Anyone who says this place is great is definitely paid to write that review. Receptionist that was working at September 21, 2022 at 11:45AM should not be in healthcare. The most disgusting customer service I’ve ever received. Would not even answer my questions and just talked over me rudely. I don’t expect stellar customer service from a walk in clinic, just for the receptionist to speak to me in a civil way and calmly answer my questions. Every other time I’ve been here, the receptionists bring people in out of order and never talk to the patients in a decent way. One of the doctors I actually like but the receptionist makes it really difficult for me to want to come back.

Dr. Mahrous used to be great. Then covid hit and I wasn't able to go into the clinic, then I had to move far away and it became impossible. Another doctor sent a request to her to send a referral for me in November. It sat completely ignored for over a month because she wanted to see me first and nobody bothered to call me. I spent over a week calling them back and trying to get someone to actually help me and they set up a phone appointment. Dr. Mahrous almost didn't call me; I had to call her and she was extremely rude and rushed through the entire conversation and questioned me about why the other doctor didn't send the referral herself. She finally agreed to send the referral and I just found out THREE MONTHS LATER that she has referred me to the WRONG PLACE. I am beyond furious and will be looking for a new family doctor who actually cares about their patients.

The middle-aged lady named Irene is a RACIST. She wore headwear. While she was pretty nice to the white patient waiting ahead of me in line, she used an extremely rude attitude to me. She first ignored what I said and repeatedly asked my purpose of visit, which I have already clearly told both her and the receptionist. Then I could clearly heard she asked me WHEN was my last physical examination. I told her the date. She asked the same question again. And I told her the date again. Then she thought I didn't understand English and impatiently yelled at me: "WHERE is your last examination" It's quite clear that she used the word "WHEN" for the first two times and she was trying to blame her wrong expression on me. Later she said there wasn't my result in MCI's system, although I received a secured message from MCI that MCI has my result ready. However, finally it turned out that my result did exist in MCI's system. She just didn't want to search it. Then she said she couldn't find my previous visit at MCI. However, later when she arranged me to another doctor, the new doctor shows me on the computer that my previous visit is clearly listed and all the details is clearly shown. I felt she was trying to make up all kind of stories to reject me from the clinic. After all the rude questions and her attempts to tell lies, she left me hanging for half an hour and kept handling patients behind me in line. Finally she arranged me to another doctor. The new doctor was pretty nice to me. He appreciated my preparation for the visit. He understood my situation and everything went so smoothly. I appreciate the new doctor's attitude. But Irene really irritated me. Especially when I found the difference in her attitude towards white patients and towards me. Irene and I are both Asians, I don't understand what kind of sense of inferiority it is that drives her to belittle people from the same ethnic group and suck up to the white. After I left the clinic, I couldn't help replaying the scene again and again. I felt really terrible. I couldn't accept being bullied.

Place opens at 9. It's 9.35 and nobody is here. Absolutely nobody. I have an appointment at 9. There should be no excuse. I cant imagine there should be only 1 person here in the morning. At least a couple. Everything is turned off. What a ridiculous business. Not only they called me a couple weeks ago to reschedule after I've been waiting, and now they don't even show up. 2 Months wait.

I work in healthcare, so I am under no illusion how things work and how overwhelmed the system is. Our family is grateful for the care we receive and our family doctor. I just really need management to notice the one major downfall of this place. No one ever answers the phone. I know MCI has many locations, so maybe set up a call centre for all phone inquiries to streamline the process if receptionists are too busy here? I don't want to be bringing my sick children to the reception room just to have someone answer my request. I've tried the online appointment request function, which never worked. I've also tried to book online, but apparently the system can't find my family doctor or me (I sent an inquiry, so hopefully this will be resolved). Regardless, either have better phone service, or streamline online booking so patients can connect to their family physicians. Other than that, thank you for your work!

This clinic gave me an appointment for today and sent me 5 email and text reminders for days. Now, I came for my appointment on time, and the clinic is closed. They didn’t even bother cancelling the appointment. If you’ll be closed for the day, at least cancel your appointments first, so that people don’t come all the way!

