If I could give this hospital 0 stars, then I would. Went to the emergency part of this hospital. Some of the nurses and nurses aid working there were kind of rude, especially when they found out my French wasn’t good. The hospital isn’t dirty, but it’s not as well maintained and as updated as other hospitals. Update: went back for a check up. The appointment was made and even got a confirmation call the day before as a reminder to go. Went there and was denied at the door by a lady who was very rude and unhelpful. She said there was no appointment and was unwilling to help in any way. When I called later in the day, I was told that there wasn’t even a file there and I wasn’t allowed to make an appointment.

Probably the worst experience of my life at the emergency room. First of all, the conditions are terrible. The nurses/staff members are super unkind and rude. They REFUSE to speak ENGLISH and the wait time is ridiculously long (over 12hours). I honestly feel bad for anyone currently hospitalized there. I sincerely feel for you all and hope you get out of there ASAP. Please do yourself a favour, if you need to go the emergencies GO TO THE GLENN or if you're privileged enough consider going to a private clinic.

This hospital is horrendous … my wife was 6 weeks pregnant and in so much pain, they made her wait over 15 hours because they didn’t take the pain she was in serious enough and it ended up being one of her fallopian tubes had burst and she needed surgery right away. So be aware for the pregnant women in pain don’t go to this hospital.

Emergency room must be the worse making an 85 year old man wait 16 hours ! And leaving after 24 hours... Today, 6 years later we had an appointment his glucome it's took 4.5.hours just to see the doctor... my dad is 90 years old . Dr desjardins retired best doctor what a loss! We were there forever and the replacing doctor said his was lost ... Unbelievable

Worst hospital, the nurse was right next to my grand father and told him it was the end of his life. Why would you say that in front of the patient!! It makes them lose so much hope. They have no respect and the nurses almost killed him twice by doing mistakes. I wish we could switch hospitals.

I went today for an echo. the tech a lady didn’t want to wast her time (my uterus is tipped back so they need to use another way an ultrasound wand) she pressed so hard that I am still in pain 12 hours later. Worst hospital ever not the first worst experience there!!!!!

It seems that triage (Christian) was tainted by racism and mostly annoyance due to their very busy day, shoving people away that came for help to them based on ;side effects of an examination performed by the health system and recommandation done by the health care system itself to go to the emergency room ASAP? Never had to complain about this before but is this how you intend to treat, sorry disregard, patients from now on ? Don't get me wrong, I have never been treated like this at Rosemont....

It's a stigmatized hospital. discrimination against new immigrants stigmatizes non-French speakers. All the nurses and service staff here 80% don't speak English and even though they can, they won't answer you in English. . They are racist and when you need help and ask for some information, they don't talk to you they don't help you they kick you out. Food and Paking here are very cheap compared to other hospitals. English speaking friends and new immigrants should not come here. should go to the Jewish hospital.

It's a stigmatized hospital. discrimination against new immigrants stigmatizes people who do not speak French . All nurses and service workers here 80% don't speak English and even though they can speak, they won't reply to you in English, In emergency so wait around 8h to 16h to see dr Some of the nurses there are formidable and arrogant. They’re poor minds When Y need help and ask for some information, they don't talk to y they chase you away. Food and Paking here are very cheap compared to other hospitals. English speaking friends and new immigrants should not come here. should go to Jewish hospital .

Having had several family members treated here, it’s a decent hospital with strong practice in Ophtamology and Nephrology.

Always an awful experience at this hospital. I always end up waiting for at least 3 hours for scheduled appointments. I have waited up to 8 hours. No consideration of anyone’s time. Their system is complete garbage.

I went last week and it was a horrible experience... they isolated me in a room for covid with sick people coming in and out for hours.. they never thought about getting me out of that room ( even tho I was negative) . After 14 hour of waits, they called me to see the doctor and I had to wait 45min in the room before she arrives... she then proceeds to rush it in a minute and sends me back to waiting for 3 hours... I honestly think this is ridiculous and I don't trust them anymore.

