Good range as always. At the counter there was one person on the till, and he was on the phone to a customer. There was 7 of us waiting in the queue. There was a lady (who I'm assuming is the supervisor/manager) with orange hair just floating around and on her phone and occasionally telling the guy who was absolutely swamped to do things. If you are the manager you're setting a poor example. After 10 minutes of waiting I got my items.

Two complaints, firstly they say on their website to call for price matching but when I pointed out a genuine competitors website here in Australia was advertising the same model of TV $300 cheaper the response was something to the effect of "They are known for selling equipment that has been repaired rather new so we won't match that price" That statement was rubbish and I said so, only to have the salesperson say "I don't have to listen to that kind of language". What kind of language? I didn't swear I said his statement was rubbish, if people can't accept any criticism of their work at all they should quit their job and go back to living in a nice safe bubble with their parents. The second complaint is to do with the lack of staff, I have gone into this shop at least four times over the past month or so and have ended up waiting up to 20 minutes before managing to get help from any of their sales assistants, even when you see them standing around doing nothing. It's worse than going to Bunnings and trying to find a staff member. I certainly won't be going back to any JB HiFi store in the future.

I asked for two different tws' they showed me one and when I asked about price match, the sales guy was giving a judging look. Basically they don't care about customers. If you ask something they'll just ask you to wait and will disappear (if you guys are reading this, get good employees). There are better JB stores, visit any except this.

Not very good experience. I bought a Power Bank here. The displayed and listed online price was different to the one staffs scanned at register. I then took a picture of the displayed price and showed another cashier. She, rather than admitting fault, reluctantly said changed the price for us.

So this JB store is a little weird. It's split up into different flagship stores specialising in different items and you will probably have to take the lift if you are looking for a product you can't find on one floor. It can make finding a product on your own a little annoying, but the staff are very happy to help you out.

Went here to buy a gift on black Friday, which was a men's garmin smart watch, you'd think given I spent $700 the man could be a little more friendly and offer me a bag for the box as well. No.. he didn't and he was extremely unfriendly. I don't know if he was just too tired given I was the first customer at 8am or if he's always that way, but it completely put me off. Customer service is such a big thing I feel and this store didn't have that at all. No one said hello when I came in or can I help you. Nothing. I would not recommend this store, unless all others are out of stock for what you need or its purely convenient to where you are.

I don’t usually review the stores that I purchase from but wanted to share that I had a terrible experience at JB hifi Elizabeth street. The staff who was attending us was extremely rude and clearly didn’t wanted to attend to us. We were buying an Iphone 15 pro max and had the rights to ask questions to which his responses were extremely rude

This is the one store where you ask a staff for recommendation on something within a certain budget and she just started recommending whatever was on the shelf in front of her and then be like “oh but even this is more expensive than $100 (my budget)…” - like what was that supposed to mean?? Really not appreciate that tone of the tomboyish lady. I know I was shopping with a budget but still, that’s so uncalled for All the other staff were fine

Great JB with everything from TV’s, sound and kitchen appliances. There is always in store bargains, especially with the TV’s. the service is first class and they are very willing to help and don’t forget to ask for the best price as they will often take a little off the asking price.

These stores have a wide range of products. The JB Hi-Fi claim 'Always Cheapest Prices' is a misnomer. They have some great deals but other than that the consumer has to do the hard work. Do your homework before visiting - JB relies on price matching to keep to their claim. If you can prove that a competitor has a lower price on the same item by presenting a copy of an ad or WebLink they'll better it by a smidgen.

Had a great deal long ago, bought a new vacuum, which was recommended by the staff (Scott w) great knowledge and explanation on machine. If you want good service look for this dude, best deals too.

Decent service but perhaps staff could be kept up to date about specials/vouchers a bit better. Had to ask them to provide a voucher that I was entitled to with my phone purchase as they were unaware.

