Secret City @ Casa Loma image

Secret City @ Casa Loma

Tourist attraction Amusement center Corporate office Entertainment agency Corporate entertainment service

One of the Top rated Entertainment agencies in Old Toronto


Address

328 Walmer Rd, Toronto, ON M5R 2Y4, Canada

Website

www.secretcityadventures.com

Contact

+1 647-243-7658

Rating on Google Maps

4.40 (42 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 AM to 11 PM
  • Tuesday: 10 AM to 11 PM
  • Wednesday: 10 AM to 11 PM
  • Thursday: 10 AM to 11 PM
  • Friday: 10 AM to 11 PM
  • Saturday: 10 AM to 11 PM
  • Sunday: 10 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: escape (21) puzzles (18) room (16) great (10) game (9) actors (8) recommend (8) experience (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Amber S. 1 year ago on Google
    Good games, but don't bother with VIP... while the escape games themselves are fun and can be easily booked on line, any other customer service interaction is about as much fun as a visit to the dentist. In the end, the booking and customer service process was so abysmal that we just booked a game online and decided to do the rest of our event elsewhere.
    4 people found this review helpful 👍

  • 1/5 Jonathan R. 4 years ago on Google
    I don't dispute that this experience may be enjoyable for others, but it was not for me. I'll try in this review to reveal the elements that were not up to my expectations and hopefully this will help readers decide whether it's for them. My party did The Dragon's Song escape at Casa Loma. This experience included two live actors who were with you in the room the entire time, and 'guided' the experience. When I say guided, what i mean was that they interfered with puzzle solvers, and would practically solve the puzzles for some people. This would be lovely if I had signed up for dinner theatre. The actors obviously were enthusiastic and talented, however when I sign up for a room escape, I would rather fail than have my hand held. This is poor design. We had a party of six, and the rooms are designed for more, so other players are thrust together with you into a team. In this room, at the beginning of each level of the tower, four puzzles were available at a time, and worked mostly independently of one another. In my eyes, this created two problems, which only existed to try solve the problem of trying to fit too many players into the room at once in order to drive higher profitability. When I go to a room escape, I would like to be aware of the puzzles my team has worked through, and develop some understanding of how they worked and what needed to be done to solve them, even if I was not a major contributor to that particular puzzle. When 4 puzzles are being solved independently, the individual player is unlikely to be even able to see how each works, let alone contribute in any meaningful way to the majority of puzzles. When most of the puzzles are solved in a level the players who are not working on the final puzzle have two options, to politely wait around for the last group working on it to have some success, or for a dozen or more people to crowd around and catch up on what's been going on. Lastly, at the beginning of the game, a Game Master (or MC as they called them) *specifically* instructed the group that there would be no clues on the walls. Normally, revealing the inner workings of a clue in an escape game online would be against my sacred code, however, in this game, there *was* a clue that was on a loose brick in the wall. While the instructions given may have meant to communicate that graffiti on the walls would not contain written clues, the MC instructed players (repeatedly) that 'there will be no clues on the walls.' Please train your staff as our team wasted a lot of time at this stage, mainly due to these incorrect instructions. The decor and theme were impeccable, and there was a lot of attention to detail in props, you can tell that the designers took great care to design an aesthetically pleasing and immersive experience. In conclusion, if you are looking for an active, participatory experience, and are tired of things like the medieval times, this may be a wonderful activity for you and your group. If you are an experienced and driven escape gamer, I would advise looking at alternative options.
    4 people found this review helpful 👍

  • 5/5 Hendryck De Los Santos (. 9 months ago on Google • 120 reviews
    Amazing experience at casa loma!! Agent Buttercup was a great actor and the whole sequence of puzzles were well thought out.
    1 person found this review helpful 👍

  • 5/5 Bryan V. 7 months ago on Google • 236 reviews
    We did the King of the Bootleggers escape room and it was fantastic. Multiple rooms, great varied puzzles, fantastic story and acting. Highly recommend. Previously did escape from the tower and it was equally compelling. Highly highly recommend

  • 3/5 Steve F. 5 years ago on Google
    While the actual room was beautiful, we had concerns with their booking and management. We specifically booked an escape room in the actual Castle Loma site. We're from the Niagara area and planned a stay over in TO specifically for this attraction. Our booking was cancelled due to low numbers (which is fine, it's in there fine print), but when offered a spot in the Murdoch escape game we weren't told it was in a different building. It would have been nice to know as this was why we booked. Management didn't empathize or offer any solutions to make it up to us.
    2 people found this review helpful 👍

  • 5/5 James M. 11 months ago on Google • 135 reviews
    Amazing escape rooms, actors were fantastic and added a lot to the ambiance. Puzzles were challenging, I would highly recommend.

