I don't recommend this practice to anyone. The tech that does ultrasound is brutal. It doesn't take very long to look. She kept churning and turning and I am still feeling the pain of my uterus. Extremely inexperience. You feel a sense of violation afterwards. The place doesn't have good bedside manners and the folks are simply rude. There are so many reviews on billing which are correct. Do not give out your credit card. ---------------- Update - why would I want to give this office another try when the tech team lead me to bleed heavily after my visit. How is that gentle, kind, and understanding. OR do you do this to certain patients that are non-white.

I don't usually write reviews but this place is the absolute worst. They wanted to charge me $75 twice. I had called that day telling them I can't go because my grandfather has cancer and was in a very bad condition that day and they told me no problem, we understand. I then made another appointment, arrived and it took about five minutes. I felt rushed, shamed and I was telling him personal stuff I thought sounded awkward to say and he just made it weirder by smiling and repeating what I was saying. I felt uncomfortable the entire time. it's crazy because they now wanna charge me $75 twice. One, for not being able to go because my grandfather was dying and two, for arriving on time and being in his office for 5 minutes. He told me nothing was wrong when I felt something was wrong. Although it's good news, I just felt like he did a poor job of explaining everything. Don't go to this office at all!

I've been with Dr. Aruyunan for several years (she's great) but I've had enough of this practice. As you'll see in reviews below, they have shading billing practices. I spent months dealing with an out-of-network anesthesiologist bill for $1,500, after Maiden Lane had already billed my insurance company for the cost. The practice often running late - I once waited over 3 hours for a scheduled surgical procedure. My last visit there, there was blood on the floor from the last patient that had not been cleaned. It's a shame because I do believe Dr. A is a great doctor but the moment my new insurance kicks in, I'm out of here. Truly do not go to this practice if it can be avoided.

TERRIBLE. I waited for over an hour for my virtual visit with Dr. Jones only to be told by the call center after calling THREE times that the doctor is unavailable and we have to reschedule. My appointment was 3:40 and I was not told that until 4:50 TEN MINUTES BEFORE THEY CLOSED. Not one person from the office communicated to me BEFOREHAND that the doctor is running behind or I can’t be seen today. After the third and final call is when I finally got an answer as to why I was waiting for that long. I will never book with this office again. Extremely unprofessional and don’t care about their patients.

I am very disheartened by my experience. I made an appointment to see a doctor here in early December, but about two days before my appointment, I tested positive for COVID. Naturally, as soon as I got the positive result, I called Maiden Lane Medical to cancel my appointment. They said yes all set you are canceled and we hope you feel better. Great! I thought. About a week later I received a $75 no show bill. I was confused to say the least because not only did I cancel more than 24 hours before my appointment, but it was because I got COVID and did not want to expose anyone. I called the billing office and they told me to send an email detailing what happened, and to include the phone number that I called with so that they can verify the date that I called. I said “perfect! I’ll do that right away”. Which I did. I was assured that they have a 100% response time within 48 hours. Well three days after I sent the email I still got no response. So I sent a follow up email and called billing back. Billing told me that they have to wait to hear back from the office before they can respond to me. So I called the office. They were so rude on the phone and I don’t understand why. I was interrupted several times and told that “they always respond within 48 hours”, when I explained that I had emailed over 72 hours ago and still had not heard so that’s why I was calling back to check in (in case someone forgot or something) I was interrupted again and told that “when we have an update we will let you know”. When I asked if it is common practice to charge people a no show fee who not only call to cancel ahead of time (therefore it’s not a no show), but also who are literally forced to cancel and isolate due to COVID, I was told no usually they don’t charge for that. So greater becomes my confusion because I clearly explained my reason for canceling when I called in early December and yet I was still charged and now I can’t get a response within the allotted time. It seems such a simple issue and it made me feel upset that I was treated with such hostility and disdain by those I spoke with on the phone. I literally cannot count the number of times I was interrupted and talked down to. I feel that my concern is 100% legitimate and that I did everything I was supposed to do in terms of canceling and they shouldn’t be mean to me for trying to rectify the incorrect bill that I received. Definitely makes me sad that this is how they treat patients, especially over such a small and simple issue. I know everyone is stressed nowadays but there is no reason to be so awful to others. I am sure the care at Maiden Lane Medical is great but the customer service is rude, misleading and disrespectful. I think it is completely ridiculous that I was charged in the first place, but given the erroneous nature of the charge, I don’t think that I deserve to be treated with such contempt just for trying to fix their mistake. And please don’t tell patients that there is a 100% response rate within 48 hours because it’s not the case. Honesty and kindness go a long way.