Patient requires a translator at all times to understand the care that is being provided and to give proper consent to care. The translator went home for the day and came back the next but was refused at the door. He's not a visitor. He's a translator. A basic right to consent violated because they do not allow "visitors" during COVID.

Why do you call people and book appointments if you don't have enough doctors? And why the staffs are so rude? I was only expecting common sense and manner

Terrible experience. My wife had a bad cut at work. She waited at least 12 hours in triage to receive treatment. They just ridiculously washed her swelling finger. She had to wait for accident report for too long. They do not care if she has to be absent the following day at work just to get the accident report for her work. I do not recommend you going here for treating your non-life-threatening injuries.

Doctors and nurses have lost that part that makes us human, they come to the patient without wanting to explain what they are going to do and the family member is a hindrance to them, to whom they do not owe anything. explanation, that's how they made me feel, you can't ask and you can't talk, if that's the case then what are we, numbers, objects, so I ask, where did the subject we had inside go?🙏

Rememberance day my dad 97 was taken to Rosemont hospital with very low blood pressure. Less than 24 hours later they wanted to place him in the covid section. What a humaine way to get rid of elderly people and collect government monies.

You would think a hospital built so recently would be designed to be easy to navigate, but this one is weirdly confusing. I was merely told to go to the yellow wing for my appointment. There's three floors and a different yellow wing for each of them. Specifying the floor I had to go to was crucial, and they didn't do that. On each floor, there's no indications of where wings are, so you have to fumble around to find them. For some reason there's a door to the first floor's yellow wing near the main door that leads to an empty room, so at first impression I thought the whole yellow wing was closed, but the door to the active area of the wing was further down the hall. It turned out my appointment was on the third floor but I had to try the yellow wings of the first and second floors first. There's no indication of where each department is in the common area. The clerks at the doors of each wing did not know where the department I had to go to was either. One of them guessed, and guessed wrong. I got tipped off by a hand written sign at the counter of the 2nd floor yellow wing specifying the departments that are on the third floor of the yellow wing. Because of all this fumbling around, I was late to my appointment despite entering the hospital 15 minutes early. There's a reception desk in the common area of the first floor, but it wasn't staffed when I came in. I understand that it's hard to keep these positions filled. But this would all be so, so much easier if there were clear indications of the floor and color of all departments in plain view in the common area of each floor, and signs pointing to the direction of each wing of the floor you're on. This is a hospital. Most people don't go there regularly. Every hospital is organized differently. There should be orientation signage everywhere. You can't have too much signage. Even if it may feel redundant or excessive for the staff who come here every day and know where everything is, I can assure you that every sign with indications you could add will be useful to patients. This is a simple problem to fix and I hope it's addressed eventually.

Extremely long wait times (over 8 hours every single visit). Some of the staff members are rude and lazy. No customer service or guidance or any indications on turns or time before consultations. Waiting room is cold, ugly and doesn't even offer wifi. Vending machines are a scam and no water fountains. Not a single employee in the waiting area to address any concerns.

Actually my best ENT experience in Quebec. Doctor Louis Péloquin and all technicians and the reception ladies are at their best doing everything they can to help patients. Very clean department as well. I speak only English and had no issues at all communicating with everyone there. I went there twice once for my ear deep checking for two hours and the nurse was so helpful, polite and professional to make such a difficult and inconvenience test to be so easy and even enjoyable! The second time I went there to check my throat “ Throatoscopy “ of course I was feeling uncomfortable and scared from the Cortisone injection straight in my neck but again it was easier than expected and done very fast by a very young and professional doctor who was introduced by doctor Louis to do the test before doctor Louis gave me the good result with charming smile and funny way just as usual :) Thanks Doctor Louis for being so professional and helpful every time we need your help.

Terrible hospital. I only came here because it’s the closest from my place. I personally think they need to improve the way they proceed with different cases. They take too much time for a simple consultation. The approximate time you wait for a consultation is between 1h to 7h. I’ve waited over 4h without any help and direction of an amount of time I would be still waiting. I came because of my wrist, extreme fatigue, my back that was hurting me and the fact that I was vomiting a lot after getting hit by a car door. They did not take me seriously and put me in P4. I’ve stand in the waiting room with a headache, extreme fatigue and for 4h now and still didn’t see a nurse.

