Staff was helpful. You can rent kayaks, SUPs, canoes, pedalo boats, even some motorized little ones. The canal itself isn't pretty but the view of the Atwater market and the city is nice. You can ride for 1 or 2 hours which is more than enough.

Did the old port tour, had a great time! It's 3 hours but it depends on the wind and some of it is waiting in the canal at the gates while the water levels out. All in all fun, kayaks were good quality. You learn a little history about the canal, enjoy some fresh air. Our guide Jessy was awesome!

My husband, 4 kids and I rented a 7 passenger electric boat on labor day. We were super excited until the boat died 40 minutes into our ride ~2 KMs from where we took the boat. We called the emergency number they provided at 4:49pm. Our kids were understandably scared given they are all under 10 years old and this was the first time something like this happened. We had to call 3 more times and finally someone arrive to tow us at 5:40pm. When I called the 3rd time, the person explained they don't have a boat on dock at all times so they had to wait for someone to come back. When the manager arrived, he didn't even say a word (not "are you guys ok", "we're sorry this happened"). As a result, my husband mentioned to him we were surprised that it had taken such a long time for them to come. The manager, Dylan, acted extremely defensive displaying zero empathy or customer focused. When we finally arrived back at the dock at around 6:15pm, we told him we expected at least an apology in addition to a refund. We received the refund but he continued to blame the delay on the lack of boats and refused to apologize because according to him, we attacked him as soon as he got to our rescue, which wasn't the case. As I shared with him, I would expect operational procedures that ensure we get all instructions needed before departing as well as a boat always there should situations like this arise and they need to go tow someone. His response was that he had many other customers and couldn't drop everything to go get us. I find this response unacceptable. When I expressed to him that empathy is a requirement for someone in customer service and that maybe he should've put himself in our shoes (4 screaming and scared kids), his answer was that our kids were not in danger. It's sad because the boat activity is quite nice except when the boats are obviously not well maintained, safety precautions are dire and customer service or human touch is non-existing. I'm editing given the response that was provided by the business - yes, we found out after the fact that the boats were equipped with paddles. It took my husband asking the manager if there were paddles on board after he went to get us because we were not shown where they were during the safety briefing before we left. So, perhaps a review of your operational procedures to ensure all team members share consistent information with clients during the briefing could be a good idea to ensure this doesn't happen in the future.

Wish the service is a bit better and more attention to customers that have already paid. I ended up waiting at the boarding area where you wear your life jacket with not one single staff acknowledging my existence until I said something. Started my boat late but It was just an ok experience overall.

A great way to taste nature! The service is great and the equipment is in good condition. The price is fair (20$ for 30min pedalo).

Helpful staff, proper equipments and reasonable rates. You can rent kayak, canoe, swan boat and different motorized boats. Please find images uploaded for fare. Overall a great experience!! Recommended!!!!

Helpful staff, clean equipment and easy to use website. We booked in advance, but you can also rent on the spot. We chose the swan, 1 hour for 30$. Definitely recommend

Book online in advance, especially on weekends or holidays as this is a popular activity! The staff here are extremely friendly, patient, and helpful, even during their busy periods! There is a good selection of paddle, pedal, and electric powered water crafts to choose from, and they are very attentive of COVID-19 guidelines.

To flee like the plague

Beautiful kayak trip at the park. Definitely a highlight of our trip!

We love this place, we have rented swans and kayaks here, both experiences have been a great time! Highly recommend for a date day, time passer , or day activity

Any activity to do with water and I am there!! What I really appreciated about this place is that they rent electric boats for a great price. It was our first time ever driving an electric boat with no experience and you do not need a license! Quick response from staff and once again a fantastic experience with my little bundles of joy.

I had a great time on the electric boat yesterday! We didn’t have reservations. We just paid at the counter and then waited for 10 minutes. It was easy to steer and they give you instructions. Went with our dog and she had a great time too. Be sure to put a life jacket on your dog to ensure their safety at all times. We will for sure come back! Thank you for a great experience :)

I don't like running, and I don't like the gym. But boy I like kayaking, and the people working here are so friendly. And the canal is such a beautiful place to chill on a boat for an hour or two. I bought the season pass so that I can go after work and paddle until I forget computers exist.

Great local option to be on the water. This place is right near the Atwater market near the canal. You can rent pédalo, Swan pédalo, kayaks, electric boats,.. you are limited by the locks on two ends, but there is enough to go around for an hour. You won’t get that country, adventure feeling since you see people jogging and biking by the canal. They provide disinfected life jackets for each person. The prices are reasonable, and I would suggest to book online in advance for an evening or weekend if you don’t want to wait around too long for a rental. it’s the second time I’ve been there and plan to go back before the end of summer.

