Alamo Rent A Car image

Alamo Rent A Car

Car rental agency

😠 The worst car company in the entire world. We traveled on vacation to Uruguay for 1 week and rented a car. First of all, very expensive, and when they gave us the car it is not even close to the car that is in the photo. They give you a very small car. The car was failing and I called to see what... People often mention service, told, cars, dollars, Excellent, attention, atenci, company, servicio, Montevideo,


Address

Nicaragua 1144, esquina Rondeau, 11800 Montevideo, Departamento de Montevideo, Uruguay

Website

www.alamouruguay.com

Contact

+598 2924 3225

Rating on Google Maps

4.00 (75 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: (Carnival), 9 am to 6 pm, Hours might differ
  • Tuesday: (Carnival), 9 am to 6 pm, Hours might differ
  • Wednesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (15) told (9) cars (9) dollars (8) Excellent (8) attention (8) atenci (8) company (7) servicio (7) Montevideo (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mario C. 4 years ago on Google • 304 reviews
    I DO NOT RECOMMEND THEM. THEY SCAM WITH THE PRICES. The way they abuse the rates is terrible. I rented for a weekend in August for 90 dollars and now, since it is high season, they are asking me for 359 dollars for a weekend and the salesperson told me that all rental companies have that rate. Obviously he wanted to scam me when I told him that I needed it urgently to transport some very elderly people. I went to Rentacar and they charged me 190 dollars including insurance and the car is much better so I am very happy to have left Álamo and I suggest the same to the colleagues I have recommended.
    3 people found this review helpful 👍

  • 1/5 roberto g. 5 years ago on Google
    (Translated by Google) The truth is a company of that name directed by a person who does not know how to handle anything, you talk to him and you realize that when there is money, any clown is a director. The old cars, the employees row as they can, very badly advised the director and no idea of ​​the item. A BOCHORNO FOR A COMPANY THAT IS RECOGNIZED, IN URUGUAY SOMETHING NOT TO CONCURRATE (Original) La verdad una empresa de ese nombre dirigida por una persona que no sabe manejar nada, hablas con el y te das cuenta que cuando hay dinero cualquier payaso es director. Los autos viejos, los empleados la reman como pueden, muy mal asesorado el director y ni idea del rubro. UN BOCHORNO PARA EMPRESA TAN RECONOCIDA, EN URUGUAY ALGO PARA NO CONCURRIR
    5 people found this review helpful 👍

  • 1/5 Juan Carlos N. 7 years ago on Google
    (Translated by Google) rent by contract on the internet a trend or similar goal that I withdraw from the port of montevideo at 10am, they gave me a car all vatured Chinese with smooth tires, punctured help after claiming about 2 hours they told me that they are going to give me a goal but I was going to look for him near the airport of Carrazco where they have the office and the garage, since I was not the person who assigned me the car I had to wait for him inside the office only since the only staff that was there was to look for him, when returning to my maximum disappointment m, and I assign another Chinese equal a bit newer I went at 16hs with that car ,,, but of terror I lived by choosing that company (Original) alquiler por contrato en internet un gol trend o similar que retirada del puerto de montevideo a las 10am , me dieron un auto todo vaqueteado chino con gomas lisas ,auxilio pinchado luego de reclamar unas 2 horas me dijeron que me ivan a dar un gol pero si iba a buscarlo a las cercanías del aeropuerto de carrazco donde tienen las oficina y el garage , como no estaba la persona que me asignaba el auto tuve que esperarlo dentro de la oficina solo ya que el único personal que había fue a buscarlo , al regresar para mi máxima desilucion m,e asigno otro igual chino un poco mas nuevo me fue a las 16hs con ese auto ,,, pero de terror lo vivido por elegir esa empresa
    5 people found this review helpful 👍

  • 4/5 Daniel A. 6 years ago on Google • 74 reviews
    We were well looked after at the airport, initially they wanted to charge us 4000 dollars as a deposit, but I opened the email and saw that the correct amount was 1200 dollars. So take the hiring email. For the rest, everything went well.
    2 people found this review helpful 👍

  • 1/5 Alex A. 7 years ago on Google • 41 reviews
    Rented a VW Van and was given an unbelievable terrible Chinese weird Kombi style thing. They do not have store on the airpot but don't advise that during the reservation. They send an agent and charge 60 dollars extra. Terrible experience
    2 people found this review helpful 👍

  • 4/5 Lucian A. 5 years ago on Google • 136 reviews
    Good and friendly service while in Uruguay. They were flexible and accommodating to meet my car rental requirements on adequate budget.
    1 person found this review helpful 👍

