A gym (or better say a bunch of so-called "managers") that ban you- for reasons I shall not state the full details- and then 1 month later you receive marketing emails with "Rejoin for £10" incentives, complete joke! AND A MEMBER TOOK MY PHOTO AND PUBLISHED IT ONLINE (yet I'M THE ONE WITH ISSUES WITH EVERYBODY APPARENTLY) ALSO, the irony is that I sent an email to their data protection team requesting the deletion of my data 1 WEEK before I received the promotional email.......!!!! AND THEIR OWN DATA MANAGER ADMITTED TO THEIR FAULT + THEIR DATA PROTECTION TEAM MISSPELT MY NAME (THESE PEOPLE ARE HANDLING SENSITIVE DATA MIND YOU) You be the judge

I'm not happy at all with the admin of this gym. I had to go away for work for about a month and I hadn't used the gym so I asked for a refund for that month which was denied, the next month I was back for a couple of weeks so I paid the monthly subscription again then cancelled it any future payments but however since I cancelled future payments my gym membership has been cancelled aswell which is abserb since I payed for this month. Down the drain £30 and admin says theres nothing they can do. Disappointed because I've been with this gym for quite a bit now and this is their attitude towards a loyal customer. Probably not returning again. Ps the sinks never have any soap in them 🤮

Lot of cardio machines so can use what you want despite it getting incredibly busy at times. Very warm with it being a basement gym & could do without the hordes of students stood around chatting, but still worth a gan thanks to fair pricing structure.

The location is easily accessible being located within the city centre. My total experience in the gym has been great.The classes and the trainers are amazing and friendly. The gym is usually very clean and the charge is budget friendly. Love visiting during the morning hours.Would rate it 10/10!

A really great gym, especially for the price! Impressive amount and variety of equipment. Feels populated enough to give it an atmosphere but not too much that it feels crowded. Easy street access. Helpful and friendly staff. I really couldn't recommend it higher! Definitely worth your money Edit: the gym has only gotten better in the 2 years that I've been going. They update the equipment regularly, keeping it all looking clean and functional. Still highly recommend!

Best place to do your work outs

Too busy very messy and not enough weight plates, went to a different the gym before with none of these problems, very disappointing

Great gym. It has just been 'refreshed' what ever that means. Good mix of people. I always go early, 5.30am as it suits my schedule, but I hear it gets very busy later but I guess that is nothing unusual when it comes to this type of gym. Not sure if the access system is fit for purpose it tends to jam and stop you from entering your access code. This needs to be sorted out.

I love this gym. They have all the equipment. The staffs are friendly. It's so cheap £12.99 a month. You can't go wrong with that.

Fantastic gym. Staff are all nice, 24 hour function is wonderful. Most patrons well mannered and serious. Great location and facility at an incredibly competitive price. Equipment is all well maintained and new. Only criticism would be that I'd prefer more bench press benches, as there are only two.

Would be better if people put their weights away after use!!!

The classes are really good and some trainers are very kind! Yes does get busier during evening times bit still manageable. The washrooms could certainly get better and cleaner. Some trainers are really good and invest their time in you.

Friendly trainers and good environment to train and it's 24/7.

Great place to train... Glad I joined here.... Update : 4/8/21 : lockers need improving hugely as some are unusable and the shower door locks need repairing as most of them do not lock behind you when in the shower cubicle. Recommended equipment : since you have a seated shoulder press that is plate loaded how about a seated chest press plate loaded machine that lets each arm move individually from the other like the shoulder press machine? A standing calf raise machine is miles better than the current machine as it's not resistant enough. You have 2 bench press benches but neither facilitate the incline and have to use the power rack which isn't always available. Get 2 incline bench press benches in and then you're good to go. Apart from the above, yes it's great to go and train.

Terrible a gym without a WiFi? I’ve been a member for long time and last 3 months the wifi only works in one particular area which is the entrance. There is poor signal underground as cannot use my sim network. Never been to a gym without good wifi.