There is a big sign on their door that says October 16th registration is closed due to high volume of patients. I'm sorry but it's 9:00 in the morning and you are an urgent care clinic and a walk-in clinic. I work in the medical field as well and if you are taking appointments, you should always always leave room for walk-ins if you are a walk-in clinic. It is absolutely unprofessional to have a sign on your door that states you are not accepting patients if you are an urgent care clinic or walk in clinic. I could understand if it is 3:00 and you close at 4:00 then by all means. But not at 9:00 in the morning. I just saw four people turned away including myself. This is not a proper way to run your organization

it is extremely hard to reach the clinic via phone. i think the receptionists answer the call with their sweet wills. i was trying to reach them during their business hours to book an appointment because the doctors accepts patients by appointment only but i was not able to reach them all day.

Has this location been closed pass two days / Both my wife & i have called so many times starting at 10.am up until 5pm got fed up trying to make appointments / The phone just rings off the hook / Since you all have changed your staff up what a huge difference / I think this new staff u have dont like answering the phone we have been trying the pass two days we also have log of our calls yesterday was 8 times we tried today was 7 times / The doctors we have there both will be notified that this is happening there / also last mth we where there waiting to be called in when we saw a lady come storming in and was extremely upset telling your staff that she also was phoning to make appointment but never answer .so she said she had to go out of her way to come in person to make appointment / Seriously when are u all going to correct this ongoing prob / Lets see from today if the owners really care time will tell / It doesnt make any sense to offer your services when you u cant even get anyone to answer the phone / Plus a nurse there called few days ago. About our doctor wants to see us regarding test results plus the nurse said to call back which we have been trying but no one picks. Up the. Dam. Phone this location doesnt even deserve. One star. / This doesnt look very well on M C I. Medical time will tell if u all really care about.serving your patients or all this falling on deaf. Ears

Came at 7pm on Thursday evening, so it's 2h. before the closing. "We cannot accept any walk ins because of the line, please come tomorrow". "Tomorrow, tomorrow.." is the only answer for any question you may ask. Hippocratic Oath? Forget, just simply go to emergency if any other clinic is closed in your area and something is really bothering you. An advice to the owners - you can remove "Walk In" and "We accept new patients" from the signs on top of the entrance, you can save on it.

With your reviews about to reach 1-star, it is shocking that this medical office hasn't made a modicum of effort to ensure that this place doesn't come off as a joke. Open at 9am, registration closed by 10am on a weekend. No phone response at any point during this opening hour. If this is some sort of art exhibit parodying how useless modern doctor's offices have become post-COVID, I must say I'm impressed with the accuracy of the portrayal. If it isn't, I have no empathy for staff lacking the skill to answer the phone at a professional rate. Allot the resources for better training and get it together. Embarrassing. PS. If management intends to reply to this review, I strongly urge you to read the rest of your reviews before trying to make this a "me problem". This is fundamentally an issue with ownership and management.

DO NOT COME HERE! They literally have zero manners and respect. I had someone wanting to walk-in at 5:30PM (which they close at 9PM, so there shouldn’t be an issue) & they are trying to tell us to come back tomorrow or the weekend. JUST BECAUSE THEY ARE LAZY AND DON’T WANT TO WORK. They PURPOSELY make you wait HOURS (3 HOURS WE WAITED TO BE EXACT), to not even call you back for results! You have to go in to get them, for them to try and turn you away! OH, and good luck trying to get a hold of a receptionist that NEVER answers the phone RUDE. UNPROFESSIONAL. DISGUSTING. LAZY LAZY LAZY PEOPLE! They need to be SHUT DOWN. They don’t care about you at all!

Front desk and doctors are all friendly and patient. I came here several times for physio and walk-in clinic and had good experience with both side. I have seen Dr. Chu and Dr. Mahrous, they are all nice and professional. Though Dr. Chu talked so fast and seemed wanted to get rid of me asap lol, he still tried his best to help me and gave me the proper treatment; Dr. Mahrous is super nice and patient. I like her!

I have anaphylaxis allergies and I had reactions and I walked in with signs and I told the secretary about my conditions and I also explained the fact that I didn’t have my epi pen with me. She told me that the doctor cannot see me at first then I told her that I need to see the doctor because of my conditions really immediately then she said you have to wait. I waited for along time my reactions were getting worse and my face was getting swallowed and I decided to call EMS and went to hospital I could have died that day They put my life in danger by making me wait longer there , did not follow the procedures properly I was transferred to hospital

I don’t know why whenever I call the clinic to make an appointment they never answer the phone. When my appintment is made for a specific time I always have to wait 15-20 minutes. For example if it is made for 1:30pm I have to wait to 1:40-1:50pm. Why would I wait 20 minutes. If I should wait 20 lkmutes why didn’t they set up the appointment to delyaed time. People’s time is valuable yet in this clinic they really don’t care about it . Family doctors are fine but always they are on rush and busy . There is this persian woman I do not know her name is a very rude person. She should check with her manners. If she doesn’t like the job she is working she is welcome to leave.

