1/5 S L. 1 year ago on Google
The
1
star
was
given
to
the
clean
and
spacious
room.
All
other
aspects
of
the
hotel
deserve
0
star.
I
had
booked
2
rooms
for
my
family.
Check-in
time
was
3pm.
We
arrived
at
4pm
and
our
rooms
were
not
ready
until
5:30.
We
booked
our
rooms
way
in
advanced
and
were
charged
with
a
high
room
rate.
When
I
entered
Delta
hotel
for
navigation
during
our
last
stop,
which
was
2
hours
prior
to
our
arrival,
the
rate
was
dropped
by
$100.
I
thought
I
would
be
able
to
request
for
a
price
adjustment
upon
my
arrival
since
we
have
been
a
long
time
Bonvoy
member.
However,
our
request
was
being
turned
down
by
the
manager.
I
asked
the
staff
what
I
should
do
when
this
happens
again.
He
said
I
should
take
a
screenshot
to
show
him
and
he
will
honour
the
price
adjustment.
Towards
the
end
of
our
stay,
we
realized
one
of
our
rooms
needed
to
extend
for
one
more
night.
The
price
of
the
same
room
type
had
gone
up
within
1
hr
from
the
time
I
checked
to
the
time
I
got
to
the
hotel
for
extension.
This
time,
I
took
a
screenshot
and
showed
the
hotel
staff.
She
showed
the
manager
and
again,
the
manager
denied
our
request.
The
only
reason
the
staff
could
come
up
with
was,
“BUT
IT
HAS
BEEN
A
WHOLE
HOUR!”
Buffet
breakfast
quality
was
horrendous
with
a
price
of
$20+/person.
One
of
the
housekeeping
staff
was
rude
and
full
of
attitude.
This
is
by
far
the
worst
hotel
among
all
hotels
in
the
Marriott
Group
we
have
stayed.
This
will
be
our
first
and
last
time
staying
at
this
hotel.
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