer o intentar cualquier gestion es un autentico suplicio y si ya te decides por el telefono es aun peor pues tienen personas atendiendo para cubrir el tramite pero que no te solucionan nada. Es una pena que en vez de ir a mejor va claramente a peor la atencion al cliente/paciente

(Translated by Google) Nefarious telephone attention, alarming incompetence of all staff (Original) Nefasta atencion telefonica, incompetencia alarmante de todo el personal

(Translated by Google) The telephone service at the reception leaves much to be desired (Original) La atención telefónica de la recepción deja mucho que desear

(Translated by Google) Bad management with the tests of the covid, they give the result of some made today Monday before some made on Friday ... (Original) Mala gestión con las pruebas del covid, dan el resultado de unas hechas hoy lunes antes que unas hechas el viernes...

(Translated by Google) Avoid calling the customer service number 902 ... I called for 8 minutes, it was time to make an appointment and give my details and I paid € 5 for it. SHAME that a hospital has a pay phone service. (Original) Evitar llamar al número de atención al cliente 902... Llamé durante 8 minutos que fue el tiempo de concertar una cita y dar mia datos y he pagado 5€ por ello. VERGONZOSO que un hospital tenga un teléfono de atención de pago.

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) I put a star because I can not put -10 stars. As for the "treatment" and the treatment I received after a traffic accident, it was truly painful. If this happens to you and you can choose another site and other specialists, do not hesitate to do so, because this center is very very very bad in this type of service. From the moment you enter the emergency door, to the discharge (they want it to be very fast, especially if you are not the culprit of the accident; I imagine they are encouraged by it by the insurers) they only see you with a bill with legs. A lot of eye with dr. CEJUD * (I do not put the full name to avoid problems, but it is easily deductible). The little importance that he gives to injuries is outrageous, as justified by the unjustifiable and the quickness of his hand to discharge. It is preferable that you always always consult with a lawyer before because if he treats you and is discharged, it is very difficult that then the insurance will continue treating you and you stay with sequels, that on top you have to pay them in treatments of your pocket (the SS does not covers traffic accidents) In addition, it is a very inflexible center with "the treatment" (they will always treat you with the cheapest possible and the least time). Rehabilitation sessions are ridiculous (they give you 5 minutes of massage and they put you on heat for half an hour ... whatever you have: neck, shoulder, knee, elbow ... they don't care, always the same). The two people who serve in management are not reliable either. Keep an eye out! If you can choose, really, don't go. They are not recommended at all. DON'T TRUST THE BROCHURES THAT SHARE. IT'S ALL A LIE. This happened to me that I describe, out of total ignorance of these issues. I had never had a mishap of this type, until I did and these people were the worst thing I ran into. (Original) Les pongo una estrella porque no puedo ponerles -10 estrellas. En lo que al "tratamiento" y al trato que recibí tras un accidente de tráfico fue verdaderamente penoso. Si os pasa esto y podéis elegir otro sitio y otros especialistas, no dudéis en hacerlo, porque este centro es muy muy muy malo en este tupo de atención. Desde que entras por la puerta de Urgencias, hasta el alta (que buscan que sea rapidísima, más si no eres el culpable del accidente; me imagino que son incentivados por ello por parte de las aseguradoras) solo ven en ti una factura con patas. Muchísimo ojo con el dr. CEJUD* (no pongo el nombre completo por evitar problemas, pero es fácilmente deducible). Es indignante la poca importancia que da a las lesiones, como justifica lo injustificable y lo rápido que es de mano para dar el alta. Es preferible que consulteis siempre siempre siempre con un abogado antes porque si os trata y is da el alta, es dificilísimo que luego el seguro te siga tratando y te quedas con secuelas, que encima tienes que costearlas en tratamientos de tu bolsillo (la SS no cubre los accidentes de tráfico) Además, es un centro muy inflexible con "el tratamiento" (siempre te van a tratar con lo mas barato posible y el menor tiempo). Las sesiones de rehabilitación son ridículas (te dan 5 minutos de masaje y te ponen calor durante media hora...tengas lo que tengas: cuello, hombro, rodilla, codo...les da igual, siempre el lo mismo). No son tampoco de fiar las dos personas que atienden en gestión. Mucho ojo! Si podéis elegir, de verdad, no vayáis. No son nada recomendables. NO OS FIEIS DE LOS FOLLETOS QUE REPARTEN. ES TODO MENTIRA. A mi me pasó esto que describo, por total desconocimiento de estos temas. No había tenido nunca un percance de este tipo, hasta que lo tuve y esta gente fue lo peor con lo que me topé.

(Translated by Google) Disastrous attention, they pick up the phone one in ten times and when they pick it up they are not able to give solutions. They postpone appointments and do not point the new time well. I have been in office for more than a month, they even called me more than 10 days ago. (Original) Atención desastroso, cogen el teléfono una de cada diez veces y cuando lo cogen no son capaces de dar soluciones. Aplazan citas y no apuntan bien la nueva hora. Llevo más de un mes para una consulta, quedaron en llamarme hace más de 10 días y ni siquiera.

