I’m writing this review for my sister because doesn’t like leaving negative reviews for no one. But I think it’s important to let others know, how important matters are handled at this hotel. We booked two rooms on 6/24-6/26 for my sisters wedding. Everything was good at the hotel, until we checked out. I told my husband I forgot a card in there and he went back and the woman at the front desk was rude about allowing him back in. Now my sister had already left before us. Later in the afternoon while at home she was unpacking and repacking because she was leaving to her honeymoon the next day, she noticed her black sleeve with her documents was not there. She went to ask me and we started looking for it everywhere. By now it was 4-5 in the afternoon so when she called the hotel they told her front desk told her housekeeping had left. So she called back Monday front desk woman told she would make a note of it, because housekeeping was not in yet. Whoever took her calls never made a note of it, never advised their manager that missing items were reported missing from room 133. So mind you no one got back to her. She returned Fri and spoke to the manager Cindy, she told her no note was made and she would call back because she didn’t know if housekeeping was there. She did call her back only to say, she would have to call her back on sat. Now sat arrives she does call her, only to say nothing was found. I understand they trust their employees but you really think they will turn something in when 5 days have passed since the items were reported?! I don’t think so. So at this hotel that is not cheap to stay at all they could say is they trust their employees after a lot of days have passed by, and the front desk employees don’t do their job right. No notes was made of this. They robbed my sister’s birth certificate social security cards for her and her husband and a gold blue key necklace which she doesn’t care for it. But her documents she does. And all she got is a sorry!!! Unacceptable.

I’ve stayed at multiple Hilton hotels including Hilton Garden Inn before as a diamond member. This hotel is the worst. First, the duvet cover is much smaller than the duvet itself (king duvet and queen/full cover??). It means you’ll sleep under the duvet that’s not washed and that’s slept by previous guests. Second, the pillows are worn out badly. We requested to get new ones, and they gave us one that’s even worse and we had to ask again. Both these two times they gave us pillows without covers and we had to change the covers ourselves. Imagine we have to touch the dirty pillow inserts that even have blood dots on them. Third, most of the front desk girls are poker face. They’re super cold and don’t seem to like their job. Except for one girl who said she just joined a couple of weeks ago and a guy seems friendly. We stayed here for a couple of days. The room service lady came to clean, but did not replace any of the shower essentials. Luckily I always bring my own shower stuffs just in case I don’t like the ones offered by hotel. I just don’t want to ask the front desk girls again to get me new shampoo. AND, there is minimum sound insulation here. You can clearly hear what people in the hallway are talking. I just can’t imagine how a Hilton hotel with 4-star reviews is like this. I come to LA a lot. But I’ll never book this hotel again.

Rooms are nice and clean. The showers were also clean and seemed pretty new along with the rest of fhe room. I think the rooms were remodeled because the whole style of the rooms is different than the lobby area and hallways. nothing wrong though since the whole building inside and out is nice and very well kept. I would definitely stay here again.

We came from out of town and checked-in maybe after 11p. After we ate our take-out, I went to the bathroom with the intention to shower. It seemed like house keeping didn’t mop after the previous guest because there were old, clear stains on a few of the tiles inside and outside of the bathrooms. I called front desk and they offered to switch me immediately, which I was grateful for. They also offered free breakfast for the duration of my stay, which was nice, but unfortunately it didn’t really make my experience any more positive. The reason being that we were assigned to another dirty room. This time I actually took pictures. It’s late into the night so we’ve decided to just accept that this is a dirty hotel. We don’t believe the other rooms here will be any cleaner and also don’t want to come across as “needy” guests. I have stayed at Hilton hotels multiple times before so it’s sad that this location missed so many marks.

I usually don’t leave reviews but they are so helpful when looking for a safe, clean and welcoming hotel. This is the best hotel experience I’ve had. I travel frequently and finding a good hotel is so valuable. It is so clean and beautiful. Parking was available & convenient. From the moment you walk into the lobby and front desk, it is beautiful and clean. The cleanliness of this place is the best thing on top of the courteous and professional service. Our rooms were clean and everything from the shower to light to tv were working perfectly. I have often stayed at hotels where odors can be very distracting because of lingering smoke or cleaning solutions, not here . It smelled so clean and it was free of any distracting smells. Also no noise disturbances, helped to get good sleep. Definitely staying here again, keep up the amazing service and environment

Hotel was very clean. The staff was very attentive and easy to approach. The room was very clean. Gym was clean and adequate for size of hotel. The pool was very nice everything looked very well-kept. Only thing I wish was there was more to do around the hotel. I was visiting during a revamping of the golf I was not able to use the course.