(Edited because of owners response): your response is as condescending as your staff's treatment. Who said I didn't like dogs and who said I want them banned? A child was bit, that should be of concern (and no we don't want ice cream that doesn't solve anything). I proposed a muzzle for big dogs because of the tight environment but all you're interested in is to deflect and accuse. petty and disrespectful! Original review: A big dog bit my 4 year old son when we were in the tight dock. When I went to the person in charge to tell him what happened, he really did not seem to care, didn't even take one look at the kid. I explained I did not want anything but that since the passage is so tight with water on both ends, that dogs can get a bit nervous and accidents like this can happen. That maybe consider a muzzle. He seemed totally disinterested, saying muzzles are not required by law and that the dog is not theirs. I mean aside from the obvious legal liability (it is on your premises, you should have appropriate measures in place), just show some compassion, maybe a smile to the frightened kid before you so rudely dismiss us. I surely will not be coming here again

Really nice boats. I took the electric one and I loved it. Really easy to drive.

Great boat experience! Chose swan boat 1 hour for $30, pretty sideview on the lake

Rent the electric 7-person boat, hit Atwater market and get everything you need for a picnic, enjoy your fresh produce and pastries on the canal.

We’re so lucky to have this centrally located nautical centre which offers something for everyone. There are kayaks for all levels, SUPs, as well as electric & other boats. It’s also both family & pet friendly - a real bonus! H2O is well-run & the staff there are patient, friendly & helpful. Reserving online a day or 2 in advance is best, especially for those busy weekends when everyone seems to want to go out at the same time. Best to show up a little earlier & have a little more patience during those busy times. Many thanks to Dylan & the rest of the H2O staff!

The reason for 4 stars is that kayaking in the lachine canal is not the same as doing it up north or somewhere with more trees and nature. Otherwise the staff are friendly and helpful. Equipment was fine. Was hoping for a better kayak but it's ok.

What a great experience! Very good contact in advance to make the reservation. For our party of 4 (2 parents and 2 kids of 16 and 13y) it was the first time. The dude who was with us made us feel very relaxed and gave us a lot of confidence to go wild on the rapids. This was Just one of the most fun things I ever did in my life and the way the accompanied us was a big part of it! Thanks To H2O. Always very Chill but also very in control of things. They made us push our limits in a very comfortabel way.

We did not book online so they had no electric boats available unfortunately. But we still had fun on the rabraska. Wish we knew about renting in advance.

Everything is excellent 🤩 it was an amazing experience and I will do it again 👍 the staff are very friendly & supportive! Thank you all 🙏

The person at the registration was very friendly and patient. By mistake I booked for 1/2 hour and he helped us to change the booking to 2 hours. Luckily the weather was nice, although there was forecast of rain but it didn’t rain.

Super straight forward, we just showed up without a reservation which worked because it was raining slightly. On busier/nicer days a reservation would probably be needed. River is slow and has nice scenery. Play some Music on your phone, smoke a joint, bring a picnic to have on the tiny islands or a pull off and it’s a great day on the water

Beautiful private and spacious! I loved my stay at H20. It's very private, there was always available chairs and beach towels on the beach and at the pool. The bar made excellent drinks and are very well priced. They serve breakfast and lunch. Didn't try the breakfast but the lunch was very good! The gym is spacious and very clean, I used it almost everyday. The beach was perfect. The rooms were very clean and I liked that they have laundry available so we were able to wash our clothes. The kitchen was fully equipped so we were able to cook ourselves healthy yummy meals.

This place is great. It has such a nice atmosphere, beautifully located on the canal and very friendly and helpful staff. The Old Port tour was awesome! I can recommend.

Great! Staff very kind and efficient, clean equipment, very relaxing this part of lachine. One little thing could be nice to have a bathroom.

Took a 2 hour class to learn the basics of Kayaking. Ben was our instructor and was a superb teacher for our group of 6. He gave us a few tips to help us enjoy our future outings and avoid getting tired in the process. We enjoyed his humour and his encouragements. I would recommend this class for anyone that would want to do a kayak excursion and needs to learn the basics in a safe and enjoyable environment.

Very special needs friendly here. Brought my adult brother who has autism and everyone here were very accommodating, tentative and professional. Staff here seem to really be organized and know what they are doing. Will definitely come back and I highly recommend. Pricing might be considered steep for some but you pay for the experience. We had a great time.

Great place to spend the weekend, not so expensive, online booking. Multiple variety of activities kayak, canoe, pédalo, electric pédalo,etc.. Staff are very helpful and happy. Discount offered after first ride. Great with family and friends. Definitely going back again

Worst experience in the world I am currently in progress with them to get my money

Probably a young entrepreneur who is having trouble with their service or even that doesn't make money for Asser so he allows himself to be rude, he especially doesn't like to have criticism, perhaps review your existential crisis and perhaps go and consult a doctor or even do a survey on your unique personality yes yes 😘 which means to vomit