(Translated by Google) After operating my husband and staying overnight, we have been waiting for the doctor to deign to appear and discharge. Null information. Totally desperate. (Original) Tras operar a mi marido y quedarse una noche ingresado, llevamos horas esperando a que el médico se digne a a aparecer y dar el alta. Información nula. Totalmente desesperante.

(Translated by Google) Saturadisimo, delays of hours. They give you number up to pick up an envelope of results and wait an hour. A shame, it worked great before. (Original) Saturadisimo, retrasos de horas. Te dan número hasta para recoger un sobre de resultados y esperas una hora. Una pena, antes funcionaba genial.

(Translated by Google) Excellent attention both emergencies and admitted. Very good professionals and warmth in all staff. (Original) Excelente atencion tanto ugencias como ingresada.Muy buenos profesionales y calidez en todo el personal.

(Translated by Google) The telematic service given to patients / clients seems unfortunate. There have been two months in which appointments could not be managed electronically. I guess because of the change to vithas, but I think that two months in the year 2020 is too long. But it is that once it is solved, ... the service does not work either. In my case they say that because I was already registered in Nisa, but the reality is that I have been trying to enter the private area for a week and there is no way. As a user I do not have to know if it is a problem to be registered as a patient before one company absorbed the other (something that should have been foreseen when making the change, because I suppose there will be many people who use this service), or If it is an error when trying to change the password, but it is not normal that they do not give you a solution. You can only call and record the incidence of people who give the feeling that they point out what they are told but they have no knowledge about what you are telling them. No one is responsible, there is no way to be passed with anyone superior to explain the situation, or give you more solution than to record. And so the days go by, the patient burns, and despite having no complaint about the medical care received when I have gone, the impression they convey is very bad, and makes me doubt the service offered in general (Original) Me parece lamentable el servicio telemático que se da a los pacientes/clientes. Han estado dos meses en los que no se podía gestionar las citas de manera electrónica. Supongo que por el cambio a vithas, pero creo que dos meses en el año 2020 es demasiado tiempo. Pero es que una vez que está solucionado,... tampoco funciona el servicio. En mi caso dicen que por que ya estaba registrada en Nisa, pero la realidad es que llevo una semana intentando entrar en el área privada y no hay manera. Como usuaria no tengo por qué saber si es un problema por estar registrada como paciente antes de que una empresa absorbiera a la otra (cosa que se debería haber previsto al hacer el cambio, pues supongo que habrá mucha gente que use este servicio), o si es un error al intentar cambiar la contraseña, pero no es normal que no te den una solución. Solo puedes llamar y dejar constancia de incidencia, a gente que da la sensación que apuntan lo que les dicen pero no tienen conocimientos sobre lo que les estás contando. Nadie se hace responsable, no hay manera de que te pasen con nadie superior al que explicarle la situación, ni te dan más solución que dejar constancia. Y así van pasando los días, el paciente se quema, y a pesar de no tener queja de la atención médica recibida cuando he ido, la impresión que transmiten es muy mala, y me hace dudar del servicio ofrecido en general

(Translated by Google) It seems that private health is a panacea but it turns out that if you find a fatal one they have you waiting in a very urgent urgency and when they give you the urine sample you have to go to deliver it in another building. Playing to parody Larra they send me from one building to another to return to the initial site, where they tested me from where I write this entertaining story while I wait Print a receipt! (Original) Parece que la sanidad privada es la panacea pero resulta que si encontrándose uno fatal te tienen esperando en unas urgencias muy poco urgentes y cuando te dan la muestra de orina tienes que ir tú a entregarla en otro edificio. Jugando a parodiar a Larra me mandan de un edificio a otro para volver al sitio inicial, donde me hicieron las pruebas desde donde escribo esta entretenida crónica mientras espero Impriman un resguardo!!!

(Translated by Google) Given all the negative comments that I read, I must say that my case, it is true that sometimes there are queues but it is normal. I have been in the emergency room and they have treated me very well, oh, social security! Remove removes .. now I leave a knee arthroscopy and I have to thank ALL the staff from start to finish. Sometimes we have to learn to be less demanding. I will of course keep coming here. (Original) Ante todos los comentarios negativos que se leer, he de decir que mi caso, bien es verdad que a veces hay colas pero es normal. Yo he estado en urgencias y me han atendido super bien, ay la seguridad social!!! Quita quita.. ahora salgo de una artroscopia de rodilla y he de dar las gracias a TODO el personal de principio a fin. A veces tenemos que aprender a ser menos exigentes. Yo por supuesto seguiré viniendo aquí.

