On Monday 21 March 2022 at approximately 11:15am, I called your clinic to make an appointment with Dr Donna for a pap smear. My results last year were abnormal, so I received a letter from the National Cervical Screening Program and an email from your clinic, reminding me to make an appointment ASAP. When I called, I specifically stated that I required a pap smear appointment with Dr Donna, whenever she was next available. The receptionist said the Dr Donna only does pap smears on a Saturday and that the next available appointment would be at 10:40am on 16 April 2022. I even cancelled my Easter long weekend plans, given the importance of the appointment and the 4 week wait to see Dr Donna - I wanted to get the test done ASAP. On Thursday 14 April 2022 at 10:40am I received an email form your clinic, asking me to confirm my appointment, which I did. Then at approximately 11:00am on Friday 15 April 2022 I received a call from your clinic, advising me that Dr Donna does not do pap smears on a Saturday and that pap smears on a Saturday are not bulk billed and will cost me $85. I calmly explained my frustration to the receptionist and the reasons for my disappointment. When I rang on 21 March 2022 to make the appointment, I was given the wrong information and that I should have been notified sooner, rather than the day before. The receptionist was unapologetic, unsympathetic, and rude and said that she was just passing on a message from Dr Donna. I have been a patient at this clinic for approximately 4.5 years and unfortunately this is not the first time I have experienced terrible customer service and rudeness from your staff. Dr Donna is a wonderful GP, so it's a shame that she is let down by the front line staff at this clinic. Please educate reception staff in your own policies that you yourselves have created, notify patients ASAP when an error occurs (rather than waiting a month to tell them) and encourage them to be empathetic. It costs nothing to be kind to another human being.

Lovely doctors office with a connected pharmacy to easily collect medication after an appointment if needed. They also have a connected dentist! Overall a very seamless experience for me and my husband who have just immigrated to Australia

Perhaps they need to review their service charter and ask themselves how they woyld best service the needy. Waiting on the phone to even speak to anyone is a joke, I rang 4 times waiting over 1 hr. In the end I gave up, pathetic, photo shows 25 minutes waiting !

I have been attending this doctors clinic for 5 years now and have generally had a great experience. However, with the changes of billing, I am utterly disappointed that a less than 2 minute phone call for a regular script refill I am being charged over $77. Surely other measures can be put in place to support people requiring regular script refills and no consultation required… They say it’s at the doctor’s discretion, but apparently not. How is this fair? The health system needs an overhaul to assistant individuals, not disadvantage people.

Good centre, I come here when I cant get in to my regular bulk billed doctor, they are further away from me but always have a spot and are open on the weekends. The blonde receptionist was nice and both doctors I've seen were good, pharmacist is very friendly

Absolute disgrace of a practice and I've been a coming here for 10+ years. Today, my dealings with Moonne Ponds Medical centre has led me to never ever step foot here again. You offer complete negligence. I've rang to confirm a telehealth appointment on the day of. I patiently waited on hold and was told it's all good to go and the Dr will ring. Later in the day no one rings. So I once again wait on hold 40+minutes. The receptionist then proceeds to tell me that because I haven't had a face to face appoinment with in the last year I'm not eligible for a telehealth. This was not shared when I rang earlier.!!!why would I need to make a face to face if it's not required? and I work night shift If I'm trying to avoid COVID why is telehealth available ?Then I ring and ask to speak to someome to make a complaint, the receptionist assured the manager will call.. haven't heard back at all. Do I need a face to face with her too ?

Dr Hamid Assaf could not make you feel any smaller and unworthy of his time if he tried. I went in with facial abrasions that resulted in my eye swelling I simply asked him to open it to check for gravel first before just covering it and he proceeded to mock me to the nurse, commenting ‘I know better then him’ and then pulled my eye open roughly to make me happy. He was unprofessional. You go to doctors for care and kindness during hard times. DO NOT SEE THIS MAN If I could take this further I would. The clinic should be ashamed to have him on staff treating a young scared and injured woman like this.

