Our dog lost one eye during her first puppy training session. The store enrolled 14 dogs of all breeds, sizes, and ages in one tiny space. She was put next to an aggressive Husky / German Sheppard that was later classified by City of Toronto as a dangerous dog. The trainer from PetSmart threw toys into the crowd to entertain the dogs. The Husky / German Sheppard bit our dog's eye off in order to snatch her toy. To this day, PetSmart still believes that they are not responsible because there is a waiver clause in the enrollment form that we signed and they do not own that dangerous dog. Worst day of our lives.

Good selection and good prices. However, one must really carefully watch the prices that sale items ring up as. In my experience they almost never come up as correct - coming up as the non-sale price. Even when the promotion is for a month or more the price is never corrected. This means you pay more if you don't watch and if you do watch you spend more time as you wait for the clerks to verify the price is correct and to figure out how to correct the bill.

Store is organized and clean, staffs are friendly and knowledgeable. The only complaint is their product variety is limited compared to other stores. Update: changed from 4 star to 2 star. Went for their full grooming service (couldn’t finish bcz my puppy was showing biting behaviour, and we found out why later on) for our 4lbs puppy and came back with extra gifts (which we had to find out on our own): a cut on her knee for 1.5cm. Cracked nails that extended all the way to the base of her nail.( apparently they said it’s normal). Petsmart was very generous and offered us the next grooming service for free but I don’t think I can have my puppy go through that again.

I always get my good girl a bone from pet smart. A cow femur that's the size of her was the latest purchase and needless to say she loved it.

Very unprofessional, terrible customer service. I took my toy poodle to this location for bath and brush and Sanitary service, At first, the girl at the desk, ignored me standing there for 10 minutes with appointment I booked, and then any extra walk in services I requested , she claimed that it's not available. When I got my little pup back, he was shaking so bad and was turning back to his tail licking it all the way home, I noticed they cut his skin and they didn't even tell me! My pup hair looked much better and less tangled before he goes for brushing. Do not recommend this location.

The options for birds are decent but I can see that it's a great place for those with cats and/or dogs. The prices are higher than buying from elsewhere like Walmart. But what to do? The employees are very friendly and make great suggestions when we ask them questions. I hope the management take care of their staff because they are great at their jobs.

2023 update: Jillian was so lovely and kind helping us pick out a bunch of toys and treats for Maya's 3rd birthday. She went above and beyond to find the best products and value for us. Thank you so much! Incredibly helpful staff and overall experience. I had a pretty complicated transaction (including return and store credit) that was delayed because of the lockdowns, a few miscommunications, and technical issues with the online website. I spoked with Michael (#597652) multiple times (on the phone and twice in person) and he was very helpful. I totally understand that the transaction, the transfers, and the overall handling of the situation must have been equal parts complicated and frustrating for everyone involved (myself included). Some of the issues were because of how the website works in conjunction with the store credit merchandise cards which was out of everyone's hands. But regardless, Michael was very patient and respectful throughout every single transaction. He explained the process and limitations and went above and beyond to ensure that the problem at hand was solved. I also spoke to another store associate (#597652) and a corporate associate during this process, and they were all also very empathetic and patient in hearing me out and ultimately redirecting me back to Michael who sorted everything out. Other staff here have always been incredibly friendly and helpful to me and my Pupperoony. We have always had very positive grooming experience here as well. For customers and specifically dog owners here, I do not recommend changing your dogs food in general, but if you're concerned about variety in your dog's diet, the most important tip I have is to try smaller bags of food when integrating new foods. Because the bigger bags are more likely to be more expensive (and ultimately wasteful) if your dog refuses it.