(Translated by Google) The telephone appointment a horror !! ... they do not even know the doctors to quote you ... and they say that the web is not updated and that there are images that do not exist (Original) La cita telefonica un horror!!...no conocen ni a los medicos para citarte..y encima dicen q la web no se actualiza y q hay imedicis q ni existen

(Translated by Google) I have a hernia that led to a terrible sciatica pain, I went to the emergency room and they treated me very well. Quickly they put me on medication to calm the terrible pain and performed a test that required. The nurse who attended to me was sorry not to know his name, he was very kind and professional. Just like Dr. William who worried about my improvement and prescribed extra medications to cope with the pain. I can not put a paste, in my case, thank you very much to all who attended me. It's never a pleasure to go to the emergency room but they made it much more bearable. I hope to continue improving with the treatment that was prescribed to me. (Original) Tengo una hernia que derivo en un dolor de ciática terrible, fui de urgencias y me atendieron estupendamente. Rápido me pusieron una medicación para calmar el terrible dolor y me realizaron una prueba que requería. La enfermera que me atendió siento no saber su nombre, fue muy amable y profesional. Así como el doctor william que se preocupó por mí mejoría y me recetó medicamentos extras para poder sobrellevar el dolor. No puedo poner una pega, en mi caso, muchas gracias a todos los que me atendieron. Nunca es plato de gusto ir a urgencias pero me lo hicieron mucho más llevadero. Espero seguir mejorando con el tratamiento que me prescribieron.

(Translated by Google) We do not expect much in emergencies if that good. (Original) No esperamos mucho en urgencias si que bien.

(Translated by Google) Nefarious organization between both buildings. Huge lines and everything is congested in the two receptions that are bottlenecks. I will avoid this hospital as many times as I can. (Original) Organización nefasta entre ambos edificios. Colas enormes y todo se congestiona en las dos recepciones que son cuellos de botella. Evitaré este hospital todas las veces que pueda.

(Translated by Google) In this hospital you spend hours and hours waiting for everything. Messy and chaotic. Very unhappy I hope I don't have to go back. (Original) En este hospital te pasas horas y horas esperando a todo. Desordenado y caótico. Muy descontento. Espero no tener que volver.

(Translated by Google) :, for you ,,, for all doctors, nurses, I am a disabled girl with cancer, it is still long, I am resisting, for you I wish you good luck, that your future is better, that you can smile again, feel emotions, to be in the arms of your friends, husbands, relatives, may you know new horizons, may you find a new hope, because life must never end, I'm afraid I won't see the light anymore, I need you Italians who fight for me, fight with justice, take back your life, I have heard crying, screams of desperation, I have seen an Italy fall apart, this is not what you deserve, please stand up and do not fall anymore, I believe in you, dear Italians, everything that has been taken from you I would like to be given double, I pass giving you love even if we are distant, but love unites our hearts, fight for me, do it with love and justice , you are the love I was looking for, you are love without limits, you are the infinite, yours gift is as great as immensity, you open your sky wide to me, you are the living water that, flowing all over the world will quench your thirst.you are my pencil that draws and traces my life.we will walk in life, We will walk in freedom To give love to this humanity And if the night will surprise us The sun at dawn will soon return, I LOVE YOU, (Original) :,per voi,,,per tutti medici,infermieri, sono una ragazza disabile e malata di tumore ,è ancora lunga,sto resistendo,per voi vi auguro buona fortuna,che il vostro futuro sia migliore,che possiate tornare a sorridere,a provare emozioni,a stare fra le braccia dei vostri amici,mariti,parenti,che possiate conoscere nuovi orizzonti,che possiate trovare una nuova speranza,perché la vita non deve finire mai,ho paura di non vedere più la luce,ho bisogno di voi italiani che combattiate per me,combattete con giustizia,riprendere in mano la vostra vita,ho sentito pianti,urli di disperazione,ho visto un Italia cadere a pezzi,non è questo che meritate,vi prego rialzatevi e non cadete più,io credo in voi,cari italiani,tutto ciò che vi è stato preso vorrei che vi fosse dato il doppio,io passo darvi l'amore anche se se siamo distanti,ma l'amore unisce i nostri cuori,combattete per me, fatelo con amore e giustizia,siete l'amore che cercavo,siete l'amore senza limiti,voi siete l'infinito,il vostro dono è grande come l'immensitá, il vostro cielo lo spalancate a me,siete l'acqua viva che,che scorrendo tutto il mondo disseterá.siete la mia matita che disegna e traccia la vita mia.cammineremo nella vita,Cammineremo nella libertà Per dare amore a questa umanità E se la notte ci sorprenderà Il sole all'alba presto tornerà,VI AMO,

