1/5 Elina M. 3 months ago on Google • 4 reviews New
WORST
experience
ever.
I
never
write
reviews,
good
or
bad,
but
there
were
so
many
things
that
went
wrong
with
this
office
that
I
had
to
write
this
(this
review
applies
to
Maiden
Lane
Medical
in
general,
not
just
this
location).
I
went
for
an
annual
exam,
and
then
was
scheduled
for
two
different
ultrasound
appointments.
1.
Nurse
couldn't
draw
my
blood.
During
my
annual
exam
at
the
Bay
Ridge
location,
the
nurse
could
not
draw
my
blood.
She
tried
both
arm
and
couldn't
find
the
vein
after
which
she
just
said
'sorry,
come
back
next
time'.
I
have
regular
'easy'
veins,
no
one
ever
had
issues
before.
I
had
to
go
to
another
location
for
the
blood
test.
2.
Just
because
the
doctor
found
something
during
my
breast
exam,
they
considered
this
an
annual
AND
regular
office
visit
and
charged
extra.
Although
this
was
a
regular
annual
exam
(which
always
includes
breast
exam),
the
office
charged
me
and
my
insurance
as
an
annual
exam
visit
AND
as
a
regular
visit
(charging
me
a
co-pay).
After
multiple
phone
conversations
with
the
office
and
with
billing
(including
one
rude
person
from
billing)
I
learned
that
because
the
doctor
found
something
during
the
breast
exam
(I
had
a
slight
complaint
so
told
the
doctor
about
this),
and
sent
me
to
ultrasound
(literally,
nothing
else
was
done
or
discussed)
this
is
now
considered
a
regular
doctor
visit
because
an
issue
was
addresses,
and
so
this
needs
to
be
charged
as
such
ON
TOP
of
the
annual
exam
visit.
I
was
shocked!
I
never
saw
this
happen
elsewhere.
But
apparently,
this
is
their
policy
so
not
much
I
could
do...
3.
I
was
charged
for
pap
smear.
Again,
I
never
had
to
worry
about
additional
bills
during
a
regular
annual
exam.
They
say
my
insurance
did
not
cover
it
but
I
never
had
problems
with
the
insurance,
and
insurance
tells
me
the
office
did
not
charge
them
as
part
of
annual
exam
but
a
regular
lab
test,
this
is
why
it
was
not
covered
by
insurance.
I
called
back
and
tried
to
explain
-
no
luck
as
the
office
said
they
charged
as
part
of
annual
(the
fact
is
that
I
never
had
to
pay
for
pap
smear
so
I'm
going
to
believe
my
insurance).
4.
Super
unprofessional
with
ultrasound
scheduling.
This
was
the
midtown
location.
I
scheduled
the
breast
ultrasound
and
had
to
wait
for
a
month
for
my
appointment
(obviously,
waiting
for
it
very
anxiously).
I
called
them
every
other
day
to
see
if
anything
opened
sooner
but
there
was
nothing.
Finally,
the
day
comes
so
I
can
do
this
and
stop
worrying...
A
couple
of
hours
prior
to
my
appointment
they
cancel
it.
When
I
call
to
see
why
it
was
canceled,
they
said
that
the
technician
did
not
come
to
work.
That's
it!
She
just
didn't
come
and
no
one
tried
to
do
something
about
this
or
at
least
reschedule
my
appointment.
I
would
have
to
wait
for
another
2
weeks
to
get
scheduled.
I
never
went
-
scheduled
it
with
another
provider.
5.
It's
their
office
policy
to
have
a
credit
card
on
file
for
each
patient.
They
say
it's
for
no-show
fees,
but
what
they
do
is
just
charge
your
card
for
co-pays
without
sending
you
any
bills
or
any
notice,
or
even
a
receipt
after
they
charged
you.
This
is
the
first
time
I'm
asked
to
leave
a
card
on
file
at
a
medical
office.
Obviously,
I
am
never
going
back.
I
am
surprised
this
office
has
such
good
reviews.
The
reviews
are
the
reason
I
went
there.
Well,
this
is
also
my
first
bad
review...
Stay
healthy!