Extremely TERRIBLE customer service!! Got bad experience from the cashier! I show the groupon I got online, I don’t know that I have to use it through my account/ app, I was showing the groupon to the lady, that lady said I can’t use online groupon, the man cashier next to her suddenly yell to me “This is GROUPON FRAUD”. This is totally unacceptable since I don’t know this before, why not you just tell me in a polite way like that lady did. She told me I can use the app to login next time. And then what’s bother you? And why you yelled at me??? I’m not even on your line, I feel really bad and the tone he spoke sounds discrimination.

I’ve been bringing my dog to get groomed at PetSmart since he was born. He is 3 years old. I started using this location about a year ago because the other ones are always fully booked and this one never is (now I see why). Today they called to reschedule for the 3rd time saying they’re short staffed. The last time I was rescheduled (last week) the man who called was very apologetic and offered me a discount for the inconvenience. This time was like a 360. The girl who was suppose to groom my dog stated she was to busy to groom him 45 mins before my appointment. She had terrible customer service and was very unapologetic and unhelpful. When I asked why my appointment kept getting cancelled she proceeded to tell me it’s my dogs fault because he gets excited while being groomed and they need 2 people to groom him. As a big business like PETSMART you’d think this would not be an issue and you can deal with these type of things instead of making me feel like it’s a burden to groom my dog. At the very least as an employee in a pet store and working in customer service you should be trying to come up with a solution instead of making me feel like bringing my dog there is too inconvenient for the employees even though I’m putting money in their pocket. They’ve definitely lost my business

This is the best PetSmart ever, the manager and workers are wonderful. There is a good number of staffs and all of them are super helpful. 100% recommend this PetSmart over any other ones I’ve been to. They have great rules and the people are very nice to talk to.

The prices are very high, i saw the employee talking to an old guy in a very rude manner. In fish tanks there were 3 dead fish after me notifying that to the employees they were like mhmm yeah.

I booked a grooming appointment for my dog here and realized I was going to show up late about 15 minutes before my appointment. I called ahead letting them know I would be late and they told me it was fine. However, when I showed up they informed me that they canceled the appointment because I was late. It would have been courteous of them to call me and let me know that they were canceling my appointment. That way I wouldn't have wasted my time

The adoption centre is suck. They don’t know what they are doing. Different answers are provided depending who you are speaking with. I know it’s nothing to do with PetSmart, I just want people to see this review if they are going for the adoption centre. I also gave AVA Pet Rescue a 1 star as well.

After the bath and brush service today, my dog got bad injury of his eyes and could not open it at all. I have tried to reach to someone to help in regards the concern through PetSmart website but no one has responded me yet. It’s definitely a terrible experience. It hurts me when I sent my dog to you with trust but return with bad injury.

Smaller Petsmart location but it has pretty much everything you need. In addition to the regular departments, there is also a grooming station and a cat adoption wall. This location also has a variety of events throughout the year. Staff is friendly and helpful.

Lots of interesting things to find for my puppy!

Recently went into this store to buy some supplies for my cats, and was not happy with one of the associates (He was tall with brown hair). He was very rude and didn’t know basic manners towards both employees and customers. The employees at checkout were nice, however the initial interaction really made me upset and not want to come back.

I took my small dog for nail clipping, unfortunately they hurt My dog. And when I saw my dog they apply some white powder for stop bleeding. He said to me it's NORMAL !!!! FOR YOUR CLUMSY WORKS YES IT IS NORMAL . I will never ever take my dog there for such poor service they are not professional at all.

I have FINALLY found my PetSmart HOME! I am really upset with myself for not remembering the names of the two gentlemen, and I do mean GENTLEMEN who assisted me because they BOTH were outSTANDING and went above and beyond to help me! The store was bright and CLEAN and FULLY STOCKED and when you add the BRILLIANT customer service, I will ALWAYS choose Empress Walk PetSmart even though it is a bit out of my usual circle!!!

Sue is AMAZING!!!! We have tried this location recently for our handsome chow,Teddy, and we are delighted with how Teddy looks. Sue took the time to listen to what I wanted for my little guy and she delivered every little detail. My boy looks great. I love his cut. Thank you very much Sue.