I received a $350 bill for an annual visit that I was told was covered by my insurance, as well as a $60 alcohol screening (I don’t even drink) and a $50 depression screening (I have depression and may have mentioned this in my medical history but was definitely not screened for it). This is absolutely crazy to me. Just because I deal with depression that is being treated, does not mean I should have an additional charge for It especially when I just mentioned that there was a medication I am on for it.

I had a terrible experience today. I was not treated with respect or care I felt I deserved. As a OBGYN patient, there’s additional sensitivity and vulnerability that comes with the nature of the exams, and the facility did not tend to it. The facility was understaffed, and run down. It almost felt abandoned with all the empty rooms. The remaining staff running the facility seem very inexperienced. They didn’t give clear directions, appeared self-important, laughing and gossiping while I figure out next steps. Communication is unclear and at the core of my very unpleasant visit, I was left unattended for over 30 minute while undressed, feeling exposed and uncomfortable with no one checking in on me. Additionally: - There’s no curtain in the area where you strip down and wait. Anyone can open the door and see you. As a result I felt anxious and nervous for an extended period of time. - The gown is very uncomfortable and there’s no way of holding it together to cover myself while in any relaxed position. I felt mortified having to be dressed in that for as long as I did. After the appointment, I passed the doctor's note to the front desk to book for follow ups. - First they sent me to a different facility only to be rejected because they actually booked me for a different time. - Second the facility rung to share with me that the appointment was booked incorrectly and the doctor's note was not followed correctly. I wasted half a day of work because of this facility and I believe I have the ground to take legal measures. People sometimes take it to Google reviews to rant after a bad day, however in my case, multiple fundamental rights as a patient was violated, and basic requirements for a functioning facility were not met. This facility deserves every bit of the 1 star. It's worth noting the doctor was nice and professional, and deserves a positive rating, and I will leave positive review on Zocdoc for the individual instead. Though I don't know how long someone good would stay around at a facility with such terrible support.

Absolutely the worst experience I've had at a gynecologists office. I was stalked for months to get a procedure at their office. I finally relented and came in although I didn't believe it was necessary based on my medical history. The room in which the surgical procedure was done was FILTHY. Sticky substances on the floor, crusted matter on the bed. I felt so uncomfortable. I should have walked out right there. I sent photos to the office administrator and they said they would be taking action on it as it's clearly not a sterile environment to conduct medical procedures. Five months later, I get a surprise bill for $1,555 for lab services because they sent my specimen to an out-of-network lab. I'm having my healthcare broker deal with this but it's an illegal 'surprise bill' under the NY law. Needles to say, never coming back here.

HORRIBLE practice. Do not go here. I had an IUD put in years ago and the doctor at Maiden Lane cut the strings so short that when I went to get it out I was required to be put under anesthesia for a procedure. Maiden Lane requires you to get a covid test at the practice ahead of any procedure - what they don't tell you is they charge $1,370 for a covid test. I called the billing department to see if my total bill was a mistake and the only thing they offered to do was put me on a payment plan. They claim they are "patient-centered" which is a joke. Avoid this practice - there are so many great doctors in the city that do not overcharge and have hidden costs.

AWFUL PRACTICE! They absolutely have no idea what they are doing in this practice and their billing department. As general practice like any medical establishment they have to review your insurance for your coverage and benefits. Whether you are in network or out of network you would be made aware of it. Only reason I went was because on my end I thought I was in network and it turned out I wasn’t. Was I made aware of the situation when I first walked into the facility? No. Any practice that sees the patient is out of network makes the patient aware from the get-go. In this time of age who is going to pay for medical services out of pocket? Absolutely no one if they have insurance. Because of the incompetence of this facility and billing department I have a LARGE bill to pay and they refuse to accept any responsibility. Ive attempted to pay in parts I can’t, when we came to an agreement for a pay, “oh sorry our credit card machine is not working”. They clearly only wanted cash and they wanted it now. This mediocre of a facility needs to step up and take an ounce of responsibility for their incompetence. Oh yes and thank you for sending me to collections, you have a whole thing coming for you.

