This clinic looked fine. Wait times were decent. But the doctor was absolutely terrible. He was dressed more like a janitor. Didn't provide much information other than "go to the hospital, can't help you with that"

Doctor only spent 3 minutes with me. Gave no recommendations and said recovery was totally up to me, even though I am clearly walking with a limp from an injury. I tried to discuss an event where I passed out and stopped breathing with him but he told me I needed to book another appointment to get his opinion on that issue. He claimed that this was due to them being busy and not having time for it. Yet I will stress again that he only saw me for 3 minutes, with no delay, and only 2 other people in the waiting room. A clear case of trying to maximize profits by having as many appointments in the day as possible. Avoid this clinic if possible.

The reception staff and nurse were great. This review does not apply to them. They were kind and fast. This review is for Dr Zev Remmer. He seemed like he was in a hurry during my appointment. He interrupted me when I was trying to explain my concerns. When I asked for advice, he listed general words like exercise, food, stress, sleep without asking me about my personal experience with any of these topics. He didn't consider my pre-existing health condition because he saw that my prescriptions for that condition were from a different doctor - he claimed that he wouldn't do anything about it because I have already talked to another doctor before. He didn't explain what parameters should be tested in the blood test he would requisition. I left the clinic feeling unheard, let-down, and exhausted that I have to research another doctor who can listen to me. The only solid answer I got was from the friendly nurse that my blood pressure is normal. I could have gone to a pharmacy to confirm this.

Giving the clinic 2 stars instead of 1 because the doctor was pretty good. I tested positive for a strep throat infection on Friday. I immediately called the clinic so I could schedule to see the doctor for a prescription. The clinic tells me the doctor won’t be in till the following Wednesday. So I tell the secretary: umm so I’m contagious plus I can get complications from the infection. And you’re telling me I have to wait? She says there’s nothing else she could do. I asked: can’t you just schedule me with another doctor ? She said: no we can’t do that - your doctor ordered the throat swab and only your doctor can treat you. So I asked: what should I do? She said : I don’t know I’m just a secretary I asked: what would you do if you were me ? She said: I don’t know, I guess go to the ER? Seriously???? Fortunately , I went to another clinic right after and I showed the new doctor my test result and he immediately prescribed the antibiotics. He said it was very unprofessional of the clinic to ask me to wait 5 days when I had clearly tested positive for strep . Another story: the same doctor I saw for my step had told me to schedule an in person appointment with him the following Wednesday for him to examine a cyst on my lip. I call the clinic on Tuesday, telling them that the doctor asked to see me in person. The clinic tells me they can’t schedule an in-person appointment unless the doctor himself instructs them to. Clearly, there clinic suffers from poor management and communication. How can the doctors be unaware of the protocols for seeing patients in person ? How can the clinics hide this information from doctors? As a patient who doesn’t have access to his doctors contact information, how do I tell my doctor : please tell the clinic that you would like to see me in person because they will only listen to you. Healthcare in this country is indeed a source of my anxiety.

The nurse is always impatient, never listen to you and only want to finish the routine questions, and then hang up the phone afterwards. The experience with the doctor is kind of "interesting", he said he would schedule me a test and also recommend me to a specialist, and then, I just receive a text message on my phone with an appointment in a different city with more than 40-minute drive. They never asked my availability and my preference on the locations. Instead, they just made the poor choice on behalf of you. This is my first time to write such a negative comment on the Google. I would highly recommend you that do not waste your money here. If you have other options, please go somewhere else, this medical clinic will not solve any of your problems.

I’d give it 0 stars if I could. Absolutely the worst treatment I’ve ever had. I’ve never interacted with a doctor as unbothered, hurried, or rude as Martin Lachance. All he did was bark orders at me. He told me several times to keep my mask on WHILE MY MASK WAS ALREADY ON. I came in with a stuffy nose and was treated like I had a deadly disease even though I had clarified both over the phone while booking the appointment and during the appointment itself that I had tested negative several times. Never mind the fact that I was in there for a completely different reason completely unrelated to my stuffy nose. When he couldn’t immediately identify what was wrong he asked me rudely what exactly it was that I wanted to get out of this appointment, like I had wasted his precious time, as if he had even given me the time of day. By far the worst interaction I’ve had with a medical professional in my life. Unprofessional, ill-mannered, insulting. I can’t believe a medical professional would act so brashly and disrespectfully. The nurse was nice though.