Great customer service at Elizabeth St Melbourne....got my laptop serviced and also while shopping for accessories they make good suggestions to take care investment

Overall, I am deeply disappointed with the JB Hi-Fi customer service and warranty support provided by her Manager. Their lack of responsiveness, lengthy response times, and insistence on unnecessary requirements have left me feeling frustrated and dissatisfied. I would caution others to think twice before purchasing anything from a JB Hi-FI that fails to prioritize its customers' needs.

Got my iPhone 15 pro here. customer service is knowledgeable and the guy was great at his job and I understand he was just doing his job but the upselling here was intense. I was pretty clear that I just wanted the phone. A couple of suggestions, no problem, but it was relentless and endless. a little uncomfortable. but what can I say. A good salesman.

I don’t usually leave reviews but the customer service here was really amazing. Look for JORDAN as he really knows his stuff. The deals were explained clearly and we were given discounts for other items too. I wish I had bought more accessories and a power bank with the discount offered!! We got what we wanted and more.

Great service but you shall need to check the prices online as well for the product they are selling. Don't know why but they do errors while pricing things in shop. Lol. Great place to finda goods.

This place is highly efficient for my click and collect orders, and I've had multiple positive experiences here. The staff is generally helpful, but they can be challenging to reach during busy times. On May 12th, I visited for the new Zelda release, and the team managed the crowd exceptionally well. The lady who assisted me with my order was not only friendly and patient but went above and beyond to locate my order. She has pink hair, and I'd like to commend her if I can find out her name. As an update, some people are complaining about waiting for an hour on Zelda release day, but as someone with convention and fandom/merch sale experience, I can attest that waiting an hour is nothing compared to waiting seven hours for a tote bag.

Amazing customer service from staff and quality items. We also got a massively discounted item of the one thing we wanted to purchase just because of a recommendation/suggestion from a staff which made us leave the store happy and content.

Thanks to Dan for selling me an awesome new Sony TV last weekend during the sale, to replace the LG one you sold me in 2018!!

Can't speak highly enough of this store and in particular a man named Bradley. After organising a price match for me over the phone (he did everything for me), I went to the store and once again, Brad sorted everything out for me and 15 mins. later I walked out with a tv and an appreciation for the great customer service that I received. You're Man Brad.

Went in a year ago and the staff were so helpful and accommodating.. went back in today and it wasn't busy, but the staff seemed a bit too busy standing round idly... unapproachable and unwelcoming. When I did ask for assistance I was told what I was looking for wasn't in the store because they're a small store and can't have everything in stocks and what I was looking for was for a phone 2 years old. They could have offered other options to find what I was looking for, but didn't make any suggestions.

Fantastic customer service from Akash. He was very helpful, passionate, knowledgeable and took his time explaining about tvs to help us find the right one for us. We really appreciated the way he took time to get us the best price, being very conscious of our budget.

I had a fantastic experience with JB Hi-Fi's click and collect service, thanks to the exceptional service provided by the counter girl. She did a great job in assisting me promptly and efficiently. I appreciate her dedication and attention to detail. Overall, JB Hi-Fi's click and collect service exceeded my expectations.

Best place for gadgets and electronics. Click and collect is down the back of some sketchy alley. Luckily they’re only open during daylight hours so you’ll be robbed in broad daylight and are them coming.

Walked in today to buy some gifts for my work friends, and was surprised by the amazing service from Jordan! He was very relaxed and chill, yet stayed with me to answer all my questions and offered helpful thoughts between which models I should buy. Highly recommend asking for Jordan if you're ever at this store. Thank you Jordan! Made a simple visit, a wonderful one! 🙌🏼