The staff at the front desk were very friendly and helpful. The doctor herself (focusing in women's health) was so lovely and friendly. She was very honest when offering advice in my consultation and had my best interest at heart. I am likely to be transferring all information across to Moonee Ponds Medical Centre :)

The doctor was very thorough in the consult, very happy with the doctor I saw. However, the reception staff are quite rude and not very helpful at all! I rang the clinic as I forgot to get a medical certificate from the doctor and the receptionist I spoke to answered the phone with "Yes" no how are you or thank you for calling. She told me I'd have to wait for the doctor to call me for the certificate and I was OK with that, I started to ask her a question and she hung up on me!! I think the reception staff need to be more respectful and helpful to the patients that attend this clinic as they are the first people we see prior to the doctors consult.

My experience attending the Priority Primary Care Clinic on Wednesday 14 February 2024 was bizarre and demeaning. (Also, an aside: Why is the only means of providing feedback turn out to be in a public way? That's doesn't seem appropriate for health care services to me. It feels like any criticism is being strongly discouraged.) The problem wasn't the medical staff. The GP I saw was perfectly reasonable and gave appropriate treatment. BUT the way the receptionist treated me was appalling. First, I had to wait outside the locked door of the clinic for ten minutes. You are meant to buzz the intercomm if arriving after 8pm. But no one answered the intercomm. When I looked in through the glass doors for the second time, to try and catch someone's eye, the receptionist gestured to me that she was on the phone. And apparently I had to wait for her to finish before she was going to press the button to open the door. It is not like she even spoke to me on the intercomm before she finally did let me in. Then I was challenged and judged by her. After asking when my symptoms first started, she says I should really have gone to see a GP at some point before this time - as if she was qualified to comment. Even if there weren't a dozen good reasons why I hadn't or couldn't, it was irrelevant at this time; an unhelpful and pointless rude remark. I bit my tongue and waited for her to give instruction or ask a question. Then, though I didn't have cold or flu like symptoms I was forced to take a COVID test outside. Well, she said I could go sit in my car. I twice had to tell her I didn't come by car and I didn't have a vehicle to go and sit in. Then I realised that she had heard me, she simply did not care. The ridiculous thing is that there were 2 other patients in the place, and a hundred empty chairs; surely there was an alternative place to perform this test at least? But no, I had to do a RAT, outside where the only surface I had to place the test on was the asphalt footpath. And she told me that if it was positive, (it wasn't) there would be "really nothing we can do." She REALLY wanted to send me away for some reason, it seemed. Dizzy and tired, I had to sit down on the footpath, locked outside, to perform and wait 15 minutes for the test to develop and be confirmed as negative. While I waited, another patient arrived and was made to disclose her symptoms via the intercomm before she was let in, which seemed entirely inappropriate. Until recently, there was a fantastic service providing a free consulting nurse weeknight evenings in the local area not far from there. But it was defunded and stopped since this PPCC clinic opened. But I will never going back to this PPCC.

They treated me and my family so immaculate I can’t be grateful enough. They looked after my daughter for a foot burn and were extremely professional and very caring, from reception to the waiting bed out the back with all the Nurses showing their support. Such a great team can’t thank them enough for being there and their work!

Wait time was relatively quick to get to reception & wait for doctor wasn't that long either which was really good 👍 parking easy in centre carpark 👍 seeing Doctor Sushma was great she was able to explain fully my blood test results brought over from WA, I appreciated her advice regarding weight management and the prescription as a consequence, thank you 👍😊

The waiting time wasn't as bad as normal. Receptionists were very helpful and professional. Dr Raseema was very pleasant and referred me to another Dr when she was uncertain on how to perform a specific procedure so I was passed on to Dr Harry who got the job done no worries. The nurse who took my blood pressure was amazing, she was very thorough, cheerful, friendly and very honest and transparent about her role. She was simply the best 👌

I was pleased to receive exceptional treatment from all staff I dealt with, from reception, to the nurses, to the doctors. I've attended this clinic several times now, and their level of care, attention to detail, and ability to explain my medical situation in an easy to digest way has been excellent each time. I appreciate all the effort that they put in to their work.

