Very poor communication which ruined my trip to Nuqui. I came to Nuqui only to see the whales. Having spent to nights in Thermales,I left refugio Salomon to return to Nuqui. I arrived a Delphin Real at about 8am and asked if there was a tour leaving to see the whales; if not today, then the next day. I was told that there was, and that the boat was leaving at 9am. So I just grabbed some water, sun screen and my camera, excited to be spending the next few hours searching out and hopefully seeing whales up close (on a tour to see the whales). The receptionist walked me to the dock. After the first hour, we hadn't had any luck, and had travelled back almost to Thermales. That didn't concern me since I'd seen boats passing Thermales to see whales at the point. However, our boat then pulled into Thermales and everyone got off, so I was confused. No one said anything, but then people started making their way toward the thermal baths (tepid at best, and where I'd been the previous day). I asked one of the boat assistants what was happening and he explained that we would be spending the day here, eating lunch (at the place where I'd stayed the last 2 nights), then going to a waterfall (I'd been already), and then getting back to Nuqui in the evening. I explained to the Captain that there had been a huge mistake and that this was a waste of a precious day for me, and I really should not pay. He said we could work it out at the hotel later. So after a wasted day more or less (we did spot a pair of whales briefly on our way back at 6pm, but didn't spend long with them), I explained the day to the same receptionist. She didn't accept any responsibility for sending me on the wrong tour, or not explaining anything to me, but agreed I shouldn't pay. She also stated that there was a tour with another couple the next day going to just to see the whales (what I'd asked for). As planned the captain then turned up, and all of a sudden, everyone is saying that I should pay, because I'd seen whales which is what I'd asked for, and that was that. We had a big argument, but unfortunately many people just want the gringos money whether it is fair or not, so I just paid. Then to be told that the tour the next day was with the same captain and it would cost $150 for me! Today I haven't been able to arrange a tour because it s Sunday, and there are not enough people around and I can't afford to do this alone anyway. So basically my trip to Nuqu has been ruined, my opinion of Colombians has been tainted (I've spent over a year of my life here over the last 9 years and have generally loved it). Not recommended. Simple communication would have avoided it, and then some honestly in accepting responsibility. Unfortunately not when there are gringo dollars up for grabs. Very disappointed.

One of the nicest places in Nuqui. Don't spend much time in Nuqui though. Get out and explore the Pueblos on the coast. Termales is amazing

Muy buena alimentación, habitaciones cómodas

Un buen lugar muy limpio y agradable

Compré un paquete full directo con el hotel, desde que llegamos hasta q nos fuimos la atención fue excelente, me cubrieron todos los gastos, incluso mi esposo cumplió años estando allá y me decoraron la habitación y le dieron la torta, la comida espectacular, las habítaciones aseadas, viviré siempre agradecida y lo recomiendo 100%

Excelente atención, muy aseado. Con las comodidades básicas y una ubicación privilegiada. Actualmente están construyendo el restaurante para mayor comodidad de lo huéspedes.

Los empleados y su dueña son muy amables,serviciales, atentos a cualquier necesidad de sus huéspedes,lo recomiendo 100%

Maravillosa atención. Don Norberto está muy pendiente de colaborar y atender cualquier necesidad de sus clientes. El internet no se cae. Solo recomendaría cambiar el café indtantaneo por café molido

Es muy cómodo y una atención impecable por parte del personal encargado todos muy amable y atentos

Exelentente servicio, cómodas habitaciones, frente al hotel hay un restaurante, el lugar es muy confortable, además te ayudan a contactarte con transportadores y llegar a sitios turísticos. El hotel Delfín Real se ubica a 4 cuadras del aeropuerto de Nuqui

Excelente servicio, la calidad humana del señor cañola un guía excepcional, los planes que ofrecen son económicos y en cada uno el acompañamiento es con cada uno nunca lo dejan solo. Lo recomiendo al que quiera ir a nuqui y todas sus playas