Extremely poor service. The staff is most of the time confused and aren't clear amongst themselves as to what's to be done how. Instead of helping the customer out they instead leave them harassed and confused.

Very bad service. Most of the time staff is not aware of banking things and there is hardly any senior to resolve your queries and issues. Mostly they are focusing on people opening new accounts and loans. Once you open account you will go to low priority customer. Finally closing my account with HDFC after receiving this kind of service.

Worst service ever!!!!! Can’t begin to tell you’ll how incompetent the staff at this branch is! The bank is supposed to open at 9.30 but no sign of anyone till 10.15. Even though I was at the branch the girl at the ‘May I help you ‘ desk made me call the toll free customer service to have my queries answered. After having waited for so long and frustrated I demanded to speak to the manager who had suddenly gone for a meeting and no one knew where he was. I was asked to wait for the operations manager who also didn’t show up! I had to finally leave without having my work done!!!!!!!!!

HDFC in general has terrible customer service. There is no one point of contact. You cannot reach a customer service agent over call. It's better you take down someone's number from the branch. Branch folks are helpful.

Crap

Very bad service. Wish I could rating in negative. They penalized me for late EMI charges despite my paying emi on date. They always keep nibbing at your account balance little by little. Want to close my bank account

Such a pathetic customer service. I was there to deposit money in my account before I was flying abroad. And the girl behind the counter was very rude and asking me questions as if I was a thief. Lady, look at my account balance first before asking stupid questions.

One of the worst service especially with the credit card department here. There is only one person(Alok) who deals with such queries and he is not available in office most of the times. If you try calling he never answers calls, so you have visit the branch every time you are following up on your case. And at the end they provide you with incorrect information and all your effort is in vain.

I Have my Account in HDFC for more than 20 years , But not seen such an slow process.

Good branch. A bit crowded. Staffs are helpful and professional. I've not explored most of the services like cash deposit, withdrawal etc. However, as much I experienced the branch is very good.

Service is good and staff are very co-operative in this branch.

For a simple RTGS I had to ask 2 different people who had no clue were and what to write and minimum limit for RTGS. Staff is poorly infomed and knowledgeable about products. HDFC bank cannot have substandard service any were. This happened in Hiranandani Powai branch @ 1130am 7th Oct 2021.

Last afternoon, I travelled a lot of 5kms in Powai traffic to deposit cash, when I reached the counter after formalities it was 3:35PM, and the guy at counter told they are closed after 3:30PM, I know rules wont let u, and it may not really be possible but for a customer who has come all the way and who missed by just few minutes we can sometimes be little reflexible otherwise, why should he use HDFC instead of finding another closest bank.

We live in 2023, why do I have to fill physical form for every thing. And, why does this branch take 30mins to get a form printed. Everything thing needs 1 week to process. Will close my account soon. The overall branch employees want to just chill like it’s a government office.

Very bad service. Customer service is never available. 61606161 number is of really no use. When you desperately need help no one in HDFC bank is available ,just that useless ringtome is ringing and seems HDFC call centre is busiest number never ever avaiable . I had many times written this complaint but no use. Please shut down this number we customers need services which are helpful. Not for namesake . Pathetic bank

(Translated by Google) Good experiance with hdfc atm! (Original) Good experiance with hdfc atm!

Not responsive

Great staff really helpful and located in a very good location.

Not so good experience by some staff. as some of then says that they are too busy and you need to check yourself. And for any query the very diplomatic answer call the customer care as they will help you in much details. Some of the staff is very helpful and will go beyond their R&R and full their responsibility.

Strategic location

Pathetic

pathetic branch.. you deposit the cash at 10 am in the morning and they reflect after 3pm in your account.. idiots

Good

One of the best branch i have seen Everyone gives important to all kind costomers Really its best of the best.... ????

Great service, quick response to query.

Manager himself engaging with customers directly, great ! Good staff ?

Amlan ji is very helpful. I did FD with his support. I really appreciate that. I've learnt how to take care of ppl from his service. Thanks a lot!!!!!!

Good experience with saiye...name may be wrong ...but as i expected he worked like that .. account migrate nri account to Indian residence account..other staff are well supportive and very few banks staff work like that... really recommend to visit if you looking for opening bank account

Had a good experience here. Their staff is very polite and good.