I have frequented this medical facility over many years. My families long term dr was here until he recently resigned. Today I met a lovely female Dr who was incredibly understanding of my endometriosis. The receptionists are always very lovely and accommodating.

We visited the priority care clinic here when my daughter dislocated her finger at evening footy training. The staff were lovely and it was much quicker and quieter than going to Emergency! Definitely recommended.

Thank you for taking such great care of me. Nancy was so caring and kind. I always hate going into emergency ‘just to be safe’ and the urgent primary care option was so great. Nancy helped me get all the necessary checks done in record time. I felt like a person not a patient number. Thanks again.

Both Dr Sharad Rawal and Dr Jai Sud have been great.

Best ever. Instead of frantically calling around to see what GPs are available during an emergency or waiting in long lines at the hospital, we called here… got straight in and had the most amazing service from receptionist, nurse and doctors. They fixed my son up super fast and very very sweet to him. ❤️

I must say, wow, the service from the beautiful kind receptionist / front desk and apologies on not getting your name, to the nurse who attended to my daughter, again sorry on not getting your names before we left, one of the most wonderful medical clinics I have attended. The service and treatment we received from the time we checked in to the time we left was second to none. Fantastic job guys we will be back!!

It was an amazing service.

Efficient clinic. Onsite radiology is convenient. Gap for GP visit only $35

An appointment was made for a video visit due to testing positive to covid19. I confirmed the appointment online and the appointment was accepted. Three hours after the appointment time with not contact from clinic, I contacted clinic only to be advised that Dr Hill had decided that he was not going to keep the appointment. I was told that based on me not attending clinic over the last 12 months (16 months since last visit). I accept their decision to cancel the appointment but do not accept that they did not call me as this was an urgent matter for me due to me condition. So in total, I wasted 5 hours from making the appoint to finding out that he cancelled. Unprofessional to say the least.

The best place for an after hours emergency. My husband cut his hand on Monday. He opened the stitch on Wednesday we rushed here. When were in within 5 minutes he was fixed up and rapped up so he couldn’t move his hand to reopen the stitches again. So nice friendly and excellent work. I highly recommend.

THE WORST!! decision to visit Monee Ponds priority primary care. I’m pregnant and went to see the gp my appointment was on 12:50pm and receptionist told me to wait and Ive been waiting for 2 hours straight when I went to ask they told there’s some problem with the booking (which I booked earlier on call) The GP I saw was perfectly reasonable and gave appropriate treatment. BUT the way the receptionist treated me was appalling. And they charged me extra money and all the ladies at the reception were rude. I would never suggest anyone to go there

First time visiting the medical centre as we have just moved to the area. Found the waiting room to be clean and spacious. Reception staff were friendly, upbeat, and helpful even though they looked quite busy. I saw Dr Sushma after a short 15-20 minute wait. She was fantastic and immediately had my confidence. Overall, a positive first impression.

My experience at the medical centre was absolutely incredible. I was welcomed by Nancy at the priority service desk with open arms and she helped calm me and soothe my distress given I had just moved from Queensland, was all on my own and had a pretty bad and deep cut on my palm. Her kind, reassuring and beautiful presence was so needed in that moment. During my time waiting, there were other patients having difficulties and complaints at the reception and all of the staff was so tentative and patient. My nurse, Courtney was also absolutely incredible and so amazing and thoughtful with her care for me and my injury. Would highly recommend this clinic and will definitely be returning- I hope to make this my local clinic now as I’m based in Parkville 🙏🏼

We are tourists from Singapore. It was Boxing Day, nearly 8pm. Our daughter had been having a fever of about 38-39.5°C for roughly 5 days. We worried about whether her condition was serious or not and needed a doctor’s opinion. We searched online for a medical facility that was still open and would let us come in. We found Moonee Ponds Priority Primary Care Centre and walked in. From the lady at reception, to the triage nurse, to the doctor who saw my daughter, my family has nothing but gratitude and praise for their very good care and their kind empathy. The attending doctor explained to us in a way that was easy to understand that there was a high probability that my daughter had caught a virus that was going around at that time, which presented as a long-lasting fever and that for then, we didn’t have to worry. After this visit, my daughter’s fever crept up even higher which made us worry again. We returned to the centre the next day. Again, all staff were professional and knowledgeable, and we were grateful for the relevant, logical and useful information given to us about my daughter’s condition. Thank you for your good work and great service.