Sorry abt my grammar first. I just wanna give them five star cause i had a labor in December, 202. The dr and nurses are so super friendly and helpful, they come right away when i need it and super professional. I don’t understand why people give them 1 star but for me i could give them 6 start if i can. Thank you so much for the best and first labor in my life. 🥰

Hands down the worst place ever I’ve been in my life. Waited 16h for the staff to get mad at me for asking medical papers and didn’t do anything else than to be rude. Horrible service, horrible place. Honestly, try to get some actual doctors and staff that care about the health of others instead of completely useless nurses. And maybe you should tell the people that wait so long that you’re a horrible hospital and understaffed, not a bad idea in my opinion.

Health service in Quebec is a joke. I went to the emergency room of this hospital because blood was coming out of my mouth and I'm nearly 6 months pregnant. I got there at 2pm and waited until 1am in the morning before a doctor could see me. No triage, no nurse saw me nothing.. I went twice to ask how long I had wait and staff were rude. The third staff I went to after waiting for 10hours was kind enough to recommend a bed for to rest on while I was still waiting because my belly was becoming hard with the stress if waiting and sitting on the hard chair. Many people came after me and left before. When asked, they say it's by prioprity. I was not clearly. Around 1 am the doctor comes and woke me up..he was speaking rapidly pretending he didn't find me sleeping, asking me what brought me here. I explained. He listened to my chest breathing and he immediately replied that he thinks it's a sinus infection nothing major. That if it happens again I should go back. R u freaking serious even in underdeveloped country people get better treatment. All th money they take from our salaries is to be treated like this at the end of the day?? No that's outrageous. We need to do something about this health system. People should speak about it and broadcast this reality in Quebec hospital. Enough is enough. I am now scared of giving birth here, I will see if I can travel to france to do so.

Had my baby in there and I really felt at home, the nurses are adorable and super attentive also 10/10 for the doctors and food. I really enjoy my stay at the hospital.

The worst service possible. What I saw there is that even if you're dying, you need to convince them that you're dying. You'll meet there people waiting for 10, 12, 15 hours (!!!), others fainting and still are not taken seriously. It's actually revolting, they are even disrespectful and rude. They will even insult you if you try to communicate in English. They know most of people are starving there and will end up leaving the waiting room, but... they simply don't care.

I had a really good experience at this hospital , I have trouble breathing and the doctor from clinic asked me to do CT scan my lung at this hospital. The hopital gave me an appointment very fast ( they called me at 10 am and gave me an appointment at 12 pm- same day). The person who did the exam for me was very friendly, i don't speak french very well and he was very happy to explain everything in english. And Natalie, the nurse who gave me an appointment and explained everything after receiving the results was also very friendly and patient, she also encouraged me to stay calm and offered some solutions to my problems. Thank you so much!

Really bad hospital in emergency I came yesterday Friday at 5pm and I stay all night long waiting for that the doctor can call me but I’m still here Saturday at 2pm and I’m so tired of waiting I’m living without a doctor call 😡🤬

My doctor sent out 2 request for a surgeon to see me 1 in may the 2nd in July now the 3rd one in Late August. Big mistake ti chose this hospital.ok we are October 8 still waiting for the call .

Was a little worried after reading the reviews but our experience was not like what is described below. Staff were courteous and respectful towards us and guided us to where we needed to go. We were seen in a good amount of time ( 3.5 hours from the time we arrived to the time we left after being seen ) . This is a review just based off our experience. I guess it depends when you’re emergency happens and the severity of the urgency that dictates how long you’ll wait.

Quick to triage. All staff were extremely nice and able to accommodate English speaking / French language-limitations. From security to doctors, nurses, receptionist- all exceptional service, especially considering extra pressures they have been under.

