Liked the hotel overall, the bath was a little bit disappointing. I wish it was a bit more traditional. The staff was really helpful and provided us with a packed breakfast as we had to check out very early in the morning to catch our flight. Biggest attractions in Narita are right next to the hotel and we had a good time visiting the Naritasan and park, as well as the tourist shops on the omotesando.

The appeal ends at the front door The location was fantastic and very convenient to Naritasan and Omotesando but unfortunately thats about all the good I can say about this place. Firstly, let’s start with the customer service, or lack of. I emailed them while we were in the train on the way to ryokan, advising of our arrival time at Narita station and requesting for a shuttle service as was advertised on their website. They replied with “Please call us when you arrive at the station”. As we were travelling with a data-only SIM card we decided to just walk the 15mins despite the heat and 90% humidity. The external facade was appealing, especially being located on the old shopping street but once inside it’s a completely different story. All you need do is look at the carpets and you will get a sense of how old and grimey this place is. We, a family of four with two young children, specifically asked for a no -smoking room. Sure, the room they assigned us was non-smoking but they put us on a floor that not only housed the communal smoking room, but was right next door to our room. It didn’t take much to feel like we were suffocating. The room itself didn’t feel or look clean at all with dusty, grotty carpet at the entrance, smelly shoe cabinet, stained walls, smelly toilet. Everything inside this room was dated and run-down with a gloomy, horrible feeling to go with it. Once shown inside the room, the porter then spent the next 20mins laying out our futon. Usually at more basic ryokans, this is done by the guest themselves, or, at higher end establishments, they wait until you head out for dinner to do this. So it wasn’t really appreciated that we have to wait twenty minutes for him to do it when we were just shown to our room and all we wanted was to have some privacy. The day we checked out, we asked about their shuttle service again as we were leaving at 4pm and their shuttle is between 3-6pm. The reply was, we only pick up from the station at this time. Umm...what’s the difference if you have to head their anyway and from our arrival experience, the shuttle is clearly not waiting at the station. I chose this place because of the high ratings and glowing reviews but unfortunately did not experience any of the things that other traveller did and neither do I understand how this place could have received such positive reviews. We are by no means travel snobs and have stayed at many a basic accommodation. But there is basic clean and basic horrible. This completely falls into the latter category and had the room rate been considered cheap, I could’ve turned a blind eye but unfortunately, it wasn’t the case. Terrible place, terrible customer service and unfortunately for us, it was for our last night in Japan and has left a horrible memory of what was otherwise a wonderful trip.

Located directly across from Naritasan Shinsho Temple, this traditional Japanese inn is nestled into a charming little town which has thrived for centuries. Tamami rooms, luxurious baths, and great food are a given for traditional Japanese inns, but the evening meal served here stood head and shoulders above the rest. It included eel, a Narita speciality, local grilled beef "sukiyaki," assorted vegetables, and rice grown in Chiba Prefecture. Hearty and delicious, you can taste true Japanese cuisine. With the large temple so close, it's a great spot to go exploring on foot as well. There's no missing temple's main hall and five-story pagoda, but the park further back on the grounds is a must-see. The flowers and pond change with the seasons. Since Narita Airport is so close, it's a perfect place to come relax after a long flight and do some shopping, sightseeing, and experience real Japanese culture before traveling into Tokyo.

Simply amazing. Located right in front of Narita shrine and park, you are welcomed with a great view. Dinner experience was amazing, fresh delicious ingredients combined in intricate ways to create amazing tastes. Rooms are spacious and comfortable. The service was superb, carried our luggage to our room and introduced the room to us. Can't forget the amazing onsen as well. All in all highly recommended!!

Girlfriend and I stayed at this lovely establishment for 2 nights and we highly recommend this authenticate Honten "resort" for its superior customer services. The hotel staff were so friendly and made us feel like home, special thanks to Ms. Chen and the dining staff - I left my purse in the dining room with cash and passport and it was easily retrieved shortly after thanks to them! The hotel is one of the original and built right across from the famous Naritasan Shinshoji temple (less than 10-min away from Narita International airport). Naturally the building has history yet its tidy and spotless. Comfortable platform beds are provided on the traditional Japanese tatami with traditional tea set and tea. The room is equipped with a toilet and a separated sink, you take shower/bath in the public bathing area - This might take adjustment to get used to (but hey it's the Japanese way). The bathing area is open 24-hr so you can always pick odd hour to avoid others if you are super shy. A night stay includes dinner and breakfast and they are both traditional Japanese set style using locally sourced ingredients wth many varieties and all so delicious (and picturesque)!! The street in front of the hotel are full of small traditional shops and restaurants/cafe and one can easily spend a day browsing through them. The city of Narita feels like a small version of Kyoto. It's great for short 1 or 2 night trip before hoping on or off the plane. It's still rather unknown (for now) = peace & quite compared to major tourist attractions. You should go now before others find out this hidden gem!!

