1/5 南大門小介 2 years ago on Google
(Translated
by
Google)
[I
want
you
to
be
more
responsive
to
customer
service]
2022/4/19
This
is
a
customer
who
entered
the
store
around
18:00.
Unlike
usual,
there
was
only
one
pair
of
customers
in
the
store
today.
However,
there
were
several
cars
lined
up
in
the
drive-through.
Meanwhile,
the
staff
members
were
desperate
to
deliver
delicious
products
for
their
customers
while
they
were
hot
as
soon
as
possible.
Except
for
some
staff.
After
waiting
for
about
5
minutes
in
front
of
the
cash
register
in
the
store
where
there
is
only
one
group,
the
staff
finally
confirms
the
order.
It's
natural
to
wait
5
minutes
because
there
is
a
turn.
But
from
here
on,
I
was
disappointed.
Problem
1
Have
a
handicapped
customer
come
to
pick
up
a
product
I
would
like
to
eat
and
drink
in
the
store,
and
when
the
product
is
not
finished
for
a
while,
the
staff
should
hand
over
the
number
tag
to
the
customer,
but
it
was
done
again
for
a
while.
I
was
numb
and
asked
to
bring
merchandise
to
my
seat
because
I
wanted
to
go
to
the
bathroom,
but
the
staff
called
out
the
receipt
number
and
took
it
to
a
lame
person.
I
was
letting
you
come
to.
Really?
Problem
2
A
thin
drink
without
ice,
chilled
potatoes
I
was
angry
when
I
was
sent
to
pick
up
the
product,
but
since
I
was
aiming
for
hot
potatoes
here
and
triple
beef
for
a
limited
time,
I
decided
to
forget
what
I
disliked
and
went
back
to
my
seat.
First
of
all,
the
classic
pote
...
To?
It's
not
hot
at
all,
but
rather
it
seems
that
it's
been
a
long
time.
At
this
point,
"Did
that
staff
receive
customer
service
education?
』\
I'm
frustrated
again.
The
best
drink
is
the
drink
I
drank
right
after
that.
I
asked
for
a
vegetable
life,
but
it
was
mostly
water.
Is
this
something
like
that?
I
went
to
the
cashier
and
handed
a
drink
to
the
staff
and
told
them
to
change
their
rude
attitude
toward
the
customers.
After
that,
the
staff
brought
drinks
and
potatoes
to
their
seats
and
bowed
deeply
to
show
the
color
of
remorse,
so
he
said,
"Don't
let
Mac
fans
down."
Problem
3
The
folly
of
putting
your
products
in
the
trash
in
front
of
customers
At
that
point,
when
the
staff
returned,
I
made
a
loud
noise
to
the
trash
can
with
my
cold
potatoes.
Is
it
okay
to
make
me
stupid
like
this?
As
a
Mac
fan,
I
will
never
forgive
it.
Funayama
You.
Put
your
name
badge
in
your
pocket
and
soon.
I
strongly
hope
for
thorough
employee
education
at
McDonald's
294
Maoka
store
❗️
(Original)
【スタッフへの接客対応をもっとしっかりしてほしい】
2022/4/19
18:00頃に入店した客です。
今日はいつもと違って店内の客が1組しかいませんでした。
ただ、ドライブスルーに何台か車が並んでました。
そんな中、スタッフの人達はお客のために出来るだけはやく熱いうちに美味しい商品をお届けしようと必死のようすでした。一部のスタッフを除いて。
1組しかいない店内のレジ前で5分程度待たされ、ようやくスタッフが注文を確認に。5分待つのは順番があるから当然のこと。
ただ、ここからが私をがっかりさせてました。
問題1
体の不自由な客に商品を取りに来させる
私は店内での飲食を希望していて、普段ならしばらく商品が出来上がらないときはスタッフがお客に番号札を手渡すはずですが、暫くまたされました。私はしびれを切らして、トイレに行きたいから席に商品を持ってきてください、と頼んだのですが、そのスタッフはあろうことか大声でレシート番号を呼んで足の不自由な人間に取りに来させていました。マジか。
問題2
氷の入ってない薄いドリンク、冷めたポテト
商品を取りに行かされて怒りが込み上げてきたが、目当てはここの熱々のポテトと期間限定のトリプルビーフなので、嫌なことは忘れて食べようと思い、席に戻りった。まずは定番のポテ…ト?ぜんぜん熱々でない、むしろかなり時間がたってる様子。この時点で『あのスタッフは接客教育しっかり受けたのか？』再びイライラが。
極めつけはその直後に飲んだドリンク。野菜生活を頼んだのだが、ほとんど水だった。こんなことあんのか？
レジに向かいドリンクをスタッフに渡し、客への失礼な姿勢を改めるようにつたえた。
その後ドリンクとポテトをそのスタッフが席まで運んできて深々と頭を下げて反省の色を見せていたので、『マックファンをがっかりさせないで』とつたえました。
問題3
自社の商品を客の前でゴミ箱へ入れる愚行
そんな矢先、そのスタッフが戻り際に私の冷めたポテトを何とも大きな音を立ててゴミ箱へ。こんな愚行させておいていいのか？マックファンとしては絶対に許さない。
フナヤマお前だよ。ネームバッジもポケットにいれときやがって。
マクドナルド294真岡店の社員教育の徹底を強く希望する❗️
9 people found this review helpful 👍