The customer service is absolutely laughable terrible. My partner bought me a GoPro 9, with all the possible accessories - this was all recommended by this guy my partner bought it from (bought it on the 2/11). Turned out they have given us the wrong screen protector, as this was for the GoPro 8. I went in today and asked for the GoPro 9 screen protector. The customer service I have received, or better to say: there was no customer service, was absolutely horrible. They told me they could give me a refund for the wrong screen protector (which I think is not more then normal, as they have us the wrong one). Seems out there is no screen protector for the GoPro 9. When I mentioned how could they sell a GoPro to my partner and sell the wrong protector - the gentleman (tall, glasses, slim, dark hair) only said that the person who sold us the product wasn’t paying attention - that’s it. No other options were given to me. They have given my partner the wrong product, they don’t come with any other options and they won’t give me the refund as the product was purchased on my partners card. Which is ridiculous because partly of the purchase have been paid cash. Be mindful purchasing products here as the ‘customer service’ is horrible.

Good customer service. Mint hoodie staff was kind and respectful. When I went to other store their staff were ignorant and lacking customer service and said he have other customer to look after and walk off? with no support at all which was impolite and inconsiderately unprofessional so only wasted my time going around in that store to look for staff who could help me.😮‍💨 The adventure of looking for kind staff turned into a nightmare so I left that store with feeling upset and came to this 239 Elizabeth St JB Hi-Fi 🎉 FINALLY someone was able to assist me with what I wanted to buy!✨️

Visited the store to buy a new phone. Lisa helped me with my purchase. She was very friendly and helpful, walked away with everything I needed. The products were reasonably priced and there was a great range of choice.

One of the many JB Hi-Fis in the city. I went here to buy a Google Pixel 6 and a case for it. The employees were really kind and helpful and answered any questions I had without trouble. Unfortunately they didn't have the particular case I wanted in stock but they allowed me to pay for it in store and collect it in their Bourke street store close by. Overall, great service and a great place to buy the latest gadgets.

Shout out to Raj as my queries were resolved, everything was explained to me with clarity & i felt no pressure to purchase anything. He helped acquaint me with some great deals & shed some light on my tech queries while I learnt a few things. I am happy with my purchase & I am in awe of his awesome support all round! I did also interact with Chris & some other team members, including both security personnel. They were all great to chat with both in person & over the phone. One security guard also guided me to their google products very promptly while I was in store. I am looking forward to visiting again soon!

JB Hi Fi in Elizabeth street was the store I visited in the past week in order to purchase a television. I wish to acknowledge an outstanding customer service experience with an employee named from memory Scott. Going above and beyond does not even do justice to him. Excellent product knowledge and patience of a saint as I could not decide between 2 sizes. He then offered to bring both up from storeroom so I could decide on ease of taking on the tram. Then ingeniously creating a handle on box with packing tape which was so helpful. Such a kind and pleasant young man deserved of commendation not only from me but Management please take note!!

JB hi-fi as per usual. Did my shopping on line and walked in and found 3 staff members chatting as per usual had to interrupt them for my $3,732,40 sale. But then when I told them what I wanted they couldn't stop trying to help me and uosell to me .

Excellent customer service from Christine. Friendly, polite, patient, helpful and considerate of advising me on what was going to suit me best rather than the latest or most expensive product. Came away very satisfied with a great deal and a fun and enjoyable shopping experience. Will be back.

Plenty of stock as expected, good range of products and prices. I went for a very specific item so easy enough to get once I got someone to open the cabinet. Staff were helpful, although the person that served me on payment couldn't have been less interested if they'd tried, which was very disappointing to see as it slightly soured the experience of what should have been a regular transaction.

Knowledgeable, prompt and friendly service. Overall experience dropped down to 4 stars due to system problem, else was 5 star service. I came in to take up an in-store only offer. There was a decent number of staff on site. Most were busy but I quickly spotted someone available. I was pleased when Toby immediately knew what I was referring to, even quickly describing the process and the expected time to complete it. He very efficiently collected and prepared all the information he'd need to fulfill my request. Toby smiled the whole time and chatted during waiting times, even when the system delayed him. He set and managed my expectations very well. The ONLY reason I'm giving this experience 4 stars rather than 5 is because there was a computer system issue, out of Toby's control, which slowed down the process.