CONSUMERS BE CAREFUL! We purchased our wedding rings at Kay Jewelers. When we made the purchase, we also purchased the lifetime warranty which had the requirement of having our rings inspected every six months. We fulfilled this requirement for 15 years. Upon the last inspection, the technician knew that a prong was broken on the ring but sad the stone was solid. Sadly, the 1/2 carat heart shaped diamond fell out of the setting and was lost seven months after this inspection. I called this store and continued up the chain, requesting that the care plan be honored. I was only told that I could purchase a new solitaire for $2,000 because I was one month past the inspection. So, after having the ring inspected for 15 years and the technician knowing a prong was broken, Kay Jewelers said they would not honor the purchased care plan. NEVER AGAIN WILL I PURCHASE and I will continue to advise others to choose a jewelry store that will honor a warranty. It is obviously all about the money and not about the customer at Kay Jewelers.

Horrible customer service. Just stopped there minutes ago with my wife to get her ring replayed and possibly upgraded. The two female employees saw us and never once offered to help, but after another group of customers came in minutes later they quickly offered assistance. Racist towards an interracial couple? Stereotyping because of our attire? One can only assume so many things. I am far from pleased and regret the thousands I've spent there over the last 5 years. Blatantly disrespectful.

Mackey a sales associate, cleaned my ring I haven't worn in years and made it look brand new. Then she asked if I wanted anything else cleaned and she cleaned 3 more of my rings. The associates here are super friendly and helpful. Thank you guys

The manager here is just RUDE! She shrugged her shoulders at me like there was nothing she could do for me! I will NEVER do business with a Kay jewelry over this interaction! My ring has lost the little side diamonds twice now..... Nice that they make sure the bs insurance policy the sell you does not cover it!

I have been going to this location for years. This location has only seen two managers since I started shoping there in 2005 which is nice because that shows me that the store is well managed. I have had very few issues with their service. When they have repair shop issues they do comunicate with me and keep me posted on what is going on with my pieces. They have called me on many occasions to let me know about big sales that are coming up (which I appreciate because I am a avid jewelry consumer). Everyone at this location is friendly and knowledgeable. I am a happy Kay customer!

So disappointed in the service I had here. Went in while my mom was shopping to get my ring cleaned. The lady asked me if I bought it here I said yes, then she started questioning me saying it didn't look authentic. I always have the yellow information from where my fiancé bought my extended warranty plan so I handed that to her and she was still acting as though it wasn't one of their products. My fiancé spent $2,000 with this company and they can't clean my ring? I'll stick with the Kay in Stillwater, much friendlier and easier to deal with.

Worst experience ever. After being told my wedding band would arrive in about two weeks I was given several different excuses and lies as to where it was or what had happened. At first, it was on back order. Then to it was discontinued. Then on to it will be sent in the next week or two(like 5 weeks after my first initial visit). At which point I no longer wanted to do any kind of business with them. So my wife said cancel the order completely. Then today I get a call saying if I want my money to be put back on my credit card I have to come back up and sign paperwork..... for a ring Ive never seen or held yet... seriously... is that even legal... do not go to any corporate jewlers... let them dry up and file bankruptcy already...

Millie helped me out today and she was great! Very friendly and helpful. Helped me find the perfect band for my engagement ring. She setup a "wishlist" for me as well. Will be back to look for her (:

Don was very helpful and I’d recommend anyone to go see him if you need help finding something for someone special. He listened to all of my needs and I even shopped around afterwards, but I went right back to him because of how attentive he was. Thanks Don!

Great place to go for any of your jewelry needs! Minnie was very helpful! She did great on explaining the different diamonds and just the overall look of them! 1000/10 service!! :)

Don was the best to work with! He really made finding our forever wedding rings an easy process and helped us feel comfortable since it was the first jewelry store we even went to. Afterwards he even made sure to follow up to see if there was anything else we needed and to ensure we understood the rest of the process after the ring was ordered. If you need a ring, ask for Don!