Rooms: If you are looking for a quiet room, I recommend the 3rd floor, preferably the rooms that are far from the elevator, have a laundry room, a pool. They have continental breakfast, if it is the first time you come to have breakfast, ask for a menu to have a faster service, A quiet place without much noise around the property, if you are looking for tranquility and good service, this is the place.

Overall clean place. The rooms were nice and the bed was comfortable. Customer Service was exceptional. Hate to be that guy however the location was great and I did not see one homeless person in the vicinity. This means the outside was clean. Side note, I don't have issues with homeless people. Just for this review I added it in case someone is looking for a location that is clean overall. Let's be real it's L.A. and if you've been there you know what I mean.

We had a last minute change to our hotel and found this one! The reviews helped us decide so thanks to those who came before us. Check in was seamless, friendly staff. Location is beautiful and has secure and FREE parking. Whenever we needed anything c we just called front desk and they brought it to us. We will be back again!

The Hotel staff is great. Room is nice but, I do noticed the carpet is in desperate need of cleaning. I couldn't walk bare feet in my hotel room or the bottom of my feet will get dirty. Everything else in the room is fine. I also work remotely so having plenty of wall and USB sockets is a plus.

I've stayed here tree times over the past couple of months. I have found this location to be one of the best Hilton hotels in the LA area. It is found in the middle of a golf course, on-top of a hill. It is a perfect location to get away from the busy streets and freeways. There is ample outdoor seating both in the rear and at the pool area. There is a perfectly hot, hot tub, a great swimming pool, outdoor fire pit. The on-site restaurant does have a limited menu, but the food comes out very quickly and tastes good. Bar was good with plenty of options to drink. I didn't use the breakfast, so I cannot comment on that. The hotel room itself is very large and modern. Lots of areas to plug in your electronics. A nice open room and washroom. The sliding glass shower doors are a very nice touch. There is a giant TV with a huge variety of TV stations to choose from. The air conditioning is perfect when cooling you down from the heat wave that rolled through. The biggest complaint is the parking. If you don't get there early, you do have a walk to get to the front door. I will stay here again as soon as I can. Edit to add: I've now stayed here 5 times so far in 2023. I'm hoping to add more. This is a diamond in the rough for California.

Needed a hotel close to downtown Los Angeles for an event. This hotel is like new with large rooms on the golf course which is currently being renovated until December 2024. They have a restaurant in the lobby where we had breakfast, if your a Hilton Honors gold member you get a $10 F&B credit pp. it was a standard small buffet or they have a menu of items made to order. Staff was courteous and friendly.

First expressions: this hotel looks newly built and modern, interior and outdoor spaces are inviting and clean. Our room was clean, cleanliness wise I didn't have any problems. However, you should not expect anything else. The room does not have anything extra. And by anything I mean there is not even a do not disturb sign, no slippers etc. Water pressure in the shower is non existent (floor 3). No water bottles as a welcome gift. Breakfast was decent but even a slice of bread is not provided with an order of food and we were told it is 5$. Room service comes at 9am for some reason? If you don't plan to leave very early in the night, expect to miss it. Though the cleaning staff was kind enough to come back at a later time, after lunch.

Pros: Great hotel for the area. Safe, which was my biggest concern being east LA, it was safe and staff is always around on the grounds. The staff was very helpful, and very accommodating. I got the single king golf view. Very nice and clean room. Easy to navigate building. Decent restaurant, bar, and coffee bar. It is a smoke free campus/grounds, but if cigars are your thing, I found a non-advertised smoking section outside with seating in-between the hotel and the golf club area by the green. Food was affordable and their amenities shop had everything from candy, soda, to medicine. Cons: you can hear other rooms sometimes. The parking was very limited and they have a club next door with several special events going on, making the parking even more limited. (I didnt hear the club at all) The water pressure was less than desirable making showering not very enjoyable. That was my biggest complaint with the room, the water pressure and it didn't get as hot as I'd like even at max temperature. Conclusion: Overall a good experience and safety was my top priority given the area, and it fit the bill perfectly, thats why I paid more compared to other hotels in the area. Staff was great and the maids hooked me up with coffee pods, as there's a kuerig in the rooms. Oh and if you're using Google to price watch....its not accurate, for the money, its still good, but I paid ~250 a night for a weekend. Not the "147" listed on Google. You will find much cheaper around the area but not very safe or luxurious. This was a little secluded corner, hidden gem, amongst the golf course on a hill and safety and security was top notch. One night I was there, the nightclub next door had a raging costume party, which is fine, and about 10 Montebello cops were there keeping it in check and orderly, which was nice, and didn't bother me at all. Very satisfied with the whole operation there.