This clinic is a godsend for those emergencies that are not *bad enough* for the hospital emergency yet impossible to get appointments at the regular GP. Spacious reception, reasonable wait times, great facilities. The staff from receptionist, nurse, radiologist, doctor all went above and beyond making the visit a highly positive one for me and my family. Will definitely recommend if you have only heard of this place but have been hesitant to make a visit. When you are in need next and think of them, just pick up the phone and call! They really do meet your need and not perform medical Tai Chi like so many other places. Thanks so much for the excellent care I received for my dislocated ankle yesterday!

This is a terrific clinic with very friendly doctors and receptionists and a one stop clinic! I could see the dr, get my blood test and go to the pharmacy without leaving.

Walked in first thing Sunday morning needing a script. Receptionist/nurse very efficient and got me in to see Dr very quickly and efficiently. Dr also very efficient and fixed me up quickly. Full marks!

Had a great experience here. The receptionist was so kind on the phone and even nicer in person. I was seen very quickly by the nurse and shortly after by the doctor. They were both so friendly and understanding and I was in and out within 20 minutes! Would definitely visit again if needed! Much better than going to Emergency!

Dr Suma and her team were amazing. Helped me with my issue the other day. Thanks for making me feel at ease

We went for the Priority Primary Care and we were very well served for all staff. We just thought it took a long time for our baby to be seen since there was just a few people waiting with us. When we got there we could see 3 people waiting to be treated and even though it took over a hour to actually see the doctor. Overall the experience was great and so much better than going to a hospital!

All the staff and Doctor's are absolutely amazing understanding and always take the time to listen to my concerns. The receptionists are super friendly and helpful, they always go out of there way to help. Would definitely recommend if your looking for a new Doctor clinic.

Exceptional duty of care. Staff saw my wife was in serious discomfort and despite being short staffed went above and beyond to get treatment asap. Lovely receptionist, delightful young man running radiology (all by himself) and very professional and knowledgeable nurse. Awesome, strongly recommend instead of A & E

Excellent service. Very quick to attend and took the best care they can. Doctor, nurse and also the receptionist were very welcoming. Thanks for taking care of me. Went in with a cut finger needing stitches. Everything was taken care of quickly.

Dr Desmond Wong is an excellent doctor. He is very understanding, knowledgeable and listens to your concerns. Desmond takes time with his patient to help them with their health issues. I always feel confident in receiving expert medical care. Moonee Ponds Medical Centre has been a wonderful experience in terms of service. I highly recommend Desmond & the medical practice.

I am grateful for the exceptional service I received at the Moonee Ponds Medical & Dental Centre. The entire staff, from the receptionists to the doctors, nurses, and radiology team, demonstrated remarkable kindness and professionalism. My children and I felt valued and well cared for, and I cannot thank them enough for going above and beyond. It was such a great experience!

I had a fantastic experience while visiting Moonee Ponds Priority care recently. Not only was the care I received prompt and excellent, Nancy at the front desk was complete life saver and her lovely, helpful presence was so appreciated. I came in a bit later in the evening (after 8 pm) feeling worried I wouldn’t be able to get treatment at all or would need to wait for a very long time, but I was walking out with what I needed within 30 minutes and feeling calm and settled. And again, really appreciated Nancy and her highly competent and compassionate support throughout the experience. :) Will definitely be back next time I am looking for high quality care and a positive, supportive experience. Thank you!

