1/5 Brandon W. 2 years ago on Google
I
have
never
seen
a
more
unprofessional
and
unqualified
hotel
manager
in
my
life,
Latoya.
We
visited
this
hotel
to
pick
up
a
friend's
dog
to
take
care
of
it
while
she
worked
all
day.
Our
friend
arranged
with
the
Night
Auditor
to
have
a
hotel
key
issued
to
us.
Upon
arriving,
the
Night
Auditor
had
not
communicated
to
the
morning
Front
Desk
Agent.
The
Agent
was
polite
and
apologetic
and
stated
she
needed
to
get
her
Manager
for
assistance.
Her
Manager,
Latoya,
came
to
the
desk
and
was
extremely
rude
right
off
the
bat.
She
immediately
attempted
to
push
the
blame
off
on
us
and/or
our
friend.
She
stated,
with
a
condescending
tone,
"it's
our
policy
to
verify
identity
for
room
keys."
We
understand
this;
that’s
why
we
attempted
to
properly
arrange
things
prior.
As
it
took
some
time
to
get
a
hold
of
our
friend
and
resolve
the
situation,
our
body
language
apparently
was
not
pleasing
to
Latoya.
She
laughed
right
in
our
faces
and
shook
her
head
-
we
had
not
even
voiced
our
frustration!
We
had
every
right
to
be
upset
-
we
were
on
a
time
schedule
and
her
front
desk
didn't
communicate
properly.
She
continued
to
be
very
passive
aggressive
and
pushing
off
the
issue
like
it
was
our
fault
-
never
apologizing
for
the
mistake
her
front
desk
made.
When
we
finally
said,
"you
know,
we
have
a
right
to
be
upset,"
she
said
-
"well,
of
course
you
do!
I
can't
take
that
away
from
you."
Well,
apparently
what
you
don't
have
the
right
to
do
is
have
a
private
conversation
with
your
spouse
in
this
hotel.
When
we
walked
away
from
the
front
desk
-
and
were
at
the
elevators
at
this
point
-
I
told
me
spouse,
"man,
she
was
a
b**ch."
Apparently
the
manager
could
hear
me.
She
screamed
after
me
"Get
out!
I
will
call
the
cops
on
you!"
And
ran
after
us
and
made
me
get
off
the
elevator
and
leave
the
hotel.
We
had
certainly
not
done
anything
to
warrant
being
removed
from
the
property.
I
called
up
later
to
ask
to
speak
with
someone
over
Latoya,
and
Latoya
refused.
She
told
me
she
was
the
Hotel
Manager,
she
doesn’t
have
a
boss,
and
she
works
for
herself.
Our
friend
said
she
had
multiple
issues
with
Latoya,
as
well.
So
word
to
the
wary
–
don’t
stay
at
this
hotel
because,
if
you
have
a
problem
with
Latoya,
you’re
out
of
luck.
Side
note
–
Latoya
said
she
would
try
to
get
a
hold
of
our
friend’s
employer
and
get
her
in
trouble.
Very
vindictive!
Especially
considering
–
again
–
it’s
her
employee
that
messed
up
and
her
complete
lack
of
customer
service
and
poor
attitude
the
led
to
the
situation.
Let’s
take
a
minute,
though,
to
consider
this
entire
situation.
The
core
of
hospitality
is
to
provide
refuge
and
service
to
travelers
–
to
help
make
their
travel
easier
and
more
exciting.
We
were
there
to
assist
one
of
the
hotel’s
guests.
Had
the
Night
Auditor
communicated
properly,
the
entire
situation
would
have
been
avoided.
This
is
a
training
issue,
which
falls
on
the
shoulders
of
Latoya.
When
it
was
discovered
the
Auditor
made
a
mistake,
Latoya
–
the
Manager
–
only
escalated
the
situation.
She
never
apologized.
She
took
a
mistake
her
employee
made
and
created
a
worse
situation.
This
is
the
antithesis
of
good
management
style.
We
all
know
service
culture
starts
at
the
top
–
Latoya
clearly
sets
a
“my
way
or
get
tf
out”
service
culture
at
this
hotel.
There
are
far
too
many
great
hotels
in
this
area.
Go
somewhere
else.