From the checkin to checkout the hospitality was so good ! The moment we checked in they gave a hot towel and a lemon and mint tea to refresh and I have to say being a chef the food was very good ! They use all the correct rich ingredients for the dishes! And atmosphere is like your living in a 90’s English era ! The place is very well maintained! The rooms were grand and had a spa bathtub in every room I think ! And you get a homely feeling when you’re in the bungalow! But before checking in they were not very polite on the phone ! And you’re not allowed to bring any take out food to the place !

Very nice big rooms, very well furnished. Wish we could stay longer. The staff are really good and well behaved. Manager was also very cordial. Each room has fire place. We stayed in Stefan Suite. The bath tub was modern. Dining area was also nice. You can see the sky because of glass made roof.

The location was very good with the hotel situated on a small hill top. This is an old bungalow renovated and converted to a hotel. So if you are into antiques, this is the place for you. Easily accessible by a car. Room was very spacious and clean. However the doors didn't seal properly and could hear sounds from outside. Room heater took some time to heat up the room, mostly because of the large room size. Hence it could not be enough on a very cold day. The bathroom was very spacious too, with a hot bath tub. The room did not include a mini fridge. The service from every staff member was exceptional. Food was very delicious (we ordered a chicken soup, club sandwiches and a chicken bleu). A portion is more than enough for one person. Can recommend to anyone traveling on vacation. Good value for money.

When in Nuwara Eliya, you have to stay at THE FIRS. This place has my heart. It's an old school Colonial British Era style structure. It is quite a heritage structure and it was initially a house for D.S. Senanayake (THE first SriLankan prime minister) and his family which has been converted into a hotel now. The property is excellent and very well maintained. The place and it's surroundings give you a British countryside feel and it's even more beautiful when it rains. The rooms are large and beautiful with all the necessary amenities. It only has around 6-7 rooms and is a small property but it is absolutely worth it to live here. You do not need to go out for food as you can place an order with the staff and they'll make it fresh for you.. The food price here and outside in any restaurant is pretty much the same. The food is very good. Also, the hotel is on the upper Lake road which is a little away from the main town near the Gregory lake. You can walk around the lake in the morning and evening. Other tourist attractions are not too far and accessible by car or any vehicle. You can honestly spend an entire day at the hotel without going anywhere and you won't be bored....a very quiet and scenic place with a very warm, welcoming and friendly staff with clean rooms. Had a crazy experience when on one of the days we had the entire hotel to ourselves as other guests had left n there were no bookings that day. It's unbelievable. Can't get enough of this place.

Enjoyed every second of our stay. Well facilitated bungalow, spacious rooms occupied with a jacuzzi. More than worth the money. Food is so delicious… Up to the hotel you can arrive easily. Specially their hospitality is so remarkable ❤️

Unprofessional managers and the worst customer service I have ever experienced in a high-end hotel. Absolutely disappointed. They charged for a breakfast we didn’t ask for, they do not care about taking good care of the customer, just focusing on your wallet. In general they are extremely unprofessional, this is not how the customer service should look like.

Had a wonderful time. Friendly staff. Specially Enjoyed their Super delicious meals… Highly recommend.

I have yet to stay in The Firs Hotel, but I must applaud the great customer service of Mr Yasatheeban.He was prompt in answering queries, clear on his answers and very professional. With such excellent customer service ,I have no doubt the stay in The Firs will be excellent as well

Well the place is excellent all around. Try Puri here, top class. Staff is amazingly friendly. Rooms are well spacious.

The firs is a beautiful 5 room property situated on upper lake road. We had a wonderful stay the property. The rooms are spacious and has all necessary amenities. The staff were very friendly and helpful. The manager Mr. Sudarshan is on the ball making sure we have a wonderful time. The quality of food is also very good. Would love to come and stay again.

