The food is really excellent, but I often wonder if the stuck up behavior of the staff is part of the brand? If the restaurant is trying to convey a European vibe, this is really not the way to go. In Europe people like to enjoy this type of good food in a respectful atmosphere, where people act normal and not as members of some high end snobbish club. Just because someone is not dressed in brands head to toe, doesn't mean they shouldn't be treated with respect, it just means they have different priorities.

Would give a zero if I could. One of the worst customer services ever. The host was super rude and didn't want me to dine in and wouldn't stop making excuses about it. They even allowed the people behind me to enter when I was clearly waiting for a table. This is most likely because I'm Muslim which shows that this restaurant is clearly racist. They even kept on laughing and belittled me in their language. In conclusion, avoid it at all costs.

If you’d like to spend some money on rude service, dirty table, no food available then you are welcome to here. Outrageous and shocking. Do not even know how this place survived…same service in San Carlo cafe…can’t believe Selfridges allow this kind of service exists in their building 🙄️

The location and view was amazing..but the staff and food were awful. Staff were rude and we were told that food doesn't come out together. My food was cold and my friends when it did appear was half raw. I'd think twice about visiting again.

A rather disappointing first visit to this restaurant within Selfridges. Lovely decor, staff were friendly however we came for the food and it was shocking in every aspect as follows. 1. All food was served luke warm to cool at presentation 2. Sicilian Arancini was the warmest plate served but quite bland in flavour 3. Pollo chianti came as a whole cooked chicken. We were advised that it would take 20 minutes to cook but it came much sooner. It appeared as though it had been previously cooked and reheated. Dry and unappetising 3. Paccheri was flavourless and less than luke warm 4. Broccoli side order was also served cool. To add insult to injury there is a discretionary 12.5% charge which is already added to the bill. Sadly we will not be returning nor recommending it to friends

This San Carlo is no comparison to the others I have visited over the years. Terrible service from rude staff, particularly the man with the bun! For years we have visited Manchester and always stopped for a drink at the bar in here however the service the last couple of times has been really poor, all I can say is that there are a few members of staff with huge attitude problems.

I liked the location and the view, the food is delicious, but the service is slow, I'm going to go back to visit him again to try more.

Lovely food, we had a really nice lasagne & great selection of mini deserts! Definitely recommend!

Love it here, so pretty! My friends and I had a very tasty lunch (and delicious cocktails!)

Terrible service

The location is brilliant as it’s in the middle of town center. My experience was awful especially from the waitress they are racist as well as they are really bad with customer. They kept bringing wrong order and mixing the orders between tables. As for the food oh Zizzi is much better when it comes to Italian food. The funny thing when I asked the waitress about the meat is it soft and well done she said I didn’t touch it or eat it, will of course she didn’t and she shouldn’t. Anyway don’t recommend to any one.

The waiters and waitress need immediate training on Equality and Diversity ! Total disregard towards people of colour , what a shameful service , would not visit again even though the food was good. Minus 10 for customer service

Bad service, sat there and wanted to order but no one took care of us. After so long, we didn't even have a glass of water.

Lovely Pizza here, excellent service, very nice and polite waiters, excellent chocolate cake. Would definitely recommend

I have been going to this restaurant for lunch ever since it opened. When Massimo was front of house the service and food was excellent. When Massimo left to return to Sicily the downward slide set in, poor managers which reflected in the standard of food and presentation, most of the good waiters left. ( DUE TO THE MANAGERS ATTITUDE TOWARDS THEM I WAS TOLD ). To be honest food and service was sub standard, I only carried on visiting out of habit. It now appears to be back on to what it used to be Thomas ( front of House ) appears to have sorted the problems out. On average I visit each week, and today's visit was excellent. Keep up the good work Thomas.

The definition of Italian cuisine. Each and every one of the dishes was superb. Reasonable prices. Didn't expect to find such a lovely restaurant inside a shopping mall

Amazing place food and staff

Food was decent but service was poor! Made to wait to be seated despite having a booking - restaurant was relatively quiet and despite “front of house” seeing that we had waited a little while already, was in no rush to speak to us. Always a little uncomfortable being 2 women who are visibly of colour… Although it wasn’t a great start we were hoping that the food and atmosphere would make up for it. Despite having to wait a while again, this time to be served, perhaps unsurprisingly the couple who were seated after us were served swiftly before us! Our order was not taken for another 10 mins or so. Food was decent but part of the order was missing and other dishes went cold so overall not a great experience. Not my usual experience with San Carlo group having regularly been to the main restaurants in Manchester City centre. Worst part - despite the missing dishes being an error by our original waitress (who was apologetic) the larger bald waiter who served the other couple was extremely rude, abrupt and condescending! Had to put him in his place after which he disingenuously apologised. Cant say I’m surprised but disappointing nonetheless. They’ll be glad to know I won’t be returning.

