Excellent location, quick service and 5 star customer service. I’ve been to many shake shack locations and this one wasn’t busy at all especially for what is expected to be rush hour. There was ample seating space, clean store and service with a smile. My food was delivered to my table in a reasonable amount of time and it was all good. No complaints, the entire staff is incredible and every so often they go round to the tables checking if everything is ok.

Didn’t enjoy my experience. 8 dollars for a burger (smoke burger) that is soo tiny, smaller than your hand. What a ripoff! Everything comes kind of stale, soggy with oil. The french fries was the least bad cause it was crunchy, but the black truffle sauce was cold, straight out of a fridge. Found myself wishing I had gone to McDonald’s instead, which is a very rare thought for me. I don’t see a reason to go back. Oh, and a big waiting line (address closer to Times Square seams even worse) with nowhere to sit since many customers use seats to talk after they eat. There are so many food options in Manhattan with a better value and cozier ambience… Just go elsewhere.

Just ok burger. Shake shack changed original taste. It’s just like franchise burger. Burger with fries is $15.

For the first time, I went to a Shake Shack in Manhattan that customizes your order without speaking to a cashier, and you have the option to have it delivered to you with or without putting in your number for notification! The cheeseburger and bacon fries were delicious! Packed with flavor and spice in every bite. I would come back every break during my shift from work Downtown.

I recently brought my kids to enjoy a wonderful dinner at this place, and it was a fantastic experience. They ordered the Chicken Shack Burger along with some Spicy Korean BBQ Cheese Fries and iced tea. Let me tell you, both the food and the overall atmosphere exceeded our expectations. The Spicy Korean BBQ Cheese Fries were a delightful treat. The crispy crinkle cuts were perfectly cooked and had just the right amount of crunch. Topped with a generous amount of cheese sauce spiced with kimchi seasoning, these fries were bursting with flavor. The side of Korean BBQ sauce added a tangy and savory kick that took them to the next level. It was undoubtedly a hit with all of us. As for the Chicken Shack Burger, it quickly became a favorite among both of our kids. The crispy, white-meat chicken breast was cooked to perfection and had a delicious crunch. It was served on a toasted potato bun, topped with lettuce, pickles, and a flavorful buttermilk herb mayo. It's safe to say that our kids, who are highly recommend trying this burger. In addition to the fantastic food, the staff was friendly and attentive. The atmosphere was welcoming, and the kids felt comfortable and had a great time. If you're looking for a place to bring your kids for a delicious burgers, I highly recommend trying out this place. The Chicken Shack Burger and Spicy Korean BBQ Cheese Fries are absolute must-tries.

This place (or any other Shake Shack spot) is a must-go when visiting NYC! 🗽 The hamburger 🍔, fries 🍟 and shake is a classic combo. No wonder this fast & casual dining option has become an iconic part of NYC. The Avocado 🥑 Bacon 🥓 Chicken 🍗 sandwich is delicious! I wish they had more chicken sandwiches on the menu!

I went to one of these the last time i came to NYC and i knew for sure I definitely wanted to come back. I got the traditional shack burger and crinkle cut fries. The burger was very very tender, all the toppings tasted fresh and everything about it was delicious! The fries are the perfect mix of crispy and soft all the way through, top tier for fast / fast casual food. I definitely recommend someone looking for a step above mcdonald’s but still a burger this place!!! Amazing restaurant and can’t wait for it to come to Tampa!

Paid $30 for two burgers that came like this and one order of fries. Mcdonald’s could do better 😭 Like what is that. And where is the lettuce I ordered. Super over priced - go to Mcdonald’s or Five Guys instead <3

Absolutely love the service and cheeseburgers here! Everything is so very tactfully prepared by the staff. I mean they even have a gorgeous plaza to sit in and comfortably enjoy your burger in nature. By the way, they have rosè!! Cheers!

delicious burgers and great fries, it was also not too crowded (lunchtime midweek) and the air conditioning was a plus given how hot it was outside. Though a bit pricey, we paid $53 for four burgers, two cokes and two fries.

Shake Shack never disappoints with their burgers. I definitely prefer coming her over alot of places in the area. Staff is always friendly. I had the Smoke Stack and it was pretty amazing. Cheeseburger with Niman Ranch applewood-smoked bacon, chopped cherry peppers, ShackSauce. And out of all Fris, I have to say that Shake Shack cheese fries is the BEST. Love it. This location has 2 bathrooms which are always kept clean and nice.

