Optica is the best optician to visit customer services are the best and friendly to both adults and children they are very understanding and very patient and professional they are things I can't say about How good it is God bless the company,workers and customers

Just got my glasses today. One of the most pleasant customer service I have experienced. Ms. Annie was wonderful, knowledgeable and perfect in frame selection. Makes me want to come and get another one. Thank you!! Optica.

Really Good Customer Service. I 100% recommend

Good service and the staff are well trained on Customer service. Keep up with the good work

The staff are be very friendly and the prices are affordable.The store is very neat and beautiful 💝💝.Im sorry I just realised that my oxygene warranty card has someone else's name written on it,what should I do?.

Annie Nduta is just as brilliant as they get. Her patience in helping my daughters and I select our frames was brilliant. Mastery of the spectacle lenses and eye care is simply outstanding. I love her engagement and leadership. Great resource you have, please take care of her. Her service is simply brilliant and she belongs to the top

Visited the T Mall branch and the staff were Very friendly. Enjoyed exceptional services. Good work

Excellent customer service! When you visit Optica tmall 1st floor, look for Rodgers. He carries himself with utmost intergrity and he’s willing to assist. Great team of professionals i must say!👏

Optica at T-Mall Lang'ata Road. Very service oriented, professional, friendly and calm staff. Patient optician lady too. Thank you.

Very pleasant experience. Just remove the Name Bernard (it was officially dropped and a gazette notice to that effect is available) and we are good

Great experience! I was served by Kevin who was quite professional and very informative. He took his time to explain to me about Contact lenses and their solutions.

Great experience. Great customer service and assistance. Thank you very much

I was served by Kelvin. Everything was done swiftly, received new glasses the same day. Highly recommended Optica.

Kelvin Wanyony was very kind and helpful. He made me enjoy my stay. Thank you optica thank you kelvin!!

Kelvin's customer service is excellent. I generally enjoyed the service at this station. Good job!

From the several visits I would say that I’ve had quite a good experience. Clean and neat store. The staff are quite friendly. You’ll rarely get a queue so service is pronto and above all the price range is affordable

Great fast service. The customer experience was fantastic!! Kudos Sylvia & Team!

The customer service was just amazing, the doctor was friendly we talked, he advised me in a very nice way, I mean I just want to go back again and again. I was really blessed with optica staffs at T-mall branch.

Optica services are offered in a very professional manner. I was happy and delighted to be served by them.

Amazing service from the minute i stepped in through their doors. The reception not like anything I've experienced so far. The staff are super helpful , friendly and professional and their products and the variety is also unparalleled. I highly recommend.

Very delighted with the service being offered and hoping to do more business with them

Hi, I had a good experience was served by Ann Nduta whom I highly recommend, very helpful, detailed and friendly, also very fast and efficient. The whole team was great! Very helpful.

Evaline Rotich is a wonderful young lady. She gave me outstanding advice and service. She is a definite asset to your esteemed establishment.

Great customer service! The staff are always on hand to assist and the listen to the needs of the customer with a genuine intention to get them what they want. I recommend this place to anyone who needs to get their eye checked, for eyeglasses or anything else eye-related🙌

I had an enjoyable experience. The staff are very hospitable. 10/10 would recommend.

Excellent and fast service, very friendly staff

Very friendly staff and professional. The glasses were ready in good time, I was surprised at how fast they completed the task. The eye tests very professional using up-to-date technology.

Perfect Customer service very kind ladies and gentlemen .Received my glasses earlier than expected..Definitely highly recommend 👌.

Very fast and efficient service. Accommodating staff. Keep up

Optica is very well organised, with excellent use of tech and some good advice. Keep up the good work!

The employees were very kind and friendly They do not get angry like majority of doctors I have experienced and they are always happy I have never felt more comfortable in a health centre before keep up the good work God bless plus the glasses are cheap thank you for the good work

Spectacular customer service, friendly staff and very good options for different frames. I'm a very very happy repeat customer. Keep up the good job.

I was served by Mary. Very great service, I’m very appreciative

Exemplary service and a friendly team.excellent service from Hellen.

I absolutely loved the customer experience here. Recently went in for an eye consultation and within less than a week I got a call back to pick up my new eyewear. Plus they have a wide variety of frames to choose from and I absolutely love how mine turned out. Obviously they've been around for a while and they are a trusted brand. All the same I'd definitely recommend Optica to EVERYONE!

Great service. Ignatius was very patient with me and helped me get the best frames. Thank you so much.

I absolutely love the team at Optica Tmall Branch. They have an amazing team there and see customer friendly. Mr. Osano the team Manager is very humble and hard working. They have great and fair products. I would love to recommend anyone who's looking to get a check up to come to this branch. Keep up the great Work Team 👍👍👍

Fantastic service by the team at T-mall. I was served by Hellen who was extremely helpful and patient as I looked for glasses. Their prices are also quite affordable as well.

Ignatius and Jane Csroline are very professional and give prompt service. The store is also big and airy with a wide choice of frames

A place to be, been visiting Optica for the last 8 years, I am always attended by DR. Osano, their services are professional, and am always assisted to perception and perfectly. Thanks optically TMALL.

Fantastic service from Gerishon Osano and team! Got glasses for my mum and aunt in record time and at an affordable price.

Very professional and friendly service... Gershon Osano is very pleasurable and knows his stuff and serves with a smile.

Great work-My Senior Eye Specialist. My eyes are taken care of. Asante Daktari.

Service was good....No complaints

Good service

Very pleasant experience every time.

Good customer service

Great service there. Thank you team for making my first spects wearing experience amazy . Millicent.

Excellent

Fabulous space, great variety and excellent service. Millicent took her time (a lot of it) to find a perfect fit for me. They did a confirmation eye check up just to be sure because I had done it at another branch. You have the A-team up there. Keep up the good work. Many thanks Optica T-mall!

Good and quick services

Great staff and very helpful, I was served by Janecaroline she took good care of my sister and I. Thank you optica T-mall.

On behalf of sheila sitati

Great Team, great service. I like my new look.

i went there on 4 th of may 2020 i like it sooo much the glasses are affordable and cheap literally some are 3,000 shillings and good quality too like they wont break anytime soon. The ones i got were 1,450 shillings its very good quality 5 out of 5 stars

Free check up for life and amazing frames

Customer Service should be improved.

Very courteous and efficient with a friendly opthalmologist.

Typical opticians..Part of a chain.. Decent frames

Excellent service, good range of products , affordable prices

Pricing seems to not match other branches

I would recommend Optica Nairobi T-Mall for:- 1. Prompt services 2. The staff make calls to update you on the progress of your glasses 3. Patient and very friendly staff that advice on suitable glasses for clients 4. Variety of frames that suit one's pocket 5. Good display of frames making it easy to make a selection

The customer service was amazing. When you visit ask for Rodgers he took his time to help find a frame I love and he addressed all my concerns. Vincent the optician was very friendly and I got just the right prescription for me .Asanteni sana will definitely be back.

Very friendly. Definitely technically competent team with a high level of integrity and professionalism. Happy with the services I received at Optica T-mall. Clean space too

Patient and helpful staff. Wide range of frames to choose from according to one's budget and preference. Eye tests done thoroughly to ensure correct diagnosis.