If I can book this clinic lower I would . Went into the doctors for swollen glands and fever to walk out with no medication. I got there at 8:55am I was one of the top 10 and left at 11 there is only one doctor present. I seen the doctor I gave him a whole run down of my symptoms he swabbed my throat and strep came back negative. He said he can run a blood test if I’d like & I said OFCOURSE I repeatedly said I cannot sleep at night I wake up in pain in pain in pain! He said ok I can’t give you anything but mouthwash & he said when my lab test comes back he will treat m. I Okay I said can I at least have something that’s covered under my disability ? He said he doesn’t know and gives me the paper for mouthwash and walks out. I ran out and had to ask him for the blood test and he said OH YA go into another room. No one calls me with no results no medication or even to check to see how I am. I went back in to only be told they only checked for ONE THING where I thought they would look for other possibilities as to why I feel like this. They said I would have to sit and wait for 10 ppl in front of me in order to get something for pain. I told her wow I didn’t know this clinic was bad. She said if you don’t like it you can go somewhere else. Tbh it could be a race thing. But the way they disregarded any requests and didn’t want to help knowing the doctor was sitting in his office as she asked for something to subdue the pain. Idk what to think. RUNNNNN DO NOT GO THERE I DONT RECOMMEND THIS TO ANYONE!

Personally, I have not had a bad experience at this location. My family doctor Dr.Chu is amazing! He is very thorough and cares for his patients. I must say, the receptionists and nurses are doing the best they can to help their patients and even if they were to make a mistake, they try their best to ensure you get the help you need. As per my personal walk-in experience, its best to arrive a bit before 9 am and line up to get there before it becomes busy.

I’m going to keep it short and simple... A lot of people seems to be going through the same experience. They never pick up their phone, and when they do it says they are closed for the day (even though I called at 9:30). The receptionist is so rude and condescending. Its like they really don’t want you to come in. Honestly should just stop running this clinic and waste people’s valuable time.

The receptionist named “Monica” was so rude. she is there just to say “ we are not taking any patient”. Even she is not there to listen any single word and keep shouting on me. Really pathetic service by the clinic. On top of that, I forced to walk out without my treatment. I think clinics are made to help the people not to give patients hard time. I am so disappointed with the receptionist. With these many negative reviews, the head office should look into it.

I am very much disappointed with the service I am receiving from this office , the nurses are not friendly and not so professional. Not very happy from my last visit . I had to go back and forth for my scalp problem , asked the doctor for dermatologist referral first tome I had the symptoms , but then she just prescribed me lotion , shampoo not even care to access my scalp problem.

I just got off the phone with a female receptionist to book an appointment with my family doctor, Dr. Chu on Monday, April 4th at 5:10P.M. She was unable to pull up my file from her system using my first and last name for some odd reasons, then I gave her my birthdate. She did not want to accept my birthdate and demanded for OHIP number, but I reminded her that I am a regular client of Dr. Chu and do not understand why she was unable to find me using my first and last name as well as my birthdate. I was not feeling well, but I had to go search for my health card from my bed and her response was, "How hard was it to find your OHIP card, it wasn't that hard, was it?" I told her that I simply do not understand why she can't pull up my file using my first and last name, and her response was "Well, it's your responsibility to tell us your middle name too. It is your own middle name not mine. So you should know better if you are a regular client of ours" So I asked for her name, "No, you are going to create a problem with my name so I'll not give it to you." then she hung up the phone on me. How rude and unprofessional was she to speak to her clients like this? I'll report her unprofessional mannerism to Dr. Chu and if this continues, will not visit their clinic again. So unprofessional and the most rude medical receptionist I've ever had to talk to. DO NOT RECOMMEND THIS CLINIC

