1/5 kishan g. 2 years ago on Google
NIGHTMARE
OF
MY
LIFE
I
would
not
recommend
anyone
to
book
with
at
Hotels.com
at
this
location
(Address:
2060
Saint-Dominique,
Montreal,
QC
H2X
2X1,
Canada)
even
if
they
offer
a
free
stay
for
a
lifetime.
It
will
be
the
biggest
mistake
of
your
life.
Below
is
WHY.
We
have
reserved
two
standard
rooms
at
Hotels.com
(Address:
2060
Saint-Dominique,
Montreal,
QC
H2X
2X1,
Canada).
When
we
reached
the
hotel
around
5:30
PM
to
check
in
they
said,
"You
have
only
one
room
booked."
We
showed
them
a
reservations
document
that
has
all
the
information.
They
said
they
don't
have
two
rooms
for
us
and
said,
"Contact
your
third-party
vendor
from
you
book
the
rooms"
even
we
have
booked
it
directly
from
Hotels.com.
The
front
desk
called
the
manager
and
the
worst
part
start
from
here.
First
of
all,
the
manager
was
very
rude
to
the
hotel's
front
desk
employee.
Manager/Owner
check
in
the
system
and
said
we
don't
have
2
rooms
booked
with
them
and
when
we
have
to
show
them
the
proof
of
the
booking
he
had
no
answer
and
instead
of
finding
a
solution
to
the
matter
he
just
got
angry
without
no
reason
and
started
behaving
very
rudely
with
us
in
front
of
3-4
other
customer
who
was
waiting
with
other
issues
with
checking
in
to
the
hotel.
He
was
like,
"Get
out
of
the
hotel."
They
don't
have
room
and
I
was
shocked
like
what
nonsense
instead
of
resolving
this
matter
for
a
customer
whose
other
with
the
family
end
of
the
day
telling
in
abusive
to
get
out
of
the
hotel...WOW.
I
just
punch
my
face
to
make
sure
that
I
am
not
having
a
dream
or
something
but
It
was
really
a
nightmare
in
reality.
The
manager/Owner
went
away
after
saying
get
out
from
the
hotel.
The
Owner/Manager
of
the
hotel
doesn't
care
about
customer
experience
due
to
the
location
of
the
hotel
is
in
downtown
Montreal.
He
is
literally
doing
fraud
with
people
by
overbooking
the
rooms
and
by
not
providing
rooms
to
the
customer
or
giving
back
a
refund.
In
the
last,
I
would
request
you
guys
to
not
go
with
the
hotel
(address
mentioned
above)
ever,
if
you
want
to
enjoy
your
trip
or
hospitality.
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