Customer service does not exist here. And if you are very lucky, you might even stumble across someone by the name of Maryanne. I tried finishing work early to return some faulty goods. Upon arrival, it was evident I was not there to purchase anything. I am greeted with someone greasing at me at the front entrance with a sigh mumbling "seriously" - Like I really enjoy the process of bringing back faulty goods.... To make things better, Maryanne pops over to "help" and directly asks "you do know we close in 10 minutes yeah?"..... I was taken aback. I also work in customer service - to say this was poor is an understatement. She then started to make the process really difficult for me saying that your receipt is not the right receipt. You need the completed receipt - yep never thought this was even a thing. There was a receipt with my full name written all over it, but its not the right one so it cant be processed - you need to call the other store you purchased from I am told. Another 10 minutes goes by and I finally get a hold of the special numbers for this return to be accepted, where shortly after I am asked if I want to purchase another one... nope. I just a working microwave. "Its over there" with her finger pointing into the direction where the microwaves are stored - yep I work here. Like I know exactly where the microwave I am looking for is located. After struggling for a few minutes trying to find the replacement, someone finally comes over to help me.... Return process - nearly there. I then carry the new one over and am given a new receipt about 5 minutes later. I wonder if this will be the "right" receipt should I encounter another issue - I pray to god its not. Ordeal finally over. I must say Dawn who seems to be working under Maryanne was lovely as she was at least nice to deal with, but as for Maryanne, the experience is night and day. I wish you luck should you decide to shop here because that will be my first and last time - thats for sure.

Big nice store. The staffs were very friendly and approachable and helpful. Plenty of car park.

Brought a New Oven 24/5 2022 Rang Glen Dimplex stayed on the phone half hour they cut me off. Rang The Good guys Taylors Lakes not picking up phone went down there they wrote a report rang me and said we haven't any body to fix your oven they put me on some other repairer came over to try to fix it still having problems. GLEN DIMPLEX and THE GOOD GUYS not good enough i will not come to this store Still waiting for the good guys to pick up our broken oven.

Next day delivery my @$$. Need to wait a month for delivery. Then after paying for installation via good guys home service, the installer asks for more cash, even though the terms and condition say the installation price is already over quoted to cover extras and to not pay the installer anything in person. But then when I ask for help good guys don't know what to do. So good guys have effectively taken my cash and delivered nothing in return

The worst Customer Service I faced ever in Australia that too in a big brand like The Good Guys, Taylors Lake ! First by the time we went there to buy a Microwave, a guy was serving other customer and he never returned. We approached another guy and he said I only serve customers for Computers and asked me to wait for another staff, didn't offer any sort of help or not even called out anyone for help. I then went to the Front Desk to ask for help and they said to wait and I said I've been waiting for 10 minutes already, then they call out the same guy who first served a customer and never returned. He walked passed us after sorting out few boxes and when we asked for help, he said sorry I am in admin role and won't be able to help you. I was like you just helped some other customer and not me , to which he said no I am an admin. I went to front desk again and they sent the same person who refused to help. I didn't want to buy from them but my friend needed the Microwave so he bought one and at the counter they just talking even while serving us. This store needs to totally replace all the staff. I understand sometimes they may be busy but not on the 01/12/2022 7.30 PM. Literally we were the only customers that time and had about 6 staff and none of them wanted to offer help.

First time review so disappointed. Staff didn’t serve me, staff happy to talk to themselves… finally a staff member approached me, then said they couldn’t help with kitchen appliances. Come back later or another day… disappointed as I was already sure what I wanted ready to buy. Whole kitchen. Now a bit bitter, so may head to E&S

Making fun of customers and laughing at them is so unprofessional. Also when the price drops by close to 40% within days of purchase, and your own sales people say it should be possible to get paid back the difference, then the store manager rejects this, then it is obvious to me that there is a discrimantory approach to whom you provide the decent service. So disgusting that you get told this is the policy, when everyone knows it has always been practiced in all respectful decent businesses to be nice to customers rather than be opportunistic, and make use of the fact that we were fooled into trusting a big name like The Good Guys. Shame on you! Unfortunately we had bought most of our home appliances from this store along the years - Never ever again.

