1/5 Jennifer Z. 2 years ago on Google
The
housekeeper
didnāt
clean
for
several
days,
so
I
requested
a
room
change
since
I
booked
for
several
upcoming
days.
They
wouldnāt
let
me
change
a
room
and
(lied)
told
me
it
was
fully
booked
even
though
the
website
and
third
party
booking
sites
show
many
available
rooms.
The
next
day,
the
staff
retaliates
against
me
for
writing
the
above
review.
He
comes
to
my
room
and
tells
me
to
leave
since
I
made
complaints
about
the
lack
of
housekeeping
services.
It
was
so
extremely
rude.
I
was
happy
with
the
stay
except
for
the
lack
of
services
and
didnāt
want
to
leave
or
cancel
for
the
following
week.
I
didnāt
even
mention
the
lack
of
housekeeping
to
anyone
until
several
days
passed,
and
the
staff
was
essentially
yelling
at
me
that
I
was
ātaking
advantageā
of
him.
I
really
donāt
have
any
other
words
for
this
treatment.
I
had
to
repeatedly
tell
him
that
I
was
happy
with
the
stay
except
for
the
lack
of
housekeeping
which
was
resolved
when
they
cleaned
today,
since
he
was
trying
to
make
me
leave
because
I
made
a
single
complaint.
I
want
to
clarify
once
again
that
I
am
very
happy
with
the
stay
except
for
the
lack
of
previous
housekeeping
services,
and
I
will
not
be
canceling
the
rest
of
my
reservation.
It
is
really
an
extreme
overreaction
from
them
to
try
to
get
me
to
leave,
because
I
had
only
spoken
to
the
staff
one
time
about
any
issues
and
had
only
posted
this
review.
It
seems
like
they
are
being
abused
or
threatened
their
employment
behind
the
scenes,
so
thatās
why
they
are
so
harsh
towards
a
guest
for
complaining
and
writing
a
review.
Today,
another
aggressive
male
staff
came
in
my
room
and
argued
with
me
for
15
minutes
about
having
my
own
bags
in
my
room.
I
have
shared
my
room
with
3
other
girls
and
none
of
them
have
had
any
issue
with
my
bags
in
the
room
(I
asked
them
right
when
we
met).
It
is
empty
space
and
there
is
enough
room
for
walking
inside.
They
are
bullies
looking
for
any
reason
to
harass
guests.
The
staff
arenāt
the
ones
using
the
room
either,
but
only
they
have
complained
about
the
bags
and
none
of
the
guests
inside
have.
Please
hire
better!!
Please
post
luggage
storage
costs
publicly.
I
was
told
that
there
is
no
charge
originally
when
I
asked
yesterday,
and
today
at
checkout
the
manager
told
me
there
are
extra
charges
out
of
nowhere.
After
asking
him
to
waive
it
since
I
stayed
for
more
than
20
nights
and
because
I
want
to
check
in
tomorrow
for
additional
nights
(he
told
me
storage
before
check
in
is
free),
he
started
crying.
He
was
confused
himself
and
then
changed
the
charges
($42
to
$35)
since
theyāre
not
written
anywhere.
These
charges
shouldnāt
be
a
surprise
to
the
guest
and
need
to
be
posted
in
a
policy
publicly.
I
then
asked
for
a
receipt
for
these
charges,
and
he
handed
me
a
receipt
with
a
list
of
other
charges
I
have
never
seen
before.
I
couldnāt
tell
whether
these
charges
are
additional
and
he
has
just
charged
them
now
again
when
I
swiped
my
card
just
now.
I
was
told
I
would
be
charged
$35
for
luggage
storage,
and
I
was
handed
a
bill
for
$109.15.
This
is
the
same
person
as
the
first
incident.
He
is
really
rude
and
impatient
and
even
told
me
to
just
leave
with
my
belongings
when
I
asked
for
a
lower
storage
cost
since
I
stayed
for
almost
a
month.
I
still
donāt
understand
the
bill
and
he
wonāt
answer
any
questions
about
it
(why
it
lists
$35
twice
for
debit
and
credit
-
I
should
only
be
charged
$35
once
by
debit).
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