Very easy to get here and the service is friendly and accommodating and as soon as you walk in the room you can tell how clean the room is and feels clean. I would definitely stay here again and recommend it! 👌

We were there for a wedding next to property. The front desk staff was not very welcoming; they were cold and distant. The hotel is nice with good food at the restuarant. The other staff were fantastic and the room very comfortable. Only wish they had a soaking tub in room.

Love the location and the service. Great team lead by Carlos, the supervisor, and Maya at the front desk. Very friendly! House keeping staff greet each morning with smiles and happy greetings, great for starting the day. Plenty of doggie areas and the golf course offers great views. Easy on and off feeeways and near lots of shopping! Love it! I keep returning and have never been disappointed.

The night we stayed in they had party running nearby in the complex that still plays extreme loud sound past midnight. The sound proof is bad and we could also hear people talking really loud in the hallway too. It seems like the whole complex (two hotels, the party, golf courts) are all managed by Hilton. Would not recommend if you are just a tourist and want somewhere actually quiet to sleep after an exhausting day

I stayed here for a staycation for 3 days last month with my nephew and I have to say, this is one of the best hotels I have stayed at. The room was spacious and clean, the beds were comfortable and I was on the first floor so everything was easily accessible. They even have a little snack store where you can purchase chips, sandwiches, candy and or beer and take it to eat/drink at the pool. The pool and hot tub were great also! My only complaint is the in house restaurant, I think their menu should have a little bit more of a variety of foods and also perhaps a child menu. You can never go wrong with some chicken nuggets and mac and cheese! Lol Other than that, I can't wait to visit again soon!

I had a rather long stay of five nights, however the hotel breakfast was pretty bad. We had to pay extra for the breakfast not even including the individual meal to order. My sister wanted some cereal also so got that, but the staff charged two times it should have been. Housekeeping is weirdly only every five days, and had to ask for extra housekeeping which was rather inconvenient. It was a weird hotel imo and definitely was not worth the breakfast, but thanks

If you're looking for a stay in LA but away from traffic this is a quiet place that gives you a sense of tranquility. The rooms are nicely kept and updated. Great stay for a business trip nice pool to bring kids too

I gave it an overall 3 stars because of their parking or lack thereof. They have a tiny lot so you end up parking on a street or in a lot across the street and competing for spaces with the event center next door. Will not be staying here again. Their "restaurant" had a very limited menu as well.

My room wasn't super clean. I found a sock in the closet. The matress cover was dirty under the sheets. Also the blankets were super thin. I also was given different policies on where I could have my dog. For breakfast area someone at front desk said no dogs allowed and didn't let me know about the outside patio until i asked. Someone in the front desk told my family members that dogs were okay. So it was a bit confusing so i avoided eating breakfast in the hotel as it was confusing. Check in and out was easy. Nice place to take my dog walking. Designated potty area behind the hotel had grass paint /dust that stained my dogs paw and shoes. I feel like they should have told us that or provided some wipes or cleaning area. I asked for forks and cutlery as some were missing and the front desk employee (oscar i think) didnt bother to check he just stated that if they werent visible then we were out and returned to his mobile device. Yet the hotel is selling microwaveable dishes to guests and expect us to eat with our hands? Very upsetting. Lobby was nice and parking was plentiful. View from room is dead painted grass but we were in a drought so its not uncommon. I didn't report these issues as I had other priorities at the time but maybe they could have fixed it? I arrived to my room at 9-10pm so didnt feel like getting a new room and deal with the utensils issue. Gave it 3 instead of two stars for the nice grass area by the monument to exercise my dog plus clean bathroom.

The rooms seemed a little small compared to other Hiltons. Everything was clean and the staff are very friendly and professional.