We stayed here for 3 night in January and had a really nice time. There are only 5 rooms in total, and we had the Stephen suite which was really comfortable and spacious. The only negative we found was that the room needed to be freshened up a little with some tlc. The carpet could do with a proper clean and the toilet seat was loose, but this was all minor issues. WiFi was really good, shower was nice and hot. The grounds were really pretty. Best thing of all though was the breakfast. Loads of options, and all were delicious!

Great spacious rooms, very kind staff, good food for a very reasonable price. They grow their own herbs and vegetables in the beautifully kept garden. Special thanks to manager Sudharshan! Would definitely go back.

The firs is a superb for the price you paying it has an old English style which is warm and comfortable ,the staff are very friendly and helpful for all your needs we stayed there for 2 nights and had fun

Beautiful property and amazing hospitality. The rooms were extremely spacious and clean. Mr. Sudarshan and his staff was highly accommodating.

Nice calm and quiet place to spend your time with the loved ones. The food is tasty and has a variety on the menu. Rates are reasonable and the staff is very friendly.

The place is very beautiful and cozy. Staff was nice. Location is easy to find. The food tastes amazingly. I am impressed with interior of the bunglow. The only concern was the room heating was bit not sufficient. Still a great place for an affordable price.

Highly recommended .Friendly staff, tasty foods, clam & quit place , neat and tidy rooms.

I was very satisfied with the room, service and location of this hotel. When I arrived they assisted me with my luggage. I was given a choice of several rooms. The food was tasty and there were large portions. They even assisted me with a flat tyre. I highly recommend this hotel if you are visiting Nuwara Eliya.

The Firs is a nice place. Food is good. Calm environment. Staff is also friendly. Near to the NuwaraEliya town.

great place to visit for a couple.well clean and foods are nice.good hospitality.staff is very kindly.

Good place to Stay..Very kind, welcoming and helpful staff. very large rooms and plenty of space inside.i highly recommend.

Good place to staying. Large bead room with heaters. Hot water/ wifi Amazing staff and brilliant foods menu. Mr. Sudarshan is very kind, very helpful and hospitality is best. I recommend this place.

Fully satisfied with the friendly service and facilities. Was the calm, relaxing place with a nice view. Food was also delicious. Easy to reach the town too. Highly recommended!! 🤩🤩

Great place to visit specially for a couple. Rooms are large and great. Great value to money. Staff is very supportive and kind. Parking also available. You can order foods also and prices also very reasonable. Overall great experience

Great hotel to stay. This was built by D. S Senananayake former prime minister as his vacation home. Now its converted to hotel. There are only 5 rooms. Rooms are large and great. Great value to money. Staff is very supportive and kind. Parking also available. You can order foods also and prices also very reasonable. Overall great experience

hotel staff is very convenient and helpful, room cleanliness is excellent. Food is very delicious.

Extremely beautiful place like a hidden gem. Cleanliness is super. Even though they have limited items in the menu, food is very delicious. Staff is extremely helpful.

One of the best bungalows I've been to in nuwera eliya ! Beautiful old bungalow with 5 very large rooms and plenty of space inside, and boasting large washrooms with bath tubs and separate shower cubicles, and of course most of the rooms have a small sitting area and a plush comfortable lounge chair or two seater. The staff are very friendly the meals are prepared well with a good selection of variety, and served at the main dining table offering a sit down 3 Couse meal style you would normally see at high end Colombo hotels. The place is covered with lovely antiques and gives a nice ambiance and very relaxed feel that beackons you to stay on forever. Rooms have inroom heating which is a definite plus and overall is very kids friendly with the outdoor garden area which is well maintained.plenty of sky lighting coming in every where gives it an over all open feeling.

We spent our honeymoon here. Calm and beautiful place. Very tasty food!

Friendly service, Great location and very nice place to stay. Probably the best in Nuwaraeliya.

I and my husband had a fantastic experience during my recent hotel stay. The staff was incredibly attentive, and the room was clean, comfortable, and offered stunning views, making my visit truly memorable. Highly recommended.