This is my third time coming to Dr. Davison for annual checkup. I appreciate her knowledge and feedback. However, this time around I was billed for what is considered “extra discussions” that are outside of routine discussions. Not sure if what patients should discuss during annual check up if they haven’t seen their physician in a year. Patients should be aware that specific topics should be omitted during annual check up if it’s outside of “routine check up” to avoid confusion. I have never experienced this before with any doctor (primary care or obgyn)who would want to retain patients. Unfortunately, this is a red flag to me and I won’t be coming back. It happened right before I wanted to make an appointment for my mother and refer my friends to the medical center. This incident doesn’t seem to be a genuine practice that I would want to pay for. BE WARE! DONT RECOMMEND

Dr Blanton is kind, professional, caring, empathetic and patient. The front desk staff is efficient and friendly. If you have medical anxiety and want to make sure you are being listened to and cared for, go with Dr Blanton. I couldn't recommend her enough.

I had a wonderful experience replacing my IUD under anesthesia here. The nurse Gina was so kind and helpful and Dr Mariz is the best. The anesthesiologist made sure I was comfortable and walked me through everything. Overall great experience!

I went in for a procedure today and was extremely nervous and anxious and Within moments felt SO comfortable after meeting Gina!! Gina is one of the most comforting, kind and funny nurses I have ever met! She comes in with the most positive attitude and it is evident to anyone who meets her what an appetite for life she has! Grateful for this experience and this office!!!! Thank you Gina!!!

Worst attention ever. DO AVOID!! The doctor decided not to show up and they didn't call me before. Still waiting for full blood test results after 2 months. I am adding an update to my review after seeing the response of this Medical centre: It is a FULL LIE that the doctor was not present due to "an emergency on labor and delivery". Do not put the blame on the adminsitrative staff. Actually, when I was at the counter the doctor called from the train station near her house and saying she would not arrive on time.

The staff here is GREAT. Dr. Davison is the best. They are kind and efficient. They explain everything that is being done, will be done and to be expected at every visit. The follow up is awesome. I love a place where I can go and feel comfortable talking about everything female organ related. I will keep coming back forever.

I cannot overstate how irritated I am with this practice. I had an appointment scheduled for 4:20pm on a Friday as a new patient. Luckily I registered and checked my inbox on their online system before my appointment. They had messaged me saying that my initial appointment was cancelled and was rescheduled to 3pm at their SoHo office. I was not available at 3pm and I did not consent to my appointment time and place being changed. I called and cancelled any appointment I had altogether that afternoon. They then charged me for $75 on my credit card even though they were the ones who had to cancel the appointment. Who reschedules new patients for appointments hours earlier without confirming with them? I filed a dispute with my bank and will not be scheduling any sort of appointments with this practice. EDIT: After 4 days of calling, emailing and waiting, they have refunded me of the $75 no show fee. Thank you.

Dr. Bakal is a very knowledgeable doctor who truly listens to you and helps to get you better. He is highly experienced and knows exactly what needs to be done in order for proper treatment to occur.

Christine in preop and post op was fantastic ! She was so kind and caring ! She made sure I got my glasses right away (cause I'm blind ) she covered me with warm blanket and didn't rush me out the doctors were also great and the anesthesiologist! But Christine 5 stars all the way

I have been going to Maiden Lane Medical for years. The staff is always friendly and helpful. At my last visit, the nurses really went above and beyond to help me feel comfortable. I have never had an issue with any provider here. The billing department has caused me a few headaches over the years; however, they have been receptive to work with me and things have worked out to my satisfaction.