(Translated by Google) It is a large private hospital with all imaginable modern medical facilities. Virtually all specialties. Emergency Service 24x7, fast and efficient, as soon as you are inside. Professional and qualified staff. Recently built hospital with new facilities. Excellent rooms, clean, well attended, etc. The food, attending to the particular situation of the sick, good and abundant. I would have it all, if it weren't because communication with him is very difficult: Following the absurd policy of Medical Societies, communication is through a 902 payment, which is not known where it is. The result is that anything other than arranging, delaying or canceling it is impossible and the phones that give you hospital services do not work. (Original) Es un gran hospital privado con todos los medios médicos modernos imaginables. Prácticamente todas las especialidades. Servicio de Urgencias 24x7, rápido y eficiente, en cuanto estás dentro. El personal profesional y cualificado. Hospital de reciente construcción con instalaciones nuevas. Las habitaciones excelentes, limpias, bien atendidas, etc. La comida, atendiendo a la situación particular del enfermo, buena y abundante. Lo tendría todo, si no fuera porque la comunicación con él es muy difícil: Siguiendo la absurda política de las Sociedades médicas, la comunicación es a través de un 902 de pago, que no se sabe donde está. El resultado es que cualquier cosa que no sea concertar, retrasar o anularla es imposible y los teléfonos que te dan de servicios del hospital no funcionan.

(Translated by Google) I was approached on Thursday the 18th for Covid symptoms. The first thing at reception was the girl trying to solve a problem for a patient who did not stop complaining, after the girl had made 1000 steps to solve it and that they were not within her competence, what patience ... Then the deal with the admission staff, the boy who did the test and the doctor of 10, very friendly and clear. Thanks. I was not even 20 min, including the time of the man complaining at the reception. (Original) Me acerqué el jueves 18 por síntomas Covid. Lo primero en recepción la chica intentando solucionar un problema a un paciente que no paraba de quejarse, después de haber hecho la chica 1000 gestiones para solucionarlo y que no eran de su competencia, vaya paciencia... Luego el trato con el personal de admisión, el chico que me hizo la prueba y la doctora de 10, muy amables y claros. Gracias. No estuve ni 20 min, incluyendo el rato del hombre quejándose en recepción.

Me tuve que hacer una resonancia allí y soy muy claustrofobia, la persona que me la hizo se llama Rafa, quiero agradecerle en todo momento que me tranquilizarla. Me puso música y estuvo pendiente de como me encontraba. Si me tengo que hacer otra le buscaré a él. Me dijo que tenía club de fans, se que fue una coña, pero si tuviera yo me apuntaría a él.

(Translated by Google) Excellent medical attention but the receptionists are a little dry, I will not make friends with them but a little more cordial (Original) La atención médica excelente pero las recepcionistas son un poquito secas, no voy a hacer amistad con ellas pero un poquito más de cordialidad

(Translated by Google) It is a very important and necessary entity at the service of the patient. I congratulate you for your efficient and educated staff at each clinic in Spain. Thank you very much to all the health workers for such a beautiful work, I feel very happy to belong to Vitahas ... I congratulate you again . For that beautiful work (Original) Es una entidad muy importante y necesaria al servicio del paciente.les felicito por vuestro personal eficiente y educado de cada clinica en España .muchas gracias a todos los sanitarios por tan bella labor me siento muy contenta de pertenecer a Vitahas ...les felicito nuevamente . Por esa bella labor

(Translated by Google) All phenomenal (Original) Todo fenomenal

(Translated by Google) Excellent professionals and very good organization Congratulations (Original) Excelentes profesionales y muy buena organizacion Enhorabuena

(Translated by Google) I made an appointment to carry out some tests, today when the miss arrives she tells me that my name is not listed. What a lack of organization. Since the patient is not at fault, to have made the management to be treated during this afternoon. (Original) Solicité cita previa para realizar unas pruebas.Hoy al llegar la Srta.me dice que mi nombre no figura. Que falta de organización. Ya que el paciente no tiene la culpa, haber realizado la gestión para poder ser atendida durante esta tarde.

(Translated by Google) It is to thank you for the excellent care you are having with my father. From the Dr. who admitted him two days ago to the emergency room, who unfortunately I do not remember his name, to Dr. LUCERO for an excellent professional and person and to the nursing staff who, despite being saturated and tired by everything we are experiencing, have the attention of putting my father on the phone when I call him to the room .... Thank you with all my heart for everything you do !!! (Original) Es para agradecer la excelente atención que están teniendo con mi padre. Desde la Dra que lo ingresó hace dos días en urgencias, que lamentablemente no recuerdo su nombre, a la Dra LUCERO por excelente profesional y persona y al personal de enfermería que a pesar de que están saturados y cansados por todo lo que estamos viviendo, tienen la atención de ponerme a mi padre al teléfono cuando lo llamo a la habitación....Gracias de todo corazón por todo lo que hacen!!!

(Translated by Google) His thing is to arrive between 1 and 2 hours late so you don't have to wait. It would be very considerate of you to notify of the delay that you have (always) so as not to be on time for the appointment and lose the whole day. (Original) Lo suyo es llegar entre 1h y 2h tarde para no tener que esperar. Sería muy considerado por vuestra parte avisar del retraso que tenéis (siempre) para no acudir puntual a la cita y perder todo el día.