In the last three months I have rung the clinic 7 times to make a Telehealth appt with my GP. Each time a day and time has been given to me! But no call from the GP!!! When calling to follow up I was on hold each time for about 40 minutes or more It has now got to the stage where I have 3 days of medication left I’m a type 2 diabetic and I need a new script Think I’ll change clinics The clinic in Niddrie has been recommended to me!! It’s very disappointing because I’ve been coming here since 2009!!! And every excuse is Covid !!! Time to move on and just live with it!!!

This place makes you wish for the good old days of waiting hours to see a physician. I have recently discovered this clinic offers no walk in capacity so unless you have the forethought to schedule your appointment you are left to languish in the community or clog an ED with a cat 5 illness while you wait your turn to see a doctor. I am thankful another GP practice saw me when I was ill and I will not return to this practice in future. This is the wary price we pay as a community when we say goodbye to walk in availability.

Hi had a Telehealth today. Not my usual GP but a very polite one . Half hour wait but that’s acceptable for a busy clinic. GP was polite and helpful -no fuss. Addressed my concerns. Happy with the care provided.

I am very pleased with the proactive response & professional care I’ve received today & have been receiving from MPMC. Personable admin staff take the time to understand your needs when booking you in with the appropriate professional despite the busy & unrelenting demands of what seems like a never ending CoViD environment. I feel very fortunate to have a fantastic GP, who is experienced & up to date, very close to home. Thank you for your ongoing service.

Absolutely disgusting service by one of the nurses. My friend booked an appointment for an injection that needed to be administered at a specific time. She spoke to the clinic receptionist who said everything was confirmed. Once she arrived at the clinic (40 minutes earlier) to ensure she was seen on time. The clinic was aware that the medication needed to be administered within a ten-minute window. If it was not administered within that window it would no longer be effective. Once she was allowed to enter the room, the nurse declined and said she would not do it unless she called the doctor. My friend agreed and waited for that call to be made ( at this time there were less than 5 minutes left to administer the medication). The nurse stated that she would not call the doctor as he is on a call. So my friend asked if she could watch her administer the medication herself as she was scared of needles and just needed some direction. The nurse rolled her eyes and wouldn't help. My friend started to cry and we currently do not know if the medication has been administered correctly, as she has broken out in a rash. She has never met someone who lacks so much empathy. It's absolutely disgusting how a human can treat someone like this. I understand that the doctor needed to be called, but to receive such horrible treatment is unacceptable. My friend is completely distraught and traumatised. Really sad that this is the level of compassion we have in our Australian Medical fields. We will be taking this further.

My husband and myself have been going to this clinic for years. I don't get sick hardly ever. But when I do have to go the waiting time Is hours. I've been very healthy for the last few years. But recently I became very sick with the flu. Chills, fever over 37.6, coffing and can hardly walk. I rang them to make an appointment over the phone since I can't leave the bed. They refused to do my appointment over the phone because I haven't been sick in years??? I will go somewhere else from now on. Disgraceful service.

I had a fantastic experience at Moonee Ponds Priority Care. I was a bit stressed for my little one, but the receptionist was super kind and nice. We were able to see the nurses and the doctor quickly, and both of them were super nice and professional and helped us. Absolutely recommended.

This centre is amazing! Staff are so friendly and treatment is first class! They’ve been there for me through many little accidents this year. Thank you all so much 🥳🤙😍

Amazing service at priority care. Busy Friday and my son had an xray, seen by a doctor and had his fractured finger splinted all within an hour. I can not rate this place enough. Communication was great right from the beginning, when we were told to expect a wait so we were prepared, but compared to the wait in an emergency room or trying to get an appointment at my GP this place is gold and the staff amazing.

One of receptionist at the clinic, were highly poor in communication, as they weren’t providing enough information regarding my appointment, so that caused me distress. And the waiting period was extremely too long… where i got really impatient, left me frustrated afterwards I was called by a doctor called Amir. And he was terrible, in the sense of ignoring me whilst I been explaining my medical condition. And he didn’t agree, to check another concern of mine saying he’s short in time.

