I would agree with all the great reviews below EXCEPT that is the Minor Bros of old, not the current "regime". Sadly, the bigger they are the harder they fall and in this case what was once the hidden gem of the Niagara Region has become a place I will never step foot in again. At least until the current manager is gone. It should be noted that the compliments about the staff are all 100% accurate, except one bad apple can ruin and entire batch and it only takes a little bit of sugar in a gas tank to run the entire engine. Minor Bros has always had awesome staff, it has changed a lot since 2014 when they went from "family business who cares" to more of a corporate approach but even through the more corporate changes Rob has still been a familiar face and Stephen was also great to deal with, along with the warehouse boys and part time front staff. For some reason though it seems like Stephan got pushed out the door and this new manager was brought in for absolutely no reason that has any logic whatsoever. Replacing Stephan with her makes as much sense as ripping out all High Efficiency appliances for 1950s Nostalgia and taking out LED Lighting for incandescent lighting but expecting the moves to help your pocket book. Long term business and loyalty means absolutely nothing here anymore. The feeling of helping a family run business is gone and the mentality of the place being a feed store for livestock (as it was when it was Lincoln Feeds.....yes I am that long a customer) is slowly taking over what had become an awesome pet, bird and outdoor store. High Quality suet for example is gone and the same junk as big box shelves replaced it. Incredibly knowledgeable pet people are now many part timers who care, but are not there enough to remember and follow up on your purchase, and the "manager"... if you can call her that, has the personality and seeming knowledge of a rusty lamp post and clearly only cares about horse or horse related product. It's true when they say the bigger they are the harder they fall because as Stevensville and Pelham have grown into TSC type looking stores customer service all around has followed the big box store style. You had an amazing, friendly, homely place to shop Minor Bros and you ruined that by bringing in a person who should not be allowed to oversee a rodeo let alone a store. In conclusion I realize those with farm related products have very few options anymore, but for myself (and I would encourage anyone else) when it comes to pet or birding I will never set foot in MB NOTL again until it AGAIN (for more times in 10 years than all the years prior) is under new management. Big Box Hubris caused me to check out Global Pets on Glendale and it was refreshing again to find a place who cares. That father/daughter owner duo gained a new customer and MB lost one for life.....simply due to a bad apple so nasty and sour the whole batch was destroyed. As a loyal and long time Fromm customer all I can say is shame on you Minor Bros.....your got me hooked on the product years ago and for that I am thankful, but myself and all those I recommend to try (many of whom are loyal to it now due to how great a food it is) will be encouraged to take, or flat out will take, their business elsewhere. Here is hoping the unqualified dictator is soon shown the door and I at least have a decent place to get birding products again. Until then, here is hoping Rob and the great other staff are able to weather the storm that is the dark managerial cloud hanging over the store!

It is a great store. The staff members are so nice and helpful.

Very helpful in recommending products. They always have what we need. They are a good source of bird feed and accessories

Well after a disappointing experience, which could have come down to miscommunication through the "phone chain game", this store has more then shown what a family based business can do for its customers. I was contacted multiple times with questions on how to make the customer satisfied. Hats off to Minor Bros. Ryan Howard

I have been using your fertilizer product for the last three years, my lawn is the envy of the neighbourhood I have not used any weed killer of any kind just your fertilizer. If you zoom in the picture you’ll see how thick it is at the sidewalk edge. I highly recommend their fertilizer product for your lawn better than anything else you’ll find out there at a reasonable price and a great quality. You won’t be disappointed!

went in morning and they helped me to load the bags then went again and when i was trying to load the stone bags none was there and a guy called chris had the audacity to tell me not to park near the store but dodnt bother to ask if he can help, he came out later with a bag of bird feed for another customer , had no issues with this store bit if this employee remains for sure you will loose customers , shameful behaviour

Anytime I need supplies for my little city farm (I like in St. Catharines, but am a country girl at heart) the staff are kind and quick to fill my orders. Jokingly knowing I am a "town-ie" vs a true country girl... they make sure to bag-up my straw while loading into the trunk. (yes, you can get a bail of straw into a 4-door sedan LOL!) Last year I had a delivery of cattle panel, T posts, soil and manure and it was all brought in great time, placed in my driveway.

Each time I go to this store, I am amazed at the level of customer service. Everyone is always very helpful and super-friendly. Would not care to go anywhere else. Amazing all around.

Absolutely a 5-star rating for the NOTL store. The store itself is clean, bright and inviting. All of the staff, from the manager to the stock boy, are friendly, welcoming, helpful and very knowledgeable. Stock is kept current, and if they don't have something they will do their best to get it for you or, if that's impossible, to find out where you can get it. This store has earned top rating and I will continue to refer friends and family.

Fast, knowledgeable service. Good price for poultry feed. Full array of poultry supplies. Bought a heated drinker as well.

Great new store. Well organized. The staff are super friendly and helpful.

The lady that helped me out with my weird seed request was very patient and understanding... She actually listened to me and helped! The store was nice and clean and very well stocked. Lots of variety of goods. Prices were competitive. The staff assisting me made the big difference here! I will be back. Keep it up!

Awesome selection. Helpful, friendly staff!

Great selection of bird feeders and seed. One negative experience with unfriendly staff but gave 5 stars due to the exceptional service that I received from another.

Beautiful store! Fantastic service!