  • 1/5 nicolas f. 2 years ago on Google • 4 reviews
    SCAMMERS! To begin with, they give you cars with more than 150 thousand kilometers and they rent them to you at the price as if it were a zero kilometer. They gave me the car without a battery, the car had everything broken in the lower part that covers the engine and they never showed it to me in the inspection before delivering it. They fixed the entire car and charged me for it. They shit on others and worse on those who are their clients.
    2 people found this review helpful 👍

  • 5/5 Jose G. 6 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio
    2 people found this review helpful 👍

  • 1/5 Carlos s. 4 years ago on Google
    (Translated by Google) A shame, I don't know where they came from, but I change everything and it's unfortunate for a company of that name. Something for those responsible in the US to see, IF I HAD LESS STAR I WOULD PUT (Original) Un bochorno, no se de donde salieron, pero cambio todo y es lamentable para una empresa de ese nombre. Algo para que vean los responsables en USA, SI HUBIERA MENOS ESTRELLA LE PONDRIA
    2 people found this review helpful 👍

  • 1/5 Dayse Alves D. 8 years ago on Google
    (Translated by Google) I'm an old car stalled q hj in Montevideo came to assistance and were coming change in my Hotel. E p my surprise I received a call asking q could lead neo airport p be evaluated . An absurd !!!! (Original) Estou com um carro velho q enguiçou hj em Montevideu veio a assistência e ficaram de vir trocar no meu Hotel. E p minha surpresa recebi um telefonema pedindo qe levassem neo aeroporto p ser avaliado . Um absurdo!!!!
    1 person found this review helpful 👍

  • 5/5 Luis P. 4 years ago on Google
    (Translated by Google) Excellent service, book in Montevideo and as you speak enjoy the car in the Riviera Maya. Recommendable! (Original) Excelente servicio, reserve en Montevideo y tal cual lo hablado disfrute del auto en la Riviera Maya . Recomendables !!!
    1 person found this review helpful 👍

  • 5/5 Douglas de Mello Andrade P. 7 years ago on Google
    (Translated by Google) They were the cheapest cars I found in Montevideo! (Original) Foram os carros mais baratos que encontrei em Montevideu!
    1 person found this review helpful 👍

  • 5/5 Jorge F. 6 years ago on Google
    (Translated by Google) Good clean neat cars and first class people !! (Original) Buenos autos limpios prolijos y gente de primera!!
    1 person found this review helpful 👍

  • 5/5 pablo b. 6 years ago on Google
    (Translated by Google) Excellent deal. The cars are impeccable (Original) Exelente trato. Los autos estan impecables
    1 person found this review helpful 👍

  • 5/5 Marcello M. 5 years ago on Google • 29 reviews
    We were very pleased with the service at the airport. We made our reservation online, a consultant waited for us upon arrival and took us to the store, very close by, where we were very well attended to. Excellent on arrival and quick on return.

  • 1/5 Sebastian D. 1 year ago on Google • 16 reviews
    The website is not adapted for mobile devices and it has been impossible to reserve a vehicle

  • 4/5 gustavo s. 5 years ago on Google
    (Translated by Google) Very good (Original) Muy buena

  • 5/5 Paulo Roberto Trindade J. 5 years ago on Google
    (Translated by Google) Perfect service. (Original) Atendimento perfeito.

  • 5/5 Stiven Bello D. 6 years ago on Google
    (Translated by Google) Excellent service, with very good attention !! (Original) Excelente servicio, con una muy buena atencion!!

  • 5/5 José L. F. 5 years ago on Google
    (Translated by Google) Excellent attention. (Original) Excelente atención.

  • 4/5 Martín Suárez C. 6 years ago on Google
    (Translated by Google) They have a sheet metal and paint workshop, good work and fast (Original) Tienen taller de chapa y pintura, buen trabajo y rápido

  • 5/5 Daniel M. 6 years ago on Google
    (Translated by Google) Exceptional people ... good service and attention .. (Original) Gente excepcional...buen servicio y atención..

  • 4/5 Sergio F. 7 years ago on Google
    (Translated by Google) Very good attention. (Original) Muy buena atención.