We had the best time buying our mothers birthday gift! We were immediately greeted by Mickey, who was happily guiding us exactly where we needed to be. Very impressed and will be back to shop more. Thank you Mickey!

Don took very good care of us knew exactly what we wanted and was very helpful and professional!

Had an amazing experience with Don, he was respectful and very determined to have me satisfied with purchasing my first watch , definitely recommend going to see him … thanks again !

Don was amazing and answered all my questions well. Love my new sapphire earrings as well.

Great price, product, & service. Nicki helped me out. Made the process so much easier and didn’t force anything

Very nice clean store. Vanessa was was very helpful and kind! She answered all our questions and helped us make a decision on what we wanted to do.

Best place ever kayle helped me and was amazing :)

Kayle was so helpful to us in creating a custom piece that we are very pleased with. All the ladies were friendly and eager to help. We would definitely recommend Kay Jewelers at the Quail Springs location!!

Vanessa was super friendly, helpful and knowledgeable.

Excellent help even on the phone. Went above to make sure I was purchasing exactly what I was dreaming of!!!! Thanks Allie and your sweet voice!!!!

All of the staff here are super friendly every time I stop in. Today I stopped in for a ring cleaning while running errands. Vanessa was very friendly and quick to get me in and out of the store. :)

I had a wonderful experience with Kyndal. I have been looking for a ring for awhile for my 12th anniversary. I didn’t want to spend an arm and a leg for a ring, but I also didn’t want to settle for average. I went to several stores and felt rushed and pushed. Kyndal didn’t rush me or push me and when I finally found the right ring she knew it by the way my face lit up. I would recommend this store to everyone!

The worst possible store to shop at, they wont take my return cause they claim they dont have enough money in the store to do a return and its Only for 76 dollars. The other store that i brought stuff from right next to the took my return with no problem, first thing in the morning!!! Absolute a terrible place to shop, i would never shop there Again, cause i specifically asked them before the purchase and they said they will take it back no problem, and never mentioned nothing about the return policy that said anything about taking the return back Only if they have enough money in the store, or i would have never shoped there to start with.

You can bring your 3rd or 4th wife here. I've been married many, many times and each time I get married, I shower my newest wife in jewelry. Kay Jewelers is always the place I go, and this store is absolutely the best. They really back the Kay brand. The management doesn't care that I've spent a large fortune on their jewelry. They treat everyone like a million bucks. Sometimes I wear my usual tuxedo right in the store and sometimes I wear my wife beater. No matter what, they treat me the same. Seriously, the managers here take their job very seriously. Even though I'm on my 4th marriage, they treat my wife's engagement ring as though it is a very meaningful and sentimental centerpiece to our matrimony. The selection is great. Neil Lane is my current wife's favorite. She loves that "vintage glam" look. The pricing is so reasonable and the diamond warranties they provide are absolutely a great bargain. They not only sell awesome jewelry that my wife loves, but then they continue to care for it with their extended warranty whatever it is called. I never, NEVER, NEVER buy warranties. I wouldn't even pay insurance if I could get away with it. They're scams if you ask me. But not this. This warranty or lifetime whatever it is called takes care of our jewelry forever! FOREVER!! When I want to shower my current wife with jewelry, I'm coming to THIS store and seeing Jim! I will continue to buy from this store for each and every one of my wives!

I was at Kay Jewelers today and was surprised to see an associate there walking around the store bare foot. It was disgusting and you'd think that an employee anywhere would have shoes on, especially in a jewelry store. You would think they would be more professional and hold themselves to a higher standard. If you want to be bare foot, don't work at a jewelry store then.

They have never been anything but helpful and friendly here. Even when I had to return something, they were very nice and never rude about it. The jewelry here is reasonably priced and does not cost more than any other jewelry store in this mall. I have been here many times for several items and will return. Definitely recommend this store to anyone looking for a beautiful piece of jewelry.