Do not go here! If your looking for bare minimum service, if your looking for a GYN who doesn’t wanna hear you or take the time to evaluate you! Then you’re at the right doctor. Since December of 2023 I had frequent urination, pain in my left side and uncontrollable frequent urination, after my doctor stated to me that it is not a UTI, he referred me to a urologist. Urologist told me to go to a GYN because you no longer have a UTI. Please keep in mind that I have been in pain $ AGONY, no sleep and constantly urinating. Especially at night. Fast forward to the first week of February, I go to this ObGyn for a anual and I explain to her my FREAKING symptoms. She dismissed my concerns and stated that we can do the ANNUAL but she couldn’t help me with my painful urination or all the pain that I was going through. Now on February 2nd 2024 this year!!! I am RUSHED in an ambulance to the HOSPITAL! LONG STORY SHORT I HAD A HUGE OVARIAN CYST that ruptured!!! All my symptoms were connected to a OVARIAN CYST. My internist and my urologist were right it was GYNECOLOGIST related!!!! Please if you care about your Vaginal health DO NOT go to this place!!!!

Amazing experience! I needed a next day appointment and they were available. I ended up seeing Dr. Fernando Mariz, I normally see female gyn, but he made me feel comfortable and at ease. He was straight to the point and explained everything thoroughly. The clinic runs smoothly, I was in and out in 30 min. Their patient portal is easy to use. Unlike many other medical offices, their front desk staff are very nice! I will continue using this office, highly recommend.

The team here is amazing including my doctor Dr.Davison.

I’ve been visiting Dr. Blanton for years and highly recommend her! She is kind, straightforward, and thorough. I’ve recommended her to numerous friends. Additionally, the front desk staff is always welcoming and helpful. Highly recommend.

Received a surprise bill because they billed me under the wrong name and doctor. Had to call back and forth between them and the insurance company. I wasted a lot of time dealing with this place. The billing amount is still incorrect now and I’m trying to figure out how to get it right. Go find yourself some other practice and thank me later.

I love this office & Dr Armina Eana was fantastic! My previous provider had left the practice, so I mean Dr Eana for the first time yesterday. At our first appointment, she came in having already reviewed my chart so I didn’t have to reexplain my family history of breast cancer. It’s a small detail, but had a huge impact on me feeling known/comfortable in the appointment. She was so friendly and communicative. I’d give her 10 stars if I could!

Called me to reschedule after I booked online. Then cancelled my appointment while I was standing in the lobby because they couldn’t get their email working and they said the doctor was ready to go home for the weekend. They asked me to reschedule but I’m not going to come all the way across town twice for someone who can’t make time for me. There are easier places to get an appointment.

Awful service and doctors aren’t helpful at MaidenLane Medical

I was recommended to see Dr Emily Blanton by a friend. I wanted to see her to get a second opinion based off the results from my regular OBGYN. She was incredibly professional, knowledgeable, warm, and helpful. She went through my medical results and took the time to explain the results in a comprehensive way. I can’t recommend Dr Blanton enough!! I wish there were more doctors out there like her!!

The best as always. The whole team is so professional and caring. Dr. Emily Blanton is one of the most empathetic knowledgeable genius doctors that this world has. I’m very lucky to be her patient.

World-class team. Honestly. Every single person on this staff is phenomenal. Dr. Davison is spectacular, really listens, knows her stuff, willing to work with you, patient. Dr. Socca is amazing as well. And office staff are far superior to any other doctor office I have engaged with (and I've done my fair share).

Maiden Lane is in two words a BAD EXPERIENCE. I went to Maiden Lane in May 2021 and I am still not over my experience, so I wanted to write a review to warn others. When I went for my annual OBGYN appt I felt incredibly rushed. Rushed to answer their questions and rushed with my questions I wanted to ask. It was a horrible feeling and one I haven't felt before. Additionally I was met with attitude and frustration when I asked questions. When asking about an issue I was having I was told to make another appointment... As if they didn't have time to deal with my issue in the moment. When I made the Telehealth appointment it was only 10-15 minus. I don't understand why the doctor could not help me with this during the first appointment so I didn't have to pay TWO copays. Also the doctor told me she would send me more information and materials when I asked. She never sent them... after I had booked another appointment and paid more money for more advice. Overall the doctor clearly did not care or take care of me as a patient. I felt used for my money and not cared for properly. Finally, I called Maiden Lane two times to speak with management on my experience shortly after. They told me both times someone would call me back and they never did. This was also incredibly disappointing and another example of them not caring for their patients. I will not go here again with this treatment.To make it even worse, I posted a Yelp review months ago and asked to be contacted and no one reached out. Kenneth has a lot of 1 star reviews to answer on Yelp but he blatantly ignored me. Should have expected that I suppose…

Great, welcoming, warm and friendly staff, from the front desk, to the anesthesiologist, to the doctor and assistants. Made me feel very comfortable and relaxed during my visit. Nurse Erin was especially helpful!

