1/5 S.LAMBERT 8 months ago on Google
My
experience
at
Marius
Restaurant
was
incredibly
disappointing.
I
ordered
a
simple
chocolate
milkshake,
but
the
waitress
seemed
completely
clueless
and
unprofessional.
A
couple
of
minutes
later,
she
returned
to
ask
me
in
a
silly
manner
if
I
wanted
to
change
to
a
chocolate
dessert,
completely
ignoring
my
request
for
a
drink.
It
was
both
frustrating
and
disrespectful.
To
make
matters
worse,
when
I
reiterated
that
I
wanted
a
beverage,
she
suggested
I
get
coffee
with
it.
Coffee
at
6
pm?
Seriously?
During
the
summer,
people
crave
cold
and
refreshing
drinks,
not
hot
coffee.
The
lack
of
understanding
of
basic
customer
preferences
was
shocking.
If
the
restaurant
had
run
out
of
chocolate
milkshakes,
the
least
they
could
have
done
was
offer
a
variety
of
other
cold
beverages
like
fresh
fruit
juices,
iced
tea,
or
even
lemonade.
But
their
inability
to
accommodate
such
a
simple
request
left
a
bad
taste
in
my
mouth,
figuratively
speaking.
To
their
credit,
I'll
begrudgingly
admit
that
suggesting
ice
cream
as
an
alternative
was
almost
a
saving
grace.
However,
this
lone
glimmer
of
reason
didn't
even
begin
to
compensate
for
the
rest
of
the
farcical
circus
that
unfolded.
The
utter
lack
of
professionalism
displayed
by
the
waitress
has
successfully
dissuaded
me
from
ever
stepping
foot
in
Marius
Restaurant
again.
But
wait,
there's
more!
When
I
thought
things
couldn't
possibly
get
worse,
I
decided
to
share
my
concerns
with
the
manager.
In
a
truly
remarkable
display
of
arrogance,
the
manager's
response
to
negative
reviews
was
practically
a
masterclass
in
how
not
to
handle
customer
feedback.
Instead
of
acknowledging
their
shortcomings
and
demonstrating
a
shred
of
accountability,
they
opted
for
defensiveness
and
excuses.
It
was
abundantly
clear
that
constructive
criticism
was
a
foreign
concept
to
them.
To
sum
it
up,
my
advice
to
anyone
considering
Marius
Restaurant
for
a
dining
experience
is
simple:
run,
don't
walk,
in
the
opposite
direction.
If
you're
seeking
even
a
modicum
of
customer
service
competence,
this
is
not
the
place
for
you.
From
clueless
waitstaff
to
an
obnoxious
manager,
Marius
Restaurant
has
mastered
the
art
of
disappointing
and
frustrating
its
patrons.
Spare
yourself
the
headache
and
explore
other
dining
options
–
you
deserve
better
than
this
amateur
hour.
3 people found this review helpful 👍