Very bad especially the doctor dealing is not good .If this doctor in my country he will not stay in this job .The administrator will fired him . I dont advice any one to try this .My daughter was shocked from this dealing. To be clear this dealing from doctor I think Its name Martin .The secrtary is good.

I had used this clinic for several years because it was a walk in without appointments and they are open on weekends. Happen to have had a fever for 5 days (from 100 to 102.7) and was unable to get out and about until today. I will admit that I checked the opening hours and not their public website. I trekked all the way on public transport and was out of breath arriving at the reception where I was told without any empathy at all that they no longer take walk ins and only appointments. And I was given a card for the government website where I'm supposed to enter my info to get an appointment which I tried and didn't work. If I could enter a negative star rating I would . You should not have uncaring people in healthcare, and there should at least be a sign on the door. But there wasn't.

The receptionist and nurse were very kind and helpful. Doctor Lachance was aweful. Did not listen to me for a second, he raised his voice on me when I tried to explain my symptoms. He was very arrogant and couldn’t care less about me. I have never experienced such bad social skills.. especially coming from someone who’s job is to help people. I highly recommend to go somewhere else if you see Dr Lachance might be seeing you.

Do not visit this clinic unless you have absolutely no other options. Dr. Samuel is condescending and accusatory. You will not be diagnosed but rather judged and grilled. I feel much worse than before I saw him. Towards the end of his consultation (or more aptly, interrogation), I just lied and told him a textbook answer so I could get away from him without his destroying my self-esteem any further. My heart sank. I wish I didn't see him.

Ridiculous and unacceptable. They gave me an appointment and cancelled on it last minute with a promise to call and rebook the next day. After not hearing from anyone all morning, I called them and they'd completely forgotten about me. (Although I had to pay them just to take an appointment in the first place). Don't deal with these crooks.

I made an emergency appointment at Metro Medic Downtown for my father who was visiting Quebec and doesn’t have RAMQ. I was very pleased with the kindness of the reception staff and nurse. Sadly, Dr. Zev Remer is the worst physician I have ever encountered in my whole life. He was dismissive, completely uninterested in helping my father, xenophobic, gave zero advice, zero explanations of what could be wrong. He said he couldn’t do anything. He was painfully rude. He has no bedside manners at all. He treated us like we were bothering and interrupting him. I have 2 doctors who are excellent but are not personable. This is not the same. This is not just a personality issue. This goes to his professionalism and the oath he took to help the sick. I understand doctors may not always have an answer, but they do give explanations, possibilities, options. Had he put a little bit more effort he could have helped my father. In the end, it was a nurse practitioner who quickly assessed the issue and provided a course of action. All it took was interest, professionalism, and kindness. If “Dr” Zev Remer has any loved ones, I hope he never has to witness them being treated like he did my father. Shameful.

You can't get through to them, as the phone system is made to kick you off no matter what you do. Even if you leave a voicemail you will not get a call back. You will "miss" your appointment and will have to pay. Just stay away. Went for years because a doctor took me on as his patient. It used to be decent and nice.

Don’t go here even if you are dying. They charge first and then tell you they can not do anything about it. I have ADHD and have adderall prescription, They first charged me 140 and after keeping me to wait for 40 minutes (I had an appointment already) the doctor told me he can not renew my prescription unless it is prescribed by a psychiatrist. I asked if he can give me a referral to a psychiatrist and he said I have to fill some forms and pay for another appointment just to get a referral. They are pirates who went to med school.

Dr. Remer is the worst doctor I’ve met to date. Inconsiderate, judgemental and arrogant; I came out of the doctor’s office feeling worse than when I entered. Staff was nice but I’d rather not get any medical help than have to see Remer again.

1 star seems generous, waited for an hour after my appointment was scheduled in the waiting room only to see a miserable old man who was of absolutely zero use or help at all. Avoid the old man doctor lol, he hates his job. The office also smells like vomit. Worst Dr.'s office experience of my life

Every part of the process was fast and professional, from the phone call to ask for an appointment, to the email I sent to register for the appointment and the care received by the nurse and doctor. I came early for my appointment, and within two minutes a nurse came to take my vitals (it not a busy morning). The doctor came about 10 minutes after that and was quick to diagnose and prescribe. The receptionists answered my questions about payment and receipts promptly and politely.