Went there to pick 2 online order tablet. The lady serving me need massive training on customer service. Both tablet original box were opened. I asked her to give me unopened box and she instantly replied I will do refund for you. I asked to speak to her manager, manager was polite and helpful as he put my order on backorder. Will have to travel again. Hope the same lady will not be servicing me.

Extremely rude phone support. Canceled my order as they didn't want to source it from another store. Will now need to wait two weeks for my money back.

If I could give this place 0 I would. Brought a Hisense TV from these guys and after about a year we started having issues with the TV as it would turn on and off without reason and apps would crash. Called them 3 times and they told us someone will come out and have a look. Nobody came and we finally gave up and went in store and asked what is happening. We agreed that the TV would not be replaced and we are happy to add in extra money to upgrade and would return the faulty TV. New TV was ordered and after 1 month the TV was finally in stock and delivery was organised for this Monday. Two delivery drivers arrived at our home without the new TV and were asking for the faulty one. We declined as we wanted our new TV and they told us they would come back later in the afternoon. Nobody showed up to our home. After multiple calls someone told us oh there was a mix up and now delivery would have to be rebooked. We were told someone will call us and delivery will be on Tuesday. Nobody called us until Wednesday and we were told someone will be here today. Nobody showed up again to our home. We have been promised deliveries for 3 days in a row now and will be asking for a full refund if the TV does not arrive tomorrow. Absolute joke

Been shopping here at the Taylors lakes for so long Sales consultant by the name of Barry is one of the best . His customer service skills are impeccable and to say the least gives a honest and affordable opinion and makes shopping for new products a fulfilling experience. Best person who has ever sold to me at this store and makes me want to return on a weekly basis

Place is mediocre. Didn't seem particularly busy but were obviously too busy to even see if we wanted to buy anything. But don't be disheartened because we went somewhere else and they weren't interested in serving us either. I guess we don't look young or hip enough for the predominantly young staff.

Horrible customer service! The manager has the personality of a plant of geranium... I always try to support local business, but next time I am willing to travel to the other side of the city rather than support these baffoons!

I just went in to see if they could fix my food saver, as it wasn't vacuuming in properly. As it turns out, I've been using it wrong all the time. The guy help me go through the steps on using it properly. A bit suspicious still, I went home and tried it. Yep, I've been using it wrong. Thanks to the old man who helped me out with the issue. Issue with user, not product. :)

Don't ever shop here. The team here is incompetent and irresponsible. They will screw you over a dozen of emails and still not refund you.

This team helped me sort through a replacement computer for my son today they searched up the computer spoke to the replacement team contacted a store closer to my house and then let me know when it was all done. Amazing customer service huge shout out and thank you to the customer service and tech team. I cannot tell you how much you amazing response has meant to me. Thank-you

Apart from the lovely lady that served me at the register good luck waiting for any assistance on the shop floor. Waited patiently for a good 15-20mins for someone to free up to assist with products I wanted to purchase & crickets. Store wasn’t busy & had better chance at mopping the place than waiting to be served here!

Went there to buy coffee beans n tiny accessories, the cashier asked if I were served by floor staff to get a docket and pay here. I’m not gonna wait there for god knows how long to get served on floor, not for damn coffee beans where I can get and pay right away at supermarket. This is a joke! Large or high value items I understand, but not for miscellaneous goods.

In this $hit-show we are in, a big shout to our local Good Guys store at Watergardens. Mum and dads fridge packed it in, it took one phone call with Brodie there to get a few options, get advice, organise payment, and they were ready to deliver the following day, install everything and take the old fridge and all the packaging mess with them. Well done Brodie. Fabulous service. 👏👏👏

I have just purchased an oven, cooktop, dishwasher and rangehood from The Good Guys Taylors Lakes. I Actually went to call Rosenthal store as it is closer but I accidentally called this store and am glad I did! Barry was the staff member who looked after me and you could not ask for a better personality for a salesperson! He was friendly, humorous, professional and really looked after me having made several calls to him with questions and he even did some research into suitable products from my requested conditions. I Highly recommend this store purely based off my experience with Barry! Thanks agin mate. You are a CHAMPION! - Very happy customer

just to express my sincere gratitude for the staff members Dawn, Natalia and Dragana!! you guys are amazing !!!

