1/5 M. S. 4 months ago on Google • 28 reviews
My
experience
with
Smile
Club
Direct
has
been
far
from
satisfactory,
and
several
red
flags
have
made
me
question
the
legitimacy
of
this
orthodontic
service.
To
begin
with,
the
lack
of
a
physical
office
and
their
choice
to
rent
a
small
room
in
a
co-working
space
raises
immediate
concerns.
This
absence
of
a
proper
clinic
environment
should
serve
as
a
warning
sign
to
potential
customers,
suggesting
a
lack
of
commitment
to
professional
standards.
The
first
indication
of
trouble
came
when
Smile
Club
Direct
called
to
cancel
and
reschedule
my
appointment,
citing
computer
problems.
This
left
me
skeptical
about
their
organizational
capabilities.
To
compound
the
issue,
I
received
a
confusing
call
on
the
day
of
my
original
appointment,
asking
about
my
whereabouts
despite
their
earlier
cancellation
and
rescheduling.
Adding
to
the
questionable
nature
of
my
experience
was
an
email
from
someone
named
"Queen,"
a
name
that
seems
more
like
a
pseudonym
than
an
actual
professional.
Despite
her
friendly
demeanor,
it
is
troubling
to
learn
that
she
is
not
a
doctor
but,
at
best,
a
hygienist.
The
role
of
being
charismatic
and
charming
seems
to
be
a
strategic
move
to
facilitate
the
sale
of
their
orthodontic
product.
One
major
concern
is
Queen's
assertion
that
after
the
initial
visit,
customers
will
never
see
a
doctor
again.
Instead,
updates
and
adjustments
will
be
managed
through
photo
submissions.
This
is
a
significant
deviation
from
the
standard
practice
in
orthodontic
care,
where
close
monitoring
by
a
qualified
professional
is
expected,
especially
considering
the
profound
impact
that
orthodontic
treatments
can
have
on
facial
bone
structure.
Furthermore,
the
claim
that
Smile
Club
Direct
is
as
effective
as
Invisalign
is
simply
false.
Invisalign
is
a
reputable
brand
with
a
proven
track
record,
while
Smile
Club
Direct's
significantly
lower
prices
suggest
a
potential
compromise
in
quality.
In
an
alarming
development,
it
has
come
to
my
attention
that
SmileDirectClub,
the
parent
company
of
Smile
Club
Direct,
has
filed
for
Chapter
11
bankruptcy.
This
financial
instability
raises
serious
concerns
about
the
long-term
viability
and
reliability
of
their
services.
Moreover,
the
American
Association
of
Orthodontists
(AAO)
has
filed
complaints
with
36
state
dental
boards,
alleging
that
SmileDirectClub
violates
regulatory
standards.
This
further
underscores
the
questionable
practices
and
potential
risks
associated
with
choosing
Smile
Club
Direct
for
orthodontic
treatment.
In
conclusion,
my
impression
of
Smile
Club
Direct
is
that
it
operates
more
like
a
franchise-focused,
cost-cutting
venture
than
a
legitimate
orthodontic
service.
I
strongly
advise
potential
customers
to
approach
this
company
with
caution
and
carefully
consider
the
risks
associated
with
their
unorthodox
practices,
financial
instability,
and
regulatory
challenges.