I was able to get an appointment with a GP fairly quickly - The GP referred me to a specialist at the same clinic and I had my appointment about 6 weeks later. The specialist was very polite and reassuring and I'm happy with the treatment I received. I am a Canadian PhD student from Ontario, and thus cannot get an RAMQ card. So I had to pay out of pocket and bill OHIP. I was left with the impression that I would be fully reimbursed for the treatments I received, but I was only reimbursed 35% of what I paid. This was not made clear to me at any time, I was left with the impression that I would be fully reimbursed. So just know that even as a Canadian citizen you may be paying as much as $75 to speak to a doctor for 5 to 10 minutes.

(Translated by Google) Rude nurses, doctors who take patients high, the consultation lasts 2-3 minutes, they do not listen to the patient and according to them, it is necessary to wait a week or even 10 days before consulting a doctor if one is sick. Uh, in fact your job is to treat people when they are and as quickly as possible, please review the basics of your job please. A good syrup and voila, unheard of! Very bad experience in this clinic (Original) Des infirmières impolies, des médecins qui prennent de haut les patients, la consultation dure 2-3 minutes, ils n'écoutent pas le patient et selon eux, il faut attendre une semaine voire 10 jours avant de consulter un médecin si on est malade. Euh, en fait votre métier est de soigner les gens quand ils le sont et le plus rapidement possible, faut revoir les bases de votre métier svp. Un bon sirop et le tour est joué, du jamais vu! Très mauvaise expérience au sein de cette clinique

This clinic doesn't respect the patient‘s time at all , you made an appointment ,and the doctor came late, and the clinic told you that, went back home and waited for the call from the doctor, then after 4 hours since the appointment time, there is no call-back. And they only told you to wait. GEE! Very bad experience.

I lost my family doctor due to his retirement, I don’t have any family doctor, yesterday I needed the prescription for medication so I went through 811 and got a Appointment with this clinic with a doctor via phone. I was very well served, excellent service of customer service as well nurse and Doctor was amazing. I will recommend this clinic without any worries. Not to mention you I received a full blood test request by doctor. We don’t see very often this kind of effort .

Canceled my appointments twice without any reason, never offered me to reschedule. The second time, I needed semi-urgent care and was told I would see a doctor the next day - they sent me an email the morning of the appointment stating it had (once again) been canceled. Don't even try getting help there, I don't think they care at all!

Why do you mention "with or WITHOUT appointments" at the entrance AND on the website, if you're going to tell us other wise when we come to get service??? Wasted my time.

They say go to the RVSQ site to get an appointment but that side does not even list any available appointments.

The receptionist are not answering the phones, and when they answer your call, they say there are no available doctors today. I do not recommend it especially if you have other options.

(Translated by Google) Worst clinic in the world !! There I risk losing my job because they just canceled my appointment 3 hours before the meeting. Bad understanding !! When I say I have no symptoms, why do they say otherwise?!? And let's not forget the waiting times. Have given me an appointment at noon. However, even if the appointment is at noon, it will be at 5:00 pm that the doctor will come to see you to speak for 5 minutes. Clearly even if your family doctor is there, do not go !! It will just be a waste of time! (Original) Pire clinic du monde !! Là je risque de perdre mon travaille car ils viennent d'annulé mon rendez vous 3 heures avant la rencontre. Mauvaise compréhension!! Quand je dit que j'ai pas de symptômes, pourquoi elle disent le contraire?!? Et oublions pas les temps d'attente. Ont me donne rendez vous a midi. Cependant même si le rendez vous est a midi, se sera à 17h00 que le médecin viendra vous voir pour parler pendant 5 min. En claire même si votre médecin de famille ce trouve à cette place, ny allez pas !! Ce serai juste une perte de temps!

I had a complicated medical issue that I was struggling with. I didn't have a family Dr and have seen many doctors. I met Dr Martin Lachance at this clinic. Once I met him, he helped me find the cause and solution. He is very professional, caring and will make sure whatever health issue you have gets the attention needed. He is very kind and takes time to listen to the patients and explain the treatments/processes to make sure they understand. I haven't seen any other doctors since I have seen him. He became my regular doctor. He is an excellent example of a great doctor and what our medical system needs. Thank you Dr. Lachance!😊🙏

The service was so fast and I was checked in in no time. Everything was fine with the nurse but the next step being seen by the so called doctor was the worst experience ever. He could not figure out what my problem was and he refused to refer me to do any test. He did not even stay for couple of minutes to hear my concerns and he left the room. Was just waste of time !

