Absolutely beautiful looking hotel, unfortunately staff were very rude to me several times, I can only guess they don't like English people. Food was below par, when j mentioned the toughness of yhe steak. The waitress just said oh yeah the kitchen are aware of it..... like hello change your supplier. Overall was disappointed apart from the decor.

A just opened "design" hotel in Gothenburg. Just expect the hotel to be in the center of attention, not you as guests. 2 bartenders on the ground floor with an impossible task of serving a full room of guests. The "spa" section on floor 27-28 is two miniature pools n showers crammed with beds, chairs, people, loud music everywhere; imho a waste of money to have to pay to get access. Also Low ceiling so watch your head if you are tall! And the robes are made of polyester, so don't worry when the sweating starts ... It's not that time of the month 😁 Breakfast was served at the table on 26, and all dishes was super salty, not acceptable. If this is any indication of this restaurants standard don't eat here at all. Nothing good then? Yes, the staff is super friendly and service minded, excellent! The separate JQ lounge on floor 17 was good, but played loud offensive rap music in a lounge environment, why? They were unable to change it as well, controlled by someone else ... Our corner suite on the same floor was very nice as well, traditional with extra long beds since we are tall. Decent bathroom. Wonderful view, and a turndown service prepping the room for the evening. The air-conditioning was blowing straight at the bed, and it was impossible to turn off or change speed. (The thing you could do was change temperature.) Would I recommend a stay, nope! Plenty of other hotel options in Gothenburg to choose, from that puts the guests in the center.

The hotel is very beautiful and cozy but unfortanally i had a terrible experiance when it comes to one of the resturants. Out waitress had a big problem to speak english with me even if i asked her 4 times because i don’t understand or speak swedish. but every time she came back to our table she start to speak swedish so the 4:th time it happend i asked her if it was something personal and her respons was that my fiance look very swedish… i have been traveling a lot and this has never happend before and on top of it all she was very rude and unproffesional. I hope you can educate your staff on how to behave and the waitress name was Alice.. hope you guys watch out :)

This hotel is simply amazing! The designer, the designer and the builder. We spent a short time here, but it was fabulous. The staff is helpful and courteous. The reception lady is extremely professional and endlessly helpful. The spa is wonderful. Clean and smelling good everywhere. The rooms are adequate in every way. The restaurants, the bar are cosy and special as are the cocktails. We will definitely be returning guests.

We went for Pachanga pool which has very best views of Gothenburg but felt much crowded. Not quite big pools and limited options however you can enjoy nice views of city. The pool bar has good selection of food and snacks. Service was very good and quick

Once again the Ess team have delivered a fantastic destination! Wow I'm impressed about the details in the interior, the view over Gothenburg and the friendly atmosphere from all the people being at Jacy's. Thanks for an amazing stay! See you soon again.

This hotel is a perfect example of overpromise and under deliver, Or trying too hard to be contemporary. Decor is cool but everything else disappointing to say the least. Stayed at this hotel last night. Checkin Experience dismal.The older receptionist lady who checked us in was the most unwelcoming member at the check in desk or overall at the hotel.(how do hotels hire such miserable staff ) we had two rooms - She did not explain any of the features of the hotel or anything. FYI no kettle / coffee or any basic feature. (Which is fine but let your guests know -) it was trial & error for us - Inspite of being hotel guest no access to the pool as it’s an add on package which we didn’t realize & a missed opportunity for the front desk to upsell. (If you are nickle & dimming your guest atleast teach your staff to upsell 😀) Unless you trek down to the lobby there was no way to get hold of the staff good luck if there is an emergency. QR code at the back of the key card is cumbersome & chat feature is useless. For all cool automation feature, rooms don’t even offer USB port. 😂. So much for contemporary. Now the interesting bit hotel says contact our staff via chat any time -that’s a joke! We wanted figure out our dinning options - well in room dinning menu via app - Breakfast / lunch /dinner all unavailable - so we messaged the hotel staff through the chat feature asking for help in figuring out dinner plans/ room service as my friends have a 9month old baby. The message was neither acknowledged nor responded too 😂 so after an hour we gave up. So now My friend left the mother & baby in the room & went to the restaurant and asked them If they could deliver food to the room as they couldn’t explain why room service was not working. We were happy to get out of this hotel -phew! - being seasoned travellers, me & my german friends didn’t even bother sharing our feedback with the manger & simply couldn’t wait to check out. Seems like a new hotel, May be the management here can take a lesson in what construes to be true hospitality. It’s a shame the property has potential but its service is an absolute let down. It’s all bling but sadly no substance -Sorry to say!

Perfect place for a small weekend get away. It’s only a small bike ride from the middle of Göteborg centrum. The parking is expensive. The breakfast buffet was lovely and glutenfree friendly 🤩

A timecapsule in Goteborg, a spaceship experience. The view from the room is pretty good. The Cocktail experience 9/10. The Sky Bar restaurant was really on spot in terms of the atmosphere, the food is questionable.

