By far the best animal center store when it comes to aquariums. These guys always maintain their aquariums. They have a wide selection of plants and fish. The prices are the best between all the nature animal centers (yes they have different prices for same fish sometimes). Plants are clean. No snails or algae. Staff are helpful and knowledgeable. I do my research for what I buy but I still pick a few tips from them every time I go.

(Translated by Google) Manager very aggressive in these remarks ... and unpleasant ... it was not to explain but to condemn immediately without leaving the world time to answer or explain ... really unfortunate ... at least 10 years that I go there .... but there I know could ...? And I love all animals and respect them at the highest point .. I myself have a dog that I saved on the highway ... 2 cats, a piranha, a tarantula etc that I take care of but there it was unjustified his way of acting and speaking .... 😌 She is afraid of being animals but should learn a little about humans before being sentenced and judging like that without knowing .... very uncomfortable experience ..... 😔😔 (Original) Gérante très agressive dans ces propos... et désagréable.... ce n'était pas d'expliquer mais de condamné tout de suite sans laisser le monde le temps de répondre ou expliquer.... vraiment dommage... ça fait au moins 10 ans que je vais là.... mais là je sais pu...? Et j'adore tout les animaux et les respecte au plus haut point.. j'ai moi même un chien que j'ai sauvé sur l'autoroute...2 chats, un piranha, une tarantule etc que je prends soin mais là c'était injustifié sa manière d'agir et de parler....😌 Elle connaît peur être les animaux mais devrais en apprendre un peu sur les humains avant de condamné et juger comme ça sans savoir.... très inconfortable expérience.....😔😔

Perfect place to get a new family member and/or items for them! Animals from local rescues for adoption. I love my new kitten.

Very nice and friendly staff, ice-free sidewalk and parking lot, lovely selection of animals, but I didn't get what I paid for. I paid for 100 live crickets, ensured they were warm on the way home. At most, there were 50 crickets in the container at the time of purchase, and half had clearly been dead for a long while. The survivors are strong, but I think a lot of them simply got caught between the egg cartons and died of hunger. I waited 3 days before discarding anything, just to give them a chance. I am very disappointed, as this was my first time purchasing from them. I have an issue with my leg that makes it difficult for me to get about, and I was hoping to breed these guys and keep my geckos and tarantula well fed over the winter without having to go out and do more shopping. I don't think I will be purchasing my feeder insects there again. I don't want a refund or replacement, I'm not usually in the area.

I love coming here. The personnel are very professional, knowledgeable and friendly plus they have a great selection of accessories for your pets. Also, the animals are very well taken care of here. Great service. My daughter and I were served right away and our questions were all answered and we walked out with a new member of our family, a crested gecko.

I was very pleasantly surprised with my visit to this Nature, I'm usually not a fan of any of the larger pet stores. But the mammals were all healthy and beautiful, with nice sized enclosures, the birds were well taken care of, but I was most impressed with the reptile section. They didn't have very many species, but what they did have was well taken care of, in appropriate size vivariums, with actual proper husbandry! I couldn't believe my eyes. The feeder rats and mice are nice and plump, and the insects were actually gutloaded. I went in for some rats and wound up leaving with a beautiful boa. 5/5 will definitely be back for all my reptile needs. Great job!

(Translated by Google) Poor customer service, as much on the floor when asking for help finding items as at the checkout ... wait more than 10min at the counter for an employee to present ... (noted that he there were more employees than customers in the store) (Original) Service à la clientèle médiocre, autant sur le plancher quand on demande de l'aide pour trouver des articles que rendu à la caisse... attendre plus de 10min au comptoir qu'un employé ce présente... ( à noté qu'il y avais plus d'employés que de clients dans le magasin)

Lots of merchandise of all sorts. Manager very knowledgeable. An other emplyee breaks off their conversation with customer in middle of customer speaking, to exchange a few sentences on a personal matter. If she had excused herself at the end of my sentence I would have felt less invisible, less of an afterthought to her. But selection is well laid out and inviting, so yes for sure I'll be going back.