(Translated by Google) What about the online appointment? The app does not recognize my appointments. The page either. I hope it is due to an error in the update and it is fixed soon because the phone appointment system is not very useful for the amount of time they leave you on hold. (Original) ¿Qué pasa con la cita online? La app, no reconoce mis citas. La página tampoco. Espero que se deba a un error en la actualización y se subsane pronto porque el sistema de cita telefónico no es muy útil por la cantidad de tiempo que te dejan en espera.

(Translated by Google) I went yesterday with a little expectation because of the bad comments they have, but it really was excellent. I went to the emergency room with my wife, they did RX and everything was very fast, in an hour we were already leaving. (Original) He ido ayer con un poco de expectativa por los malos comentarios que tienen, pero realmente fue excelente. Fui a urgencias con mi esposa, le hicieron RX y todo fue muy rápido, en una hora ya estabamos saliendo de allí.

(Translated by Google) I don't usually leave opinions but in this case I felt obliged, since I went to the Hospital expecting terrible attention (because of the opinions I read here) and the attention was perfect. I had almost no waiting and I saw two different doctors, since one referred me to another who saw me the same day. The place seemed to be well organized. I would return quietly. (Original) No suelo dejar opiniones pero en este caso me senti obligada, ya que fui al Hospital esperando una atencion terrible (por las opiniones que lei aqui) y la atencion fue perfecta. No tuve casi nada de espera y vi a dos medicos distintos, ya que uno me derivo a otro que me vio el mismo dia. El lugar parecia estar bien organizado. Volveria tranquilamente.

(Translated by Google) The worst emergencies that I have seen boy with my wife with a heart rate at 130 while still and the doctor says that this is not an emergency apart from a total border, I do not hide her or check her, he did nothing and she left as she entered. I apply nothing to him to relax the rhythm, he only told him to go to consultation (Original) Las peores urgencias que he visto boy con mi mujer con el ritmo cardíaco a 130 estando quieta y la medica dise que eso no es una urgencias aparte una borde total no la osculto ni la reviso no le hizo nada y ella salio tal y como entro no le aplico nada para relajarle el ritmo solo le dijo valla a consulta

(Translated by Google) We have been here with my husband since 7-something, waiting for them to give him a pcr and bad attention they do not inform us that we must give the data and on top of that they take the data from those who arrive last. (Original) Estamos aquí con mi marido desde las 7 y pico esperando q le hagan una pcr y mala atención no nos informan que hay q dar los datos y enciman les toman los datos a los que llegan al último.

(Translated by Google) The Plastic Surgery Unit a 10! Excellent experience as a patient with each of the health professionals of Dr. García Robayna's team. (Original) ¡La Unidad de Cirugía Plástica un 10! Excelente experiencia como paciente con cada uno de los profesionales sanitarios del equipo del Dr. García Robayna.

(Translated by Google) Really, what a disgusting place. Hours of waiting, desperate. Worse than a public health center. I see everyone equally desperate going to ask the reason for so much waiting. I will never go back, I recommend going anywhere else, before this one. (Original) De verdad, que asco de sitio. Horas de espera, desesperante. Peor que un centro de sanidad pública. Veo a todo el mundo igualmente desesperado yendo a preguntar el motivo de tanta espera. No vuelvo jamás, recomiendo ir a cualquier otro lugar, antes que este.

(Translated by Google) The staff is very professional (Original) El personal es muy profesional

(Translated by Google) I have come to look for the results of an rx that I carried out and more than an hour of waiting the reception ladies talking to each other and they are attending to the person is a lack of respect (Original) He venido a buscar los resultados de un rx que me realice y más de una hora de espera las señoras de recepción hablando entre ellas y son atender a las persona es una falta de respeto

(Translated by Google) 5 hours for my daughter to have a pcr because her father and brother tested positive 3 days ago. He was in a room full of people coughing. And in the end they only made antigens. If you don't have enough staff, don't sell good care that you don't have because you want to do more business. Just a doctor. And it was not a day with a special influx because the same thing happened to other acquaintances. (Original) 5 horas para que a mi hija le hicieran una pcr porque su padre y hermano dieron positivo hace 3 dias. Estuvo en una sala repleta de gente tosiendo. Y al final solo le hicieron antígenos. Si no tienen personal suficiente no vendan una buena atención que no tienen porque quieren hacer mas negocio. Sólo un médico. Y no fue un dia con especial afluencia porque les pasó lo mismo a otros conocidos.

(Translated by Google) More than an hour and a half to be seen in consultation, by appointment. The explanation ... There is a "small" delay. They have made it very cute but before the reform it worked much better ... Every time it looks more like the waits in Social Security ... (Original) Más de hora y media para que te atiendan en consulta, con cita previa. La explicación... Hay una “pequeña” demora. Lo han puesto muy mono pero antes de la reforma funcionaba mucho mejor... Cada vez se parece más a las esperas en la Seguridad Social...