The store looks great, although not much products for cats. I asked one of the cashiers if they have a certain product in stock and he just pointed at something different without a word! I told him this is the bigger one and not the one I asked for and he said no. I checked the stocking online and asked another member for assistance and he took me where they had the product which was right next to the first staff! He didn’t even bother to look around or check with someone else before saying no! Definitely not coming back to this location

It was extremely bright, not busy at all. The staff was very helpful, and willing to assist us. A great variety of everything, and the quality I find is really worth the cost. It's wheelchair accessible.

A pet salon brand in the heart of compassionate Canada that misses the mark on basic customer etiquette. It's baffling how a brand that boasts a large customer base can let arrogance dictate its customer service approach. Being left in the dark with a flagged account and no proper explanation? Waiting for a manager who conveniently has "left for the day"? That's not how customer relations should work. If they continue down this path, their reputation will surely suffer. They need to remember that a brand's strength is not just in numbers, but in how they treat every individual customer.

Picked up my cat food from here, amazing staff! They even wrote down cute notes for me and my 🐈 .

If you book a grooming with them, expect it to be cancelled on the day because the groomer called in sick. It's the third time this happens! You should have a backup, a replacement for these cases. I don't know if this groomer has a serious problem, but she always cancels at last moment calling in sick. If she really has some chronic illness, petsmart should have a plan for whenever she can't show up. I also have plans and have to arrange my day to fit in the time to take my pets to grooming, thats what a schedule is for! I will claim a refund for my package and will never use petsmart grooming services again!

Awful conditions, please shop ethical pet stores and breeders. Do not buy from here. At least buy your pet food off amazon.

First time I went there for my dog to get grooming. I paid $90 for grooming including the ear cleaning and tooth brush. But guess what? When I look my dogs ears it still dirty like they didn’t touch or clean. $90 is a lot!!

Located at the Southeast Corner of Yonge and Empress (above the North York Civic Centre Subway Station), this is a large, clean and well stocked Petsmart. The staff are friendly & you can tell they are all animal lovers. They also offer good grooming services.

The worst grooming location ever. 2 out of 3 times I booked this place, the groomer has always called in sick LAST MINUTE. And I've only gotten notified one time. The last time I didn't get a call or message regarding the cancellation of appointment so I wasted my time coming in store. Usually I have patience and tolerance but the Korean lady(yes I'm 100% sure she's Korean cause she spoke Korean to another customer) on the phone is just so rude. Even in person she just seems sick of her job so her attitude rubs off on customers. I don't have a problem with the actual staff who works the actual floor but the grooming staff needs to be re-trained.

This post is for the grooming area. They are the worst! I have a silky terrier and they shave it at all. But this is not the worst part. After the grooming my dog have an infection in his pennies that I have to go to his vet. We will never go back. Hope my dog get in better soon.

They cut the ears of my sister's new puppy. Both his ears are bleeding quite badly. The person grooming clearly didn't know what they were doing. My sister called a manager and they said "well you signed a waiver so we're not liable". That's some real great customer service... Almost one week later and her dog is extremely anxious, breaks my heart. Please avoid if you can.

All the staff is very helpful and friendly. We take our chow chow for private puppy training at this location and Stephen does a great job. Definitely recommend!

Customer Service Representatives and cashiers are friendly and helpful but not intrusive - you can browse without being hounded which is the exact atmosphere I would love to see at all stores.

We were fortunate to have worked with Stephen for our dog's training, and it was a fantastic experience. Stephen’s extensive knowledge of canine conduct, customized techniques, and focus on positive reinforcement stood out. He also showed genuine care, mainly when we had to skip some sessions. Stephen is the perfect choice if you're searching for a talented and empathetic dog trainer!

Lately, the store has been missing my cat favorite dry food. Update: I've notice that the store is back to normal stocking levels. My cat is happy again.