Great gym sesh. It's huge inside, though I'd say it's more aimed at CV. There is also a good sized weights area, though plates are slightly limited if it is busy.

Clean facilities, and good equipments. However, unfair treatment of existing customers. I joined the gym when it was £14.99 and now it is £11.99 for members but I am being charged £14.99. I called and was told it would cost me £10 to change it. How ridiculously unfair!!!

This gym is very well equipped, with lockers and showers, and has a wide variety of gym equipment. It does get very busy on Monday-Friday evenings, so it is best to do some of the exercises that require more space, e.g. deadlifts, on weekends.

I joined the gym early this month and after two days, they told me it's temporarily closed due to some technical issues. Then they reopened it without access to changing room and shower. Will not renew my membership given such poor conditions of the gym.

Good gym, quite spacious and decent equipment. It can get a bit crowded at times but you can use their app to check how many people are in the gym

Only problem is the "invite a friend" option on the extra membership. There are always so many problems and i got a warning because my friend came in with the code and got locked in around 1am! We tried to find someone and nobody was aroumd so he had to use my code to get out which then made me receive a warning. Apart from this the equipments good and isnt full all the time.

I've been here for little over a month now and I'm certainly pleased with the amount and quality of gym equipment on offer at the gym. The pricing is competitive and I've found that the gym isn't busy at all hours of the day, which I'd definitely say is a plus point. I must add though that the male toilets could do with a bit more TLC or upgrade to put it nicely. Overall I'd recommend The Gym Group.

(Translated by Google) Very nice gym (Original) Bardzo fajna siłownia

The male toilets are disgusting at best. I reported a slow drainage in shower...nothing done two weeks later. No signs up stating another was out of order. Stickers on weights on machines constantly taken off instead of fixed permanently. Overall a decent gym but standards of maintenance lacking in my opinion.

I’ve been going to this gym for a few years now and would definitely recommend it. The staff are always pleasant and approachable, Rachelle is particularly brilliant.

Quite after 9pm

Nice Gym, plenty of equipment. If you're buying a day pass, be sure to do it in advance, as the code i bought on the day didn't work.

This gym has a lot of workout options for everyone. It offers classes and has a very good feel to it. Definteiy recommend it.

Good vibes, even though its city centre and gets really busy at peak times there's plenty of treadmills steppers ect to do what you need to do

The staff is nice, there's plenty of equipment, and the price is good

Tidy gym

Been to three gyms in the area including this one and back here again due to relocation. This gym is without doubt the best in the area for the cost.

Bit small

The best Gym in the town. Nice location..!!

The best PTs ever!! Always friendly and attentive. Good range of free classes at very convenient times. Toilets always clean.

The best GM and the best staff, great equipment, clean gym. Great inclusive atmosphere. Can't recommend enough!

Markedly lower hygiene and cleanliness standards than the other two branches in Newcastle. Especially the toilets, very manky. I put this down to the manky clientele but The Gym Group should intensify their cleaning resources here.

Yeah,it's not bad. I was a pure gym member previous to joining The Gym Group. I do prefer it, but there are a lot less classes than pure gym, I don't mind as I don't really do classes anyway. The monthly membership is the same as pure gym. It's open 24 hours a day. The only other downside is parking, unless you want to pay for parking.

Not bad place, but overcrowded. Big plus for equipment and space.

This is one of best gyms in the Newcastle. The best thing about gym is Mr Sandor who is always most cruel to be kind while getting my sessions done. His sudden changes in reps while doing your set is my worst nightmare. But I still love him because he is very kind and funny too.

The gym group is a really good gym, staff are friendly, polite and i also have a PT session once a week.. all in all one of the best gyms i have l been a member of… My fitness levels have improved massively since starting here…

Really nice place and so helping people

It's ok. Equipment could be better looked after. Some of the leather is older than the building it's in.

I’ve been to various gym groups around the country. Newcastle city has the nicest and most helpful staff! Rachelle Taylor in particular is a credit to the Newcastle team!