  • 5/5 Michelle W. 6 years ago on Google
    I've gone to a few of the Secret City Adventures now and they've all been great in their own way. Zelda (we escaped 4th that night), Escape the Tower (escaped), Station M(no escape), King of the Bootleggers (so close to beating it) and the Murdoch Mysteries Secret of Station House no4 (1'st ever to escape!). I'll definitely try out any of the escape rooms this company puts on and I'm glad they keep being their own thing, each one is so different from all of the others both in the puzzle style and in the mood of the game so it's always a challenge to discover what needs to happen.
    1 person found this review helpful 👍

  • 5/5 Destiny B. 5 years ago on Google
    Great challenging puzzles. Truly took a team to finish the puzzles. Really nice change to have Blackcreek to wander, instead of being locked in a room. Hints from cast members helped. Glad we did early game. Late one would have been too creepy for me. Love the photo op they set up at the end. Everyone mentioned how creepy it looked. Glad to hear there are more puzzles so we can go back.
    1 person found this review helpful 👍

  • 5/5 Mike W. 1 year ago on Google • 93 reviews
    The actors guiding us on our journey were amazing. This was a blast and highly recommend this to anyone. Yes you work with people you haven’t met before and if you intimidated by this. Don’t be. It’s amazing.

  • 5/5 Jeffrey C. 6 years ago on Google • 44 reviews
    Did "Where Dark Things Dwell" with a bunch of friends and had a blast! The theme was creepy and atmospheric, the actors were very good and scared us at times, and the puzzles were unique, challenging, and fun to do! It was also a different approach than normal since it was outside vs the normal escape room within a single building. We didn't finish all the way unfortunately but had a lot of fun overall! Would definitely recommend to all kinds of escape room enthusiasts

  • 5/5 Candy C. 5 years ago on Google • 20 reviews
    Went to the Black Creek Pioneer Village event with a group of 6 and had a total blast!! Very fun puzzles at just the right difficulties, and the staff are always around to offer help/distraction IN CHARACTER. There were a few nice jump scares with the staff-cultists and really helped with the atmosphere. Would definitely recommend!

  • 5/5 Stephanie Amber B. 2 years ago on Google • 12 reviews
    Escape the Ghost Ship was great! It was really cool to do an escape room on a boat cruising around the harbour! The only down side was we could have used a few more minutes to enjoy the wonderful view from the boat! Nick was our host and he was really fun and hilarious.

  • 5/5 Karen S. 1 year ago on Google • 4 reviews
    I did the Escape The Tower game and it was really fun and challenging. (Almost made it out!) The support staff were great characters who lead the way and the atmosphere is really authentic.

  • 5/5 Allen W. 7 months ago on Google • 3 reviews
    So fun, great puzzles and actors. Was challenging but definitely fair. Will come back for other rooms!

  • 5/5 Kylee O. 5 years ago on Google
    Today we completed the Station House 4 escape room. We were a group of 4 ladies celebrating a bachelorette party and this was our first ever escape room. We had an amazing time. The actors were great and the room was super. A must see for any Murdoch fan. Although we didn’t complete the puzzles we were so close. Great job guys!

  • 5/5 Victoria K. 1 year ago on Google
    Secret City blends escape games with a unique immersive experience which takes you and your friends on an adventure you cannot forget! Loved getting to explore Casa Loma in a new and uniqe way

  • 1/5 Sophia V. 8 months ago on Google
    Too expensive, poor exhibition. Awful cafe on the basement. Do not recommend this place

  • 5/5 Mel N. 2 years ago on Google
    I did a few games with this company and I absolutely loved it. Great puzzles, great actors, and I love the locations for the escape games. I would recommend!

  • 5/5 Destiny B. 5 years ago on Google • 1 review
    Where the Dark Things Dwell was amazing. Challenging puzzles and travelling around Blackcreek made it way better than being locked in a room. Glad we did the early game as the late one would have been really creepy. Our team had a great time and it took all of us to manage the puzzles. Looking forward to doing it again!


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