1/5 Evgeniia S. 2 months ago on Google • 1 review New
I've
been
attending
Sweat
and
Tonic
Yoga
classes
for
the
past
two
years
and
have
consistently
had
positive
experiences.
However,
recent
interactions
with
the
studio's
staff
have
significantly
diminished
my
overall
enjoyment
and
left
me
feeling
anxious,
to
the
point
where
I
find
it
difficult
to
relax
during
my
visits.
1.
I
typically
purchase
a
single
pass
for
each
class
due
to
my
unpredictable
schedule,
opting
for
this
flexibility
over
a
membership.
On
one
occasion,
my
boyfriend
and
I
registered
for
a
riding
class,
costing
us
70
CAD
in
total.
Unfortunately,
we
arrived
two
minutes
late.
Although
I
was
fully
aware
of
and
respected
the
studio's
late
entry
policy,
I
hoped
for
a
possible
exception
and
approached
a
staff
member
for
assistance.
Regrettably,
the
interaction
was
far
from
pleasant;
the
staff
member's
behaviour
was
unwelcoming
and
harsh,
which
led
to
an
upsetting
experience.
I
found
myself
deeply
affected
by
this
conversation,
spending
the
next
15
minutes
crying
outside
the
studio.
2.
Yesterday,
I
decided
to
give
the
yoga
class
another
shot,
just
by
myself
this
time.
I
was
on
the
second
floor
trying
to
check
in
with
the
studio's
app,
but
it
kept
saying
I
wasn't
in
the
studio
even
though
I
was.
In
my
attempt
to
check
in,
I
accidentally
hit
the
cancel
button,
and
just
like
that,
my
class
got
canceled
two
minutes
before
it
was
supposed
to
start.
I
quickly
found
a
staff
member
on
the
same
floor
and
explained
that
I
accidentally
canceled
my
class
and
asked
if
I
could
still
join.
Unfortunately,
her
response
was
far
from
kind.
She
questioned
how
I
managed
to
cancel
and
asked
if
I
could
sign
up
again.
I
explained
that
I
couldn't
because
I
needed
to
buy
a
new
pass—I
don't
have
a
membership,
I
buy
passes
for
each
class.
She
then
asked
to
see
the
app
on
my
phone.
In
my
panic,
I
started
showing
her
my
Gmail
instead,
trying
to
find
my
registration
confirmation.
She
got
more
frustrated,
insisting
on
seeing
the
app,
not
my
emails.
When
I
finally
showed
her
the
app,
she
struggled
to
use
it
and
couldn't
find
my
canceled
reservation,
which
only
made
her
more
mad.
Eventually,
she
told
me
to
go
downstairs
and
sort
it
out
with
someone
else
cause
she
already
was
annoyed.
But
the
class
had
already
started,
and
I
didn't
want
to
miss
any
more
of
it
so
I
said
I
am
not
going
downstairs..
She
was
adamant
about
not
letting
me
in
until
another
staff
member
with
ginger
hair
showed
up
and
told
her
to
let
me
in.
But
the
whole
ordeal
left
me
feeling
so
anxious
that
I
couldn't
relax
at
all
during
the
class,
constantly
worried
I
might
be
asked
to
leave.
I
am
not
sure
if
I
would
continue
going
there.
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