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University Settlement

Fitness center Community center Indoor swimming pool After school program Social services organization Swimming instructor Day care center Music school Badminton court Volleyball club

😠 One of the staff there is horribly rude. I go in to swim and buy a membership, but the swim is cancelled because the lifeguard didn't show up. That's fine. Spend a few minutes trying to clarify that I will buy a membership but before I do I just want to make sure the schedule that is online is accur... People often mention membership, pool,


Address

23 Grange Rd, Toronto, ON M5T 1C3, Canada

Website

universitysettlement.ca

Contact

+1 416-598-3444

Rating on Google Maps

3.70 (43 reviews)

Open on Google Maps

Working Hours

  • Monday: 7 AM to 9 PM
  • Tuesday: 7 AM to 9 PM
  • Wednesday: 7 AM to 9 PM
  • Thursday: 7 AM to 9 PM
  • Friday: 7 AM to 9 PM
  • Saturday: 9 AM to 5 PM
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: membership (8) pool (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brendan O. 1 year ago on Google • 62 reviews
    One of the staff there is horribly rude. I go in to swim and buy a membership, but the swim is cancelled because the lifeguard didn't show up. That's fine. Spend a few minutes trying to clarify that I will buy a membership but before I do I just want to make sure the schedule that is online is accurate, I already stepped aside to let the other people in line scan their membership for the gym once I was told the swim was cancelled, so there was no one else in line behind me. She spoke very loud (not yelling, but might as well have been) and would cut me off when I was trying to confirm her answer. I tried to explain if lifeguards not showing up is not a regular thing, I'll still buy a membership. Staff: "I've already answered your question. Ok? Bye now!" *Literally doing the shooing away hand motion* Was just trying to understand the situation and get a membership. Not sure this is a positive place to spend any time. There is a free pool across the street, hopefully a more pleasant environment.
    6 people found this review helpful 👍

  • 1/5 Karan P. 8 months ago on Google • 9 reviews
    Worst customer service. The whole system is out dated and all they do is blaming customers. Avoid using here and choose elsewhere if you have other options. It's sad that we don't have YMCA or other community centre near here.
    5 people found this review helpful 👍

  • 1/5 Dr M. 1 year ago on Google • 8 reviews
    I was visiting the Grange Park with my kids and thought of exploring this place. I entered the premises and saw a nice large pool inside. The lady just would not let me even view the pool area. Gave me a piece of paper that had "free" written at many places including the "leisure swim" for "community. But this nice lady would not let us even check it out. I thought of "buying" membership but then decided against it. If this is an NGO supposedly for the "community", it is a place for a select few. Even 5 or 7 star hotels are better, at least they don't prevent anyone from exploring their lobby, pool, restaurants etc. I was disappointed.
    4 people found this review helpful 👍

  • 1/5 M J. 8 months ago on Google • 5 reviews
    Wow, the folks here can be pretty rude, always up for a fight instead of lending a hand. Send 'em an email, and you might as well be talking to the wall – no response! If you've got alternatives, steer clear of this joint! 🙅‍♂️
    4 people found this review helpful 👍

  • 1/5 Inez 5 years ago on Google
    Came to this center for badminton. It is disorganized and started 60 min late due to another event. This was not posted on the website beforehand and we had to wait. They then made us move tables 'to speed up the process' while staff were standing around talking. This is unacceptable and a waste of my time and money.
    4 people found this review helpful 👍

  • 1/5 John S. 9 months ago on Google
    One the worst camp in Toronto. Please do not bring your kids there at all.
    4 people found this review helpful 👍

  • 1/5 Sarah H. 1 year ago on Google • 13 reviews
    The place is officially closed, there is no activity going on there, is not serving the community, the information desk does not allow people in, their public pool is out of order, they don’t allow people to use the public services at the community Center they ask people to do membership before allowing them in the center, they only are after charging people monthly 44 cad with micro management, please open the organization and make them usable. Tnx
    3 people found this review helpful 👍

  • 4/5 Andrew L. 7 years ago on Google
    Nice small rec center. Pretty cheap to do your sports. I play drop in badminton here
    3 people found this review helpful 👍

  • 5/5 Jonathan L. 8 months ago on Google • 486 reviews
    We come here for swimming and music lessons for our 6 year old daughter. She thoroughly enjoys the classes. Especially the music class. We like that the location isn’t too far from where we live and that we can walk here. People also just cannot walk in without being buzzed into the building. The change rooms also have a code to prevent unauthorized entry. I haven’t dealt with the staff personally as my wife deals with them. From what I’ve seen, they are fairly helpful.

  • 4/5 shahrooz s. 10 months ago on Google • 256 reviews
    University Settlement It's a big and convenient place inside the Grange Park. Swimming 🏊‍♂️ pool and swimming classes are available for children and youths. There is a big saloon for playing Futsal and basketball and handball and some indoor games. Some other classes like language classes are contributed there. A little game place is located outside the Settlement for children under 6. The gym salon is available.
    1 person found this review helpful 👍

  • 4/5 Monica G. 5 years ago on Google
    Excellent Community where one can meet up other families from many different nationalities. Recently remodeled gym and became more expensive, but still offers great programs for the little ones. If you are a member you can also go to visit AGO for free and use the swimming pool during certain hours.
    2 people found this review helpful 👍

  • 1/5 Dex T. 3 years ago on Google
    Thin Eastern European white lady with medium brown hair is... in dire need of extensive customer service training - and that’s putting it nicely. Comparatively, the Chinese lady is awesome she’s actually helpful and goes the extra mile to make things easier for you while the former Lady just does the bare minimum ...smh! Way to drag down everyone else 🙄
    1 person found this review helpful 👍

  • 5/5 Qingwu J. 1 year ago on Google
    Great place for kids to learn music here.
    1 person found this review helpful 👍

  • 1/5 Mel 1 year ago on Google
    I had a stomach ache needed to rush to a washroom on second floor this morning but was told by a staff not to use it but to go downstairs 😔 !!!!..so rude and unprofessional conduct to an active member in need ...plz post a sign outside of washroom to say for staffs only if in that case !!!!

  • 5/5 Amritam K. 1 year ago on Google
    Swimming lessons are reasonably priced with great instructors and most importantly the kids love it and are learning a very important life skill

  • 5/5 Amit S. 6 years ago on Google
    Good gym for workout. Half of the price of goodlife

  • 5/5 Steve M. 7 years ago on Google
    Really like it here. Pool, open gym time and a great fitness gym. Great hours. Not super fancy but it's great.

  • 5/5 Naz S. 2 years ago on Google • 2 reviews
    I just needed help to apply for PR, a very nice lady named Sonia helped a lot in this case . She is very hardworking, patient and kind. She is very punctual and helpful, I have not seen anyone like her who is committed to her work and clients. For the work that was done for me at this center for free, my lawyer asked for $ 1,500 to do it, which was not committed at all. Thanks to the help of Sonia and University Settlement.They are the best.
    5 people found this review helpful 👍

  • 4/5 Nathan H. 7 years ago on Google • 2 reviews
    Great little facility at a fair price. I appreciated not having to go through the exhausting fitness centre sales pitch. It's simple and exactly as advertised and the staff is very friendly. I worked around the corner so it was perfect for morning or midday workouts. Your membership also gives you access to the pool, which is great! I would recommend this gym.
    4 people found this review helpful 👍

  • 1/5 Kimmy M. 7 months ago on Google • 1 review
    No refund policy! What a scam. Don't even know why they have the email account when they are never going to reply back ROFL
    2 people found this review helpful 👍


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