(Translated by Google) It is, in my region, one of the best shops of its kind. The staff are attentive and courteous. They master their profession. They have several refuge cats and their birds are in very large cages and go out regularly. They have a lot of choice of food and various accessories. We travel from afar because their prices are more than competitive. In short, they take care of customers and animals. (Original) Cest, dans ma région, l'un des meilleur commerce du genre. Les personnel est attentifs et courtois. Ils maitrisent leur métier. Ils ont plusieurs chat de refuge et leurs oiseaux sont dans de très grande cage et sortent régulièrement. Ils possèdent bcp de choix de nourriture et d'accessoires variées. Nous nous deplaçons de loin car leurs prix sont plus que compétitifs. En résumé, ils prennent soin des clients et des animaux.

(Translated by Google) Great staff (Original) Personnel super

(Translated by Google) Nice place, but poor customer service (Original) Belle place, mais mauvais service a la clientèle

(Translated by Google) Criticism-complaint against the manager who accused the former client that I am as if I was a - I don't know what - forcing the client to defend himself in words with stress! The explanation. This fish department store was able to be despicable to a customer like me who spent hundreds of dollars and even a lot more. It is not the most important but the importance of a customer should count on a non negligible level. Customers who have an aquarium and keep their tropical or cyclid fish alive for a long time in an aquarium that is larger than 10 gallons but not 100 gallons should return fish that have outgrown. The problem is that when an employee reminds us that according to certain rules we can obtain an exchange for returned fish. It is necessary to go through a manager for the agreement to be made. I called a person who is a manager, the agreement was made for an exchange. Returned to the store for exchange and return, the deal over the phone was denied not only was it curtly and stupidly refused by the manager as if the customer I was was less than nothing. The customer then rather loyal to the store reacted with anger not understanding the verbal aggressiveness of the person. If the employee communicates in an ordinary way with the manager or vice versa the manager who talks badly with the employee. How the customer who returned a fish according to the opinion of the employee is guilty of the confusion that there is in the administration of Center Nature with regard to the returns of fish whether there is an exchange or not ? Being stupidly told by the management that your fish "does not interest us", pay "your exchange" when an agreement has been reached on the phone, all of this is unacceptable since it is the customer who keeps the store alive! The lost clientele is also the result of incompetent management which does not control its moods of the day and which throws it in the face of the client. Because on the merits by repeating oneself, the rules must be clear if the returns are without exchange or with exchange if one exchanges certain types of rarer, more beautiful fish or not at all. In my case, my turned over fish is seen as a nicer species than others. This clarity on the part of the employee and especially it seems on the part of the management is not there. So yes, the customer that I am is not happy and rejects this store and may be the entire business outside this branch. Before speaking that day to the manager, I had also previously paid for equipment increasing the profit of the place. Lamentable is the current management of this store, we must prevent its bad moves and denounce the management of this store whose employees are poorly informed on specific points and who improvise on a case-by-case basis without foreseeing that the management may be in the and its confusion and attacking customers as if they were guilty of miscommunication from staff and management. We must denounce, thanks to Google, this type of complete failure. Response to response. The manager never mentioned on the phone that the EXCHANGE could be REFUSED. Return a fish according to the saying yes that. The rules are not clear. Since the Yassin employee spoke about a very possible exchange for the client by speaking to the manager without forcing it to be FACE TO FACE. The telephone being seen as the means. Without any mention of the individual value of the exchanged fish, especially since the manager on the phone accepted the return of a cyclid fish saying only that the employee Yassin was the one who could take care of the clyclide without further details. I repeat the problem of communication at the source and the lack of