I was wanting to get a copy of invoice for a previous purchase and served by Hayley at this store. She was rude and seemed to make up rules all of her own, for what reason confuses me. I'm not sure about other staff, but Hayley made it unnecessarily difficult and unpleasant.

I paid extra for their Concierge Service, but never received any vouchers as promised. When I followed up I was told to go onto the online chat for assistance. The online customer service was pretty much non existent with an agent that didn't want to try and resolve the issue, and didn't seem interested to help with this problem. This concierge program is not worth the money you spend, nor the time wasted when you have to contact their customer service team.

This one time I went to the good guys and I purchased a HP ENVY Inspire 7920e AIO Printer and it changed my life. I was previously going through severe depression and substance abuse issues, but upon stumbling upon this immaculately lavish and laviscious institution, it changed my life. I guess you could say that they really are the Good Guys.

Lovey staff and good service. They gave me a really good price for a laptop and then discounted it even further.

Been calling all day for an order that was scheduled to arrive Saturday. They picked up once, put us on hold for over 10 minutes with no answer (took us off hold for a few minutes so we could hear them having a casual conversation with eachother). This is an order over $600 and now we just want a refund. Absolutely the worst customer service my family and I have dealt with.

We ordered a product from this store and was expecting it to be delivered to the nominated address from 7am to 10am today, 9th July. However till 1.30pm, the driver has still not arrived. After calling and being transferred for a few times, finally we spoke to an admin officer, who told us the product would arrive in another hour! It is truly a terrible experience and very disappointing! I suggest everyone to think twice if you'd like to order a delivery from this store.

It would get 5 stars except that every time I try to return something that's faulty I get a hard time from the older short girl who thinks she knows everything even though I spent many years in major electrical. She is quite rude and doesn't do the store's reputation any good. Why they keep her on is beyond me.

Good products but customer service is 0 Got given a wrong sink, went back asked for what I paid for they said it wasn’t in stock they had to order it plus I had to pay more and I did. It would take 1 week then I came a week later now its 3 weeks I got heated up. Then they said we have 1 left in good guys narre warren was super keen to pick it up as we are renovating and cabinet maker needs it ASAP. Our kitchen is out. Went narre they said we haven’t had any in stock for a while drove over an hour for no reason. Plus they have not even ordered it as they could not find it on the system. Now I want my money back but that’s going to take 10 days to get it into my account lol Good guys need to look at firing and hiring new workers. Also I got turned back not to pay cash which I was okay with came few days later they accepted cash. Useless So decided to buy everything at Harvey Norman now since I had bad experience with you guys.

If I could give a 0 star review I would. I spoke on the phone to one of their store representatives if I remember correctly their name was Freddie. I received a black fridge that has a clear permanent stain from the sticker that was there and they persisted that it was just glue and would come off with a clean. I explained this was not the case and is damage to the paint from the sticker. The person said give it a few weeks to let it fade. of course this would mean I wouldn’t be able to return the product within the 7 days or whatever policy it is under. The worse and rudest retailer I have ever encountered that spoke over me when trying to explain. Never purchasing a product from here again.

Ethan was a pleasure to deal with in swapping my TV I purchased a couple weeks ago with a change of mind. Super easy to deal with and top service considering I hadn't purchased the original TV from this store.

My elderly mother bought an oven from this store. The service was great but once she paid for the oven things turned bad. They told us two weeks later to pick the oven up after she paid for delivery and installation. We got into an argument with a rude woman on the phone and we went to the store to show proof we paid.. That shut them up! When the guy eventually installed it, he couldnt even be bothered cutting the timber work by 5mm to make it fit and left the oven sticking by two inches. We called Good Guys and they have washed their hands of it.. Disgusting and rank amateur work.. AND IM BEING GENEROUS!