Lovely place. Had anniversary meal there. Professional staff

Great meal on a Saturday lunchtime. Had 8 dishes between two which was definitely enough. Staff attentive and polite. Lovely restaurant with a great view! Would highly recommend the truffle pasta 👌🏻

Great service from all the staff especially Rebecca, always smiling and her service is exemplary, a great asset to any establishment, just makes u want to come back again and again when the service is brilliant, hope to come back again in the not too distant future, exemplary service like I’ve always received there everytime I go makes it enjoyable❤️

Terrible business meal. We were informed the food comes when ready and not necessarily in any order. Soft drinks were warm, main course came before starter, a main course came when we had all finished and asked for the bill. Service terrible. Selfridges surely you could replace this terrible restaurant with a business that compliments your reputation.?

It was a lovely restaurant and the waiter was very nice 😊 however my food was not good my daughters was, she had prawns and a salad I had ravioli the filling was good but the pasta was undercooked and therefore dough. My main gripe was the sauce which wasn’t a sauce but tinned cherry tomatoes squished down I could taste the tin. I didn’t say anything at the time because it was my daughters birthday but I feel you should be aware that this is not good enough, I have Italian family and it would never have been served even in any kitchen belonging to them where the food is blissful.

I just looked for the telephone number to book here again and saw the reviews were 3.7, I was so shocked. We had food here and were so impressed with the quality of the food. It’s one of our absolute favourite places to eat, which is why we’ve booked again. Fabulous.

Really nice authentic Italian food here. Great location and fantastic service. The portion sizes are quite small so I would recommend always ordering sides to go with your main. After your meal you can head downstairs to San Carlo Gran Cafe and enjoy some lovely desserts and tea or coffee.

The food and team here are excellent. We were served by Luca this past weekend and would recommend this San Carlo over the one on Deansgate for the outstanding service.

Front of House friendly confirmed our booking & shown to our table. Prompt service for drinks, We had White wine and Passion fruit mojito cocktails. Tasted grate full of flavour. Given enough time to pick our selection of food. We had Gamboronie Fritti (Tempura Prawns with spiced mayonnaise, Calamari Fritti, ( Fried Squid ) Gamberoni Piccanti (Sicilian Prawns with chilli lemon & Garlic), Tagliolini with Lobster & Cherry Tomato & finally spaghettini with Prawns. Food all served together. Very nice, right temperature, flavoursome, and good portions More wine & cocktails. Little expensive, not complaining as you get excellent service from putting your foot through the door. I highly recommend.

This place used to be fab! The head waiter now is awful. He left a huge unattended queue for the longest time. Then he seated ppl at the bar never to be seated at a table. He preferred to keep a mass of empty tables and flood the bar area. Nobody was seated from the bar and they lost a lot of revenue by my calculation in the hour we sat there. Then he let 3 women waltz straight to a table with no booking!!!! Bar tenders were great though - just the man organising the show that let's it down unfortunately.

Awful service! Every time I’ve eaten here the service is slow and unprofessional! You can see the staff talking and joking with each other while guests are either waiting for their orders or to pay their bills. At one point they even mistook my order -that’s how inattentive they are. Food is average. Wouldn’t recommend this place and it’s a pity because the location is amazing and the venue looks quite nice.

Disappointing visit to San Carlos at Selfridges Manchester. Food was very very average and not what you expect from San Carlos. Service was not great, our food arrived before our drinks (which we had to wait ages to order) they added the 12.5% service charge which was a bit of an insult. Views are lovely, have visited London store which is far superior.

I went for lunch here today, not my first time.. service is always long ( although they are nice) they take ages to ask you what you’d like and long to do it, I had the sea bass and a few hours after lunch I was throwing it up. Clearly not fresh & clean meats and fish ..

Terrible slow service and the food was cold and tasteless. Really disappointing. Will not be returning. I advise people to try somewhere else.

Should have read reviews first agree with lots of other comments front of house manager None attentive waiting 10 before we were taken to table then waited ages to get a drink food was plonked on table no courtesy. Didn’t pay service charge. Front of house manager not really bothered more interested chatting to staff. Shame used to enjoy eating here

Food OK at this pricing, waitress gorgeous 👀

Food was great. Service not so! I had a booking, but the maitre’d wanted to share the fact they had a problem, and ended ‘I suppose we are going to have to honour your booking’ like their mess up was somehow my problem, this got me in the wrong mood for a start. Then the service was slow, had to ask for water three times and the bill twice. Second visit to a San Carlo, second time poor service.

Awful from start to finish. Sat without a drink for 25 minutes then no food for an hour. Food arrived and was cold. Ended up walking out. Bad bad bad, don’t bother.