Everyone was nice and super helpful, until I met the doctor... After reading some of the reviews, I can confirm that the "so-called" doctor hates his job or doesn't even care. He told me to go see a podiatrist, but couldn't bother to explain what it was or why. Made me so uncomfortable, the way he talked like he didn't want to be there.

VERY UNPROFESSIONAL One star is too much First of all it was a Zoom meeting at 3;30, i called at the clinic multiple times to ask if they could push it back 5mins just so i could have the time to get home from work to log on to the zoom and no one ever answered. at 3:28 i tried to log in and i wasnt able to. the doctor called me on a private number which i usually never answer and asked me a thousand questions about my whereabouts and i told him i was in front of my house and that i wanted to log in he told me to call the clinic and get another appointment and hung up on me.. it was 3;32... he didnt even give me the chance to explain what was wrong he just hung up

I saw first time super rude receptionist. It was really nice receptionist all the time but finally i faced today. That's sad because they lose good review because of only one bad lady they have. Manager should check who was that. January 21st morning receptionist. She opened the door when clinic opens she said. I extremely feel bad because of her. I doubt if she has human's heart.

Always had a great service at this clinic and it’s my prefer clinic to go to even for short notice issue. My only issues is that I don’t have a family doctor at this clinic. It would make my life simpler especially since it not far from my place by bus😢

Scheduled an zoom appointment for 4pm: Nobody showed up after waiting for more than an hour. Tried to call them, nobody answer, no matter which option I tried. Totally unprofessional

I would've given a 0 if i Could. I have my family doctor at the clinic and i feel it's useless to have one! I can't book and appointment online on the website the provide and i can't reach anyone over the phone!!!! HOW CAN I MEET MY FAMILY DOCTOR THEN?!?!

I visited a GP and have been waiting for 2 days for the referral letter to go see a specialist doctor. The doctor said he would email me the referral by the end of the day. After two days of emails and chasing, no response yet. Very bad service!!

This is the worst clinic in Montreal. You pay for the online service, then if the doctor couldn't figure it out they invite you to their clinic and they charge twice. If you ask for your medical report they also charge you. It is like a stealing machine.

Awful wait time! I had a virtual visit scheduled at 1:20, and here I am alone at the virtual room after 45 minutes! I called the clinic, couldn't get through. They sent me 3 emails and 1 call to confirm the visit and their doctor hasn't showed up yet. This is the worst experience ever. I had virtual meetings with other 2 different clinics very nice experience.

Let my pregnant wife hanging in a Virtual Call for 90 minutes, nobody showed up. I read so many similar experiences here... Unreliable EDIT: Close to the 2 hours mark the doctor joined the call

Worst service ever they were super rude and unprofessional didn’t feel welcomed at all. Dr Lachance was super disrespectful.

Absolutely useless staff and doctors. The ‘online registration’ system is garbage. 0/5 stars all around.

This was the only clinic that would see me cause I had an out of province health card. They charged me $100 for a telephone consult that yielded nothing. I contacted my province for a reimbursement, and they told me that I was grossly overcharged for my doctor's appointment. If you have any choice go somewhere else. I contacted the office trying to get the results of my medical tests, and they wouldn't give it to me unless I paid another $25 for a doctor's visit, which sounds like a scam to me.

Pathetic service. Made me wait 2hrs despite confirmed appointment and still no doctor attended. I left in disappointment. You need to learn professionalism.

Let's see. Dr. Martin Lachance refused to take my diagnosis seriously. He did not take down visible signs of abuse left by my ex. He refused to take my ex abusing me with a grain of salt and acted like my PTSD was fake. I told him and he gaslit me same as he did over my chronic illness. He also screamed at me once about money, my money and he's why I got cut off fom CNSST!! He said I was faking my depression after being abused and he acted like he was a lawyer for my ex. He only likes patients that get better. He's a doctor who listens to gossip. He's sexist and too much in the pocket of insurance companies to care about his patients. He did a bad job with me because he considers me 'a poor'. I had a scar he said only a boxer would get and didn't include it in his notes. Always get your notes from this guy. He'll lie about you so you can't get help from other doctors.

Not sure why the bad reviews. Doc Hoang took me without an appointment because he happened to be free. Everyone I interacted with here was very pleasant.

Didn’t have to wait, my appointment time was respected. Desk staff were super friendly, which lately feels rare and both nurse and doctor were very professional.

Dr. Adam Choquette- Fuks is probably the best doctor I have even been to. He has the perfect mix of humanness and professionalism that is extremely hard to find. The staff here always answer my calls and everything I need is put on my patient portal in a timely manner. Thank you for making these challenging times so much easier.....