(Translated by Google) They saved my life, I was admitted in April with pneumonia. In full wave of the happy covid. They helped me because I couldn't breathe, I was hospitalized for a week, only isolated and they made me feel good. They were super human and kind to me, despite everything that was happening outside, they made me feel safe and that I was not alone. From heart thank you (Original) Me salvaron la vida, estuve ingresado en abril con neumonía. En plena ola del dichoso covid. Me ayudaron porque no podía respirar, estuve ingresado una semana, solo aislado y me hicieron sentir bien. Fueron super humanos y amables conmigo, pese a todo lo que estaba ocurriendo fuera, me hicieron sentir seguro y que no estaba solo. De corazón gracias

(Translated by Google) Very slow. They take an awful lot to see patients for consultation. (Original) Lentísimos. Tardan una barbaridad en pasar a los pacientes a consulta.

(Translated by Google) Surgeons are excellent, great professionals. Now, the laughter and revelry that several emergency workers bring is unfortunate. They laughed, talked loudly ... the only good professional was Miss MAGALI. (Original) Los cirujanos son excelentes, grandes profesionales. Ahora bien, las risas y juergas que se traen varias trabajadoras de Urgencia es lamentable. Se reían, hablaban a gritos.... la única buena profesional fue la Srta. MAGALI.

(Translated by Google) This hospital does not work very well to be said, they take a long time to give the results of the tests, they are very wrong in the appointments they give you, the website that says they give you the results of the tests and the appointments does not work and for To top it off, my husband was admitted and the windows cannot be opened and sometimes there are more than 6 toilets in the room. The organization leaves much to be desired. (Original) Este hospital no funciona muy bien que se diga, tardan muchísimo en dar los resultados de las pruebas, se equivocan mcho en las citas que te dan, la página web que dice que te dan los resultados de las pruebas y las citas no funciona y para colmo estaba mi marido ingresado y no se pueden abrir las ventanas y en ocasiones hay más de 6 sanitarios en la habitación. La organización deja mucho que desear.

(Translated by Google) I have not felt worse treated in my life in a medical center We arrived on Saturday at 7:30 p.m. and I asked if my son could have a PCR by Sanitas, since he had been in contact with a positive, they tell me that without problem. Well, after registering him, taking his temperature and blood pressure, after waiting for two hours, they tell us that they don't do it, and the reasons they give us is that many people have already gone and that they have no symptoms. I put the Sanitas thing because you have 2 free PCRs a month, a requirement that we met. By refusing to do the test on my son for the reasons stated, I ask: if I pay if they do it? and they tell me yes. (Original) No me sentido peor atendida en mi vida en un centro médico Llegamos el sábado a las 19,30h y pregunto si le pueden realizar a mi hijo una PCR por Sanitas, ya que había estado en contacto con un positivo, me dicen que sin problema. Pues bien, después de registrarle, de tomarle la temperatura y la tensión,después de tenernos dos horas esperando, nos dicen que no se la hacen, y las razones es que nos dan es que ya han ido muchas personas y que no tiene sintomas. Pongo lo de Sanitas porque tienes 2 PCR al mes gratuitas, requisito que reuníamos, al negarse a hacerle la prueba a mi hijo por las razones expuestas, pregunto :¿si lo pago si se la hacen? y me dicen que si.

(Translated by Google) Dr. Selva cardiologist. Bad, bad, he doesn't care about the patients. Better that he dedicates himself to something else and does not play with anyone's health. We are going to report him to the College of Physicians of Madrid to investigate him. Be very careful with this person (Original) Dr Selva cardiólogo. Malo, malo, no le importa nada los pacientes. Mejor que se dedique a otra cosa y no juegue con la salud de nadie. Le vamos a denunciar al Colegio de Médicos de Madrid para que le investigue. Mucho cuidado con esta persona

(Translated by Google) I thank Doctor Contreras Martínez Ronald from the Emergency Service for his professionalism, kindness and speed in the diagnosis, an excellent doctor. It should be noted that the admissions administrative department has not been the most satisfactory since the administrative department did not know whether to refer the emergency to trauma or internal medicine. He gave me the wrong instructions ... and he had problems to swipe the card and it was quite unprofessional, and not very decisive since his colleague who was treating another patient had to do her job. There is no use having an administrative officer with unsightly green nails for miles who does not know where to derive, and slows down her partner's work because unnecessary queues and excess capacity are formed by Covid. (Original) Agradezco al Doctor Contreras Martínez Ronald del servicio de Urgencias su profesionalidad, amabilidad y rapidez en el diagnóstico,un médico excelente. Cabe destacar que el departamento administrativo de admisión no ha sido el más satisfactorio ya que la administrativa no sabía si derivar la urgencia a traumatología o a medicina interna. Me dió indicaciones erróneas... y tuvo problemas para pasar la tarjeta y fue bastante poco profesional, y poco resolutiva ya que tubo que realizar su trabajo su compañera que estaba atendiendo a otro paciente. No sirve de nada tener una administrativa con las uñas verdes antiestéticas kilométricas que no sabe donde derivar, y enlentece el trabajo de su compañera porque se forman colas inecesarias y exceso de aforo por Covid.