After dreading every time I have had to enter the Taylor’s Lakes store due to the lack of customer service and never having any help even though there are team members watching you look confused… My faith has been restored by a woman named Dawn! For the first time I was actually approached and didn’t have to approach someone, Dawn was not only warming and very funny she catered to our every need going above and beyond to help us. If I could give Dawn the 5 stars personally, I would!

I wasted my time totally ! The delivery services is horrible. My order didn’t come to the day and time scheduled, THE STAFF DO NOT ANSWER THE CALLS AND WHEN THEY DO IT THEY HANG UP THE CALLS, you cannot get a answer or solution, and they make you waste even more your time because I had to go to the store to get any information about my delivery. I DON’T RECOMMENDED THEM !

Placed a click and collect with this store. Daughter was hospitalised and I am her authorised carer. This store REFUSED to allow my husband with the same surname and address to come and pick up a $40 item. Talk about making a difficult situation worse. I was advised due to the fact it was a paypal purchase they couldn't allow another person to pickup, however she COULD cancel the order over the phone on the spot without even confirming any of my other details.

Great service and great workers. Knowledgeable in their field of work and know what appliances they sell and they never rip you off. Highly recommend this place. Delivery may take a while but that's all now due to covid and the amount of deliveries they have to make since it has increased.

Bought an LG TV 86 inch from watergarden , the sales guy called Broadie has done an amazing job and exceptional prices. There is no doubt the good guys are the best , but always customer service that brings customers back . And With Brodie Today , we'll definitely get all home appliances from this branch. . Good job guys .

The staff were friendly from the moment we entered.Gil who helped us find a fridge & washing machine was patient and sweet, had a laugh & doing business was easy and relaxed. Highly recommend going here.

We had a good experience purchasing our fridge from here. Jaz was very friendly. We had a few hiccups getting the fridge delivered that was outside of everyone's control. The staff were very switched on and rectified the issues quickly and professionally so I am very grateful to all the staff. Thank you

We came to find a new lap top today, Dominic was an extremely friendly and helpful salesman today, we recommend finding him in store at Taylor's Lakes VIC and talking to him. He was professional, knowledgeable and helpful with us. Thank you!

Was just served by Dominic. The man was a fantastic salesman and all round nice guy. Gave us a great deal and was extremely understanding in what we needed. Highly recommend.

We've had great customer service from Ethan, Hemal, Nidhi and their manager Reece. From helping us with the products to giving us great prices, it was a great experience. We will definitely come back to these salesmen as they value your time and don't handball you around if they don't earn much commission from the sale. 5 star service!

Recently I bought Bosch glass cooktop and It was short of supply everywhere in vic and preorder based. Wait time was more than 4 months . Nidhi has done exceptionally great job with following up every week with the suppliers prioritising the customer need and has been updating . Thanks a lot Nidhi for your great customer service.

I feel very let down and lied to. Ordered a fridge for my son in November, paid deposit, and ordered for delivery in January. No problems they said. Except in December when I go to finalise payment they say there is no fridge and don't know when they can get one. I was assured initially that they had one in stock. The care factor was 0. Noteven an apology.

Olivia is a wonderful employee. She helped direct me to the right person(tech) who was a friendly man but more interested in porting me to telstra than helping me with what I actually needed. Olivia then served me and followed up how I went with my querie. I told her I didn't really get much help and she apologised and told me that she could assist me and she did. The best thing she did for me was to ask, and be genuinely interested in helping me. Even though I couldnt find what I was looking for, I made other purchases because of her great customer service and warming smile. She is an asset.

Looking for coffee beans could not get an help even from front counter as she stuffed a chocolate in her mouth while serving me had to walk of and look for help elsewhere which I could not find. More training needed I think will take my business some where else.

Best customer service you can get. Rhys the store manager is amazing. A very intelligent young man that goes far and beyond of what's expected. The new clean store is a bonus. Keep up the great work.

An excellent experience. Salesperson Georgie A extremely helpful patiently providing information about the products and making our purchase decision easier. Wish there were more sales people like Georgie A in other retail stores.