The setting of this place gives the impression of a self-contained community. The scenic vistas from the rooms, variety of dining options, poolside bar, regular bar, and lobby games all make for a fantastic venue to enjoy a night out with friends.

For the hotel itself, honestly the spa is good but the room is small and the worst part is the front desk, I always wanted to come to this hotel untill today I had terrible experience from the reception, first, the way she talked to me is not OK and a bit rude, secondly, they don't offer service for 2 ppl at all then they charged for 2 ppl. In the end I just want to say I am so disappointed and will never come back again and will definitely NOT recommand it to anyone I know.

cool vibe, but not as good as the reviews / rating. rooms are very very small and service is just not at the level it should be for the price. the hotel is also a decent walk from the city center and other restaurants, so you feel isolated and limited on food options.

I had lunch here with friends, the food was fresh salad and well cooked chicken. I liked it however the sous was way too much salty for me and I couldn’t finish it. The service was good and friendly. The price was doable. The location was beautiful with classic design.

By far the one of the coolest hotels I’ve been to. Affordable, convenient, and clean! We’ll definitely be going back!!

Super hotel 🏨 with good service, modern design, very calm atmosphere 👌 Gym on the 3rd floor. Some activities on the ground floor(ping pong, bar, roulette table, fireplace, many comfortable sofas, singers 🎤) Breakfast for everyone, non-gluten products, vegetarians 🌱, fruits 🍉 and scramble eggs 🍳. Many different options👌 Beautiful view and location. 15 min walking from city center. Next to the Stadium 🏟️

Poolbar top floor : nice bit crowded! Might be worth it if u go during the week. Top bar: worth the view, nice drinks. Restaurant at the bottom: meh poor menu and variety, not worth it.

Would have been 5* but for some service issues, which are easily fixed with training. But overall this is a beautiful looking building inside out and great place to stay. I was staying for business for two weeks so had chance to explore and experience the hotel in full. The interior decor, styling and considered layout of the hotel is excellent, kind of retro with a modern quirky twist. There are areas all over to sit and work/drink/eat and socialise/play, a pool table, shuffle board and table tennis tables are all in the lobby main floor. Live bands frequently also perform in the lobby and also DJ's on the night, also in Gogo. My room was not massive, but had exactly what I needed and matched the rest of the hotel in nice aesthetic, the bathroom was very nice. TV allows streaming from other devices and had YouTube and Spotify built in too. Food in Archie's was 9/10 times excellent (steak was very salty one night I had it). Gogo sky bar/restaurant did lovely Asian fusion food, nice cocktails, and the view is fantastic (especially at sunset). CJ's sushi was great, the sushi bowl was delicious, and Gaby's canteen was also good. Breakfast at Archie's had more than you could ask for and also a dedicated allergen station for gluten/dairy free. The gym is modest but has enough for frequent goers such as myself to be able to get by, you just have to be creative here and there. I did not visit Pachanga pool club other than a look around but it looks lovely, it is not free to use for general hotel guests though. Location of the hotel I would say is good depending on your needs. I was working very close by and it is also near main highway's. A walk into the centre of town is 20-30 minutes but app based electric scooters/bikes are everywhere if you want to get about quicker. As mentioned there were some service issues, such as standing around/waiting 5-10 minutes when trying to book a table or pay a bill etc. But overall friendly and helpful service and I was also sent a nice surprise to my room one day by reception. With the upcoming new outdoor pool deck and lounge Jacy'z will really have it all. It is extremely popular and you can see why. If the minor service issues are addressed, it is well worth staying here.

It is in walking distance of the city of you're up for a walk but there a the bikes and steps which makes things a lot easier. Book a room here, you won't regret it!

Stayed one night and was disappointed with the service. Liked the styling of the place. Had dinner at Gogogaga and the food was okay but could definitely get better at a decent restaurant nearby. The pachanga pool club has a nice view but the service at the bar was terrible. Asked for the same drink twice and was never delivered!! It wasn't even a busy night! So if you are into fancy decor, okay food and terrible service then this is the place to be.

Wow, really good experience. We will come back. Top things 1. Gogogaga restaurant. I had Korean menu and what an experience Nice service lady with Korean roots. Fast easygoing and nice view from the top floor 2. Very nice bed! and room itself 3. Amazing breakfast, like woooow 4. I love the games in the lobby area. Curling snooker and table tennis Thank you for the experience

