1/5 denise m. 7 months ago on Google • 2 reviews
Out
of
the
4
hotels
we
stayed
in
and
booked
through
Agoda
while
in
Thailand,
the
Aranta
Hotel
was
the
worst.
Thankfully
we
only
stayed
one
night.
We
had
to
change
rooms
twice.
The
first
room
was
very
run
down,
and
looked
nothing
like
the
photos
on
the
website.
Come
to
find
out,
they
put
us
in
the
old
part
of
the
hotel
that
had
not
been
renovated.
We
were
moved
to
the
renovated
building
which
was
much
better...
for
about
20
minutes.
Once
we
were
in
the
2nd
room
and
about
to
get
settled
in,
I
go
to
the
bathroom
and
there
is
water
dripping
from
the
ceiling.
I
assume
from
the
air
conditioning
unit.
So
again
we
have
to
contact
the
front
desk
to
complain.
This
time
they
tell
us
we
can
move
to
the
room
next
door.
So
the
staff
person
let's
us
check
out
that
room.
And
we
asked
if
we
could
wait
a
few
minutes
to
let
the
air
conditioning
run
to
cool
down
the
room
and
make
sure
that
one
wasn't
leaking
too.
He
tells
us
that's
fine
and
he'll
be
back
in
about
10
minutes.
So
we
wait
and
he
comes
back
and
checks
the
room.
And
I
follow
him
to
check
for
myself.
He
then
gets
on
the
phone
in
the
room
and
I
assumed
it
was
to
call
down
to
the
front
desk
to
let
them
know
everything
was
good.
So
I
went
back
to
the
other
room
to
wait
on
him
to
confirm
everything
was
ok
and
give
us
the
key
to
the
3rd
room.
He
never
comes.
So
we
call
the
front
desk
AGAIN!!
And
we
are
told
he
thought
we
decided
not
to
move.
What!...
with
a
leaking
air
conditioning
unit
and
water
all
over
the
floor!...
why
would
we
choose
to
stay
in
that
room?
And
why
would
the
hotel
even
let
us
stay
in
that
room?
What
sense
does
that
make?
So
we
finally
get
the
key
to
the
3rd
room
and
move
our
things.
By
this
time
it's
11pm
and
we
haven't
eaten
since
early
afternoon
because
was
were
traveling
all
day.
According
to
the
restaurant
flyer
in
the
room,
it's
open
until
12am.
So
we
call
to
try
to
order
some
food.
And
are
told
their
closed.
No
explanation
as
to
why.
So
then
we
ask
is
their
a
microwave
we
can
use.
No,
no
microwave.
We
ended
up
just
eating
some
snack
foods
we
had
with
us
and
going
to
bed.
Breakfast
the
next
morning
was
cold.
But
what
was
the
most
frustrating
part
was
how
unhelpful
the
staff
was.
They
acted
so
put
out
when
asked
questions.
Both
the
evening
staff
and
morning
staff
were
rude.
I
wouldn't
recommend
this
place
to
anyone.
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