Doctor Lachance saw me, continually spoke over me as I was explaining my symptoms. When I asked for an academic excusal note he told me to pay $30- for a NOTE when I had already paid $110 for a 10 minute appointment (I do not have Quebec healthcare coverage as I am from Ontario). Only redeeming quality would be no wait time.

The clinic offered me a virtual visit over phone, and I got an email confirmation. On the day of the appointment I was waiting for the doctor and called them again. They said it was meant to be in person. They did not take responsibility of the miscommunication. When I saw the doc virtually, in the end he said I needed to come in again AND pay a followup fee for THEIR mistake. With the followup fee, it would be 250 dollars for one visit. Avoid this clinic and avoid Dr Zev Remer.

I am very much grateful to have the metro medic, one of the best medical services in downtown Montreal. I am a international student and experiencing the new environment, I had multiple sickness in a duration of 10 months, but with minimum medication and to the point expert consultation of doctors in metro medic, my health hurdles were tackled easily without disturbing my graduate studies. I personally thank to Dr. BEKHECHI, SAMIR EL-HADI and Dr. REMER, ZEV and the Metro medic-nurses and reception team, for immediate support and consultation. Also, the doctors and the team promptly assisted in providing the blue -cross health insurance claim form within the patient portal in just one working day. Which indicates the medical records and documentation are well distributed and stored. Also, the cost of consultation is affordable compared to other medical services in area, as of today. The space is well maintained, super hygienic and sanitizer just at door entrances. I personally suggest for new immigrants, student, workers or professional to seek primary medication for your health hurdles, as the team of doctors and management is very much supportive.

(Translated by Google) First phone appointment with this clinic, I have never had such poor medical service in my life, I have viral bronchitis, as my family doctor was not available, I had to deal with this clinic. Telling me that she was going to send a prescription for pumps, doctor lydie amsellem abecassis never sent my prescriptions, judged me on my daily life and was arrogant. No empathy and no help, the worst place ever. DONT GO THERE. (Original) Premier rendez-vous téléphonique avec cette clinique, je n'ai jamais eu un aussi mauvais service medical de toute ma vie, j'ai des bronchites virales, comme mon médecin de famille n'était pas disponible, j'ai du faire affaire avec cette clinique. Me disant qu'elle allait envoyer une prescription pour des pompes, la docteur lydie amsellem abecassis n'a jamais envoyé mes prescription, m'a jugée sur mon quotidien et était arrogante. Aucune empathie et aucune aide, la pire place ever. DONT GO THERE.

(Translated by Google) If I could put 0 I would have put 0 I had a consultation today by phone (the covid situation requires) and I have never seen a doctor so disrespectful in his way of explaining things and welcoming the customer .. to be avoided really - bad experience (Original) Si je pouvais mettre 0 j'aurai mis 0 j'ai eu une consultation aujourd'hui par téléphone (situation du covid oblige) et je n'ai jamais vu un médecin aussi irrespectueux dans sa manière d'expliquer les choses et d'accueillir le client.. à éviter vraiment - mauvaise expérience

The receptionists have been very helpful and professional. Update January 30/2023 Since 2016 only in one case I was not happy with a short time replacing receptionist. The permanent ones are above all my expectation.5 🌟 Policy of the clinic as well as doctors deserve 5 ⭐ They follow a great guideline 5 ⭐ They are responsible, professional and respectful.5 🌟 They are hard working, meticulous and responsible. 5 🌟 Their location is excellent. The phone menu is little difficult for me to deal with but that is me. I would recommend Metro Medic to my loved ones. I can say in a heartbeat that they are the best in Montreal.5 🌟 As always. Even better than before. Reception, attention, triage, docters 5 star. I compare it with other clinics like Sente Kildare, VMS, Herzl Clinic... They can never even reach the level of comparison.

Horrible clinic. Customer service agents were rude and dismissive. Doctor spoke down to me with an arrogant, condescending tone, and brushed off my symptoms completely. Avoid at all costs, they should not be open.

the worst ever, i tried to reach then in all ways, they never answer. My family doctor is gone and i m trying to see a doctor, they never answer.