Room was very nice and spacious. Breakfast and parking included (but breakfast staff ask for tips). Breakfast was not buffet and we can only order one dish, so I couldn’t have both bacon and cereal without paying extra. Parking near the entrance was very limited. Most guests have to park a little further, which is not much walking but inconvenient for luggages. Location was not great but you can’t get any better without paying a lot more

All staff members are incredible! Thank you so much for your kindness and professionalism. The hotel is super clean and everything is super well organized.

I very much enjoyed my stay at this hotel. My room was super clean, modern. & had nice views. Hotel staff was welcoming as well. I would definitely stay here again.

We stayed overnight on our way up from San Diego in order to fly out of LAX. First off, the location: it is in a golf course, so during the night, it is incredibly quiet and peaceful. You cannot hear anything! Our room (a 1 king bed room) was well-appointed, with a door on the bathroom (not a barn door as you may find in some other hotels) and had a glass-and-tile shower. The staff was very helpful and friendly as well. The front desk even texted me to follow up shortly after we checked in to see if there was anything they could do for us and if the room was satisfactory. I would definitely consider staying here again. It cannot be said enough how quiet the location is. If road noise and traffic bothers you, this is the hotel for you to get away from all of that for a restful sleep.

We loved the hotel. Everything was great. From the room, to the service from the front desk and etc. I will recommend this hotel to friends and family.

Stayed in June 2021. Very clean rooms and the ladies helping with breakfast were nice and efficient. The pool was supposed to be heated but it was not. The jacuzzi was blocked off but there were people still using it and splashing all over the place. Hotel staff walked by several times and didn’t tell them anything.

Very friendly awesome staff, They were actually super cool. Room was excellent, very clean, newly styled and the view of the golf course was gorgeous.. I would definitely come back if needed. Thank you guys for all accomodations!

Terrible service, do not come here if you are under 35 yrs old .. They only want the white older & asian folks . I requested room to be cleaned everyday and they did NOT do so because it seemed they didnt like us . The lazy old porter didnt clean the garbage change the towels nothing he was just sitting around in the hallway like a weirdo . Worst hotel i have ever stayed at . They also charged me 100$ for a “smoking fee” because they found medical marijuana bags in the garbage that they never changed …. & i am legally allowed to carry medical marijuana on me for medical reasons I will not disclose… food was TERRIBLE pool was dirty & sheets were dirty we only stayed in the room to sleep . Definitely much better hotels around , i would never recommend this one .

Great dining experience! Superb cuisine, great location and friendly staff! Five stars!!

This Hilton property is Excellent! The customer service is Awesome from the time you walk through the doors. The room we stayed in was nice. The hotel lobby and dining area is inviting. There is plenty of parking (across the street in front of the golf course) . The hotel access is easy. You will enjoy your stay here. I have photos I wanted to add but I am not able to figure out how to post them for your viewing.

Had a great 3-night stay here. The area is tucked in from busy streets and next to a golf course. Felt very safe. Room (especially the bathroom) was not very spacious, but clean with modern decor. I appreciated glass-enclosed shower and the long desk. Parking is free. Within walking distance there is a small park with a monument. Would definitely be back again.

From the time I arrived and checked in Oscar at the front desk was professional and knowledgeable. He explained the charges and asked my preference on floor I would like to stay. The Hotel and property were wonderful and relaxing. The room was great, clean well maintained and comfortable. Oscar even checked on me to make sure I was happy with the room and also if I needed anything during my stay. Great customer service from him and the entire staff. I will definitely be back for sure. Great stay and trip for sure and it was due to the stay, location and service 👍

Lack of professionalism in regards to house keeping. Did not replenish the coffee, creamer, & bottled water. Threw away my brand new prescription medication, then had the nerve to lie about doing it. That is what really got to me , why lie about making a mistake, you would show a lot more character if you owned up to it, apologized & were honest. Would make a better employee that is for sure. Daily I would tip $ 10 dollars on the bed, after a day or two I thought they were not deserving of it. I thought that would get me an extra coffee or two, some flavored creamer, water, etc.. Nope.. a couple of times it was left not wiped & not replenished. Not vacuuming everyday also. That is it on a shoestring , lack of professionalism. There needs to be some type of training. Regards, Paul Kalpakoff

Visited this hotel for the National Boxing Hall of Fame induction ceremony this April 2022. It was an awesome time! Great lodging, meeting and event space. The staff were really nice and welcoming. Rooms are spacious We will definitely visit again.