  • 5/5 José María Da S. 7 years ago on Google
    (Translated by Google) Quality care (Original) Atención de calidad

  • 3/5 Severino R. 1 year ago on Google
    (Translated by Google) Within business hours several times they have not answered the phone (Original) Dentro del horario de atención varías veces no han atendido el teléfono

  • 5/5 Martin M. 5 years ago on Google
    (Translated by Google) Very good attention and dealing with officials solutions to the touch (Original) Muy buena la atención y el trato con los funcionarios soluciones al toque

  • 4/5 ARIEL DOS S. 4 years ago on Google
    (Translated by Google) Great service (Original) Buen servicio

  • 4/5 Alberto D. 4 years ago on Google
    (Translated by Google) Gold stigiosa washing machine (Original) Or stigiosa rentadora

  • 5/5 Mauro C. 5 years ago on Google
    (Translated by Google) Excellent attention. I rented a car from the Montevideo office to use in Orlando and everything went perfectly as planned. They waited for me with the model I wanted and super new! I had 10% discount with club the country 💪 (Original) Excelente atención. Alquilé un auto desde la oficina de Montevideo para usar en Orlando y salió todo perfecto según lo previsto. Me esperaron con el modelo que quería y super nuevo! Tuve 10% de descuento con club el pais 💪

  • 5/5 Andreia C. 4 years ago on Google
    🇺🇾👍

  • 1/5 FABIAN 3 years ago on Google
    (Translated by Google) For the car I wanted to rent the insurance retention fee was $ 2000, too much insurance for a low-end car (Original) Para el coche que quise alquilar el cargo de retención del seguro era de 2000 dólares, demaciado seguro para un coche de gama baja

  • 5/5 Emmanuel Sanchez R. 3 years ago on Google
    (Translated by Google) Great service. (Original) Buen servicio.

  • 1/5 Pablo Posada R. 3 years ago on Google
    (Translated by Google) It is not recommended. Avoid upset. (Original) No es recomendable. Evite disgustos.

  • 5/5 Víctor E. 4 years ago on Google
    (Translated by Google) Excellent attention!!! (Original) Excelente atención!!!

  • 5/5 Jorge Gonzalez I. 4 years ago on Google
    (Translated by Google) Good people and cars (Original) Bien la gente y los autos

  • 5/5 Instituto H. 4 years ago on Google
    (Translated by Google) Good deal, Good job! (Original) Buen trato,Buen trabajo!!

  • 3/5 Proyectos1 D. 5 years ago on Google
    (Translated by Google) Good attention (Original) Buena atención

  • 5/5 knifez0r69 5 years ago on Google
    (Translated by Google) Excellent! (Original) Excelente!

  • 5/5 Lucía M. 5 years ago on Google
    (Translated by Google) Very good service (Original) Muy buen servicio

  • 1/5 Federico F. 4 years ago on Google • 1 review
    The worst car company in the entire world. We traveled on vacation to Uruguay for 1 week and rented a car. First of all, very expensive, and when they gave us the car it is not even close to the car that is in the photo. They give you a very small car. The car was failing and I called to see what I had to do and they told me that they didn't have any more cars, that whatever happened to me, I should call the service so they could send me a mechanic. Which seemed disrespectful to me, so I went to the offices on Nicaragua Street in Montevideo, Uruguay. When I arrived at the company, the mechanic told me that the car was failing and that they had to replace it, which they told me that they didn't have any more cars at that place and that it was going to take a while. After 1 hour waiting on the street with more than 28 degrees, a very nice girl from Mexico came out to explain the situation to me, to which I was already very angry and asked her to speak to a manager. The manager comes out very rude and without giving any solution and a very arrogant person who has no idea what customer service means. He didn't give me any solution and told me I had to wait for the car. After spending more than 3 hours in the sun and wasting the entire morning waiting for a car for which I would pay $700 for 1 week. Nobody even came out to offer me 1 glass of water. The manager went into the office and did not come out again. The manager of that branch does not know how to offer a service and is not even useful as a person, since he had a client in the sun for 3 hours without offering him a solution or even a glass of water. I think it's a shame!!! We live in Canada and rent cars all over the world and it was the worst service we ever had. They would have to teach what customer service is and find solutions for the customer since I went to Uruguay for 1 week and lost an entire morning waiting for a car. I hope that if you are going to rent a car you look for another company.
    5 people found this review helpful 👍

  • 1/5 Juan M. 5 years ago on Google • 2 reviews
    The worst rental company in Uruguay. We chose a car in which they told us how much the warranty was (1,200 dollars) and when they were going to give you the car (Which by the way was not at the time we had agreed upon) they told us that the warranty was 3,000 dollars, information totally different from what we had been previously informed. And they also increase the price of the car when they deliver it to you. Beware of these thieves people.
    3 people found this review helpful 👍

  • 1/5 Marc V. 4 years ago on Google • 2 reviews
    They are thieves. They collected 10% of the reservation to validate it and they did not want to deduct it from the total rental, so 10% more. there is also the fact that you are asked for a €1,200 deposit refundable 2 to 3 weeks later. I strongly advise against this agency. there are some who do not require any deposit. Spanish: Its ladrones. no tomar un tick ahi. you pay 1200€ as security before you pay the coach and when you have driven before you do not descent


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