(Translated by Google) excellent services, reception, nurses, doctors (Original) excellents services, accueil, infirmières, médecins

I got a voicemail for triage. The nurse didnt give an extension to reach her. I tried calling several times and the automated menu has no clear option to speak to anyone. The omsg says that 'we are open during the pandemic. We now offer telephone consultation". Since the triage nurse called on the telephone for triage, plus their automated msg about being open during pademic and using telephone consultation, i figured my appointment was a telephone appointment (due to the pandemic). I waited all day to get a call and no one ever called. Finally got a hold of someone in the evening and the nurse said that i missed my appointnent. They only do the triage part over the phone. I said usually triage includes taking your blood pessure, so i figured it was gonna be all on the phone. she reschedualed me. I went in person. They said they were going to send me my blood test requisition via email but then they sent it to me through a webprogram and i need a username and login and then when i click to sign up/ it says i need to ask doctor to sign me up. I have no way to access my important papers and i keep calling and there is no option to reach anyone/ the reception. 2 stars because the clinic is clean and nice, the dr was polite, and i didnt have to wait long.When I left the clinic I specifically asked the secretaries if there was anything else I needed to do. They said no they would send my test requisitions by email.

Very bad organization with other clinics. I did a venous doppler ultrasound 2 months ago in another clinic. Finally I got an appointment for today and I was told that there are no results. What is this please? The assistant on the phone did no offer any help "just call the clinic and request your results". WOW, what an amazing customer service.

My family doctor, of more than 35 years, works at this clinic. The staff is very helpful. The only thing that I find frustrating, is that it is sometimes, very difficult to get through by phone.

I was there on vacation because of acute tonsillitis. Making an appointment via telephone and email is relatively complicated compared to German standards. However I got an appointment the very next day in the morning. The doctor and the nurses were very nice. The throat swab was very difficult for me, but the nurse was very understanding and took her time.

I was late 10 minutes for an appointment, heavy rain started and traffic slowed down, I came soaking wet to the clinic just 10 minutes late and dr Fernandez refused to see me. This is such disrespect to patients, considering I waited 2 years for this appointment to refuse the patient for 10 min delay. Terrible, terrible service.

Wonderful clinic run by an amazing team. They really care about your well being and do their best to make sure you get seen as quickly as possible.

Excellent staff at the clinic. They respond well to so many different people with different needs. Staff has always been responsive and polite. Can get very busy in non-Covid times. My family physician is based here. I have always been pleased with the services at Metro Medic.

Worst clinic ever i experience. I am thyroid patient and I went there for the recommended blood test , I was fasting for 8 hours and I ask them about the blood test and the person at reception was so so rude , it was really bad and I would never ever recommend this clinic to anyone. For an international student it is so hard to deal with such rude people. I even ask them can you help me bcoz I need to get blood test as I have to do fasting again but the lady at reception was really rude. This kind of service I will never ever step in to such clinic worst ever. 1 star is also a lot for this kind of worst service.

Good service ***when available***. Not walk-in anymore, will not answer calls immediately. ***booking appointment online only*** Dr. Samir Bekhechi is an excellent Dr, humble, listening to patients, practitioner nurse Laura Popovici is so kind and helpful. In this industry, everywhere, some doctors will listen to patients, and some doctors will not listen to patients. So you just have to pray to God that you get the right doctor, willing to listen, diagnose, and treat.

This office is very hit and miss. Some of the receptionists are awful, and some are polite and professional. All of the male doctors I saw were rude, condescending, and the single female doctor I saw was very professional and compassionate. Mixed bag with unclear and sometimes long wait times, even for scheduled appointments online, which you will receive mixed messages, literally, about whether they're online or virtual.

Have always had very good service. I suspect that is because I have been with my GP, Dr. Roger Guy, for decades now. I have no idea what I will do when he retires. I trust him completely.

I have been a patient at Metro-Medic for over 30 years and I am still very satisfied with the service at the clinic. The personnel (administration and doctors) are kind and efficient.

Waiting time is short; friendly staff; the doctor was very nice and took the time to hear us and explain what the issue was.

Staff are very helpful and courteous. The appointment was very punctual. Doctors and nurses are very professional and a great place for receiving help from a specialist.

Friendly and helpful staff. Was able to make an appointment next day. I am satisfied with care.

This must be where bad doctors go when no one else will hire them. Dr. Remmer was rude, condescending and unhelpful. Some people are just in it for the paycheck and don't even try to hide it. I think that's a shame.

Adore my personal physician ....and the staff super friendly BUT ....due to the pandemic phone service is to be desired .....I'm old and detest "waiting" then ..getting no explanation for the delay ...sigh

(Translated by Google) Except when the doctor on duty did not show up, I have always had good service! (Original) Sauf une fois où laquelle le médecin de service ne s'est pas présenté, J'ai toujours eu un bon service!

