My daughter brought me a hot chocolate around 9.30pm or so. it was the worst hot chocolate I have ever had in 30 yrs of me being in Toronto. It was nothing but hot water with a sprinkle of hot chocolate maybe in it. And my wife's was the same. And again today she got me a French vanilla, of course from a different location in Milton (Thompson & Louis st. Laurent ave). This was only 70% filled in a medium size cup and tasted watery. Since we have moved to this area all we have had is disappointment with Tim's. I have more stories. The Tim's at James Snow Pkwy and Main in the Esso Gas station was out of hash browns 3 Sundays in a row during breakfast time around 9.15am or so. I guess these guys need to go back to basics and learn how to do things. Very Sad that our favorite coffee shop is not up to its mark in this part of the city.

I ordered 2 medium ice coffees with no ice. This is what I got. 2 half filled coffees. Upon asking what is this, manager started being rude. This is first time ever I experienced this at Tim Hortons.

Is the first time for me to visit this location, i love it for many reason: 1- For the first time i saw two car spots for electric car 🤩🤩 2- The store very clean and decoration was very nice 3- i love the Christmas tree 🎄in the entrance 4 - The workers were very nice and friendly, the working hard and they clean tables and floor and collect the garbage even if everything looks good and clean 🤩 5- The food display was clean and nice presentation, also the food and drink was so good

It always was my favorite location. On September 2/2022 there was a toughest day time for everyone around 3 pm. We used drive through to get two BLT and two frozen lemonade. We placed an order, waited for a while and got wrong order in a pack. We stopped a car and went inside to get our order correct. It was a very new girl there. I remember myself being a very new at work. Tim Hortons is always great. They support their co-workers. And tried to fix a mistake very fast. Thank you team for your cooperation. Problem happens. Stay positive!

Bigger than most stores lots of seating, it’s Tim’s what can I say but dbl dbl please. Hey if you’re coming this way pick me up one on your way.

A good place to get your morning brew! Cozy and not too crowded. Service is good!

Fast service inside...there was quite a long line up at the drive thru, though. I ordered a habanero wrap (vegetarian) and it was delicious. I found one plug by the garbage...I haven't been here in a while because I couldn't plug in my phone...

It took me 30 min to buy a few gift cards - first they screwed up a few times at drive through then said we have to resolve it inside - then mess with a refund. No apologies either. Not rocket science - train your employees better Tim Hortons!!

If there was an option of ZERO I would give that to this location merely due to the fact that it is owned by THE MOST RUDE, ILL MANNERED OWNER, who probably has no educational background in customer service and does not know ABC of manners. I feel really sorry for the staff, there has to be a human resource person to go visit this place without disclosing their ID to see if they are working in safe environment. I am a Dentist, I was meeting someone to have a cup of coffee and at the same time that colleague was there to help me with something. it was a quick 10 min top meet, that ended up long when owner barged in an extremely rude. " What's going on here?" What are you people doing." There is a way to say things .. we were dumbfounded.. people were watching, we felt humiliated...she said we can't conduct business..it wasn't what she said, it was her condescending demeanour. People meet to discuss anything or everything at TIMS I have been in this country for so long never have I ever encountered this RUDE behaviour, I wear Hijab, and her face, I wish I had the camera at that moment.. we were shaken up and then we thought to leave the coffee and just go to other TIMS... I abide by all rules, we do not deserve this kind of attitude, had she been polite we would be ok to hear anything .. there is a way to talk to customers! I am very sorry to see people like her in Canada, no manners, tone of voice brutal. The way she said it could have been a lot better, she needs to be taught how to speak English properly and probably review the use of vocabulary in any business of how to be polite.

I want to leave a review about an Oakville Place employee. similar to shift leader or manager as she acts sassy and terribly rude to customers and employees. very often I notice how clients begin to quarrel with her, creating a queue of dissatisfied customers, pours half a cup of coffee does not respond to requests at all. shows rudeness and twists her face. there is no desire to come to Tims to replace her. turn around and leave. If I'm not mistaken, the girl's name is Nancy. my morning begins with Tims, but I will never go there if she is there.