Bought myself a dishwasher on friday and then came back on monday to buy fridge and another dishwasher for my dad. There was a sale over the weekend where all products were 15% off, and on sunday night i had major difficulty buying the fridge and second dishwasher due to the high customer volume online. When i went into store i spoke with the lovely Domenic and Ethan and they honoured the 15% discount we missed out on on friday AND gave us the best price they could for the fridge and second dishwasher we couldn’t buy online. We ended up getting a better price for everything by going into store than buying online through the sale! Safe to say we’ll be back for the rest of our appliances!

In the checkout area the one particular staff member was more interested to talk to a co worker then having good customer service skills.

As a lazy person who hates cleaning, I am totally in love with the Bissel Cross Wave Cordless Max! It vacuums and mops at the same time, cutting down the time spent keeping our hardwood floors looking amazing. Ive also used it on the tiles in the wet areas and it works fantastically well there too. Its really easy to use with the cleaning solution and I was horrified when I saw the water in the dirty chamber. Its great as the clean water and dirty water are kept separate and the self clean function takes care of the roller mop.I can do the whole house using the large area markings on the clean water compartment and the battery lasts the whole time too, about 30 minutes all up for me. Extremely satisfied and highly recommended 😃

Very good customer service from Andrew. He suggested us the best product and gave full explanation of the products. Very approachable and even managed to lower the price and give discounts despite being on sale. Would love to go there again for my future shopping if Andrew is there.

Good selection, and large store. Almost all of the staff was friendly, except for one, who repeatedly was passive aggressive to us, hence the 4 instead of my usual 5 stars. Overall, good store, would recommend visiting there.

Didn't buy anything today as I just browsing my next big fridge. It's always satisfying liaising with their very knowledgeable sales people. Kudos to them 👏

Absolutely no service, came in on a Saturday morning wanting to buy a new oven and cook top, waited 30 minutes and didn't even see anyone to approach to get some service let alone be I ng approached. Gave them the beneof the doubt went away for a coffee came back about 40 minutes thinking mYbe staff where running late or started a hour after store opened, waited another 20 minutes with same story didn't even see a staff member to approach for service

Good products with a good price. Very engaging salespeople who know their stuff.

Great range and prices, staff always friendly and helpful

The store was not busy but most staff avoid us to be walk around. However a guy from TV section, Brad came to our aid.So super thanks to him

No fuss great service, lovely staff.

We were served by Dawn initially by phone and then in person when we went down to the store. She was very accommodating. The store itself has a huge range of every appliance and is spacious. We will be visiting again in the near future.

The goodest guys

Absolutely amazing staff! We're attentive to our needs, especially during Covid19, and were extremely helpful! Would highly recommend this store, as well as the worker Michael.

rude customer service

Friendly sales and customer service

Helpful store

Very good

Like good guys and this place

Super friendly sales team with excellent product knowledge. Professional delivery team with a great attitude. I recommend this store everyone who wants great advice and great service. I wish I could give more stars!

Handy

Unprofessional customer service,there many other companies to spend your money

The cashier had no knowledge , including the girl sitting at the table behind the counter , except for customer service staffs. I’ll never come back to this store again.

Not bad. They try what they can do

There was hardly any staff to help, I had to look over the whole store to find one When I found one guy he was very nice and helpful

Ive just bought a washing machine from The Good Guys Watergardens.I am so Impressed with the young lady's customer service and knowledge of the washings machines and quick efficiency organising my order and delivery.I also was very happy with the delivery.The guys set my machine up and took my old one away.Much Appreciated Georgie and delivery guys.Thanks Again, Marianne Sunbury.? Hsbsbhs also brands

Do yourself a favour and ask for Barry. His customer service is just amazing!

They have some awesome sales and they will negotiate on price ad well. Don't be afraid to haggle. Know what others are selling their products for and compare. They will always meet and beat a competitors price. I always walk across the road and compare with JB hi fi.

Quick and easy.

Love this place, but runs on skeleton staff during high retail time such as Christmas lead up. Staff are friendly & helpful. Would recommend this store.

We visited this store twice in 6months and each time we have been assisted by Georgie. She is knowledgeable & helpful. Her customer service is by far, the best we have experienced for a very long time and is a true asset to Good Guys!