We had a shake shack burger, a chicken burger and a vegetarian shroomburger. With two regular fries and one spicy cheese fries. I wasn’t really convinced by their shroomburger, it was more like a cheese croquette with a mushroom in it than a mushroom paddy. Also their spicy cheese fries are ok, but not exceptional. I would have give a 4.5 if I could but… the staff a very efficient and friendly!

I had no issues having a table for dine in, and it wasn't busy at all when I went during the lunch time. The place is super clean as well. I ordered the Shakeburger and it was very good! I had fries as well, and i love the crinkleness and the crispiness. My favourite part was my Cookies & Cream milkshake. It is sweet, thick and delicious! Highly recommend!

Visited Shake Shack with a few friends to grab a bite to eat. Staff was friendly, service was fast, and the place/washrooms were clean. Ordered the shroom burger (vegetarian) which was really delicious with a side of crinkle cut fries and a chocolate milk & cookies shake. Price is $$. -1 star only because the heater in the restaurant was broken and so the entire place was really cold, some of the fries ended up getting cold as a result and we had to bundle up inside - just visited on a bad day unfortunately. Do recommend checking this spot out to grab a quick bite!

Amazing burgers, the fries with cheese are just to die for! The staff was not friendly though, I felt like I was bothering the girl when I placed my order, she did not smile and was not welcoming. The burgers were fresh, well cooked and super tasty! The vibe was nice as well.

Overall, a solid burger! Prefer 7th St. Burger to this, but probably the 2nd best fast-food burger in the city. Cheese fries are solid, the spice level on the spicy ones is no joke (but good). Was reasonably clean and there’s okay amount of seating, staff was fairly friendly.

Best fast food chain burgers by far for me. Rly unique and delicious burgers and fries. Homemade lemonades are super good too. Kinda expensive but worth imo. Give it a try.

The food is delightful and if you don’t buy a whole menu it’s cheap. The drinks were a bit too sweet. The service is the greatest from all around NY. I couldn’t open the mayo and they helped me out😄

This was our first ever Shake Shack experience as we were visiting from Canada. What caught our attention the most was the highly professional kitchen. Staff looked to truly be enjoying themselves and doing what was best for the customer. The food was made to order and seemed very fresh. The only negative was that it was very pricey for what is kind of fast food. A meal for four people cost much more than we were used to. But it was a positive experience. If we lived in the USA, it would certainly be a treat place. I had the smoke shack and a root beer float. I am not a huge fan of there not being combos and having to buy everything separate, but again, minor. We were also really happy to see they had small ketchup cups that you can get yourself. Most places in Canada have moved to ketchup packets. The inside seating area was full, so we sat outside on the patio. That was fine as it was a sunny day. Awesome first trip to Shake Shack, even if some of the locals don't think it's that great.

Visiting NYC from Western Pennsylvania, this country mouse and his son were recommended Shake Shack by a New Yorker: she referred to it as "well-priced almost not fast food burger", so we put it in our list of dining options. Walking in, there were some digital ordering stations, most of them covered up out of order. While we were trying to figure out the menu and how to order, guy on the cash register told us we could either use the ordering machines, or just tell him what we wanted. He asked for a name for the order. We ordered two shake shack burgers, and I had the lemonade. Burgers were cooked medium, and beef was flavorful. Two patties were on the burger, and buns were steamed. The cons was how greasy the entire setup was: the sandwich will drip grease, I'm guessing they used 80/20 beef at the very least, or even something fattier. I don't mind greasy burgers, so it was fine with me. Another issue was the size: these burgers, while tasty and honest, are smaller than Big Macs (in diameter). You won't be hungry when you finish, but you're probably not going to feel your stomach stretch either. Perhaps it was because our meals did not come with fries (which by the way, you must order as a side if you want them). I would equate this to a Five Guys experience: solid burgers, but a bit overpriced for what you get. On fries, Five Guys will overwhelm you with their fair-style fries, while the French-cut ones at Shake Shack looked just like the very average fries you see everywhere. Not a terrible deal for eating in New York City though, and there are multiple locations spread around town.

Best location ever. Friendly staff, and great food!

My first time eating at Shake Shack, I realized very quickly they are more known for their shakes than their burgers hence the name. Burgers are good but they're so small and kinda pricey for what you get. I find better value, taste and quality in Five Guys or BurgerFi. The black & white malt shake was definitely delicious but you can certainly get the same elsewhere. On the other hand, staff was quite pleasant and friendly.

couldn’t find where the curbside was for pick up. Otherwise the food and drinks were delish as always

great service. when my order was late, they made up for it with exceptional courtesy and offered a free meal which made me want to leave 5 stars. I am pleased.