I’m putting this review to raise awareness for all other patients that have been charge for cancelation fee. Based on NYC law that was passed on 2015 health care provider are PROHIBITED to charge patients that cancel their appointments. If you’ve been charge by this business according to law you have no obligation to pay the cancelation fee. To the medical group: charging patients and sending them bill for late cancelation is illegal. Update: since you close the comment section, I’ll provide more details as update for other patients to be aware of their rights. Based on American Medical Association and NYC laws( this is the law that I was referring at the beginning) patient needs to be notified in written regarding the charges. The policy needs to be communicated via the medium that patient booked the appointment or doctor office needs to inform the patient in written which neither was the case for me. Luckily I have the screenshot of my appointment and the fact that this was never reflected on Dr. Armina Eana Zocdoc page while I made the appointment. However, I noticed that a day after my comment she updated her page in Zocdoc to reflect this which is funny. To the office: You are free to hold your intention for collecting the fee and see if it legally goes anywhere. Such a shame that a doctor is scamming patients by gaslighting them about their rights while she is sworn to save lives.

I visited maiden lane for the first time on July 1st 2022. I gave exact date because as a review reader. I’d rather read current reviews. To sum it up I switched my gynecologist to Dr Fleary that very same day after my visit. She’s very pleasant, understanding, and empathetic. She made me feel really comfortable. She’s very knowledgeable in her field of work. The PCT was very nice as well. I told her I passed out once whilst drawing blood. She had me lay down for the procedure. She was super gentle!! She have locks hairstyle. Overall friendly and pleasant staff. I must commend that everyone I interacted with was black and they made me so proud with their level of professionalism.

Dr. Rachael Barr is a great doctor. She listens and takes as much time as you need to understand and explain my pelvic pain. Dr. Emily Blanton joined her for my procedure and were both so wonderful to me. I always receive a very thorough examination. No wait time...very organized and extremely hospitable office staff. I highly recommend Maiden Lane Medical!

I really liked the staff here. Everyone was very helpful. Dr. Janette Davison was amazing! She was very patient, kind and had an excellent bedside manner. I highly recommend her.

Tori and Samantha at the front desk are helpful and so kind. Physical Therapist Page Baker, DPT is outstanding and I left my first session with her having learned so much about my body. Excellent office.

Dr. Davison is an amazing doctor and I am grateful that I found her. She performed my surgery and I knew that I was in good hands. She is kind, thoughtful and takes your concerns seriously. I've never had a more responsive doctor.

I’ve been a patient of Maiden Lane for many years and it’s the high quality care that keeps me coming to this practice. The care team and the doctors genuinely care about the welfare of their patients and have gone above and beyond to accommodate me many times. The office manager Shanae is kind and caring, and goes out of her way to get you what you need. I see Dr Davison who never makes me feel rushed, spends ample time listening and explains her guidance in plain language. A great practice that I will continue coming back to.

David Kaufman has been my urologist for more than 20 years. He is an experienced physician with impressive credentials and more importantly a dedicated, personable and concerned advocate. He is a lovely man and his knowledge of urological problems affecting both men and women is remarkable. I cannot recommend him strongly enough.

My doctor Dr.Marina Arutunyan, was very professional, approachable, kind and easy to talk to. She attended to me promptly and thoroughly. She is knowledgeable about her area of expertise and I will definitely come back to her again.

Dr. Davidson is the best gynecologist I have ever been to. I am so grateful to a former coworker who recommended another gynecologist at this place, who for some reason wasn’t available so I got her instead. If I was rating just Dr. Davidson, I would rate 10 stars. But I’m also rating Maiden Lane, and some of the people who work there aren’t the greatest, nor are the wait times. Ultimately, any minor annoyances are worth it, because a good doctor is hard to find, so while the place isn’t perfect, I have found my gyno for life.