(Translated by Google) The worst hospital in history. Appointment at 08:25 to test covid and it's 9:40 and I'm still waiting, incredible. (Original) El peor hospital de la historia. Cita a las 08:25 para prueba covid y son las 9:40 y sigo esperando, increible.

(Translated by Google) I was in the emergency room this afternoon, at the ENT. I was attended by Dr. María, an excellent professional and treated the 10-year-old patient. Very close, kind, affectionate and delicate in her work. Thanks Maria. I recommend it. She is a young girl. Enrollment (Original) Estuve esta tarde en urgencias ,en el otorrino. Me atendió la doctora María, una excelente profesional y el trato al paciente de 10. Muy cercana, amable ,cariñosa y delicada en su trabajo. Gracias María. La recomiendo. Es una chica joven. De matricula

(Translated by Google) I went to dermatology and they treated me very well as well as at the reception, then I made an appointment for surgery and they gave it to me quickly (Original) Fui a dermatología y me atendieron muy bien al igual en la recepción, luego pedí cita para cirugía y me la dieron rapido

(Translated by Google) I have been trying to communicate with the hospital for more than 6 hours and it is impossible. By the landline communicating 6 hours and a peak and by mobile they hang up. It is shameful that for a specialist appointment you cannot communicate by phone. A SHAME (Original) Llevo más de 6 horas intentando comunicar con el hospital y es imposible. Por el fijo comunicando las 6 horas y pico y por el móvil cuelgan. Es vergonzoso que para una cita de especialista no puedas comunicar telefónicamente. UNA VERGÜENZA

(Translated by Google) Attention from fairly decent staff. But I put 1 star, because on its website it says that there are 24-hour neurosurgery emergencies and it is a lie, since the receptionist has told us that only in case of surgical need. With which, please either change it on your website, or do not put information that is not entirely true. (Original) Atención por parte del personal bastante decente. Pero pongo 1 estrella, porque en su página web pone que hay urgéncias de neurocirugía 24h y es mentira, ya que nos ha comentado la recepcionista que solo en caso de necesidad quirúrgica. Con lo cuál, por favor o lo cambian en su web, o no pongan información que no es del todo veráz.

(Translated by Google) Unfortunately I have to add to the criticisms quite similar to mine about this hospital. The medical staff, both nurses and doctors, good professionals (although I understand that they are scarce at many times for such a medical emergency), but what I cannot understand is that I go to the emergency room with a four-year-old child and they do not give me a number of reference as they do with the rest, the pediatric waiting room was empty so I assumed it was not necessary. After waiting a long time with the child with a tremendous viral picture and fever, we went to ask at the reception, and the receptionist told us that she has spoken with the pediatrician and that she is busy with another child. After two hours and ten minutes, we go into the hallways to ask directly and they tell us that they have not been notified, that they have no record of any child with our son's name. My indignation was of such a degree that I strongly called the attention of the girl at the reception. The pediatrician came out a few minutes to look for us, a good doctor. (Original) Lamentablemente me tengo que sumar a la criticas bastante similares a la mía sobre este hospital. El personal médico, tanto enfermeras como doctores, buenos profesionales (aunque entiendo que escasos en muchos momentos para tanta urgencia medica), pero lo que no puedo entender, es que vaya a urgencias con un niño de cuatro años y no me den un numero de referencia como hacen con el resto, la sala de espera de pediatría estaba vacía por lo que suponía que no era necesario. Después de esperar mucho tiempo con el niño con un cuadro vírico tremendo y fiebre, nos acercamos a preguntar en recepción, y nos comenta la recepcionista que ha hablado con el pediatra y que está ocupado con otro niño. Después de dos horas y diez minutos, entramos a los pasillos a preguntar directamente y nos dicen que no les han pasado aviso, que no tienen registro de ningún niño con el nombre de nuestro hijo. Mi indignación fue de tal grado que le llame la atención enérgicamente a la chica de recepción. El pediatra salió a los pocos minutos a buscarnos, un buen medico.