I came to this location for brunch and dined in. the service was good. However, my opinion is that the shake shack cheese burger is overrated. That burger reminds me of a junior bacon cheeseburger from another well-known fast food place which in my opinion taste better. The fries were very salty. The milkshake was cold and delicious. Again, the place was very clean and the service was good.

The food was nowhere near the quality I was expecting. The chicken breading had an odd flavor, and the burger had way too much gristle for the supposed quality. I will say the fries were excellent! They were served hot and crispy. The shake was just a mediocre chocolate shake, not bad, but I was hoping for more since it's Shake Shack. I'm going to leave the two-star though, because I just expected more for the money.

Your usual Shake shack experience. The order stations weren’t working properly or people had a difficult time with it so I couldn’t order on them. The clerk on the cash register was good! Although he did forget my straw for my milkshake. Whoa was it super sweet!!! Burgers are small but fries were good.

We don't have this in Kentucky but I wish we did. The food was delicious and at a great price. No wonder this place grew as fast as it did. And the employees were beyond friendly. I hope this means they're paid well.

Food is still very good, but they could use some operational improvements. With all the food delivery services, you have no idea how far down in the queue your order is if you're ordering on-site. Bar seating for those waiting for their orders would be great, too.

Great lunch! Smoke Shack burger and fries always hits the spot. Was able to dine in. Place was spotless and all employees wore masks and were very pleasant. Food came out hot as usual and taste great!

Never been there before. It was interesting to order on line on the pad or in person . Self serve water station, such nice people, we had a problem with a friend's order, but it was our fault ,and they fixed it ,and the manager came out to make sure everyone was happy. FANTASTIC.

Love the interior of this shake shack. I find it more spacious than some other locations. Staff was super nice. Wish there was more seating, but when the weather is good you can eat on the benches outside!

Quickly ran into this location with my daughter after her appointment and it was super clean and quick. We didn't wait for long and was greeted by everyone. I noticed a young man, walking up and down ensuring things were good for everyone. I had to ask his name and felt compelled to leave a review. Corey is a star... he walked up and down the dining area making sure everyone taken care. He should be valued and I can tell he is... I'd happily come back with both my kids and all my nieces and nephews. It was a great experience.

I ordered online and be there when it said the food was ready for pickup. However, when I was at the store I still had to wait another 20 minutes, because they were so busy. So, what’s the point you ordered ahead online? What’s the point you told your customer the food is ready when it is not? Okay, finally I got my food, I ran back to my hotel, ready to dig in, I found a blonde/white hair when I had half of my hotdog. How disgusting 🤢 considering the situation we are living in, could you guys please be aware of this type of issue? I will never go back there. (I have black hair fyi) Btw, I ordered three times in this place, every time I got cold burger and fries.

Shake shack is way better in New York. I tried all Shake Shack in Bay Area and it just doesn’t taste as good as the ones in New York.

I had never eaten at SS....I WONT BE GOING BACK. I GUESS SINCE I WAS TO GO,THEY THOUGHT THEY COULD PASS OFF A BURNT HAMBURGER. I mean burnt...dried to the bone. I should have walked back but I will just eat my HAMBURGER at the corner of 39th and Third. The cook always gets it right...it's juicy..plus when u ask for onions he puts them on there. Sadly the coca cola was weak. At any McDonald's is you say there is something wrong with the coke....THE MANAGER KNOWS TO CALIBRATE SYRUP VS SODA. I have walked by here for a week. It's busy and the delivery staff is in perpetual motion. I guess I was there on the wrong day, wrong time. But this has taught me a lesson...CHECK MY ORDER BEFORE I LEAVE ANYWHERE. BURNT.....COME ON...you don't think the fry cook didn't know it!!!!! A GOOD THING..the youngman at the cash register ....black glasses....was more than kind. He welcomed me to SS etc. Maybe he should be in charge of quality control. Local Bodega vs corporate....Bodega won.

This was actually the best burger I have ever eaten !! Everything was perfect the meat was so juicy! Easy to order from the self service machines and was made really quick!

Waited 40 minutes for a very simple order (1 Double Smpkeshak burger + 1 fries). Asked 3 times where it is - they said it'd be a minute. Turns out - it was 40 minutes. Burger was great, though, that's why I've put 2 stars. Very disappointed.

This branch is probably the best of all Shake Shack's, never to say the least for others off course, the burgers are extremely delicious, fries are even better, staff members are very friendly, what can I say more, if you haven't try them yet; you don't know the real taste of fast burgers on the run, all the best.