Multiple times I've had an appointment with a rheumatologist, after they have confirmed on phone. I go there and my name isn't on the list. My rheumy is Dr Zummer, which I wont be going back to see. Rude, interrupts and very pro pills. Can't give a single advice for natural remedies or ways to help reduce inflammations or pain. touched my back for 5 seconds and came up with assumptions that don't match the Xrays. Very confusing I'd say time wasting. he even gave me a new chronic illness but never mentioned it again... neither did my doc... VERY confusing, rude, untrustworthy. If you don't give the answer he expects to hear, he won't listen to you. he'll interrupt, write the papers, and you're out after 10 min.

I think they are looking for patients with private insurance to treat and rip off the private insurance company of these patients, plus I think they are pumping oxygen or something into the patients waiting area to make you feel better so you would leave and they don’t have to treat you at all. Be very careful when you go to Maisonneuve Rosemount Hospital, your parents can go in with a simple fluid build up and leave in a body bag.

I’m talking about the gynaecology and obstetricians here, 10/10. Everyone is super nice and professional! I’m talking about the doctors, nurses and even receptionists! I’ve had a great experience with their team and the hospital itself is nice and clean. I would recommend this hospital over others

Overall, the team is not professional and efficient, patient isn’t taken good care of. It could because of internal system but also the quality of medical staff. Had bad experience and will never go to this hospital again.

Thank you to the nurses, technologists, ER docs, and the urology team for the highest quality care for me when I had my severe infection. I never received this level of efficient care from a hospital before. Thank you.

This is a great hospital for pregnant women. I had a wonderful experience. Thank you for taking care of me and my baby

The worst experience in the emergency room. The receptionist was so rude when found out we can't speak French. You go to McDonald and they are bilingual. But in a hospital they refuse to speak in English. It is same with the nurses. Their behavior is indecorous!

Dr. Tondreau in CRID is amazing! I have seen her several times now for this one health issue we're working on figuring out, and each time she has taken the time to clearly explain what she is doing and why she is taking the actions she is (ie. explaining what worrisome symptoms would be for me and what to look out for, telling me the reason she's choosing this specific testing method, etc.) which I find a lot of doctors don't do! As part of this process with Dr. Tondreau I've been in the radiology department several times now too. Both times I had to wait about 45-60 mins past my appointment time to get in (common at a lot of hospitals) but staff was friendly and most managed well enough in English that I get by with my limited French.

Oftalmologie ,I came to check out my eyes.they take control over social distancing and again the covid 19.

I’ve been waiting for ear surgery for a tumour on the inside of my ear. I was told I was going to have surgery in the month of January 2023, it’s now July 14 2023. This all started in October of 2022. Staff doesn’t help whatsoever. Go private even though it’s slightly costly

I thanks the hospital and all the professionals for their services, but for emergencies I found a new PRIVATE medical clinic close by that doesn't require long waiting time to receive help. Clinique MD Directe at 5151 Jean-Talon Est is my new to go. Their prices are reasonable and the service is very nice and friendly as well. Go look for it!

If I can give a zero I would. The head nurse on the eight floor, an ugly skinny man with glasses and spikey hair, made some very disgusting comments implying physical harm to a colleague in regards to one of my family members. They also have 0 night service for the patients.

This place suffers all the issues of the health system in Quebec. The list of ridiculous actions, behaviours, wait times, and protocols remind one of a third world nation. Imagine being prescribed a CT scan but you have to wait 6-8 hrs for it to be read because they don't have radiologists available? How is that possible? We'll, it happened to me. When confronted with the problem, it's always the "excuse du jour"...Pitiful!

Consistently 1 to 3 hours wait on appointments (ophthalmology). Unfortunately some rude staff members too. It baffles me how they can be so consistently late all the time on appointments.

I have Dr appointment .at 1 .. 3 hr later ...don't want to do an scan ,they said next visit ... wondering for 15 min Dr how much they are charging for doing exactly nothing 🤔

wait more than 10 hours in the waiting room with pain, bleeding and covid only to be told "go home and take anything to get better" disgusting health service, incompetent doctors who leave you waiting for hours and hours even though they see that you have a bullet in the head

Today 29 of December 2024 at 4:00am waited 9 hours and nothing… worst hospital! I was in pain all night there everybody went through but not me… never again! Gus