I should have read the reviews first. Clearly they have an issue with employees opening late and locking customers out early. I arrived on a Saturday night about 9:30pm. Sign on the door clearly says "open until 10", and a neon "OPEN" sign is blatantly lit up in the front window, but the door is locked. There's even a person inside behind the counter in plain sight on her cell phone refusing to open the door, waving at us as if to indicate "yes, I'm here, I'm just not interested in working right now. Amazing typical Miami attention to service. At least the owners name & phone number are on the door. Called & left a message. Smart money bets they won't do anything about it though. Left a description of my visit along with photos and video on Subway's Facebook page and got a reply from ownership and corporate promising to do better. Hoping they will.

I was killing time waiting to pickup my passport, so I hiked several miles and worked up a thirst (and a need to use the bathroom). I got into line and a black gentleman asked if I had change for a $50, as the clerk was refusing to take a fifty on a $20+ order. I said that I didn’t have any cash, but I offered to pay for the gentleman’s food (which had already been prepared). The female clerk appeared annoyed. I added a soda and bag of chips to the order and paid the $25 on my credit card. I then asked to use the bathroom, and the clerk told me it was out of order. Fair enough (even though there were two stalls, and it seemed a bit unlikely they would both be out of service). I sat down at a table to eat my chips and drink my soda. About 20 minutes later two older Hispanic women entered the store and asked this same clerk to use the bathroom. She promptly unlocked the men’s restroom for the one woman, and they both proceeded to use the facilities. The restroom had not been serviced between when I asked to use it and when she permitted the two older women to use it. I politely asked the clerk why she had refused me access to the facilities but allowed the women to use the restroom, and she fumbled through an improbable explanation about the facilities being out of service until 10:30. I will not speculate as to her motivations, but this case, but this conduct seems consistent with the very many other reviews left.

Bathrooms are out because she didn't have a key. Found out by another employee that she didn't want to Clean bathroom that's why employee said that. Plus their Ice machine wasn't working after I paid for food and drinks. Then she mentions she has no soup after paying for it! 🤦‍♂️

Pathetic service the person serving there was not even listening to the order he was making what ever he wanted. Felt as if he was being forced to work there. We had to tell him 4 times thats when he stoped packing our sub and added sauces. And then started making faces and rolling eyes. Worst service ever. Plus a huge rat just popped up from behind the counter and ran and hide below the refrigerator. Felt disgusted. Will never visit ever again not because of the rat but because of the servers attitude.

Really surprised to find out the store closes at 9PM despite its hours on door said 10PM. Ordered through Subway app and said ready for pick up then when coming over, the staff not open the door. Why the Subway app takes order and the store said ready to pick up but then shut door at 9:26PM? The lady waved at you and then disappeared leaving you at the door with your Subway app said your order is Ready for pick up!

I am NOT the type to leave negative reviews but the absolutely incompetent staff have completely butchered every order (more than three) I have placed through Postmates from this establishment. The place was filthy when I went in person, and the staff proceeded to have a five minute conversation in front of me before taking my order. No one in there washed their hands and scratched their heads with the same gloves they made the sandwiches. I hope the managers of this establishment check the reviews from time to time, because I am being completely sincere when I say that I have rarely received such poor service from any establishment in my entire life.

Come here on my lunch break. I don’t have a problem with the food but whoever is training the staff needs to have higher standards with performance. Young Spanish boy got multiple things wrong on order, didn’t care at all, and just rude. Staff need discipline and correction to perform well.

I was there today with my husband. The lady was very polite. There was no line and we could buy very fast. Our order was fresh and delicious. Thank you 😊.

Should be 0 stars but that’s not allowed. Went for sandwiches last night about 7 pm and were greeted to the server and a customer arguing about him overcharging for a replacement ingredient when subway was out of the original ingredient. The server was incredibly rude, didn’t even say hello or acknowledge our presence. He was making whatever he wanted. Added things we didn’t request and simply refused to add pickles!! He made faces, rolled his eyes and barely put any ingredients on the sandwich. Seems like every ingredient we asked to be added was coming directly out of his pocket. Sandwiches were decent in the end but easily the worst service I have received in any restaurant ever.

It’s seems to be a problem with the employees attitudes. It’s not the 1st time I’ve experienced negative attitudes especially from the male associate but it will be the last from this Subway!