I called yesterday at exactly 5pm, I wanted an in person appointment for my husband but unfortunately phone call appointment with the doctor was only available. So in this case, I book for a phone call appointment for 7:30 which was the only time left and I was more than happy with that time since my husband finishes work at 7…TO MAKE THIS STORY SHORT, NOBODY EVER CALLED MY HUSBAND. I called again today, at 12:55pm to make another appointment since nobody called us yesterday and the phone kept ringing till the voicemail said “we are close for the day” …so I went to the website and check if their close but they are open till 9pm. SERIOUSLY WHAT IS GOING ON WITH THIS CLINIC. THE RECEPTIONIST ARE ALSO ALL SO RUDE WHENEVER I GO THERE FOR AN APPOINTMENT AND SAD PART IT THEY’RE ALL FILIPINOS BECAUSE I myself is a filipino. I ALSO HATE IT WHEN I CALL AND THEY PUT ME ON HOLD RIGHT AWAY WITHOUT EVEN SAYING HI OR HELLO JUST AUTOMATICALLY PUTS ME ON HOLD AND THEN I WAIT FOR 30 mins just for the phone call just ends itself! YOU GUYS NEED TO HIRE MORE RECEPTIONIST, PROFESSIONAL ONES! If it wasn’t for Dr. Chu, I WOULD’VE CHANGE DOCTORS LONG TIME AGO…he is so nice and he listens to our concerns and explain everything in detailed im so happy i found him as our new family doctor.

The wait times are awful, your lucky if someone picks up the phone only to put you on hold. MCI website now offers to book online, however you only have a limited selection of health care issues to pick from to set up your appointment. I just wanted to select a physical and bloodwork but just not available online, so in order to not waste the doctors time as well as your own time you need to call in to make sure the details are added, more wasted time at MCI.

I went to this clinic today and was very disappointed. The front desk and the trainees are very nice, and the waiting time is not too long. I thought it would be a pleasant consultation, but it was not the case. The doctor ended my consultation very quickly, and said that I had too many questions, and it was very difficult to prescribe a prescription. They quickly sent me away without giving me any explanation or instructions. Finally understand why the score is so bad.

They never answer the phone, if they do they put you on hold and forget about you. Today I asked them to have my doctor call me about an extremely urgent matter, they said the doctor won't call patients. I asked them to please give the doctor an urgent note, they said they would put it in her notes. I called twice afterwards, no one ever put a note. I like my doctor, but the front desk staff is horrible.

Tried visiting this clinic for an emergency, spoke to the secretary over the front door speaker that basically told us to call the phone number to book an appointment for urgent care even though we were literally speaking to her. She sounded like she was in a daze and took 20 or more seconds to respond each time so she probably wouldn't even have picked up the phone anyways. We decided to just pack it up for the hospital. You just made a bad situation worse congratulations I hope you are proud of yourself.

Respected doctors and the owner of this doctor office. I have to share my experience with you .today 2nd September 2021 . I was feeling pain in my back so just walk to the doctor office to check up .in front desk 9 '30 am that lady was so rude and unprofessional i think she's philpinooo and ther was no pmre then 3 ppeople in side and she told me you need appimt i was so disappointed and no walking today what is tha even they say wlking clinic amiasaskphiphilippin

Went there this evening because the itchy red bumps after dinner around neck. Because it is only around neck, I am not sure this is allergy(no allergy history for food), sun burn(only 20 minutes walk in April, not much sunshine) or other causes. So I went to the clinc for doctor's advise in case it is a serious allergic incident. I arrived there around 7:30pm and have been told only doctor 'Chau' in the office and did not take any walk in. I told the nurse I just need doctor's advice for whether I need to go to hospital. Around 7:48PM, the doctor finished all his patients and nurses finally got the chance spoke to the doctor about my case. The doctor's answer was "he is off at 8:00pm and has other stuff to do, so he do not want to spend 5 minutes to have a look whether my case is emergency or not". I feel so bad for Mr. "Chau" to choose family doctor as his career. He does not care about patients. He even did not come out of his office to check whether this is an emergency or not. Simply tell the nurse "she can go to emergency room" without even meeting me. This is not only waste health resource.

They never ever answer the phone. Its like they provide the service for free. So annoying!

I came for a appointment in sweat shirt for a infection....had a 37° "fever" so I took ot off to cool down. The nurse the told me to put it back on because im naked...it's a long sports bra and pants past my belly button. This comment felt sexual and me extremely uncomfortable and I hope this person is corrected on future behavior

I've been here several times after hours because no appointment necessary. Waited like walk in clinic then met doctors in an hour and I got prescription. Doctors are knowledgeable and try to help your health issues. Appreciate them for my health care.

My mother came here for an appointment and one of the nurses was extremely unprofessional and rude. She made remarks to my mother which were uncalled for. Gave my mother attitude towards her feeling unwell.. why else would anyone else go to a walk-in clinic? Because they're feeling WELL? The receptionist and doctor went above and beyond to make my mother feel comfortable and understood. The nurses should go for more training on how to properly communicate with people in a friendly and professional manner.

