1/5 Hannah G. 2 years ago on Google
All
of
the
staff
we
encountered
were
excellent
-
super
nice
and
welcoming.
However,
we
had
a
very
unpleasant
experience
that
I
felt
the
need
to
post
about
due
to
the
severity.
As
we
were
checking
out
(checkout
instructions
include
strip
the
linens
and
return
them,
vacuum,
take
out
the
garbage,
wipe
the
tables...)
we
were
removing
the
sheets
and
checking
under
the
beds
before
vacuuming
when
I
pulled
out
a
pair
of
used
women's
underwear
from
under
one
of
the
beds,
a
pair
that
was
not
mine.
This
led
to
many,
many
minutes
of
hand
washing
and
as
we
were
discussing
this
situation
we
realized
that
this
is
probably
due
to
lack
of
thorough
cleaning
from
the
staff
-
if
they
clean
at
all
after
the
guests
vacuum
and
strip
the
beds.
Especially
during
the
pandemic,
travellers
should
prioritize
staying
at
a
location
that
takes
cleaning
and
sanitizing
very
seriously,
and
since
it
only
took
a
quick
check
under
the
bed
(they
were
right
in
the
middle,
not
hidden
or
anything)
it
is
clear
that
no
staff
member
had
done
the
same,
including
doing
a
follow
up
vacuum
under
the
beds
after
the
guest
as
they
would
have
for
sure
found
them.
I
would
not
feel
comfortable
staying
here
again
and
I
would
not
feel
comfortable
recommending
it
to
friends
or
family.
Again,
I
want
to
reiterate
that
the
staff
were
super,
super
friendly,
but
asking
guests
to
clean
the
rooms
before
check
out
is
not
good
enough
in
terms
of
sanitization
for
the
next
guest,
and
finding
this
pair
of
underwear
in
a
relatively
visible
place
shows
that
not
only
the
guest
before
us,
but
the
staff,
did
not
do
a
proficient
job
in
cleaning
the
room.
I
want
to
stress
that
this
is
not
just
an
issue
of
finding
underwear
under
the
bed
(although
that
itself
is
pretty
unacceptable
when
you're
paying
money
to
stay
in
a
room),
but
that,
during
a
pandemic
especially,
this
room/whole
hostel
is
clearly
not
cleaned
very
well.