We only have great things to say about our experience with both the beginner and intermediate puppy training classes at this location. Stephen tailored classes to the needs of the class and was flexible and adaptable with both teaching and scheduling. We really appreciated the socialization training and the opportunity to build on skills week to week. Definitely would recommend.

Amazing customer service. The lady and the store manager helping me were so nice. Great experience.

Staff have been very friendly each time I've visited. Parking for curbside pickup is very limited and can get quite busy, but usually works out with some patience. I did notice that some items are priced higher in store than online so keep an eye out.

I absolutely do not recommend this store. When it comes to refund, they are rude and force you to get a credit store instead. Plus, took my dog for the third class in the training class and the trainer said I don’t think you should keep bringing your dog, you are wasting your money and offered me a refund. He already had everything set up. I wouldn’t insist in having my dog where he is not welcome. The following day, went to return an item that I had bought two days before and when I gave the number of my account, they said they couldn’t gave me the return back in my credit card but a credit at the store only. Worst store pet smart has.

Convenient shops near the subway ttc, just a minute to yonge street , nice associates, would love it if they still have the groomers for the cat's, a bit higher prices of products compared to some other shops

Great people. Wide range of foods and toys and gear for cats and dogs, Lots of different types of fish and usually some smaller mammals for sale. Staff are very knowledgeable and care about people's pets.

I love this pet store . The staff are so friendly and helpful. Christine ( the head manager ) always give the best service with her big smile. Michael ( Manger with long red hair) always give me the best advise for my cat. It looks I go to vet when I go to this location with knowledge staff which I don't remember all names but they are doing great job . I don't drive but prefer to go to shop in this store instead of online shopping because of helpful staff. Thank you guys . Great management and awesome staff.

The store is very clean and organized. There is a variety of options for all types of pets. The prices are very good. The employees are very kind, helpful and knowledgeable of all products and their benefits. Overall an extremely pleasant place to shop.

Came in the store to get a hamster + its room was gonna pick up the princess castle and the hamster ball but the staff kindly educated me about how much space they actually need (they need a lot btw, and at least 6 in of bedding and a lot of room to run around) and how hamster balls are painful for their back. They helped me pick more suitable enclosure + accessories for my hammy so it can be happy and healthy. 🙌 shoutout to the staff for caring but minus one star to the buyers because why do u sell supplies that aren’t suitable for animals?

Large selection of most pet products. Store is laid out well. This is my go-to store for all my pet needs. Staff is friendly and knowledgeable. Thank you for always making my visits pleasant ones.

Empress Walk is my local store and I cannot say enough nice things about a staff member named Rhys! Rhys always always has a smile and is genuinely friendly and helpful. Customer service has suffered a lot since 2020, but Rhys always makes time to help me, including looking at my account to help me be sure I'm purchasing the right items (one of my cats has digestive issues and I get all of his foods confused) Rhys is a rockstar and I really appreciate it!

Took my 3 dogs in for grooming, really happy with the results and feedback the groomers gave. Will be bringing my dogs back to here

It is a real pets supermarket. They have a great fish selection.

The staff is okay and very helpful when it comes to your pets. If you want to buy fish petsmart isn't for you. The fishes that I've bought are mostly sick. Some of the fishes have their tails nipped off and died the same day i bought them. Only the bettas are fine

I've been here a few times, usually for fish and fish-related items. It's quite a big place and is usually quite empty when I come by, yet, it can be hard finding someone to assist you. Once you do, though, they are usually super cool and helpful!

I went in to get my dog bathed with Furminator. When I picked up my dog they forgot to do the service so they removed it from the few but still I signed up for it because my dog sheds a lot. Service was otherwise prompt and everyone was really nice. Shop portion is clean and neat and bright from all the windows

Great service! People are helpful and friendly. Prices seem a bit high at times for guinea pig shelters but other than that I really liked the selection overall. Great job guys.