(Translated by Google) I came there with a big backache. They passed me x-ray but the doctor was unable to say / interpret what have I got !! He told me to go somewhere else! He prescribed nothing to me, no treatment! I lost the day just to tell myself to go see someone who will be able to say what I have! What incompetence !!! I do not believe it. The doctor couldn't care less treating patients. He just wants to get rid of you quickly ... (Original) Je suis venue là-bas avec un gros mal de dos. Ils m’ont fait passé rayon x mais le médecin n’était pas en mesure à dire/interpretter qu’est-ce que j’ai!! Il m’a dit d’aller voir ailleur! Il m’a rien préscrit, aucun traitement! J’ai perdu la journnée juste pour me dire d’aller voir quelqu’un qui va être capable de dire ce que j’ai! Quelle incompétence!!! J’en reviens pas. Le médecin s’en foutait royalement de traiter les patients. Il veut juste se débarasser vite de toi...

(Translated by Google) Very good medical attention (Original) Muy buena atención medica

(Translated by Google) Unfortunately, the flaw in this team is clearly Dr. Zev Remer. He literally drags his feet, drops the trash when entering the room, spoke to me while looking at the door and hastened to leave before I even ask him my questions. Did not make any diagnosis to me whereas the following day, another doctor confirmed to me that I have the foot, hand, mouth. The rest of the staff are quick, efficient and courteous. (Original) Malheureusement, la faille dans cette équipe est clairement le Dr. Zev Remer. Il se traîne littéralement les pieds, fait tomber la poubelle en entrant dans la salle, me parlait en regardant la porte et s'est empressé de sortir avant même que je lui pose mes questions. Ne m'a fait aucun diagnostic alors que le lendemain, un autre médecin m'a confirmé que j'ai le pied, main, bouche. Pour ce qui est du reste du personnel, ils sont rapides, efficace et courtois.

(Translated by Google) Never answer the phone !!!!!! (Original) Répond jamais au téléphone !!!!!!

(Translated by Google) VERY BAD experience with Doctor REMER, I wonder if he is a real doctor, completely INCOMPETENT and UNSOME! (Original) TRES MAUVAISE expérience avec le docteur REMER , je me demande si c'est un vrai docteur , complètement INCOMPÉTENT et DESAGREABLE !

Very good services, professional staffs, nurses and doctors. So impressed and highly recommended 👍

(Translated by Google) I made an emergency appointment online the first time .... I was super scared to see the comments, honestly the first time I spent in just being 30 min big max, these doctor xiao yi su who my sight and I have nothing to say it is super nice ... same thing the second time I saw the same doctor and she reassured me and immediately put me at ease and I waited until 15 min, I recommend this clinic has 120% .. there can be just the nurse who looks a little silly :) (Original) J'ai pris un rendez vous d'urgence en ligne la première fois ....j'avais super peur vue les commentaires , honnêtement la première fois jai passer en peu être 30 min gros max , ces le médecin xiao yi su qui ma vue et je n'est rien a redire elle est super gentille ...même chose la deuxième fois jai vue le même médecin et elle ma rassuré et tout de suite mis a l'aise et j'ai attendu que 15 min , je recomande cette clinique a 120% ..il y a peu être juste l'infirmière qui a un petit air bête :)

I am grateful for our experience at the clinic. My husband and I were assigned to a family doctor there. We went on several occasions. The receptionists were kind, helpful and patient. So were the nurses. Our doctor was fine too. The wait time was reasonable.

$100 for a 3 minute consultation with a doctor who barely looked at me which was NOT fully covered by my out of province insurance.. (they covered less than half).. why was it $100 for mere minutes of time?

I've been going to Metro Medic for many years. No medical service provider is perfect but I find the staff at Metro Medic very understanding and accommodating. Recently I needed a prescription on short notice and called to see if I could speak with my doctor. I was pleased to have him call me back in 5 minutes to fulfill my prescription.

(Translated by Google) Never received a call from the doctor for the phone appointment .... (Original) Jamais reçu l'appel du médecin pour le rdv téléphonique....

Qualified friendly staff.