follow-up by management. Before a conflict there is a beginning, a cause. Neither throwing things nor pushing, anger yes facing the tone in the manner of the manager, her turnaround! One or one named Sirois also criticized the manager. . (Original) Critique-plainte contre la gérante qui a accusé l'ex client que je suis comme si j'étais un -je ne sais pas quoi- obligeant le client à se défendre en paroles avec stress! L'explication. Cette animalerie au niveau du département des poissons a été capable d'être ignoble envers un client comme moi qui a dépensé des centaines de dollars et même beaucoup plus. Ce n'est pas le plus important mais l'importance d'un client devrait compter à un niveau non négligeable. Les clients qui ont un aquarium et qui gardent vivants longtemps leurs poissons tropicaux ou cyclidés dans un aquarium qui est plus qu'un 10 gallons mais qui n'est pas un 100 gallons doivent retourner des poissons qui sont devenus trop gros. Le problème c'est que lorsque qu'un employé nous rappelle que selon certaines règles on peut obtenir un échange pour le poisson retourné. C'est qu'il faut passer par un gérant pour que l'entente se fasse. J'ai téléphoné à une personne qui est gérante, l'entente a été conclue pour un échange. Rendu au magasin pour l'échange et le retour, l'entente au téléphone a été niée non seulement elle a été refusée sèchement de façon bête par la personne gérante comme si le client que j'étais était moins que rien. Le client alors plutôt fidèle au magasin a réagi avec colère ne comprenant pas l'agressivité verbale de la personne. Si l'employé communique de façon ordinaire avec la personne gérante ou vice versa la personne gérante qui dialogue mal avec l'employé. En quoi le client qui a retourné un poisson selon l'avis de l'employé est coupable sur la confusion qu'il y a dans l'administration de Centre Nature en ce qui regarde les retours de poissons s'il y a échange ou non? Se faire dire bêtement par la gérance que votre poisson "ne nous intéresse pas", payez "votre échange" lorsqu'au téléphone il y a eu un accord tout cela est inacceptable puisque c'est le client qui fait vivre le magasin! La clientèle qui se perd c'est le résultat aussi d'une gérance incompétente qui ne contrôle pas ses humeurs du jour et qui la jette à la figure du client. Parce que sur le fond en se répétant, il faut que les règles soient claires si les retours sont sans échange ou avec échange si on échange tel types de poissons plus rares, plus beaux ou pas du tout. Dans mon cas mon poisson retourné devenu gros est perçu comme une espèce plus belle que d'autres. Cette clarté chez l'employé et surtout semble- t-il chez la gérance n'est pas là. Ce qui fait que oui le client que je suis n'est pas content et rejette ce magasin et peut être l'entreprise au grand complet hors cette succursale. Avant de parler ce jour là à la personne gérante j'avais en plus avant payé du matériel augmentant le profit du lieu. Lamentable est la gérance actuelle de ce magasin, il faut prévenir ses mauvais coups et dénoncer la gérance de ce magasin dont les employés sont mal informés sur des points précis et qui improvisent au cas par cas sans prévoir que la gérance peut être dans la et sa confusion et attaquer des clients comme s'ils étaient coupables de la mauvaise communication du personnel et de la direction. Il faut dénoncer grâce à Google ce type de ratage complet. Réponse à la réponse. Jamais au téléphone la gérante n'a mentionnée que l'ÉCHANGE pouvait être REFUSÉ. Retourner un poisson selon la parole dite oui ça. Les règles ne sont pas claires. Puisque l'employé Yassin a parlé d'échange fort possible pour le client en parlant à la gérante sans obliger que ce soit FACE À FACE. Le téléphone étant vu comme le moyen. Sans aucune mention de la valeur individuelle du poisson échangé d'autant qu'au téléphone la gérante a accepté le retour d'un poisson cyclide disant seulement que l'employé Yassin était celui qui pouvait s'en occuper du clyclide sans précisions encore. Je répète le problème de communication à la source et le manque de suivi de la gérance. Avant un conflit il y a un début, une cause. Ni lancer des choses ni pousser, de la colère oui face au ton à la façon de la gérante, son retournement! Un, ou une nommée Sirois a fait aussi une critique contre la gérante. .

(Translated by Google) Very poor customer service. We were about ten customers waiting outside to enter while three employees chatting behind the counter. I will give my money elsewhere, thank you very much. (Original) Très mauvais service à la clientèle. On était une dizaine de clients à attendre dehors pour entrer pendant que trois employés discutaient derrière le comptoir. J'irai donner mon argent ailleurs, merci bien.