(Translated by Google) The telephone service leaves much to be desired ... the workers are very friendly (Original) La atención telefónica deja mucho que desear...los trabajadores muy amables

(Translated by Google) I see very negative reviews of the hospital, and I see the need to make a positive one since my experience was like that and many times we only go to assess things when they have not treated us well. They billed my nose at a soccer game, and rushed me there, bleeding profusely. They treated me very quickly, they did not make me wait at all, sometimes, it is that we confuse what is an emergency, and in all hospitals they do a triage to attend more quickly to what is really urgent. I had to go to the hospital several times for check-ups and tests. Two days later, when the inflammation had subsided a bit, he immediately told me that they had to operate, and they helped me complete all the paperwork in less than a week. They did blood tests and PCR for the intervention, for both things they were quick with the appointments and they did not make me wait for practically anything, apart from the treatment was close and pleasant with the nurse who treated me. My ENT doctor, Dr. Fernández, was very nice and professional, I am very happy with the treatment I received, and although I know that sometimes the waiting and procedures in hospitals can be desperate, in my case it was the opposite and that is why I wanted to leave this positive review. I am very happy and grateful for how they helped me. (Original) Veo reseñas muy negativas en el hospital, y me veo en la necesidad de hacer una positiva ya que mi experiencia así lo fue y muchas veces solo acudimos a valorar las cosas cuando no nos han atendido bien. Me facturaron la nariz en un partido de fútbol, y me llevaron de urgencia allí, sangrando abundantemente. Me atendieron rapidísimo, no me hicieron esperar absolutamente nada, a veces, es que confundimos lo que es una urgencia, y en todas los hospitales hacen un triaje para atender más rápido a lo que es realmente urgente. Tuve que ir varias veces al hospital am revisiones y pruebas. A los dos días, cuando me había bajado un poco la inflamación, enseguida me dijo que me tenían que operar, y me ayudaron a hacer todos los trámites en menos de una semana. Me hicieron análisis de sangre y PCR para la intervención, para las dos cosas fueron rápidos con las citas y no me hicieron esperar prácticamente nada, aparte el trato fue cercano y agradable con la enfermera que me atendió. Mi otorrino, la dra. Fernández, fue muy agradable y profesional, estoy muy contento con el trato recibido, y aunque sé que a veces las esperas y gestiones en los hospitales pueden ser desesperantes, en mi caso fue todo lo contrario y por eso quería dejar esta reseña positiva. Estoy muy contento y agradecido por cómo me ayudaron.

(Translated by Google) Very good attention and punctuality. (Original) Muy buena atención y puntualidad.

(Translated by Google) Grateful Good professionals who make you feel cared for and safe when you are most vulnerable. A great team. (Original) Muy agradecida Buenos profesionales que te hacen sentir cuidada y segura cuando más vulnerable eres. Un gran equipo.

(Translated by Google) Private hospital. (Original) Hospital privado.

(Translated by Google) 3 times I've been to the ER and they treated me quickly and very well. Very happy with the service. (Original) 3 veces que he ido de urgencias y me atendieron rápido y muy bien. Muy contento con el servicio.

(Translated by Google) The emergency service very well (Original) El servicio de urgencias muy bien

Good medical service provider.

Just as I have complained about this hospital on other occasions for various reasons, when it comes to outpatient surgery, based on my experience yesterday, I have to say thank you. The treatment was very humane and close, which is appreciated when you enter an operating room, even if it is a minor intervention (colonoscopy). To comply with the RGPD I do not name names, but the intervention took place yesterday, March 21 at 5:40 p.m. Thanks to the Doctor and her entire team.

Very good

Excellent attention, service and a lot of kindness from the Health personnel.

If I have an emergency I always go to OUR LADY OF AMERICA VITHAS. The treatment is very professional and competent

Excellent treatment!

The staff is very friendly and attentive. Specifically, my experience with Doctor Zaragoza could not be more satisfactory. He immediately found the solution to my problem, he takes his time with each patient and takes the time to explain everything very well.

All good

Very good attention and service

I am a patient of Dr. José Silberberg, the truth is I have barely started the first phase of the diagnosis since I have to do tests, but it is very good. First-class attention and great clarity to explain the problem identified. The reception staff are very efficient, they have helped me manage all the appointments quite quickly, which has not happened to me in other hospital centers.

Impossible to request an appointment using the telephone number that appears on the WEBSITE. I have been calling since 11am and when they answer, they transfer me to another number and from this one, after asking me for my name and address, they send me to another number in which a message from my telephone company (Movistar) appears in which they tell me no. I am authorized to call that phone number. I call Movistar and they tell me that this number has a special rate and consequently I can only call if I authorize it. The problem was discovered: Our Lady of America Hospital only allows you to make an appointment by phone if you request it through a call with an additional charge. A shame (I had neutered this type of calls and the unknown ones (for security) and I am not going to change my criteria. Decision: there are many hospitals

All the professionals at the hospital are magnificent and the care is excellent.

To date I have not the slightest complaint about the times in different situations: consultations, urgent care, various surgical interventions. Just thanks to the staff without exception.

Good hospital, totally recommended.

Hospital Emergencies, they separated those of us from general medicine from those from traumatology to speed up and clear the waiting room. I would like to highlight the kindness, respect and professionalism of everyone who treated me, from the reception, triage nurse and specialist doctor.