Jacy’z Hotel & Resort is a new shiny destination in Gothenburg, Sweden. After spending a few days there, it feels more like having been on a tall, luxurious cruise ship than in a typical, big-box hotel. The underlying concept is to provide guests with so many options and venues, that there won’t be any reason to leave the hotel. Especially in January. This is also why the hotel has the all encompassing word “resort” attached to its name. Jayc’z heartbeat pounds away rhythmically down in the expansive lobby lounge.This is where guests can enjoy a drink, listen to live music, play pool, or, just chill by a fireplace. There were plenty of digital nomads like myself sitting in the lobby’s many voluptuous sofas and armchairs, typing, coding, designing and editing on gleaming laptops, wirelessly connected to the hotel’s exemplary speedy Internet. Above the lobby is a fully equipped gym where they even have an on-site personal trainer to help guide you towards that distant “Summer Beach Body 2023". Much of Jacy'z aesthetic is inspired by 1930s Art Deco panache. It’s a dreamy tribute that works perfectly. Even if the hotel’s many cozy lounge and relax areas, all with warm, earthy hues and cushy comfort, might not be in everyones taste, the homey, living room vibe is undeniably welcoming. This in turn encourages indulgence like few other hotels I’ve guested that weren’t in Las Vegas, Monaco or Macau. The plush decor reminded me of scenes from the film Moulin Rouge (2001) which so brilliantly depicted the famous burlesque venue in Paris. Seductive, tastefully decadent and difficult to depart from, once you've allowed yourself to get sucked in. A few thoughts on Jacy’z beach club in the sky, Pachanga. After an hour there, I felt like I’d been swirling around in this wondrous cocktail with ingredients from Scorsese’s Casino, a Roman bathhouse and a dash of the legendary London gentleman’s club Stringfellows. Guests are uniformly clad in mustard yellow, teddy bathrobes and there was plenty of shameless cuddling and caressing taking place on the seemingly endless rows of chaise lounge chairs and around the fireplace's velvety, half-moon sofas. Yes, love is certainly in the air at Pachanga. Though hopefully not in any of the spa’s two pools. The hotel’s elevator and keycard system failed us miserably 7 or 8 times during our four-night stay – forcing us to return to the always busy reception counter to have new keycards registered. Our room, a small double room was a mere 14.5sqm/156 sqft and claustrophobically tiny. It was so small, that passing between the bed and the wall made it almost impossible to not push the room’s flatscreen tv completely off its mount. I’m relatively slim and nimble, but what if I wasn’t? A real Houdini class room, in my opinion. What was the architect thinking and how did the owners allow such small guest rooms? Charging a premium for a cell-like space with a view of a busy highway and a towering office building is just plain wrong, no matter how you slice it. Hello! It’s Gothenburg, not Manhattan. The hotel provides a world-class breakfast buffet on par with some of the best I’ve had the privilege of enjoying on four continents. I was absolutely delighted to see many classic favorites done right and a few tasty surprises on the huge buffet spread. Don’t miss the delicious cupcakes and chewy jellybeans on the way out. Our dinner at Archie's was promptly served, nicely presented and tasted great. But our dessert took a whopping 70 minutes to arrive, which is confounding. The checkin process is sluggish at best. While the minimalistic, gilded elevators are high-tech and near super sonic, why is the checkin process so low-tech and anciently slow? 

I have no reservations at all about recommending Jacy’z. But do choose a larger room facing downtown Gothenburg, even if this will unavoidably add extra cost. Trust me, this investment will definitely pay off immediately.

Spent the new year celebration and night at Jacy'z and had an awesome time. Very nice style and feeling to the whole hotel. Me and girlfriend had a premium room on the 17th floor and it was great! Great food and staff. Only issue were the high volume of music at the restaurant Gogogaga, it made it very hard to talk and we felt rushed to leave.

A amazing hotel with great service what I like alot is the you can talk with staff true text message. And ask for booking of table and spa and moore. It is not so central but still one 20 min walk to downtown so.. defently a place to consider. Strange not moore people travel to this City. But really bad connecsion with fligth...

Sunset skin tone haze and smoky sound, fragrance and plumes. Fusion towards Japanese dishes. Hotel’s own cocktails only❣️

It is not good at all that some people walk in corridors, restaurants, cafes or elevators with bathrobe, while most people enter cafes or restaurants in formal and stylish clothes. One should wear appropriate clothes for any place. The bathrobe is for the pool, not the elevator,cafe and restaurants.

One star for rooms because I did not stay at the hotel. We were only in the bar on 26th floor with pretty spectaculiar view I should say. Drinks were good. Then we went to the restaurant on the bottom floor Archie's. Food was good, desserts were great, prices-not so much...Overall 4 stars I would say.

We were there for the spa. The lounge area is nice but with only a small pool. The music is quite loud, so it's not the best place to have a conversation. The spa area was quite crowded when we were there. But overall, it is a nice, modern new place with lovely lounge sofas and good cocktails.

We had a wonderful experience!! Me and my fiancée came for a visit from Florida and what a cool place!:) The decor was spectacular with a 1960s vibe. The fireplace set a nice ambiance in the lobby. Rooms clean and comfortable. We had a delicious dinner at their restaurants and the staff was super friendly. Our waitress Isabella gave us top notch service and even the manager Molly checked in with a smile. We will definitely return next time we are in Gothenburg!

The service at reception they are so unfriendly , it feels like you don't dare to talk to them! an hotel like should absolutly take care of this staffs, i will never recommend it to somone else.