Get there as early as you can and call ahead if you can. This place gets busy and understands if they will be able to see you. The doctors are kind and informative. Everyone is just trying to do their job. It’s not always the happiest place there and the wait is long but hey it’s a walk in clinic.

I’ve had an excellent experience. Dr. Asa Chu is great, very knowledgeable and understanding. He doesn’t brush off my concerns and he listens carefully. Appointments are easy to book as well and he always has availability. I would recommend Dr Chu to anyone, me and my family really love him.

After going to six point MCI I've decided to update my rating. Thus location is now a five based on the incredibly terrible location at six points. Doctor Chu is amazing! Moving my family to this location as six points is terrible. Receptions and staff barely speak english. 30min appointment turned into an hour.

I kinda understand the frustration of getting medical help in this country. But I really wanna give this place a good review from my personal experience. The staff are always nice and friendly, and they are quick to pick up their phone calls! Dr.Nevine is always busy like all other doctors but she’s very approachable and very responsible! I live a bit far from this location but I’d drive 30mins to come to this place rather than going somewhere closer. Can’t speak for all as everybody might have different experience here but a 5 star is very fair and truthful rating from me.

The staff is doing a great job despite all the restrictions during the pandemic and I have always been able to see my family doctor or have access to him in a timely manner. I have been seeing Dr Chu as my family physician for the past couple of years and find him to be personable, professional and efficient yet caring and genuinely concerned for the well-being of the patients he sees(thin walls, I can hear most appointments if I'm not listening to my music). I'm pretty sure that he's tired of seeing me as much as he has these past few months seeing I have had many tests done but he's always kind and thorough. I love the fact that he's not quick to prescribe medications for the sake of prescribing them but rather chooses to do his due diligence, perform lab tests and if they come out positive he faxes out the script. I wish there were more doctor's like him out there

I went here an hour ago to get checked up. The lady asked me if I had an appointment and I said no. Shes saying I have to come back in the 3 in the afternoon coz the walk in doctor is not in yet like theres a doctor thats available there why do we have to wait for the walk in doctor. 🙄 I just don’t get why they putting up that they have walk in for patients. Overall just a waste of time.

Look, I get that walk in appointments get cut off at a shockingly early time. If you’re not there when they open, you might not be able to get seen that day, which totally sucks, ESPECIALLY if you’re dealing with an emergency. BUT. This isn’t an ER, so I kinda understand that they are trying to prioritize patients that have non-“emergency” needs who don’t want to clog up the ER &/or people who need tests ordered &/or medications refilled. I especially appreciate Dr. Diena who has been exceptionally helpful and cognizant of my medical history, even with some lapses in visits. He has never failed to remember who I am, even with the hustle and grind that this profession entails. Lastly, shout out to the receptionists who deal with difficult and upset individuals DAILY who expect nothing less than red carpet treatment, and yet still maintain their composure. The last time I was there, a guy was upset that he couldn’t move up his appointment to that day and yelled at the staff for not speaking French (even though he had no intention of speaking French to them and was just upset that they spoke in Tagalog to one another.) I genuinely believe this place is doing the best they can, but I appreciate that everyone’s experience will be subjective. :)

Clearly you guys don’t care about the people while everyone is waiting up to 2 hours like there is something wrong you guys need to be quick on seeing the patient to get us in and out quickly instead of letting other people jump ahead of line I saw 10 others got in but while all of us were sitting in the waiting room close to 1 hour and half like no thank you that’s hospital wait time

Dr. Chu is always professional and excellent on his job. Very informative and obviously cares about the status of his patients. He always tries his best to cover all patient’s concerns. Hope he will never change.

Worst place ever. No one should come here regardless of the situation. Waited 3 hours to talk to some dr.chu that’s unprofessional n doesn’t want to help people fight their sickness. I was sent home to let my sickness go away by it self which Dr.chu said it could take up to 2 weeks and there for I can’t work for 2 weeks coz this dr doesn’t want to give me any medicine. Someone should check where he got his degree from n take it away from him.

We are lucky to have in this location wonderful staff including doctors, nurse practitioner and front desk clerk. Dr. Marris and Dr. Diana are wonderful and caring, knowledgeable professionals. Irene and Risa are attentive and respectful towards the patients. Thank you very much to everyone!!!!