I would like to thank the Reception Staff for the care and compassion I received on my last visit to this Clinic. They were extremely kind before and after I had seen the Doctor. I found the Doctor to be very thorough. Thankyou

Good receptionists, good doctor. Didn't have to wait long, doctor was thoughtful and thorough, receptionists were really straightforward and easy to deal with. Easy to find and get parking. I saw Dr Sud.

Thank you for squeezing me in on a Friday night at 9:15 to stitch up an eye laceration. Dr Harry was friendly and made me feel comfortable. He could've easily just glued my eye up but he recommended stitches because it wouldve been less risk of it opening back up. Thanks Naomi and the nurse for helping too!

Today's consultation with Dr. Ben was very professional. He was detailed & thorough. Have a better understanding of my condition after seeing Dr. Ben. All doctors should be like him. I'm happy I went to see him.

Excellent medical care. Was treated quickly and effectively. The treating doctor even gave a follow up call to make sure everything was okay and that I was happy with the care I received. Very very satisfied.

Fantastic service and clear communication. Walk-in, waited about 20-30 minutes on a Tuesday morning to handle a bad burn. Primary care is a great in-between of an ER and seeing a GP, would go again.

We came in to the PPCC on Boxing Day and the experience was great from start to finish! We were seen quickly and the receptionist and nurse were lovely. They turned what could’ve been a traumatic Christmas experience into something really positive!

Had a nasty cut that required stitches but other priority primary care centres were all booked out or had a long wait time. Moonee Ponds priority primary centre was incredibly quick (5-10 minute wait at 9pm) and I felt like I was well looked after by the nurse and doctor on duty. Highly recommend.

Thanking all the staff at the Moonee Ponds Medical & Dental Centre for their support over the years. Being quite a large Medical Centre, the girls at reception do a remarkable job at being able to keep on top of the high number of daily visits. The doctors here are top notch, always gentle and reassuring. Thank you all so much for the help and support.

I was able to see a doctor very quickly after explaining that I was very worried about my high blood pressure. He was very professional and explained what was happening very clearly and carefully. The receptionist was very polite and helpful. I will be confident to use the service again in future. Thank you.

I attended the clinic with my partner for the first time today. The older receptionist with the shoulder length brown hair and dark red/brown tortoiseshell pattern glasses is so incredibly rude! While standing in line I was reading the sign stuck to the glass window/barrier. She called me forward and in an aggressive tone said "if you're going to stare, i'll stare right back at you!" I was shocked and politely informed her I wasn't staring, I was reading the sign. We waited for my partners appointment and we noticed she spoke so rudely to almost everyone else. One other couple actually said "wow she hates her job" as they walked away from her. The way she interacted with the patients was shocking. All other staff (reception, doctors & nurses) were absolutely lovely and kind, it's a shame she ruined our experience. I informed 2 friends that had been to this clinic on seperate occasions and before I even described her, they both knew who I was referring to and said she had also been extremely rude towards them. In an environment where people are stressed and vulnerable, someone going out of their way to be rude and unpleasant is not a great look for the clinic. I work in a high stress health care job and would never speak to people in this way. I hope in future she learns to be kind and compassionate or considers working in a role that requires no human interaction. Such a shame for the clinic and its reputation I can see many similar reviews about a rude receptionist, no doubt this is the same one

Receptionists here are extremely rude! I called up twice today to ask for a medical certificate that was meant to be emailed to me yesterday. The first time the receptionist was rude but anyhow sorted the problem and told me the doctor would call me at 10.40. (Even though I didn’t need to speak to the doctor I just needed the certificate emailed because it hadn’t come through. She said it was just the process, which is fine.) By 12.15 I hadn’t had a call so I called again, waited in line on the phone only to be hung up on as I got to first place. I called again, was put through and explained the problem to the receptionist. She was so rude and she hung up on me while I was asking whether I would still need to wait around for a call from the doctor or if it would just be emailed. She then called me back a minute later and spoke so poorly to me - she seemed annoyed that I had asked a perfectly reasonable question. Aside from extremely rude receptionist, the clinic is always running at least one hour over time, even when you make an appointment. And it is no longer bulk billed which is therefore just not worth the terrible attitude and long wait times. Go somewhere else.