Great ambience Filled with originality Good customer service

my favourite place for pasta

Beautiful ambiance.. Great location after shopping at Selfridges for a glass of champagne and some seafood linguine

Enjoyed an Aoerol Spritz and sea bass with rosemary roast potatoes. All good so will be back. Nice staff

View lovely just unfortunate that we found plastic in our dessert.

The service was stunning, the food very good but it was pouring raining inside the restaurant. My new born daughter was completely wet. We spoke with a lady that is supposed to be a Selfridges manager that tried to give us a discount of 50£ like we were beggars. We can't believe it

Setting was nice however food not so; we only ordered fries and they tasted like the frozen ones you get at Asda - actually worse; not sure if they even have cooks in the kitchen or just a microwave and oven

Food lively staff lovely will be going there again . Thank you

The drinks are very overpriced for what you're getting; £3.25 for a 200ml glass of diet coke.. over £10 for a basic cocktail that didn't taste that good either.. from the reviews and ratings I expected the place to be alot more posh and high end, but I noticed that some of the furnishings were quite dated and worn in, and not in the good way. The toilets are pretty dull, not very clean and are very hot, so are uncomfortable to sit in. There are lots of waiters who linger around you while you're sat down which personally made me feel quite uncomfortable. We were offered water at the start which we said yes to but once the bill came we realised we were charged over £3 for this bottle of water.. which we assumed would be free as many other restaurants offer you a free jug of water. I was let down by San Carlo. On a brighter note the food was lovely, fresh and tasted delicious, however I think there could be alot of improvements made to make this place a lot better.

(Translated by Google) The view is good. But the food is not constant. The taste is not consistent. (Original) 뷰는 좋다. 하지만 음식은 일정하지 않다. 맛이 일정하지 않음.

the best place ever for coffee & ice cream & sweet

We are regular visitors. We are never disappointed

Lacklustre service, mediocre drinks, expected more for the money. Quick service though.

The cheese balls was not fresh

The service tho100%

(Translated by Google) Stupendous and beautiful it San Carlo Bottega. We had a delicious pasta dish which was Sicilian seafood linguine also included a Mixed seafood antipasti with the black beluga caviar and the sour cream cheese cracker. Nero d'Avola wine glass of four. Neapolitan ice cream for dessert. Enjoy your meal with cups of Cappuccino. Delicious and delicate and more of a great evening. And I would recommend. Enjoy your meal. Very good. Nice food. Thank you. Antonio Jacqui Lucia. (Original) Stupenda e bellissima essa San Carlo Bottega. Noi avuto un deliziosa Piatto di pasta qual era Siciliana frutto di mare linguine anche incluso un Mescolati frutti di mare antipasti con gli nera beluga caviale e cracker il formaggio panna di acida. Nero d'avola vino bicchiere di quattro. Gelato napoletano per dolce. Buon appetito con tazze di Cappuccino. Deliziosa e delicata e più una fantastica sera. Le e consiglierei. Buon appetito. Buonissima. Bel cibo. Grazie. Antonio Jacqui Lucia.

Delicious

Love this pla e fab breakfast

(Translated by Google) my name is Pablo (Original) me llamo est Pablo

Food was good and staff were nice but the service was quite slow on a light day.

Mint

I have visited the restaurant on a Friday night with a beautiful lady. Although I had high expectations I did not get what we paid for. The Sancarlo name is well established. The food was average. The service was just ok. Definitely not value for money. The view was the best but that is not good eniugh. Would not recommend this particular venue.

Love it here, so pretty! had a very tasty lunch. Except the portion is too small and overpriced.

Omg this is the mutts nuts ,.. you must try the lobster ravioli

really disgusting. today at dinner I ate at the San Carlo shop in Manchester. as soon as you entered it seemed to be in Italy. the waitress made us sit down and we ordered the drinks, 1 Peroni and 1 coca cola. after the drinks we ordered food, my wife took a buffalo burrata with San Daniele ham and truffle, good burrata, but the ham unfortunately it was not fresh from the day. I took a tuna tartarre, completely tasteless and without seasoning. as first my wife took some shrimp spaghetti filled with chilli, no salt, and completely without flavor and sauce. I took a lobster spaghetti from £ 14.95, also completely tasteless, without sauce and without flavor. the waitress asked us how it was going and we expressed our disappointment, unfortunately nothing was done to solve the problem, they did not eliminate the objects we did not like. moreover the manager, after having seen our plates come back still full, decided well to ignore us completely. service rating: 4 eating vote: 2 location rating: 9. it's a shame, with a gem of a restaurant like that, to see certain incompetent managers is really a pain. we will never go back there again.

A very nice place would go back and have lunch next time we are staying in Manchester

Had to book here as very busy. Really tasty tapas style Italian food. Fantastic friendly service ended with a great Lemon Tart.

Bad service, sat there and wanted to order but no one took care of us. After so long, we didn't even have a glass of water. I don't understand why the guy who looks like the manager would say, why let them sit here