Awesome gym with many machines and facilities. I love that they have many branches around the UK.

I have been a member of this gym for several years and I have always found the gym clean, changing rooms clean and the staff are very friendly and approachable.

Clean and well kept facilities and really friendly staff. This is my favourite commercial gym in the city!

I like the gym group. I am really happy with my personal trainer. Everything is really good. My trainer Samantha is very good, I give her 5*!

Many machines and classes very large and clean

No sanitiser, no hand soap in gents changing room, no posters about hygiene. Business as usual??

Great location friendly staff social distancing in place.

Loving being back, and staff all around keeping the place clean and tidy,

Quick workout before work - standards met 👍

Small friendly and well planned place with friendly, helpful stuff 😊👍

Got problems accessing the gym when it opened again as there are some technical issues with the PIN system, resulting in not being able to enter this gym (i have 2 gyms) so I have been advised to call their main office by one of the staff. With this said, i have done my part and was told i shouldn't have any problems accessing. However, when i returned to the gym, my pin still wasnt working and i was turned down to enter even if i have the email from the gym itself stating that they should let me in. One of the staff, Simona, helped me throughout the process of calling the manager (out of office hrs) and speaking to the main office staff. She also went out of her way to update me the next day about the issues and resolved it. So all i can say is, organisation is really poor but staff are very helpful 👍👍 giving it 5* only due to the diligence of the staff.

Worst of The Gyms I have visited, lucky it was just the once.

Selected days the gym is quite, Monday’s are usually very busy. Lots of friendly staff

A nice gym and really cheap, however can get quite busy and at times not the whole gym is available for use.

Staff are great with the kids and a chilled trampoline park

This gym is centrally located. It opens 24 hours a day. I am not sure of parking space. It has a lot of equipment.

Nice gym for the price. Never too busy.

Good place in heart of city centre..Clean and tidy gym,good equipments best part 24/7

Trainers are rude and not friendly.

Annacaria is a perfect trainer. I am now fitter in my 50’s I was a 40 inch waist now I’m a 32 inch due to her training and advice on nutrition!

A good gym with all equipment and is affordable. Spacious is the only concern for some (Maybe)

👍🏻

Very well organised and set up for the current social distancing rules. Cleaning is carried out almost constantly, plus plenty of "self cleaning" stations. Great selection of up to date cardio and weight machines. Nice, helpfull, friendly staff 👌

Great facilities, friendly staff, couldn't ask for more from a gym.

Cracking value for money and fantastic equipment. Clean and well stocked with friendly staff. Great gym.

Always close

Cool news

Great

Affordable, great equipments, awesome place to work out

My gym...😝

Awesome place. Great prices. Some improvements in kit would be great if memberships are really high.

Less crowded than pure gym. But not very big and don't have their car park

This gym is the most welcoming place full of good vibes and no judgements. The machine and weight selection is the best that I’ve experienced. I come in twice weekly to train with PT Rachelle and always leave with a smile feeling so much stronger and better about myself. Would recommend to anyone from/visiting Newcastle💪🏼

It’s a really nice gym. It has various facilities and I go there twice a week with PT Rachelle😊I always speed good time with her. She is so friendly and help me to make a big progress!!

Great gym with friendly, approachable and knowledgable staff. Clean equipment and most apparatus has doubles so there’s rarely any waiting time to use even during busy periods. It is spacious, well planned out with an inclusive atmosphere with inclusion to diversity that makes it an easy social environment for all shapes and sizes. Would highly recommend this as your go-to gym in the Newcastle area having also tried other local ones which fail to successfully achieve all above points. 5 star rating ⭐️⭐️⭐️⭐️⭐️

I joined the Weights for Women class, and it has become my go-to class now! I really enjoy Rachelle’s classes, she is super encouraging and gives us motivation to complete the session. The workout routines change up a bit every time so you won’t feel bored, and you can add weights to your barbell according to your level. I feel empowered and ready to start my day!