Punctual ,polite ,personal .Great service

Dr Wiseman - Great Doc - very thorough and knowledgeable - all across my sporting injury!

Had to wait 15 minutes but the doctor and staff were incredibly polite and friendly.

I have never been spoken to in such a condescending manner before in my life from a receptionist. The first time I attended the clinic it was a few minutes before closing and my sons head was bleeding and they refused to see him. This time I attended I arrived 2 minutes before the Appointment time and I was told that he was a 'no-show' by one receptionist and the other receptionist 20 minutes later when I went to check on how we were travelling for the appointment was immature, rude, unprofessional and condescending and dismissed me like a little child. This clinic has a poor reputation in the community and amongst any of the parents at my children's school that is local. I would think twice if you would like to be treated like an adult and not a number. I have had a business of my own for 20 years and have never been so shocked with such unprofessional denigrating communication and behaviour. Its really sad that their customer service reflects their doctors when maybe their doctors are actually good. Such a pity. My advice, find another practice.

I recently attended Moonee Ponds Emergency care, where I was greeted by Nancy, and I must say, her warmth and friendliness made my experience less stressful. It's evident that she takes pride in her job and does her best to put patients at ease. I chuckled with my husband when we first went in how friendly she was, ‘she must be new to the job or just started her shift!’. As we found out later we were wrong, she is well experienced and was nearing the end of a long shift, but the smile and care was still there. I returned a few days later as I was very worried that my health issue had escalated, although I couldn’t see the doctor, a nurse was able to attend to me. I was very worried what was happening, but Courtney was lovely. She explained things so I could understand, gave me helpful advice and put my mind at ease. Nancy was working again and she managed to get me an appointment with a wonderful doctor the next day (I can’t get an appointment with my regular gp for 2 – 3 weeks!) I walked in highly stressed and walked out reassured. On my 3rd visit to the same centre to see the gp this time, Nancy noticed I was back, she came over said hello to check in how I was going (not invasive or inappropriate). Once again my stress over this health issue lessened a little just with a friendly smile, light conversation and genuine caring. My overall experience here was great, the doctor took care of my medical issue, and both Courtney and Nancy assisted and put me at ease.

The Priority Primary Care team were fabulous- from the front desk staff (so kind, friendly and happy) to the wonderful Dr Samar. Your knowledge, efficiency, kindness and approach was second to none. Thanks for making a stressful time less so. I am so grateful a colleague suggested I go to you under the particular circumstances I found myself in. Wonderful service.

I googled for a doctor and found that this clinic was open late on a Saturday afternoon. I had been unwell since Monday evening with constant nausea, headaches and dizziness. When I hadn’t improved by Thursday I saw my GP who prescribed anti-nausea medication and rest. By Saturday lunchtime I felt worse and was sure that I must have an infection of some sort that needed antibiotics. When I arrived at the clinic I was told that there were no appointments available (website said walk ins welcome so I thought I might just have a long wait). When the Receptionist saw that I was disappointed, she asked what was wrong. When I explained and said I thought I needed a prescription, she quickly referred my to another frontline staff member who took my details and referred me to the nurse. After the nurse gathered information about my symptoms, she had me wait for a doctor to get further advice. The doctor I saw was wonderful. Personable, empathetic and thorough. I came out with my antibiotic scripts and felt such relief that I wouldn’t have to wait until Monday to get started and be on my way to feeling well again. Also relieved to be able to feel confident that I could return to work as I had already taken four sick days, which made me feel awful but was necessary. All staff encountered were lovely and I truly appreciated their professionalism, consideration and kindness. I would highly recommend this clinic. Thank you! 🙏