Maiden Lane medical is a great office clean with an amazing, knowledgeable staff. There is little to no wait time. Dr Emily Blanton is such a great doctor she explains everything thoroughly and is very kind.

I want to thank everyone for sharing their opinions. I was going to become a new patient for Dr. A but am put off with story after story about their unnecessarily harsh business practices. I don't care how great an MD is, if their office team is deplorable and difficult to deal with, it's just not worth investing in the MD. Medical care is stressful enough without adding to that with a poor patient experience.

I wish I could give a zero star. I had such a bad experience here, specifically with appointment staff and nurses. 1. The patient care team cancelled my appointment even less then 24 hours, saying they have no vaccine available anywhere. It's funny because they always notify us about cancellation fee but they can simply cancel the appointment last minute without even asking me. 2. I rescheduled it and came in today but the first thing I was told was to go pick up my vaccine from CVS. I don't understand why they couldn't ask me to do so before my appointment. I waited in line at the pharmacy for over 30mins, which is waste of time, then I had to go back to the clinic again. The whole point of rescheduling my appointment was because of vaccine availability. Then why am I picking it up myself? And why did the first appointment have to be cancelled? 3. I came back in and asked staff why it's managed this way but not a single person gave me a reasonable explanation. Excuses after excuses without saying sorry 4. Apparently, I could have gotten my vaccine at CVS without having to go back to this clinic. They knew about it but still asked me to come, otherwise they will charge me cancellation fee. It's obvious that they just want copay, not caring about their patients. I am not returning to this place ever again. It's waste of my time and money.

The office was clean, the visits are on timely, you are in and out. It's such a vast experience from what I've endured before from another facility. The Dr's are nice, they answered all of my questions. I would definitely recommend this place to a friend or a loved one.

This review is not in regards to the physicians but for the office. The website said their policy is that all patients to put credit card on file and that is fine lot of practices do but some not mandatory. However, when I called to see if it was mandatory and if I could still see the physician without signing the agreement to put a cc on file they said it was fine I could still be seen. That the office just likes to have one on file but it is okay to decline. Just to make sure I called again to confirm and got the same response. When I got to the office and spoke to the receptionist they said it was required and that who we speak to when we call is the call center and they dont know…..okay well maybe someone should tell them that. Anyways I decided to cancel my appt but could have been saved the trip if was given the right information when asked. Then they proceed to charge me a no show/late cancellation fee! That is why I asked on the phone calls prior to my appt if it would be a problem. The receptionist also didn’t mention that I would be charged a no show fee for something that the “call center” gave me the incorrect information on. They do have some other reviews in regards to bad billing by this office so would be careful.

Dr. Blanton was extremely patient with me and made me feel very comfortable. She provided thorough explanations and didn’t rush. I was really nervous and have a lot of medical anxiety, but I had a really positive experience and was really happy with how this appointment went!

Dr. Levey is a brilliant surgeon! I had excision surgery for endometriosis with him in December of 2023. I had been living with severe, chronic pain for many years and barely functioning. It’s only been a few weeks since my surgery and I already feel better than I have in decades. He has always been kind, supportive and understanding during my appointments. He never rushed me and always left my treatments options up to me , while giving his opinion, but without any pressure. He’s down to earth, doesn’t sugar coat anything and has a great sense of humor. I could tell that he truly wanted to help me. I cannot thank him enough. How exactly do you thank someone for giving you a second chance at life without pain? To Dr. Levey and all of his staff: Thank you for everything you did for me! I will be eternally grateful.

I have had a great experience all around. I have been seeing two doctors (Levey and Mariz) they were both very professional and knowledgeable, and most importantly, they listened and understood me. I had to undergo a minor procedure with Dr. Levey, who made me feel comfortable and calm, explaining in detail what he was going to do and answering all my questions. In general, it is not easy to find doctors who know how to deal with pelvic pain. I feel lucky to have found Dr. Levey, as he is very knowledgeable on the matter. All the staff, from nurses to receptionists, both in person and on the phone, are very professional and available to assist. What I really like is being able to speak to the doctors through the online portal or chat, as it makes me feel safe in case I have questions or concerns. The online portal works perfectly to check lab results and prescriptions. I never had issues with billing.

Very personalized service with such friendly and comforting staff.