I have called the store twice this month and both times I have spoken to Dawn. She has been so lovely and helpful on both occasions! Thank you Dawn for your help, I really appreciate it!

Went onto to the store, when I was finally served the female sales person(didn't get her name, wish I did) was so rude. Worst customer service I have ever had!! She is definitely in the Wrong job! I ended up going to Harvey Norman and purchased what I wanted there.

Absolutely amazing customer service, this was the 4th place we had been to for the day, and it was the only one to listen to what we needed and give correct advise! Sunbury only offered help when we made accidental eye contact, then wanted to sell us something that wasn't in our scope and other shops didn't even ask if we wanted help. So we were super happy with the older lady's assistance (didn't get her name other than nanny unfortunately). Definitely recommend. Well worth the travel.

The Good Guys are not called that for nothing. The Good Guys Taylors Lakes VIC takes it to the next level with warm personal customer service. The moment I stepped into the shop, I was warmly welcomed and was given exactly what I was after (a toaster of specific colour). It was so quick, I asked for a coffee/nut/spices grinder too. The shop attendant was very helpful and quickly found me the best for my needs. All shopping took me 10 minutes! The cashier was smiling and very friendly too. I thanked both ladies saying that with lockdowns I felt depressed, but the ladies made my day! From now on Taylors Lakes shop is my favourite!❤

The good guys isn't good anymore! Long ago I came here and range of cameras and phones was good but no more. Customers service is good but they pay attention to one customer and 5 are waiting until that customer will be pleased enough. They will lose customers in such way! You can't spend hour for one customer until other will leave the shop! It isn't the way how business works! I even don't know why I need to go to this shop anymore!

Quiet Sunday afternoon and knew what we wanted. Waited over 30minutes just to be served so we could put in our order. Standing and it was extremely obvious we were waiting. Unfortunately senior management is NOT investing in staff and service.

Good range and helpful staff.

Absolutely horrible service, girl at counter with blonde hair that was square cut did not even want to find out if you have Humm in store even though I was told online that you do. Horrible horrible customer service and she needs to smile more

Purchased appliances recently fridge , microwave etc. I needed a fridge on the day and told the salesman. When making the payment just before closing time , the lady taking my payment says collection is around the back , however I can't get theses items now because I'm too late! I don't have a car so I want to arrange delivery... Well thats too hard too! This lady just wanted to push me out of the store. Doesn't tell me what I need to do about collecting my items the next day, I call today to have my items delivered and I need to go back to the store ??!! I can't pay the delivery fee over the phone no .. that would be easy ! I have to go back instore to settle my account FFS . Worst experience I've ever had , and I certainly wouldn't buy from them again. My family often make purchases at that store but I'll be telling them to make purchases with their competitor! Day 2 I haven't got my appliances yet !

Rude staff very unhelpful

Great range

They went out of their way to help us find what we wanted.

Customer service was good and reasonable prices

I contacted the store several times for some installation work, however I have never got a call back. It is frustrating to keep calling them, leaving your name and numbers and being told someone would call you back asap. I would avoid shipping there.

A great place to shop for all your needs and find what you want.

Pretty standard quick pleasant service

Minimal items, did not offer free delivery for our tv despite promotion, mediocre customer service minimal product knowledge.

Waited 45 minutes for some help after asking a couple of workers. No one came. One worker just stood at the computer , I told him I needed a couple of things and he still didn’t come so left after another 20 minutes. Going to another good guys to spend my money there. This has happened a few times so we won’t be going back. Very very poor service. Would give zero stars if I could.

today i came in to purchase some things for boxing day. the lady who served me i think her name was romasa, was very disrespectful towards me and had no customer service. i also noticed she was being rude to her coworkers around her they seemed like they were used to it. normally my experience with the good guys is amazing i personally think that this team member is the problem.

Bought a stem leaner before and was not working properly so went back for replacement or repair the lady at reception was very rude and don’t have any experience. Anyhow she said we gonna repair it but you will get it after 4 weeks because they will send to NSW for repair but the next day I got message from them that it’s repaired how come. This place used to be very good but now Owned by Indians. Very bad experience