(Translated by Google) I had r.v. with Dr. Martin Lachance at 3 pm, called me at 3:03 pm, very kind, very courteous, and very professional, thank you to Isabelle Bissonnette the secretary and also to Dr. Lachance (Original) j'avais r.v. avec Dr. Martin Lachance a 15h, m'a appelé a 15h03 min, très gentil, très courtois, et très professionnel, merci a Isabelle Bissonnette la secrétaire et aussi a Dr. Lachance

(Translated by Google) Almost impossible to get your results, this clinic was once good, but after COVID-19 they did not make the transition well online. Doctors show up over an hour late, send you ridiculous tests, and usually ignore your needs. Last year, I was trying to figure out a health problem but it was a joke. To be avoided in any case. Nearly impossible to get your results, this clinic used to be good, but post COVID-19, they have not transitioned to online well. Doctors show up over an hour late, send you on ridiculous tests, and generally ignore your needs. The past year trying to determine a health problem has been a farce. Avoid at all costs. (Original) Presque impossible d'obtenir vos résultats, cette clinique était autrefois bonne, mais après le COVID-19, ils n'ont pas bien réussi la transition en ligne. Les médecins se présentent avec plus d'une heure de retard, vous envoient des tests ridicules et ignorent généralement vos besoins. L'année dernière, j’essayais de déterminer un problème de santé te cetais une farce. A éviter en tous cas. Nearly impossible to get your results, this clinic used to be good, but post COVID-19, they have not transitioned to online well. Doctors show up over an hour late, send you on ridiculous tests, and generally ignore your needs. The past year trying to determine a health problem has been a farce. Avoid at all costs.

Top! Care, Care and Care.

I went here fairly recently and I had very good service from two women (one a nurse and another a doctor I believe). I didn't have to wait long either and there was only one other person waiting. Unfortunately they couldn't fix my problem but they referred me to a specialist.

I am thankful for this clinic. Receptionist is very kind. Nurse Marie is sweet and very detailed in asking me my past medical histoty. Dr Nathalie Bleu is heaven sent.Very compassionate and smart. Taking her time to listen to all your concerns and give you all the information you need. Quebec needs more Doctors like her ❤️❤️❤️❤️❤️. Dr. Martin Lachance is an excellent Doctor.He listens to his patients.Did a thorough physical exam and ordered laboratories required to rule out my condition. Thank you for your compassionate service My exprience at metro medic was very smooth and organized. Update they are all very compassionate. Laura the Nurse Practioner is super sweet and smart. Thank You Laura for the health advice.

Had an appointment for 11am and waited for over 1 hour. Nurses and receptionists were very short tempered as well.

I’ve been here once, for a minor emergency (booked 36 hours in advance). The reception staff was prompt and helpful. There was a bit of a wait even though there were very few patients in. During the wait however, I noticed how friendly the reception staff with all returning patients, remembering personal details and making them feel valued. Once I got in to see Maria Popovici, she was excellent. She took her time to ask thorough questions, looked at all my photos tracking the issue’s history, then gave me a clear diagnosis and explanation as to how she came to that conclusion, as well as multiple solutions and resources. I had gone to another clinic for the exact same issue, but the doctor barely spent 3 minutes with me, leaving me with all kinds of questions and doubts. At this clinic, I got all the answers I needed, without feeling rushed out. Overall, the service here was far more personal than I’ve experienced at other public clinics, and that goes a long way for me.

Very well organized. Staff are very polite. Increasing difficulty being able to speak in English, my mother tongue, to the nurses. Reception staff are bilingual. Getting harder to get an appointment with my family doctor. I am quite satisfied in general.

I have always had positive experiences at the clinic. Dr. Bekhechi is a caring, competent professional; what more can you ask of a busy doctor. Clinic staff, in my dealings with them, have always been polite and professional.

My son was sick with 39.4 fever and his pediatric was on vacation. We tried different clinic and they said you have to get an appointment through internet. Each time we tried it took back us to his pediatric doctor to get an appointment!!!! I decided to come to Metro Medic and explained the situation and the front desk (a lady) said if he is here I will let him to see doctor right away otherwise bring him next day at 8:30 A.M. I am very grateful to front desk lady and Metro Medic. Thank you.

I got the appointment from Info Sante within 24 hours and It’s the first time her for my 3 years kid. The staffs were friendly and processed very fast. The nurse very friendly , patient and doctor checked my kid carefully.

Referred to this clinic following an emergency visit to the CHUM, not only did I receive a referral I needed after 2 years of fighting the QC medical system, but Dr. Khadir was professional, attentive, and compassionate. I highly recommend this clinic. Thank you for the outstanding service, ELNA!