Everything excellent as come to expect from Hilton Garden Inn. The bed and TV are fantastic, bed is firm and tv is big. Great views of golf course. Common areas are fantastic as well. Location might not be prime real estate but the actual hotel is in a very secure w guard gate area. Rooms are ample w walk in shower. Ironing kit and mini fridge, coffee maker and microwave in room. Staff is friendly and helpful.

This is the third hotel I stayed in LA and it was the best. Really nothing to complain, except the beds were a bit to hard for me but completely fine and usable. The hotel is super quite and I felt very safe. Staff was friendly, rooms were really huge and clean. I would absolutely come back again here next time in LA.

Great location. Parking included. Room was spacious & clean. Bed was comfortable (not the best but good for a hotel). Staff was helpful and very attentive. I requested more pillows and another blanket for the room, and they promptly brought them up! Bathroom has a standing shower and separate tub! It was so nice and the finishes in the room seemed to have been updated. You can tell it was an old hotel that they updated but was nicer than others. And they have an outdoor pool with a hot tub! Closing for the pool is 10pm each night. There is a restaurant and bar in the lobby of the hotel. It was convenient to stop here for drinks or food. Also they have a small kiosk assortment of snacks from their little market in the lobby. Yes the prices are based for convenience but not outrageous.

This hotel was clean and the staff was very polite. I left my phone charger in the room, and I had no trouble getting it back. The fire alarms went off in the middle of the night and the staff left a letter of apology in the morning. My only criticism is that the keurig in my room had water in the reservoir from a previous guest. Other than that, I had a good stay and will visit again.

I chose this hotel because I was in town for an event at the Quiet Cannon venue that was located right next-door. I was actually pleasantly surprised how close it was. I had called before arriving to make sure I was able to get an early check in and the girl I spoke to said yes it shouldn’t be a problem especially since I was still about two hours out from being there but upon arrival, I was told my room was not ready and they put me in a different room which normally I wouldn’t mind but I was ultimately charged for that difference. I had originally booked a king bed room and they put me in a double room. Upon checking out, I brought this to the staffs attention and the girl at the front desk immediately fixed it once I explained to her. Also, about three hours after checking in, I had left the hotel to go shopping and a staff member called me saying that I still had things in my room and they were wondering why since I was supposed to have checked out that day. When I told him that I had only checked IN that day, he said that their system was glitchy and they were having issues which made me a little uncomfortable knowing that staff members were just going in and out of rooms, without the guest’s knowledge. I also had an issue with guests staying next to me being extremely loud at 1am which hotel staffed immediately addressed and rectified for me which my jet lagged, long day ahead of me tomorrow body was extremely grateful for. The hotel itself was very clean and beautifully presented. The staff were professional and friendly. I probably won’t ever have a reason to stay at this location again just because it was very specific why I stayed there to begin with, but it was also my first experience at a Hilton hotel (I know, I know) and I think I might just stick with ol’ trusty Holiday Inn from now on.

Good front desk service, beautiful environment, comfortable room, but poor cleaning service, don't get me wrong, I mean the housekeeper not the cleanliness of the room. When I was in the hotel I was sleeping in the room till 12 pm since that's the deadline of the hotel to check out the room. During that period till 12 pm, the housekeeper kept rushing me that she had to clean the room and told me to checkout or leave the room quickly. At first, I completely understood why she had to rush me. However, she rushed me multiple times at 7am, 9am , 11am, and the time I was about to leave at 11:40am. This was extremely unreasonable and made me start the day with horrible people. Just saying, I hope the next time I visit, the service can be improved.

Shower had no water, tried to get this issue resolved and switch rooms… of course no other rooms available and issue couldn’t be resolved without sending a technician to the room. Timeframe on how long this would take was unknown as well. View from the room was on a dirt lot / construction site. The lady behind the desk was polite and sweet, her coworker that apparently had to get involved into the conversation was a rude…. Anyway, I do not recommend this hotel at all. I travel monthly for work, I will NEVER stay at any Hilton again. Rooms don’t look better then any holiday inn for a lot more money. Disappointing experience

Beds were super comfy, everything was well appointed, rooms were clean. Parking was free, but the exact same breakfast that was free at the Hilton Garden Inn we stayed at in AZ was paid at the Montebello location. We could hear the customer above us stomping around at 3am, but other than that, the rooms were relatively soundproofed. The only other downside is that the lot near the entrance is very small with most spaces being handicap and electric vehicle spaces, so you have to park in a separate lot across the street, however it is not a huge deal as they had very active security patrol! Would recommend this location and hotel.