2/5 Sam F. 4 years ago on Google
More
often
when
I
request
Uber,
they
keep
sending
me
drivers
who
cancel
again
and
again.
Not
serious
at
all
especially
when
you
have
an
important
appointment
and
you
should
get
there
as
soon
as
possible
but
Uber
doesn’t
mind
to
keep
you
waiting
for
over
30
minutes.
The
app
shows
that
the
driver
is
coming
in
3-5
minutes
the
thing
that
makes
me
decide
to
wait;
but
then
it
changes
to
7
minutes
and
so
I
wait
hoping
that
things
will
get
better.
The
driver
on
the
map
finally
moves
because
they
were
completing
another
trip
and
when
it’s
time
to
get
closer
they
change
directions
and
they
keep
doing
so
as
if
their
goal
is
to
drive
everywhere
around
me
but
not
where
I
really
am.
I’m
so
focused
on
their
move
that
I
can’t
take
a
decision
whether
to
cancel
or
to
wait.
15
minutes
later,
I
convince
myself
that
after
all
the
waiting,
my
patience
will
pay
and
so
I
mustn’t
cancel.
Few
more
minutes
pass,
I
receive
a
notification
informing
me
that
the
driver
has
cancelled
and
that
another
one
is
on
the
way.
By
then
it
is
too
late
to
think
of
another
solution;
so
I
keep
waiting
for
the
new
designated
driver.
This
one
however
and
in
spite
of
the
8
minutes
mentioned
on
the
app,
doesn’t
bother
to
move
and
their
car
never
moves
from
the
initial
spot.
When
I
call
the
driver,
he
doesn’t
answer
the
first
time,
starting
to
get
upset
I
insist
calling,
a
man
finally
answers
the
phone
to
ask
me
in
turn
to
cancel
because
he
doesn’t
want
to
cancel
himself.
When
I
refused,
he
then
canceled
the
trip.
Uber
is
now
finding
me
another
driver,
but
it’s
already
too
late
for
my
appointment.
I
call
off
my
appointment
and
then
I
cancel
Uber
to
finally
see
that
they
are
charging
me
a
cancellation
fee.
I
was
so
disgusted
that
I
wanted
to
delete
the
app
on
the
spot.
However,
I’m
the
kind
of
person
who
keeps
giving
chances
again
and
again
until
I
make
up
my
mind
definitively
and
consequently
I
will
ask
the
whole
family
as
well
as
all
my
friends,
whom
I
have
convinced
to
join
Uber,
to
do
the
opposite.
What
a
shame
especially
that
Uber
started
well.
The
two
stars
in
this
review
is
to
thank
the
few
drivers
with
whom
I
have
enjoyed
the
rides
throughout
all
the
years
with
Uber.
6 people found this review helpful 👍