I have been getting emails from HDFC with bank details for a different account holder. The first name is same as mine but the surname and account details are different. This is violation of privacy for me and the other account holder. Also, are my bank account details likely to reach another person??????? Have raised this with the bank in past with absolutely no action!!!!! VERY IRRITATED AND DISAPPOINTED

Worst experience..

Giving 0 star is isnt possible, so giving one… dnt fall in the trap, never take a asset product of the bank (loan/cc) they are worst & they have bought rbi in their pockets. No action will be taken against them… true India cheat leading bank

Very bad sarvice by staff, they don't know how to help the guest.. Aashish was very rude and un professional staff..

For every query, there is a form that needs to be filled Absolute sarkari daftar !! I wrote a mail to your email id, even that doesnt work

Worst service. I posted before too and it was deleted. It's super slow and even the helpdesk and employees do not know how the bank runs. Account kyc is a big challenge for them.

Got prompt support from the Personal Banking Manager Sahil Saxena for account KYC and from Arvind for Credit card application.

The most pathetic branch I've ever seen. Despite living in today's era they need a physical form for everything- without it being mentioned in the mails HDFC sends you. There were 2 really pathetic folks Sneha Shenoy and one of her juniors handling forex cards who were extremely slow folks. They will tell you get a doc- give printout which will take an hour to get printed and then ask for second one. Wonder don't they have enough common sense to ask for all documents in one go so that it can be printed in one go? They behave like they are some college interns with absolute lack of common sense on how to treat customers and how to hand over cards, despite being such senior folks. They try to show off as if they are doing you a favor by giving you bank cards (WTH!!!). And, this branch takes an hour to get a form printed. Everything thing needs minimum 1 week to process. The overall branch employees want to just chill like it’s a government office with nobody bothered to serve you or bother about customer satisfaction. I've right away withdrawn my credit and forex card and will go for some other bank which knows how to treat its clients well BEWARE of transacting with this branch!!!!

Worst experience. It was clearly mentioned that Saturday Open 09:30 to 03:30 but no one was there atleast mentioned it clearly that bank will be open but no employee will be there to resolve any query.

The most terrible banking experience. None of their printers work. They would ask you to get xeroxes from outside. No respect for time. Sloth like staff. Absolutely worst.

Swapnil Natake and Makarand Sawant, definitely the most incompetent members of this branch, false selling credit cards with hesitation, and beware they ask you to enter your net banking details on their phones, PLEASE DONT DO THIS MISTAKE, they might steal your money.

Careful of team selling credit card, they provide wrong info dont fall for this scam by hdfc naming a few members Swapnil and Makarand

Beware of the people working here, Swapnil and Makarand are running a different scam altogether, asking customers to add their net banking information in their phones

Atm is always in working condition unlike others

Worst branch have ever been to staff is incompetent always on phone only one teller counter working if you ask questions they will ask there manager to answer Hope they will help me in closing the AC I am done with HDFC hope whoever is reading take it seriously and show them the worth of client

I have visited this branch frequently with different queries, and stuff is really helpful, especially welcome desk team is very polite, knowledgeable, approachable and ready to support customer with best efforts.

They do not have time for customers, always busy Relationship managers required assistantS to manage customers !!!

Great service, digital banking services are excellent. Specially of payzapp

Superb services and amicable , professional staff behaviour

Great staff really helpful.

They do not do franking in this branch. However when you search it shows franking service.

Good Bank

nice

Very Bad service provider HDFC Bank,Staff is not helping.

i wish i could give negative ranking, as calling since yesterday on 66951616, but no one even bother to respond or ans, If you really care for your customer call me .

Lacks service .

Decent management.

Extremely poor service. These people did not know procedures, were ignorant and arrogant. What attitude! What should have been done in 1hr took 3 days. This branch used to be good but the new management and staff is horrible. They made me wait for hours while they are on phone or breaks.Really this is shining India or lazy India. I closed my fd’s and accounts. You should also.

Its good bank

Good services

Staff is very coperatative and supportive.

Visited here to get my address updated. Spoke to the lady at customer service desk. Filled up a form for the same and it was marked as urgent by the humble lady. Address verification was done within few days but the account was not updated. This was since they were not able to contact me on my cell. I visited the branch and asked them to fast-forward the further process. Also spoke to another representative of the bank over phone for the same. He assured that update will be done on priority. Will update this comment once the account is updated with current address.