If you need a sat nav please tell them and check for extra costs . Make sure you film all damage when taking your hire car . First car they gave me had un noted damage . The fact they give one a car and not all damage is noted on the form . Can leave one uncomfortable for the length of the hire period . One can't be sure your camera film will be accepted .

Finding the shuttle at the airport was a little difficult. The phone line did not work. Once we got picked up the service was very good and efficient. Not really sure why, after I had paid in full, I was charged an additional €350 deposit. I was told I would get this back after I returned the vehicle. I bought the full insurance package and paid for the car. So why the deposit?

We had a rather long wait to get the car due to a very slow transaction ahead of us

Counter service was excellent. Rental vehicle was great also. Had to wait a bit for shuttle at airport but wasn't absurdly long. Overall, very satisfied.

Good car and good service, just a little wait at the Fort de France Airport for the Europcar shuttle to take us to the car rental place, but on the whole would recommend.

Requested automatic car not available at the time of collection. Replacement manual geared vehicle was provided but we lost half a day returning to the depot to collect the requested automatic car the following day which wasn't great. No problems with return of second vehicle.

Europcar car was fantastic. I picked up the car 3 hours earlier than expected and the receptionist was very helpful. The car I received was excellent, very clean and of an excellent standard. Arriving at the airport tired after the flight from Paris I found it difficult to see what to do at the 'airport office' (which obviously is no longer in use), a friendly local gentleman helped me out by showing me the 'call button'. Once I got intouch with the 'office' everything went very smoothly. The shuttle bus arrived promptly and the driver was very friendly, even though my french is very poor. The process at the office was efficient, with no pressure to take out the 'extra insurance', all carried out in an air-conditioned environment. On returning the car, the process was again easy and efficient. The shuttle was very modern and dropped us right outside the airport terminal. Thankyou Europcar!

The most things were OK, except the unclearness of the vehicle shuttle of the airport. Also the car washing option seems a bit strange... normally it must be concluded in the rental price already!

Arrived at the airport, waited 45 minutes for a shuttle, no one came. I noticed Jumbo and Sixt shuttle picking up their customer every 20 minutes, luckily someone walked by and I asked them if I can use their cell phone. When, I called them, they stated I needed to call for a shuttle, even though I paid upfront and provided my airline information (no phone provided to call). I called back 20 minutes later because I was still waiting and the gentlemen who answer the phone rudely stated that I was only waiting for 20 minutes and did not take into effect that I have been waiting for over 1 hour. Arrived to Europcar site everything else went smoothly.

Easy and fast handing over, very nice staff and perfect size of the car for the two of us. It took us around 15 minutes to get the car and only five minutes to return it. There's a shuttle between the airport and the Europcar place with limited seats. The drive takes around 5 - 10 minutes.

Nice car, friendly service and easy access!