This is a fantastic traditional Japanese inn located directly across from Naritasan park. Staff are friendly, rooms are very clean, and the onsen (Japanese bath) feels great after a big travel day. Keep an open mind at meal time as you are in for an authentic Japanese dining experience. Lots of things to see and do within walking distance. Enjoy your stay!

Very friendly staff, clean room, and walking distance from Naritasan Shinsho-ji Temple and Narita station.

Great hotel with traditional Japanese sentiment. Located near many small shops and directly across from the Naritasan Temples. About a 15 min walk from Narita train station (recommend taking a taxi if you have a lot of luggage). Several places to eat around and towards the train station. Hotel staff were so very polite with an etiquette that seems long forgotten. The room was very beautiful and spacious as compared to the standard hotel rooms in Tokyo. Tradidtional tatami room, a sitting room, and a private toilet in the room. Onsen style public bath in the hotel. Very clean. I recommend including the breakfast and dinner meal plan at reservation to experience traditional japanese cuisine. They also offer a western style breakfast as an option. This hotel did not disappoint! We will stay again on our next trip to Japan. Also worth noting, hotel offers shuttle service to the train station at check out. Train ride is only 20 min. to Narita Airport and drops off directly at terminals 2&3 first then terminal 1.

Fantastic friendly service, both from the front English speaking front desk and non-English speaking service staff. We had an unrenovated room, and though it was not modern, it was large, spotlessly clean and very charming. The shared bath was not busy and it was the best thing being able to soak after a long day of travel. The dinner and breakfast was both excellent. Kid's meals were kid friendly and a good size. They didn't operate the shuttle from Narita Station that day but were happy to cover the taxi fare with no problems at all.

Great ryokan inn close to Narita airport. Room was much more spacious than I thought it'd be and the public bath was relaxing, especially in the cold weather. Would definitely recommend staying one full day and not just overnight like I did. Only thing is it's about a 15 minute walk from the train station so it might be hard for some families or people traveling with a lot of luggage.

One train stop from NRT airport is the Narita town which is beautiful, nice last minute souvenirs shopping, has a very nice temple as well as a forest where the fall leaves were the prettiest. This hotel has the best location and offered for an affordable price a great traditional Japanese experience including the room, sitting, sleeping, yukata robes and sandals as well as traditional breakfast and dinner. The view from the room is the temple entrance. The breakfast and dinner were 100% traditional and for sure one of the highlights of our trip. Our room had a toilet and sink but the bath was the public onsen which is used naked so it’s something to consider if that makes you uncomfortable. We will definitely stay here again when we arrive end leave NRT. The Very nice staff was acomodating, helped with taxi, luggage storage and other questions.

Good hotel if looking for a traditional experience, Great view as well

Great Ryokan to experience japanese culture in proximity to Narita Airport. The famous Narita temple is just nearby, and a day can be well spent as first or last day in Japan

Can't figure out anything bad to say about my stay. The view was great, the location was great, the onsen was awesome, the dinner + breakfast was amazing. The room was fantastic. My only regret was not staying for more than 1 night.

We had a lovely time at Wakamatsu Honten. We stayed overnight during our long layover at Narita airport. It was easily accessible by train + a short walk through the lovely town. Even at night we felt safe to walk there. We are visiting Americans and loved the traditional setup of the rooms. The front desk staff spoke English and were able to check us in, give us a tour, and answer our questions without issue. Dinner was included for our stay and it was an amazing experience of local cuisine and we tried a little bit of everything with all they brought out for us. The public bath was a unique experience for us and was so very welcome after a long flight to decompress. We would recommend this place to travelers and locals alike!

Great breakfast served in the room. First time in Japan. Had fun figuring out what a traditional Japanese hotel is like, we got a room with its own bathroom cause that seemed simpler. They leave robes and hot water in the hall, there's tea in the room. Overall great experience.

Best place for your stay in Narita Just in front of the Naritasan temple The food was amazing and the bath is 24h

We regret not staying here 2 nights as we could have spent an entire day at the temple and gardens across the street. Farther from Narita airport than we thought, about $40 taxi but very close to train station. Beautiful large tatami room with large multiple course traditional style dinner (many different appetizer-sized plates). A great place to stay!

It's really wonderful here. It's about 10 or 15 min walk from the train station. It's located right across from the temple in a charming neighborhood. We like to walk around to check out the shops nearby. Lots of nice places to eat. The staff was very friendly and helpful. We had the large room (sleeps 4) with the private bath. The room was quite spacious. We splurged to have a breakfast here. The breakfast is not to be missed. Beautiful presentation and wonderful flavor, and it was vegan (no eggs or meat)! It was unbelievable.

A bit of a hike to get here from the nearest train station, but fantastic location right opposite the temple. The restaurants close by tend to close early for the daytrippers, but more food choices a short walk back to the station. Cute shared bath inside the building. Lovely tatami rooms and wonderful service. The breakfast was cool and strangely filling. Definitely worth going at least once