(Translated by Google) I have a 3 year old boy and they refused me access to the toilet for the young boy I had to go in the parking lot for him to face his (pee) and more after I had paid my bill the cashier gave me unpleasant comments I have been a customer since opening this business and they lost me as a customer (Original) J’ai un petit garçon de 3 ans et ils m’on refusé l’accès au toilette pour le jeune garçon j’ai dû aller dans le stationnement pour qu’il face son (pipi) et en plus après que j’avais payé ma facture la caissière m’a passé des commentaires désagréables Je suis client depuis ouverture de ce commerce et ils m’on perdu comme client

Large pet store. Staff is mostly professional and knowledgeable. They really take the time to explain everything to you when purchasing an animal. We were greeted and assisted almost immediately upon looking at the cats (I forgot the employee’s name). Products are a bit pricey and they definitely push for the more expensive products. Nice environment overall though. Staff could be slightly more amicable and it wouldn’t hurt for them to smile. Also, I noticed the enclosures for the hamsters were a bit dirty so maybe the employees should pay a bit more attention to these smaller animals.

Finally a pet store that truly cares about their animals! Clean, well-kept, and big location with a wide variety of animals - birds, cats, rodents, fish, reptiles, etc. Staff is friendly, they'll have a whole conversation with you to ensure your question is answered. Every Centre D'animaux Nature I've ever been too is a great place.

Great experience. Friendly staff. You can tell they love what they do.

Employees seem to really care about animals and know their products really well. They also have the cutest kittens.

(Translated by Google) I just bought a beautiful little kitten c my new love c a great center (Original) Je viens d acheter un beau petit chaton c mon nouvel amour c un super centre

Love it I would recommend for everyone including family members

(Translated by Google) Warm welcome parking available (Original) Aceuill chaleureux stationnement disponibles

(Translated by Google) Very nice place very good public service (Original) Très belle place très bon service public

(Translated by Google) Personal attentive, patient and friendly. (Original) Personelle à l'écoute, patient et aimable.

(Translated by Google) Nice variety (Original) Belle variété

(Translated by Google) I like this place. Clean and the animals are treated well. The only problem is that sometimes there is no one at the cash desk and you can wait several minutes. I have never had this problem in other pet stores. (Original) J'aime bien cet endroit. Propre et les animaux sont bien traités. Le seul hic est qu'il arrive quelque fois qu'il n'y a personne à la caisse et on peut attendre plusieurs minutes. Je n'ai jamais eu ce problème dans d'autres animaleries.

Amazing customer service. Super helpful and product knowledgeable staff. Will be returning to buy all my pet items.

Princing need to be a bit more competitive

Great service, lots of replacement parts. Good selection

Social distancing, and has clean environment. Very helpful staff.

By far the best pet store in Montreal, the bird caretaker and also the manager are very helpful, excellent customer service. It shows since the store has everything you need for your pets. Not pushy at all, but will still show you exactly what is needed to satisfy the health and good care of your newly adopted friend! Excellente équipe, merci.

Clerks are very helpful and go the extra mile to explain how their products fit your needs.

Really nice staff, but not much stuff as the laval store

I love this place. Staff is very welcoming and really professional. Great place. Thank you for your great service every single time. Katy

Awesome employees and good advice for pets when needed! Great products!

Horrible reception at the cash register,,, will not buy anything if served by Loik!!!

Divine. The girl who attended me is very friendly. Hope to return soon

Great service and selection of fish!

Very clean, very well equipped with lots of choice for all kind of pets including fish. Superb store!

(Translated by Google) The employees are really passionate about animals, knowledgeable and very friendly. Very nice selection of dodos and cage bottoms for guinea pigs (or other rodents) (Original) Les employés sont vraiment des passionnés d'animaux, connaissants et très sympathiques. Très belle sélection de dodos et fonds de cage pour cochon d'Inde (ou autre rongeurs)

(Translated by Google) For fish yes !; Not for cats! (Original) Pour des poissons oui!; Pas pour les chats!

(Translated by Google) I have always had good service at this pet store. Lots of product choices. Employees know what they are talking about. Sometimes I even make a detour to come to this place to buy what I need. I recommend! (Original) J'ai toujours eu un bon service à cette animalerie. Beaucoup de choix de produit. Les employés savent de quoi ils parlent. Je fais même parfois un détour pour venir à cet endroit acheter ce dont j'ai besoin. Je recommande!

(Translated by Google) Lots of choices for peruchs it's really nice this department store! (Original) Beaucoup de choix pour les péruches c'est vraiment agréable ce magasin grande surface!

(Translated by Google) Lots of choices, but we were looking for an employee for advice on choosing a fish and a man of a certain age served us without a smile and had the air of not wanting to serve us or us or the other customers present . We had to disturb another employee to tell him to join us when he was done with the client. (Original) Beaucoup de choix, mais nous cherchions un employé pour un conseil pour le choix d'un poisson et un homme d'un certaine âge nous a servie sans sourire et avait l'aire de ne pas vouloir nous servir ni nous ni les autres clients présent. Nous avons dû déranger un autre employé pour lui dire de nous rejoindre lorsqu'il aurait terminé avec la cliente.

(Translated by Google) Super competent and attentive personal service for our little animal loves (Original) Super service personnel compétant et attentionné pour nos petits amours d'animaux

(Translated by Google) I love (Original) J'adore

(Translated by Google) Rude manager, aggressive and lacking in professionalism and good manners! (Original) Gérante impolie, agressive et manque de professionnalisme et de bonnes manières!

(Translated by Google) A warm welcome and everything is there for our brothers and sisters the animals! 🥰😘 (Original) Un accueil des plus chaleureux et tout y est pour nos frères et soeurs les animaux !🥰😘

(Translated by Google) We went today and we had been served by a blond gentleman with rings in the ears (history that he recognizes himself). He was exceptional, patient, informative, in short, an excellent advisor. The kind of advisor that we will follow no matter where we go! We'll come back to see you for sure! Thank you for your excellent work. (Original) Nous sommes allé aujourd'hui et nous avions été servi par un monsieur blond avec des anneaux dans les oreilles (histoire qu'il se reconnaisse). Il a été exceptionnel, patient, informatif, bref, un excellent conseiller. Le genre de conseiller qu'on suivra qu'importe la place ou on va ! On reviendra te voir pour sûr ! Merci pour ton excellent travail.

(Translated by Google) Very warm welcome and really caring and passionate advisor (Original) Accueil très chaleureux et conseillère vraiment attentionnée et passionnée

(Translated by Google) I adopted a kitten and she is healthy, it is a happiness on all fours Thank you for a professional service (Original) J ai adopté un chaton et elle est en santé c est un bonheur à quatre pattes Merci pour un service professionnalisme

I was searching for red factor bird food, but i didnt found it, staff said they dont sell here but still 10/10 rating.

(Translated by Google) Courteous and professional service. Many thanks to Sabrina (Original) Service courtois et professionnel. Un grand Merci à Sabrina

Ok

Very good costumer service

(Translated by Google) Very well maintained and good choice (Original) Très bien entretenue et bon choix

(Translated by Google) 04-Oct-2020 I can't add another opinion, but Thanks to Andreane who guided me super well for my first rabbit! I travel from afar to shop with you and I am always satisfied! a big thank you _________________________ Excellent service. The girl took the time to explain to me what is needed for my little hamster. Thanks for the good service. The best pet store. (Original) 04-oct-2020 Je n'arrive pas a ajouter un autre avis, mais Merci à Andreane qui m'a super bien guidé pour mon premier lapin ! Je me déplace de loin pour magasiner chez-vous et je suis toujours satisfaite ! un gros merci _________________________ Excellent service. La fille a pris le temps de bien m’expliquer ce qu’il faut pour mon petit hamster. Merci pour le bon service. La meilleure animalerie.

(Translated by Google) Because they know their product (Original) Parce que eux connaisse leur produit

(Translated by Google) Helpful staff, good advice :) (Original) Personnel serviable, bons conseils :)

(Translated by Google) I went there hoping to find hand-fed budgerigars and a beautiful large cage, this visit was very disappointing apparently birds are not their specialties I'm disappointed because it is the center closest to my home for the rest it seems correct (Original) J'y suis allée espérant trouvé des perruches ondulées nourrie a la main ainsi qu'une belle grande cage , cette visite fut très décevante apparemment les oiseaux ne sont pas leurs spécialités je suis déçue car c'est le centre le plus proche de chez moi pour le reste cela semble correct

(Translated by Google) Super good service (Original) Super bon service